Book and pay before 18 May 2017 to save $100

CO-LOCATED WITH:

29 -30 June 2017

Villa Rosa Kempinski, Nairobi, Kenya

UNDERSTANDING THE IMPACT OF DIGITAL

DISRUPTION AND MOBILE TECHNOLOGY ON THE
EAST AFRICAN BANKING SECTOR

FOR MORE INFORMATION OR TO REGISTER

Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
HEAR FROM KEY
SPEAKERS INCLUDING:

Oltesh Thobias, Regional Chief - Procurement, African
Development Bank
Shikoh Gitau, ICT and Innovation for Development Expert,
African Development Bank
Orest Masinki, Country Head of Risk, Standard Chartered
Bank Tanzania
Simon Njuguna Mbogo, Regional CIO, Stanbic Bank
(Standard Bank Group)
Wycliffe Momanyi, Head Information Risk, KCB Group
Vincent Wakaba, Head, Mobile Banking, Co-operative
Bank of Kenya
Michael Mbuthia, CIO, Kenya Bankers Association
Thomas Gachie, Director Operations, National Bank of Kenya
George Njuguna K, Chief Information Officer, HFC Limited
Evaline Momanyi, Senior Manager M-Pesa, Digital
Financial Services Evolution, Safaricom (awaiting final
confirmation)
Senior Representative, African Development Bank
Erick Omondi Onyango, Senior Technical Specialist Core
Banking and Business Systems, CfC Stanbic Bank Kenya
Russell Akuom, Head of Digital Banking, Co-operative
Bank of Kenya
Jack Ngare, Director of Innovation and Finserve, Equity
Bank
James Muritu, Thought Leader, Consultant,
FinTechPrenuer
Alex Mbaka, Head, Channel Operations and Telephony,
Barclays Kenya

TOP REASONS TO ATTEND:

Gain insight into the Understand how to Learn how to drive Learn how to Discuss the Understand the
latest strategies for develop a customer- innovation through streamline your potential benefits of challenges involved
preventing security centric banking the use of open API banking operations blockchain, IoT and in developing
breaches and cyber strategy through the and cloud-based core through large-scale AI on the East African Service-Oriented
attacks in mobile use of omnichannel banking solutions process automation banking sector Architecture (SOA)
banking and innovative mobile for greater to support flexibility
payments solutions productivity and in banking services
improved customer
service

Testimonials from Banking Technology North Africa conferences:

The conference was extremely educational in
providing a strong forum for networking and
sharing of common issues and concerns. I believe
more of this would help bring a solid business
case for future enhancement to our IT investment
in the banking sector.
Senior Representative, Central Bank of Egypt
The presentations were about the real market
challenges, updated with the most recent events, to
the point that once I went back to my bank, I found
one of the points discussed already set as a hot task
to be considered with a dedicated task force.
Director - Head of Data Warehouse & Business
Intelligence, CIB
The event was very well-organised and useful to
all attendees. The themes on the agenda and the
discussions were very enriching.
Director of Information Security,
National Bank of Egypt

Media Partners: Researched and

Developed by:

FOR MORE INFORMATION OR TO REGISTER

Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
EVENT
OVERVIEW

Dear Colleague, KEY STATISTICS DRIVING FINANCIAL

INCLUSION IN EAST AFRICA:
It is a great pleasure to present you with the agenda for the BANKING THE UNBANKED
Banking Innovation East Africa conference taking place
from 29-30 June at the Kempinski Hotel, Nairobi, Kenya.

The rapid uptake by consumers of digital channels

coupled with interest rate cuts by the Central Bank of
Kenya has created a shift in the banking sector in East
Africa. In order to remain competitive, banks are moving
Over 40% of adults now Mobile money account
from account-focused business strategies to purely
have a formal bank ownership in Kenya is
customer-focused strategies.
account compared to just 60% while Tanzania and
24% in 2011 Uganda have rates of
Nowhere in Africa has financial inclusion been so
approximately 35%
successfully achieved than in Kenya. Since the launch of
M-Pesa in 2007, the country has fast become a fintech
hub forcing traditional tier one banks to keep pace with
innovation or face losing valuable customers to more
agile fintechs.

