Bangladesh Institute of Management (BIM)

Training Calendar, January- June, 2013

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Dhaka - Chittagong - Khulna
 BIMs Offerings of the Short Training Courses in January June 2013
Area /Venue Title of the Training Month Page
DHAKA CAMPUS:
ACCOUNTING AND Internal Audit February, 2012 4
FINANCIAL Practical Income Tax May, 2012 5
MANAGEMENT
COMPUTING AND E- Governance and ICT Infrastructure for Feb.,2013 6
INFORMATION Implementation of digital Bangladesh
TECHNOLOGY PC Maintenance and Trouble Shooting June.,2013 7
Computer Application Foundation January, 2012 8
GENERAL Management Information Systems (MIS) January, 2013 9
MANAGEMENT Office Management with Computer February & 10 &
Applications May, 2013 11
Basic Management & Human Resource May, 2013 12
Development
Basic Management for Managers and June, 2013 13
Executives
MARKETING Customer Service Excellence January, 2013 14
MANAGEMENT Developing Selling Skills February, 2013 15
Marketing for Better Performance of Non- March, 2013 16
Profit Organization
Customer Relations Management for March, 2013 17
Marketing Success
Developing Marketing Skills and Techniques May, 2013 18
HUMAN RESOURCE Human Resource Management and Labour February, 2013 19
MANAGEMENT Laws for Managers
Labour Laws for Managers and Executives March, May & 20
June, 2013
Human Resource Management for Executives March , 2013 21
Human Resources Strategies and Policies March , 2013 22
Human Resource Management April, 2013 23
Human Resource Management: Basic Issues April, 2013 24
PROJECT Project Management using Computer January, 2013 25
MANAGEMENT Applications
PROCUREMENT & Supply Chain Management January, 2013 26
SUPPLY CHAIN PPA 2006, PPR 2008 and Risk Mitigation March & 27
MANAGEMENT Strategies in the Public Procurement Process May, 2013
QUALITY Total Quality Management (TQM) March, 2013 28
MANAGEMENT
TOT AND BEHAVIOU- Training of Trainers (TOT) February,2013 29
-RAL MANAGEMENT

CHITTAGONG Supervisory Skills Leadership Development March, 2013 30

CAMPUS Human Resource Development (HRD) February, 2013 31
Management Techniques and Gender Issues May, 2012 32
for Women
KHULNA CAMPUS Developing Selling Skills February, 2013 15

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 BIMS PROGRAM AT A GLANCE JANUARY-JUNE 2013 (month wise)
JANUARY, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 Computer Application January 13 17:00 BIM Engr. Md. Tariqul 8
5,500
Foundation 24, 2013 21:30 Dhaka Islam
2 Management Information January 13 17:00 BIM Mohammad Nazmi 8,000 9
Systems (MIS) 24, 2013 21:30 Dhaka Newaz
3 Project Management Using January 13 17:30 BIM Engr. Md. 8,000 25
Computer Applications 24, 2013 21:30 Dhaka Mehboob Hasan
Kallol
4 Supply Chain Management January 19 17:00 BIM Mohammad 4,500 26
23, 2013 21:30 Dhaka Sayeedur Rahman
5 Customer Service Excellence January 28, 09:30 BIM Farhana Ahmed 1,600 14
2013 17:00 Dhaka

FEBRUARY, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 Human Resource February 03 09:30 BIM Mohammad 5,500 19
Management and Labour 14, 2013 14:00 Dhaka Mainul Islam
Laws for Managers
2 Human Resource February 03 17:00 BIM Salahuddin Ahmed 6,600 31
Development (HRD) 14, 2013 21:30 CTG
3 Developing Selling Skills February 10 09:00 BIM Abdus Samad 4,000 15
13, 2013 13:30 Dhaka Chowdhury
4 Office Management with February 10 17:00 BIM Dr. Parveen Agaz 8,000 10
Computer Applications 21, 2013 21:30 Dhaka
5 e-Governance and ICT February 10 17:00 BIM S M Ariful Islam 12,000 6
Infrastructure for 21, 2013 21:30 Dhaka
Implementation of Digital
Bangladesh
6 Developing Selling Skills February 24 09:00 BIM Abdus Samad 4,000 15
28, 2013 13:30 Khulna Chowdhury
7 Internal Audit February 24 BIM Md. Manzur 4
17:00
March 07, Dhaka Hossain 6,600
21:30
2013
8 Training of Trainers (TOT) February 25 17:30 BIM Farhana Ahmed 4,500 29
29, 2013 21:00 Dhaka

