Questionnaire

NAME OF THE BUSINESS:

NAME OF THE PROPRIETOR:

J&K BANK BRANCH: __________________________________

PHONE NUMBER:

Email:
Q1 Do you have an account with the J&K Bank?

a) Yes
b) No

Q2 What type of Account you have in J&K Bank?

a) Saving b) Current c) Cash Credit d)other___________

Q3 Which type of Service is mostly preferred by you for Banking?

a) ATM b)Internet c) Branch Banking

Q4 Which bank is easily accessible in J&K?

a) J&K bank b) HDFC c) Axis Bank d) SBI e)Any other

Q5 Which bank has best marketing strategies in J&K

a) J&K bank b) HDFC c) Axis Bank d) SBI e)Any other

 Q5 Are you aware about the benefits of the following banking services?

ATM a) Yes b) No

E-banking a) Yes b) No

POS services a) Yes b) No

Recurring Deposit a) Yes b) No

Credit Card a) Yes b) No

Debit Card a) Yes b) No

Q4 Which of the following services of J&K bank are you using?

POS services

Recurring Deposit

Credit Card

Debit Card

Any other

Please Tick responses like this:

5=Strongly Agree, 4=Agree, 3=Neutral, 2=Disagree, 1=Strongly Disagree

QUESTIONS 4 3 2 1

The J&K Bank made you aware about various Banking Services

The J&K Bank provides best Online Banking Services

You use electronic Banking Services of J&K Bank frequently for accessing your
Bank Accounts and prefer it over visiting branch for withdrawal or deposits.
The J&K Bank provides you with sufficient knowledge to use its various Banking
Services

It is beneficial to use J&K banks POS machines for business transactions as it

saves time and efforts.

The electronic Banking Services of J&K Bank are fully secured and do not have
potential threat of evasion of information privacy

The J&K Bank provides its various Services at lower cost as compared to other
banks

The J&K Banks Staff efficiently solve customer problems regarding these
Technological Innovation (like use of E-Banking, SMS Alert, Mobile Banking)

The Staff of J&K Bank is well trained to handle the queries related to various
Banking services.

J&K bank should focus on more advertisement to undergird its products like POS
machines, Recurring deposits etc

What suggestions you can give for the strategic development of various Banking
Services in J&K Bank?

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