ANDHRA MAHILA SABHA SCHOOL OF INFORMATICS

MBA II year IV Sem May 2017

II Internal Assessment
Performance Management
Time: 1hr Marks: 15
Signature of the Invigilator: H.T. No:
___________________________________________________________________

Note: Answer all questions

I. Choose the correct answer (10x1/2=5marks)

1. The process of measuring the performance of the organization against the best
company in the industry ( )
(a) Competitiveness (b) Internal Benchmarking
(c) Benchmarking (d) Both (b) & (d)

2. According to the Yerkess Dodson law, high level of stress may lead to ( )
(a) Sleep (b) Alertness (c) Disorganisation (d) Anxiety

3. The most vital resource of any organization is, ( )

(a) Men (b) Machinery (c) Material (d) Money

4. Call back pay plan is also known as ( )

(a) Stand by pay plan (b) Call in premium
(c) Both (a) or (b) (d) only b

5. It is the tool used for measuring the contribution of employees to the organization ( )
(a) Human capital Measurement (b) Human Capital Data
(c)Human Capital Estimator (d) Both (a) and (c)

6. In Smart Pyramid model, the right side of the pyramid focus towards ( )
(a) Organizational Goals (b) Performance Management
(c) Financial Goals (d) Customers Satisfaction

7. It indicates that the company is aiming at in the future. It serves as the long term
roadmap for the company.
(a) Mission (b) Strategy (c) Vision (d) Planning

8. The Sears model relates employee attitude to which one rather the financial outcome
( )
(a) Organizational goals (b) customer impression
(c) improved productivity (d) employee perception

9. At the royal collage of nursing (RCN) the initial appraisal process is followed by,
( )
(a) Agenda of appraisal meeting (b) actual appraisal meeting
(c)Post appraisal formalities (d) identification of key objectives
10. The process of measuring the performance of the organization against the best
company in the industry is ( )

(a) Competitiveness (b) internal benchmarking

(c) Both (b) and (c) (d) benchmarking

II. Fill in the blanks: 10*1/2=5

1.________________ is the key function of the line manager.
2. EFQM stands for ________________________.
3. The Yerkes-Dodson law was proposed by ________________ a psychologist by
profession.
4.________________is defined as a sets of knowledge, skill and behavior which are
needed in various managerial situations.

5. The two groups under which competencies can be categorized are core
competencies and __________.
6.___________________ is the difference between the actual and desire competency
level of employees.
7. An organization uses_________________ to assess the knowledge, skill, talent and
attitude of its work force.
8. In the context of smart pyramid,
Smart stands for__________________.
9. The gilberts behavior engineering model was proposed by Thomas f gilbert in the
year_________________.
10.__________________ refers to the ability of a person to socialize and work as a
team member.

III. Answer the following: 5*1=5

1. EFQM excellence model.

2. Process of bench marking.
3. Sears model for organization performance.
4. Competency gap.
5. Smart pyramid.