Address:

6 Arbor Circle Apt. 623

Cincinnati, OH 45255
(Relocating to San Antonio, TX) David E. Lawhorn II
lawhorndavid@gmail.com (317) 498-4651

RELATED EXPERIENCE

IT Specialist Cincinnati, OH
Healthcare Management Group February 2017 - Present
Provide support to 8 senior assisted living facilities across Cincinnati
Build and manage user accounts, including security permissions for multiple different networks
Build, configure, test, and deploy multiple servers (Windows 2012 R2/2016) across different LANs
Maintain and troubleshoot Dell and Cisco switches/access points across different LANs
Install and terminate patch panels, CAT5e/6 horizontal cabling, 66-blocks, fax lines, etc.
Troubleshoot and repair all hardware and software related issues for desktops and laptops
Assist users in person and remotely utilizing TightVNC or TeamViewer services

IT Specialist II Hebron, KY
Carl Zeiss Vision July 2016 September2016
Provided front-line support to users across the country
Created and managed user accounts
Ran daily server backups and responded to issues with backups
Completed PC upgrade project weeks ahead of schedule
Performed PC refresh for dozens of users across the country

IT Support Technician II Cincinnati, OH

Total Quality Logistics June 2015 July 2016
Provided front-line technical support to over 3500 on-site and remote employees
Performed over 250 PC repairs, upgrades, and reimages
Created and managed over 3000 Active Directory/Exchange Accounts
Managed 3rd Party Vendor Websites
Utilized SCSM/SCCM to manage inbound support requests and software upgrades
Resolved an average of 65 incidents and requests per week both in person and remotely

Information Technology HelpDesk Summer Intern Crawfordsville, IN

Wabash College May 2013 - August 2013, May 2014 - August 2014
Installed over 120 new laptops and desktop computers
Resolved software and network issues
Worked with clients to resolve issues over the phone and in person
Maintained campus printers and scanners

Information Technology HelpDesk Student Worker Crawfordsville, IN

Wabash College August 2011 May 2014
Resolved software and network related issues
Checked campus projectors, media players, and laptops weekly
Worked with clients over the phone and in person
Delivered and installed computer related hardware and software
Installed portable projectors and media devices
EDUCATION

Wabash College May 2015

Bachelor of Mathematics GPA: 3.3/4.0
Deans List: Fall 2014
Senior Comprehensive Exam: High Pass