CARLEY STEWART

204 South Front Street, Columbus, OH 43215 | C: 330-612-5795 | carleystewart.1416@gmail.com

Summary Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently
delivers first-rate service and fosters positive relationships with guests to promote customer
satisfaction and loyalty.

Education Bachelor of Science, Hospitality Management December 2017

The Ohio State University Columbus, OH, US

Highlights
Exceptional customer service
Exceptional communicator
Marketing and advertising
Cash handling expertise
Conflict resolution
Reliable
Relationship-building

Accomplishments

Serve-Safe Certified.
Proficient in Microsoft Word, Office, and Excel

Experience
Concierge, Front Desk Star January 2017 to present
Hotel LeVeque Columbus, OH
Greeted guests and sat them at tables or in waiting areas. Managed all social media accounts and
created all outside marketing material, including event planning.

Front Desk Representative May 2016 to December 2016

Columbus Marriott Northwest Dublin, OH
Greeted all guests in a courteous and professional manner and issued room keys. Processed guest
payments for room charges, food and beverage charges and phone charges. Recommended top
dining and entertainment options for guests in the Columbus area.

Floor Manager and Hostess May 2015 to Sep 2016

Tre Belle Bath, OH
Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment
specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup
Communicated with customers regarding orders, comments, and complaints

Hostess and Marketing Manager May 2013 to Oct 2015

Ken Stewart's East Bank Cleveland, OH
Greeted guests and sat them at tables or in waiting areas. Managed all social media accounts and
created all outside marketing material, including event planning.