In light of these trends, the Banking Innovation East

Africa conference will discuss how to effectively partner
In Somalia, Tanzania, and The World Bank
with telcos and fintechs, foster innovation and develop
Uganda more adults have predicts Kenyas growth
a purely customer-focused business strategy in order
a mobile money account projection for this year
to improve customer service and retention. Delegates
than accounts at financial at six per cent and has
will learn how to drive innovation through the use of
institutions positioned Kenya posting
open API and adoption of cloud-based core banking
the seventh-highest
systems, create mutually beneficial telco and fintech
expansion region in
partnerships, implement a seamless user experience
sub-Saharan Africa
across all touchpoints and much more.

I look forward to welcoming you to the conference in

June. WHO YOU WILL MEET:

Yours faithfully, CEOs Heads of Alternative

CIOs Channels
Heads of Digital Heads of Channels
Banking Heads of IT
Heads of Mobile Heads of Risk
Banking Head of IT Security

Claire Bishop Smith

Conference Director - Banking Innovation East Africa FROM:
IQPC Middle East
Retail Banks Central Banks

IQPC provides business executives around the world with tailored practical conferences, large-scale events, topical seminars and training
programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC conferences are market
leading must-attend events for their respective industries. IQPC produces more than 1,700 events annually around the world, and continues to grow.
Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Doha, London, New York, Singapore, Sydney, and
Tampa. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae

FOR MORE INFORMATION OR TO REGISTER

Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
CO-LOCATED
WITH:

Shared Services & Outsourcing Network (SSON) is delighted to bring Shared Services & Outsourcing Africa
to Kenya. Taking place from 28-30 June in Nairobi, this event will serve as a platform for practitioners from
across Africa and beyond to share knowledge and best practices, whilst addressing the key challenges in the
set up, maintenance and continuous improvement of shared services and outsourcing models.
Key speakers:
Allan Kilavuka, Global Operations Local Leader, Sub-Sahara Africa, General Electric Company, Kenya
Alex Mbaka, Head of Channels Operations, Barclays Bank, Kenya
Catherine Khabure, Head of HR Shared Services, Diageo, Kenya
Ehsan Shammasi, Head of HR Shared Services, Al Tayer Group, UAE
Gary Thompson, Consultant Advisor Shared Services Program, Emirates Nuclear Energy Corporation, UAE
And many more

The IoT Africa conference taking place from 29-30 June 2017 at the Villa Rosa Kempinski Nairobi, Kenya,
will host leading solution providers and early adopters to share ideas, demonstrate IoT capabilities and
applications, and stimulate the adoption of IoT.

Key speakers:
George Ombua, Chief Officer ICT, Nairobi Government, Kenya
Georges Matuthu, Head of Platform Operations, M-Kopa, Kenya
Gershon Adzadi, Head of ICT, Ghana Airports Company Ltd., Ghana
Kasaine ole Pertet, CIO, Kenya Airports Authority, Kenya
Amos Mulievi, Head of ICT, Agriculture Authority, Kenya
And many more

Book for the ALL-ACCESS PASS

to gain exclusive entry into all 3 events.
FOR MORE INFORMATION OR TO REGISTER
Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
WHO ATTENDED OUR
BANKING TECHNOLOGY
SERIES IN THE PAST? 29 -30 June 2017
Villa Rosa Kempinski, Nairobi, Kenya

ATTENDANCE BY JOB TITLE:

