BSc.

Computing and Information System

Cohort: BCIS/12/FT (Top Up)

Examinations for 2012 2013 / Semester 2

MODULE: Enterprise Software Process

MODULE CODE: ISM 3119C

Duration: 2 Hours 15 Minutes

Instructions to Candidates:

1. Answer all questions.

2. Questions may be answered in any order but your answers must
show the question number clearly.
3. Always start a new question on a fresh page.
4. All questions carry equal marks.
5. Total marks 100.

This question paper contains 4 questions and 3 pages.

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Enterprise Software Process (ISM3119C) SITE/DA 2012-2013 S2
 ANSWER ALL QUESTIONS

QUESTION 1: (25 MARKS)

(a) Describe the key characteristics of an ERP. (20 Marks)

(b) If some companies still maintain stand-alone software is good, then why
multinational companies are implementing ERP systems? (5 Marks)

QUESTION 2: (25 MARKS)

Imagine you are Benjamin Gates, a consultant from the company Brainwave
consultants. A potential client in the telecommunication industry has approach
you to perform an operational risk assessment on his daily operations in a
proactive measure so as to avoid any disruption of activities in event of a
disaster. Describe how you will perform the operational risk management. You
may list the main steps first then use real world examples to explain each aspect.
(25 Marks)

QUESTION 3: (30 MARKS)

Suppose you are a consultant from the company Engineering Experts. One of
your clients has contacted you to re-engineer the core process of his company.
Describe how you will implement a Business Process Re-engineering (BPR)
Strategy. To kick start your strategy you can list the key steps first then build up
the strategy over them. (30 Marks)

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Enterprise Software Process (ISM3119C) SITE/DA 2012-2013 S2
QUESTION 4: (20 MARKS)

(a) Managers, engineers and experts often plan their actions before acting upon
any issue. But planning is successful, only if, there are appropriate control
processes, which can measure performance, to ensure desired results.
Explain how you will implement control process over planning. Briefly explain
each step. (15 Marks)

(b) State five steps in the Planning Process. (5 Marks)

***END OF QUESTION PAPER***

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Enterprise Software Process (ISM3119C) SITE/DA 2012-2013 S2