COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

March 17, 2017

Mr. /Ms.:________________
Title/ Designation: _________________
Name of Resort: ___________________

We are conducting a study entitled Evaluation of Facilities for Person with Disability
Facility in Selected Resort in Cavite

We would like to request an interview with you, at your most convenient time, to ask
question related to our study.

Please see attached interview guide. We look forward to your favorable response.

Respectful yours,

Al Franz Lendle V. Natividad

Juan Leonardo C. Foncardas

Noriel Glen Francisco

Patricia S. Molina

John P. Rojas

Noted by:

MR.CRISTOPHER T. TAKANO
Thesis Adviser

MS. MARIA CECILIA E. REMANENTE

Dean, CIHM

Page | 1
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

Resort:_________________________________
Name of Interviewer: ______________________
Date/time of interview: ____________________
Title/Designation: ________________________
Interviewers: ____________________________

1. What is the business profile of the resort in terms of

o Number of years in operation

o Classification

o Target Market

o Services

o Branding

o Accessibility

o Price

2. Do the resorts comply with the requirements of the Department of Tourism (DOT)
for resort for PWDs?

3. What facilities for PWDs are available in these resorts?

4. Does the resort management have a plan ensuring for accessible tourism
particularly for person with disabilities

Business Area Resort

Arrival & Departure 10%
Public Areas 10%
Bedrooms 30%
Bathrooms 15%
Food & Beverage 15%
Lounge Area * n/a n/a
Kitchen Area * n/a n/a
Amenities 10%

Page | 2
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

Business Practices 10%

Total 100%

Criteria
Points
Arrival/Departure
Building-Design and construction
Building Condition
Entrance/Exit & Parking
Reception-Service Hours
Reception-Size
Reception-Seating Area
Public Area
Public Area- Decoration Design and Quality
Public Area- Decoration Condition and Maintenance
Public Area- Decoration Furniture Quality
Public Area- Decoration Furniture Condition
Public Area Wash Room
Public Area Wash Room- Room Climate
Public Area Wash Room-Light Quality
Public Area Wash Room-Light Condition
Public Area Wash Room-Cleanliness
Bedroom
Rooms for PWD
Bedroom-Light Condition
Bathroom
Bathroom Requirements Minimum Requirements
Bathroom- Shower/Bath condition
Maintenance
Food and Beverages (F & B)
Food and Beverages-Availability of Restaurant
Food and Beverages- Service Quality
Food and Beverages
Space and comfort
Kitchen Cleanliness
Amenities and Service
Amenities Guest Service
Amenities-Wellness Services

Page | 3
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

Amenities- Recreation & Sport

Business Practice
Barrier-Free facilities for PWD
(Accessible Tourism) For PWD Rooms, 5% of all
rooms shall be designated for PWD, but not less
than 2 rooms.
Reception areas shall provide low and recessed or
split-level counters that can both accommodate
standing persons and those seated on wheelchairs.
All interior doors shall have at least a width of ninety
(90) centimetres to accommodate big and motorized
wheelchairs.
Adapted from: DOT

5. What is the business profile of the resort in terms of number of years in

operation?
( ) 1-3 years ( ) 4-6 years ( ) 7-9 years
( ) 10-12 years ( ) Other:__________

6. What are their complaints or suggestion of Person with Disability in selected

resort in Cavite?

Name of Date Complaint Contact Email Address Action Remarks

Guest Number Address Plan

Page | 4
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

7. What are the best practices in handling Person with Disability in these selected
resorts?

Island Cove Resort and Leisure Park- Kawit City, Cavite

Cavite, Cherrys Resort and Pavilion Resort-Kawit, Cavite
WaterCamp Resort -, San Juan, Kawit, Cavite
Mount Sea Resort- Rosario, Cavite
Saniya Resort- Salawag, Dasmarias City, Cavite,
Jardin De Dasmarias Resort- Dasmarias City, Cavite

5- Excellent 4-Very Good 3- Good 2- Acceptable 1-Unacceptable

Criteria 5- Excellent 4-Very Good 3- Good 2-Acceptable 1-Unacceptable

Emergency
and fire
evacuation
procedures
are followed
and in place
Backup
generator or
emergency
power is
available,
capable of
providing full
power.

Safety
systems and
documentation
in place to
respond to
possible
natural
disasters and
man-made
threats.

Page | 5
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

Cleaning
schedules in
place that
show daily,
weekly and
seasonal
cleaning and
checking
procedures.
Vermin/Pest
control
processes in
place to
identify and
eliminate
pests such as
rodents, bed
bugs, and
cockroaches,
flies etc.
Environmental
management
system in
place to
reduce waste
with waste
reduction
targets.

Page | 6
 COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

7. Recommending of the Person with Disability in amenities and facilities in the selected
resort in Cavite.
A. Room Ratio (1Room:50Rooms)
B. Signage
C. Ramp Design
D. Front Office Desk
E. Front Door
F. Lift
G. Other:_____________

Page | 7