GENERAL MANAGER SALES DIRECTOR

17%
6%
DIRECTOR 6% IT DIRECTOR/MANAGER
17% (INFORMATIONTECHNOLOGY)
CIO/CTO 6%
COUNTRY REPRESENTATIVE/
DIVISION/REGION 6%
COMPLIANCE OPERATIONS HEAD/
MANAGER/DIRECTOR 6% 12% DIRECTOR/MANAGER
CEO/MD/VP 6%
6% 12% PROJECT DIRECTOR/
CHIEF FINANCIAL OFFICER MANAGER

SOME OF THE PARTICIPATING COMPANIES INCLUDED:

Abu Dhabi Islamic Bank Central Bank of Egypt National Bank of Greece
Advanced Computer Technology CIBEG National Bank of Kuwait
African Export Import Bank Citigroup National Bank of Oman
Afriland First Bank Commercial International Bank National Investment Bank
Ahli United Bank CR2 Channel Banking Innovation National Telecom Regulatory Authority
Al Ahly Fund and Portfolio Management Crdit Agricole NBK
Al Baraka Bank of Egypt Deloitte Oracle Corporation
Alborsa Newspaper Deutsche Bank Palo Alto Networks
ALEXBANK Efinance Piraeus Bank
Arab African International Bank Egyptian Arab Land Bank Principal Bank for Development and
Arab Banking Corporation Egypt Egyptian Banking Institute Agricultural Credit
Arab International Bank Egyptian Gulf Bank PROFILE Systems & Software
Arab Investment Bank Emirates NBD Cyprus Ltd. (DMCC Branch)
Arabtec Export Development Bank of Egypt PROXC Consulting Ltd.
ASSET Technology Group Farmers Commercial Bank Qatar Islamic Bank
Audi Bank Egypt HSBC Bank Egypt QE Egypt Software
Bank ABC IBM Egypt QES
Bank Albilad Riyadh KSA Informatica Middle East QNB Al Ahli
Bank Audi Sal Information Management Expert IME Rustik
Bank of Alexandria Intercom Enterprises Scotiabank
Banque Audi JMR Infotech SmartStream Technologies
Banque du Caire Mashreq Bank Egypt Standard Chartered Bank
Banque Misr Maximum Performance for Integrated SunGard Financial Systems
Barclays Bank Egypt Solutions Temenos
BBI Consultancy MDSL The United Bank
BLOM Bank Egypt Misr Iran Development Bank Ubanquity Systems Ltd
CAL Bank Limited Misys International Banking Systems UBS AG
Capital Banking Solution National Bank of Abu Dhabi Vayana MEA LLC
Offshore Sal National Bank of Dubai Xceed Middle East FZ-LLC
Capital Banking Solutions National Bank of Egypt

