Osma, Marjorie Hum Bhv

Rebueno, Jessielyn TMBA216

Toledo, Geneva 03/19/2015
Uy, Dominique Assignment #2

A. Critical Thinking Questions

2. Two advantages of using e-mail for office staff are speed and cost-effectiveness. The
fastest way to communicate with someone even when theyre thousands of miles away
is by using the e-mail. It also significantly reduces a company's shipping and postage
costs as it is free, regardless of how many messages, videos, or attachments you send.
On the other hand, two potential problems that may arise are accessibility and lack of
emotion. An email can be intercepted by a hacker or go to an incorrect email address.
Because email recipients cannot see each other, the emails also do not have any voice
inflection or emotion that can help with proper interpretation.
5. As much as possible, one should avoid firing an employee via e-mail. Unless there
really is no way to communicate with them, it is always better to hold a meeting with
them and tell them face-to-face about their termination. It is usually an inappropriate
channel to convey this information via e-mail as it is likely to anger the employee and
contribute to feelings that they are being treated unfairly.
7. Men and women are sometimes frustrated with each others communication
behaviors because they have a different way of communicating. Men usually use report
talk, give advice directly, dominate the conversation and then to be less sensitive to
nonverbal cues; whereas woman use rapport talk, give advice indirectly, adopt a flexible
conversation style and then to be more sensitive to nonverbal cues.

B. Case Study 9.1

1. MetLife used videos to send their message of One MetLife. This was used to
welcome all employees worldwide. The videos made them feel as if they were part
of the company.
2. There are many types of communication problems that can occur in this situation.
Since the employees are from all over the world, language barrier would be the main
problem, along with culture differences.
3. This can affect all the employees working at Alico in a way that not many employees
are happy when their company joins another; some employees mostly worrying
about adjusting to all the possible changes in their working environment.