Aamir Shahzad

143, Field Avenue, Oxford OX4 6PD

Mobile: 07432610685
Email:amir_afnan@hotmail.com

Personal statement

Customer services and general administration practitioner with 3 years experience at leading financial
institution. Specialties include developing content frameworks for audit and customer relationship
management.
Innate qualities include having a natural flair for communication, strong client facing skills and meeting
deadlines. Educated with a Master in Business Administration (MBA) from University of Sunderland
London.

Employment History

Sleep and Ventilation Co-ordinator Churchill Hospital-NHS Professionals,

Oxford UK
(Nov2016 Till now)
Achievements and responsibilities

Booking and resheduling appointments on EPR system- providing a comprehensive appointments service for
all traditionally booked clinics, ensuring that the capacity is fully utilised.
Managing diaries and electronic schedules, making sure all data is up to date
Record patient details on the Trust EPR system
Complete monthly commissioning returns and PTL
Ensuring clinics are cancelled and rebooked in line with the Trust policy
Liaising with GP practices and tertiary centres to ensure smooth administrative pathways for patients
access to the department.
Dealing with enquiries and queries from patients non face to face and face to face , answering telephone
calls from patients and the representatives and acting thereon.
Opening post, sending and receiving faxes, typing and sending out correspondence to patients, GP and other
medical centres
Downloading sleep studies and making sure it is timely reported on by clinicians.
Deal with all choose and book referrals ( E-referral)
Locate and retrieve patient health records on request and ensuring an accurate tracking record is
maintained at all times.
Develop and maintain effective and efficient office systems including filing systems

Customer Relationship Officer -Khan & CO Accountants, Oxford UK

(Sep 2013 Oct 2016)
Achievements and responsibilities
Provide superior customer service, sales, operational administration, and risk controls to meet
customer needs across multiple distribution channels.
Maintain superior and courteous service to promote products and expand customer relationships
Exceed customer expectations in terms of speed, efficiency, certainty and professionalism
Planned projects and activities systematically in line with business priorities

Assistant Manager Ali Murtaza Associate (Pvt) Limited, Karachi, Pakistan

(Oct 2006 Dec2010)
Achievements and responsibilities
Aamir Shahzad
143, Field Avenue, Oxford OX4 6PD
Mobile: 07432610685
Email:amir_afnan@hotmail.com
Developed channel partnerships through agencies by proactively making sales pitches.
Managed coordination of public relations activities in support of business goals
Conducted research on logistics operations and inventories

Education

MBA (Masters of Business Administration in Finance)

University of Sunderland UK
(October 2012 Jul13)

Diploma in Strategic Management and e-commerce, London

British Institute of Technology and e-commerce, London
(May2011 Jun2012)

Bachelor of Commerce
University of Karachi, Pakistan
(Jan2008 Dec2010)