FOR MORE INFORMATION OR TO REGISTER

Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
CONFERENCE DAY ONE
THURSDAY, 29 JUNE 2017
08:00 Registration and morning refreshments
08:30 Opening remarks by IQPC
08:45 Chairmans opening remarks
09:00 Facilitating financial inclusion and integration through
the use of mobile payments and transfer solutions in
East Africa
presentation:
How are developments in payment technologies
Keynote
facilitating branchless banking?
Combing HCE and contactless payments technology
An overview of the future of payments technology
Oltesh Thobias, Regional Chief - Procurement, African
Development Bank
Shikoh Gitau, ICT and Innovation for Development
Expert, African Development Bank
DELIVERING AN ENRICHED CUSTOMER EXPERIENCE
THROUGH BANKING SERVICE INNOVATION
09:30 Omnichannel banking: How to ensure consistent
customer interactions with your banking brand across
multiple touch points
Learn how to analyse the information from different
channels in order to build up a detailed and accurate
picture of the customers preferences and behaviour
Develop information from various channels in order to
build up detailed customer profiles
Russell Akuom, Head of Digital Banking, Co-operative
Bank of Kenya
10:00 Developing an effective digital banking strategy
Establishing key governance structures around the
digital strategy at both the board and management
level
Project and change management strategies to ensure
smooth implementation of digital technologies
Interested in presenting this session? Email us at
enquiry@iqpc.ae
10:30 Beyond multi-channel banking: How to support
omnichannel banking with a multi-channel digital
platform
An overview of the advantages for adopting a multi-
channel digital platform
How to implement an attractive user experience
design to encourage usability of online banking
channels
Alex Mbaka, Head, Channel Operations and Telephony,
Barclays Kenya
11:00 Networking break and morning refreshments
PAYMENTS INNOVATION TO SUPPORT FINANCIAL INCLUSION
11:30 Innovation in the payments landscape in Kenya
Addressing consumers security concerns from using
digital payment solutions
Exploring the role of payments innovation in meeting
East Africas development targets
Michael Mbuthia, CIO, Kenya Bankers Association
FOR MORE INFORMATION OR TO REGISTER
Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae |
12:00 The future of fintechs and banking: The rise of the
digital only bank
Strategies for leveraging digital disruption
technologies to create a customer-focused business
model
Developing an effective MVNO strategy
Jack Ngare, Director of Innovation and Finserve, Equity
Bank
SECURITY AND REGULATIONS
12:30 The Fintech revolution: Creating the appropriate
regulatory environment to support innovation and
financial inclusion in East Africa
discussion:
Reimagining the role of the central banks: How can
Panel
the central bank foster innovation?
How to strike a balance between regulation and
innovation
Developing activity-based regulations to keep pace
with payments innovation
Developing guidelines to support cloud computing:
Understanding the importance of cloud computing to
Fintech innovation
PANELLISTS:
James Muritu, Thought Leader, Consultant,
FinTechPrenuer
Jack Ngare, Director of Innovation and Finserve, Equity
Bank
13:00 Networking lunch
14:00 New strategies for preventing cyber attacks and
security breaches in mobile banking
An overview of todays mobile threat landscape,
mobile malware, third-party apps, unsecured Wi-Fi
An update on the latest technologies designed to
prevent mobile malware
Strategies for preventing consumers risky behavior
Wycliffe Momanyi, Head Information Risk, KCB Group
14:30 Developing secure mobile banking apps for financial
inclusion
Using biometrics for secure mobile banking
Developing multi-factor authentication for optimised
payments security
Understanding the need for proper mobile app
security testing
Interested in presenting this session? Email us at
enquiry@iqpc.ae
15:00 Managing risk in the new age of customer-centric
banking
Strategies for managing changing consumer
behaviors and expectations
Understanding the importance of upgrading legacy
core banking systems to reduce risk
Orest Masinki, Country Head of Risk, Standard
Chartered Bank, Tanzania
15:30 Chairmans closing remarks
15:45 Close of conference day one
@iqpcmena bankinginnovation.iqpc.ae
CONFERENCE DAY TWO
FRIDAY, 30 JUNE 2017
08:00 Registration and morning refreshments
08:30 Chairmans opening remarks
STREAMLINING FINANCIAL OPERATIONS
08:45 Transforming banking operations: Achieving
large-scale process automation to increase
productivity and provide better customer
service
Strategies for developing automated digital
workflows to support front-end digital
channels
Understanding the cost savings in using IT
solutions to manage residual back-office
operations
Thomas Gachie, Director Operations, National
Bank of Kenya
09:15 Streamlining the customer onboarding process
for better customer insights
Understanding the benefits of a streamlined
omnichannel onboarding process
How to capture customer onboarding data in
real-time
Innovative onboarding solutions to retain
customers and reduce churn
Interested in presenting this session? Email us
at enquiry@iqpc.ae
DEVELOPING THE APPROPRIATE IT ARCHITECTURE FOR
DIGITAL INNOVATION
09:45 Transforming banking enterprise architecture
for digital innovation
Developing services orientated architecture to
support flexibility in banking services
Understanding the challenges in adopting SOA
Understanding the tangible benefits for banks
and vendors
George Njuguna K, Chief Information Officer,
HFC Limited
10:15 Networking break and morning refreshments
10:45 Upgrading legacy platforms to support product
innovation and digitisation of financial services
Making legacy banking systems state-of-
the-art by connecting through middleware to
provide modern, open solutions
Comparing legacy system upgrade
deployment strategies build versus buy and
phased versus big bang
Interested in presenting this session? Email us
at enquiry@iqpc.ae
FOR MORE INFORMATION OR TO REGISTER
Tel: +971 4 364 2975 | Email: enquiry@iqpc.ae |
11:15 Understanding how to adopt cloud-based
services for product innovation
Understanding the benefits of various cloud-
based business models for the banking
industry, infrastructure as a service hybrid
cloud, PaaS and SaaS
How to determine which banking services to
migrate to the cloud
Erick Omondi Onyango, Senior Technical
Specialist Core Banking and Business Systems,
CfC Stanbic Bank
OPEN BANKING AND DATA SHARING
11:45 Understanding how to create value for your
customer from the use of open API
Understanding the impact of the open API on
banks value chain
Key operational considerations for an open
API economy
Rationale for open APIs for financial inclusion
Simon Njuguna Mbogo, Regional CIO, Stanbic
Bank (Standard Bank Group)
12:15 The open API debate: Should banks embrace
the API revolution?
Understanding the data security challenges
discussion:
arising from an open environment
Panel
Potential strategies for balancing openness
with data protection
An overview of the current technologies
on currently available to prevent open API
hacking
PANELLISTS:
Vincent Wakaba, Head, Mobile Banking,
Co-operative Bank of Kenya
Simon Njuguna Mbogo, Regional CIO, Stanbic
Bank (Standard Bank Group)
THE FUTURE OF BANKING: DIGITAL DISTRUPTION AND THE
BLOCKCHAIN OPPORTUNITY
12:45 Interactive Q&A: The blockchain opportunity
in Africa: Discussing the challenges and
opportunities for the use of bitcoin in East
Africa
13:15 Chairmans closing remarks
13:35 Networking lunch
14:30 Close of conference
@iqpcmena bankinginnovation.iqpc.ae
SPONSORSHIP AND
EXHIBITION OPPORTUNITIES
IQPC has been hosting events developed for senior executives for more than 40 years. We serve businesses representing over 15
sectors at more than 1,700 conferences around the globe. Our client list includes corporations such as IBM, Cisco, Microsoft, Lockheed
Martin, Boeing, Weatherford International, Halliburton, ABN AMRO, Deutsche Bank, GE, Siemens, BASF and Dow Chemicals, just to
name a select few. Senior executives travel from around the world to our events looking to garner best practices and concrete solutions
to assist them in improving their organisations. IQPC provides many different platforms for you to increase your market share, stay
ahead of your competition, increase awareness to your target audience and position yourself as a key supplier to the banking industry.

