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About nscglobal
nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class
organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing,
private company that for more than a decade has delivered tailored solutions to 50 of the world's leading
multinational enterprises, outsourcers and service providers. We have grown from a team of 24 to a team of
120 in last the 3.5 years!nscglobal offers a unique business model, combining a focused group of world-class
customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
Job Role
nscglobal is recruiting for a major service provider, serving over 81 million customers. This has led to an
exciting opportunity becoming available. We are now looking to recruit IT Support Analyst looking to build a
career within networking and support to work variable shift patterns within our Global Network Operations
Facility in Brno, Czech Republic.
Are you ambitious, professional, proactive and looking for a change in scenery? If so this role is perfect for you!
Do not hesitate to apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational
Partner!
Purpose of Role
This is a tier 1.5 network support role for our major telecommunications customer. That means engineer
receives fault notification, determines the issue and actions by engaging relevant party or support group. A
key-component of this role is pro-active management of, and customer communication around, progress until
fault-resolution is achieved. Learns companys procedures and those of their global customers and suppliers.
We are looking for not only outstanding CVs but candidates that can also offer a good personality fit within
the business and soft skills. Language skills are key to the operations of the business but the technical and soft
skills are also vital to the success of the business as they have a great impact on customers. Soft skills include
communication, accountability, problem solving, interaction with others and time management to name just a
few. Most job adverts will contain the soft skills that the employer is looking for. Highlighting these soft skills in
your CV will help you differentiate yourself from other candidates
If you dont have previous work experience in this field try to demonstrate how you have performed well in
other situations that might have some relevance, for example, vacation work, sports success, participation in
group activities such as music or charity work etc.