Monica Lee

monicadaniellelee@gmail.com
(231) 250-2700
www.monicadlee.weebly.com

Motivated and dynamic music industry professional. Thrives in a fast-paced environment where attention to detail and a can-do attitude
counts. A natural communicator who sparks excitement and works well collaboratively. Flexible, dedicated and resourceful. Strong project
management and customer service orientation.

Professional

VIP Coordinator & Guest Services January 2017 - Present

20 Monroe Live Live Nation Grand Rapids, MI
An American global entertainment company, formed from the merger of Live Nation and Ticketmaster
Responsibilities for being present at each event to upsell available VIP inventory to concert patrons. Coordinate operations on event nights
working closely with the PSS Coordinator, Box Office Manager, servers and security. Serve as a resource of information for VIP clients
regarding their experience while at the venue. Give proper recognition to VIP clients to show appreciation for their membership and
patronage. Build strong relationships with VIP clients and have the ability to anticipate their needs. Constant observation of VIP areas to
ensure guests are receiving personalized service. Maintain articulate vocabulary with the ability to adapt and socialize with current audience.

Assistant Artist Manager June 2015 June 2016

Copeland Entertainment Los Angeles, CA
A Los Angeles-based artist booking and management company
Responsible for scouting venues and booking artists in over 20 music venues in Southern California. Successful in aligning bands with
appropriate venues and audiences with the intention of increasing bands' exposure within the music industry. Negotiated and coordinated
gig details with artists, booking agents and the venues. Maintained professional communication with all parties to ensure contract success.
Used social media to promote gigs and events.

Event Planning Intern May 2014 Aug 2014

The DeltaPlex Arena & Conference Center Grand Rapids, MI
Largest entertainment arena in western Michigan
Provided operational support, coordination and attended all arena events. Responsible for customer service, pre-event coordination and
walk throughs, work orders and on-site troubleshooting to maximize overall event success. Participated in event planning meetings.
Generated post event communications and evaluations for improvement. Efficiently maintained calendars and electronic/paper filing
systems.

Assistant Manager/Shift Leader Aug 2010 May 2015

Biggby Coffee Big Rapids, MI
The fastest growing upscale coffee franchise in the Midwest
Managed customer service, staff and operations to provide a high touch, positive energy service experience in a fast-paced environment.
Trained new employees on the unique company service culture, operations, equipment and POS systems. Opened and closed the store.
Managed inventory. Handled banking and cash transactions. Managed staff scheduling. Effectively handled customer service issues.

Education

B. S. in Business, Major - Music Industry Management Aug 2012 May 2015

Ferris State University, Big Rapids, MI
 Leadership, Industry & Volunteer

Music Industry Management Association Sept 2012 May 2015

Actively participated in student-operated production company, promoting, planning and executing over 15 campus concerts. Promoted ticket
sales, production planning, merchandise design and event coordination.

Student Body Government - Ferris State University Jan 2014 Jan 2015
Promoted and communicated campus events and policies. Coordinated The BIG Event, the largest student-run philanthropic project in
Michigan organizing volunteers to perform needed tasks in the community.

NAMM Generation Next Program - Anaheim, CA Jan 2013

Attended a 4-day conference for Future Leaders in Music attended by leading music industry professionals.