Your platform getting your message across:

Because we know that each sponsor has a different message, business development goal and branding objectives, each sponsorship
package is tailored to your corporate strategies. Though most sponsorship offers multiple levels and types of exposure, there are a few
main ways for you to highlight your corporate strengths:

1 THOUGHT LEADERSHIP
As a sponsor at the Banking Innovation East Africa, your company will gain second-to-none exposure to senior-level decision makers
at the point in time that they are seeking solutions, information and systems for improving their firms strategies. For a select few
sponsors, you can build your reputation as a market leader through subject-specific presentations, workshops and focus days. This
highly selective sponsorship allows your firm to establish tremendous capability and expertise in your specialty as well as highlight
successful work completed with your clients.

2 PREMIUM BRANDING
We bring together buyers and suppliers for collaboration, networking and knowledge sharing. Branding is often a major initiative for
our clients who are seeking to get the message out about their offerings. Build your companys brand and visibility in front of senior
decision-makers in order to get shortlisted. As a sponsor, your company branding will appear alongside the global leaders associated
with best practices in this field. Our dedicated marketing team will help you achieve your promotional aims in the months leading up to
the conference. IQPC leverages multiple marketing channels including online, direct mail, email, press releases, media partnerships
and social media to publicise the event and increase awareness about your participation to our extensive database, as well as through
our network of partners.

3 FEATURED NETWORKING EVENTS

Networking and information sharing are two major aspects of our conferences and IQPC builds in many opportunities for sponsors
to benefit from meeting industry leaders. Focused and high-level, our events will provide you with the perfect environment to initiate
new business relationships, identify upcoming opportunities and achieve face-to-face contact that overcrowded tradeshows can not
deliver. The exhibition area is designed to be the heart of the event a place to network and share strategies with key decision makers.
Sponsorship opportunities range from exhibition stands to sponsored lunches, cocktail receptions, gala dinners and a host of other
branding opportunities.

Additionally IQPC offers a selection of sponsorship opportunities that enables our clients to increase their opportunity to develop new
relationships during our events, and can assist with introductions to key stakeholders during the networking breaks.

DO YOU HAVE A PRODUCT OR SERVICE THAT OUR SENIOR

DECISION-MAKERS AND INFLUENCERS NEED?
The Banking Innovation East Africa conference offers you the perfect platform to showcase your solution to your target
market and meet and network with senior-level decision makers who are leading the way in the industry

We specialise in providing business development, marketing and sales solutions that are tailored to specifically deliver
on your business objectives. We pay patient attention to what our exhibition and sponsorship customers want, expect,
need and value. Every sponsor wants to create customers, develop qualified sales leads, convert leads into sales and
retain customers. Our tailored sponsorship packages help you to achieve these objectives.

If you would like more information on sponsorship and exhibition opportunities or to discuss which package will best
help you achieve your objectives, please contact Satish U on + 971 4 360 2800 or email partnership@iqpc.ae.

FOR MORE INFORMATION OR TO SPONSOR

Tel: + 971 4 360 2800 | Email: partnership@iqpc.ae | @iqpcmena bankinginnovation.iqpc.ae
 CO-LOCATED WITH: 3 WAYS TO REGISTER
Call: +971 4 364 2975
Email: enquiry@iqpc.ae
Online: bankinginnovation.iqpc.ae

REGISTRATION
29 -30 June 2017 Event Code: 28660.001
Villa Rosa Kempinski, Nairobi, Kenya

PRICING FOR BANKS, GOVERNMENTS AND FINANCIAL INSTITUTIONS

PAYMENT BEFORE
TEAM DISCOUNTS
PACKAGE STANDARD PRICE
18 MAY 2017
Group of 3+ save 10% off the standard price
US$1549
BANKING INNOVATION 2-DAY CONFERENCE
(Save US$50)
US$1599 Group of 5+ save 15% off the standard price
Group of 8+ save 25% off the standard price
STANDARD PRICE
PAYMENT BEFORE
PACKAGE STANDARD PRICE
18 MAY 2017 VENUE & ACCOMMODATION
Villa Rosa Kempinski
US$2799 P.O. Box 14164 - 00800
BANKING INNOVATION 2-DAY CONFERENCE US$2899 Chiromo Road, Nairobi, Kenya
(Save US$100)
Tel: +254 20 3603000
Website: https://www.kempinski.com/en/nairobi/hotel-villa-rosa/
ALL-ACCESS PASS FOR 3 EVENTS Hotel and travel costs are not included in the registration fee. For assistance in
your travel and accommodation requirements, please refer to details below:
PAYMENT BEFORE
PACKAGE STANDARD PRICE ROOM RESERVATIONS
18 MAY 2017
Special / corporate rate for room accommodation is available in the hotel.
IoT Africa You may contact the hotel directly as per the details above quoting IQPC
US$3399 Middle East or the name of the conference.
Banking Innovation East Africa US$3499
(Save US$100)
SSO Africa FLIGHT RESERVATIONS
Contact Bindu Babu at SNTTA Travel & Tours LLC Dubai.
*Eligibility of reduced pricing only at discretion of IQPC. Email iqpc@snttadubai.com
Prices are stated net of any applicable local taxes. Tel + 971 4 282 9000
Fax + 971 4 282 9988
Online www.sntta.com

DELEGATE DETAILS Please book at the earliest for your convenience.

Title First Name

CONFERENCE DOCUMENTATION
If you cannot make the conference, you can still access all presentations
delivered throughout the conference days for just US$450, post event.
Surname Contact us on +971 4 364 2975 for further details.

Email IQPCS STANDARD TERMS AND

Telephone Fax CONDITIONS
Payment is due in full at the time of registration and includes lunches,
refreshments and detailed conference materials. Payment prior to conference is
Job Title Department mandatory for attendance.
Your registration will not be confirmed until payment is received and may be
Organisation subject to cancellation.
If a booking is received 10 working days before the conference a credit card
number will be required to confirm your place, likewise if full payment has not
Nature of business been received before the conference date.
Any respective payment charges to be borne by the payer. Please ensure that
IQPC receives the full invoiced amount.
Address DISCOUNTS
All Early Bird Discounts require payment at time of registration and before the
cut-off date in order to receive any discount.
Any other discounts offered by IQPC (including team discounts) require payment
at the time of registration.
Postcode Country Discounts cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY
You may substitute delegates at any time by providing reasonable advance notice
Approving Manager to IQPC.
For any cancellations received in writing not less than eight (8) days prior to the
conference, you will receive a 90% credit to be used at another IQPC conference
Training Manager which must occur within one year from the date of issuance of such credit. An
administration fee of 10% of the contract fee will be retained by IQPC for all
Name of person completing form if different from delegate permitted cancellations. No credit will be issued for any cancellations occurring
within seven (7) days (inclusive) of the conference.
In the event that IQPC cancels an event for any reason, you will receive a credit
for 100% of the contract fee paid. You may use this credit for another IQPC event
to be mutually agreed with IQPC, which must occur within one year from the date
Signature Date of cancellation.
In the event that IQPC postpones an event for any reason and the delegate is
unable or unwilling to attend on the rescheduled date, you will receive a credit for
I agree to IQPCs payment terms. If you have not received an acknowledgement before the conference, 100% of the contract fee paid. You may use this credit for another IQPC event to
please call us to confirm your booking. be mutually agreed with IQPC, which must occur within one year from the date of
postponement.

PAYMENT METHOD Except as specified above, no credits will be issued for cancellations. There are
no refunds given under any circumstances.
IQPC is not responsible for any loss or damage as a result of a substitution,
alteration or cancellation/postponement of an event. IQPC shall assume no liability
Please debit my credit card: Visa MasterCard American Express whatsoever in the event this conference is cancelled, rescheduled or postponed
due to a fortuitous event, Act of God, unforeseen occurrence or any other event
Card Number that renders performance of this conference impracticable, illegal or impossible.
For purposes of this clause, a fortuitous event shall include, but not be limited to:
Event Code: 28660.001

war, fire, labour strike, extreme weather or other emergency.

Valid from / Expiry Date / PROGRAMME CHANGES
Please note that speakers and topics were confirmed at the time of publishing;
however, circumstances beyond the control of the organisers may necessitate
Issue Number Cardholders Name substitutions, alterations or cancellations of the speakers and/or topics. As such,
IQPC reserves the right to alter or modify the advertised speakers and/or topics
Signature if necessary. Any substitutions or alterations will be updated on our web page as
soon as possible.
YOUR DETAILS
Card Billing Address (if different from co. address) Please email our database manager at enquiry@iqpc.ae to inform us of any
incorrect details which will be amended accordingly

Postcode Country

FOR MORE INFORMATION OR TO REGISTER

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