MARCH, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 Marketing for Better March 03 17:00 BIM Dr. Uttam Kumar 4,500 16
Performance of Non-Profit 07, 2013 21:30 Dhaka Datta
Organization
2 Labour Laws for Managers March 03 17:00 BIM Akhund Shamsul 4,500 20
and Executives 07, 2013 21:00 Dhaka Alam
3 Human Resource March 03 09:30 BIM Mohammad 5,500 21
Management for Executives 14, 2013 14:00 Dhaka Mainul Islam
4 Total Quality Management March 03 17:00 BIM Engr. A. N. M. 4,500 28
(TQM) 14, 2013 21:30 Dhaka Shahidullah

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 MARCH, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
5 PPA 2006, PPR 2008 and Risk March 03 17:30 BIM Md. Aminul Islam 7,500 27
Mitigation Strategies in the 21, 2013 21:30 Dhaka
Public Procurement Process
6 Human Resources Strategies March 8 9, 09:00 BIM Mohammad Nazmi 2,500 22
and Policies 2013 19:00 Dhaka Newaz
7 Supervisory Skills Leadership March 10 17:00 BIM Salahuddin Ahmed 6,600 30
Development 21, 2013 21:30 CTG
8 Customer Relations March 25 17:30 BIM Farhana Ahmed 4,500 17
Management for Marketing 29, 2013 21:00 Dhaka
Success

APRIL, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 Human Resource April 06 10:00 BIM Farhana Ahmed 2,200 23
Management 07, 2013 17:00 Dhaka
2 Human Resource April 07 09:30 BIM Mohammad 5,500 24
Management: Basic Issues 11, 2013 14:00 Dhaka Mainul Islam

MAY, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 PPA 2006, PPR 2008 and Risk May 05 17:30 BIM Md. Aminul Islam 7,500 27
Mitigation Strategies in the 23, 2013 21:30 Dhaka
Public Procurement Process
2 Management Techniques May 12 09:00 BIM Salma Sultana 4,500 32
and Gender Issues for 16, 2012 13:30 Chitta- Saleh Ejaz
Women -gong
3 Labour Laws for Managers May 12 17:00 BIM Akhund Shamsul 4,500 20
and Executives 16, 2013 21:00 Dhaka Alam
4 Developing Marketing Skills May 13 17:30 BIM Farhana Ahmed 4,500 18
and Techniques 17, 2013 21:00 Dhaka
5 Basic Management & Human May 16 17:00 BIM Md. Zafar Ali 12
4,500
Resource Development 20, 2013 21:30 Dhaka
6 Practical Income Tax May 26 BIM Md. Manzur 5
17:00
June 13, Dhaka Hossain 9,000
21:30
2013
7 Office Management with May 26 09:00 BIM Mohammad Nazmi 10,000 11
Computer Applications June 13, 19:00 Dhaka Newaz
2013

JUNE, 2013
Name of the Fee Page
S/n Title of the Course Duration Timing Venue
Coordinator (Tk.) No.
1 Labour Laws for Managers June 03 17:00 BIM Akhund Shamsul 4,500 20
and Executives 06, 2013 21:00 Dhaka Alam
2 PC Maintenance & Trouble June 09 17:00 BIM Engr. Md. Tariqul 7
5,700
Shooting 20, 2013 21:30 Dhaka Islam
3 Basic Management for June 09 17:30 BIM Dr. Parveen Agaz 6,600 13
Managers and Executives 21, 2013 21:30 Dhaka

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 INTERNAL AUDIT

Course Objectives
The course is aimed to develop knowledge and skill of the participants with regard to a number of
important concepts which underline any type of audit, especially internal audit.

Course Outline
A brief history of audit
Relationship between internal audit and external audit
Guidelines for internal auditors
Important concepts affecting the internal auditors field work
Audit methodology
How is an audit carried out in practice

Who Should Attend

The course is suitable for personnel from all areas of management especially from audit and
accounts department and income tax practitioners. This is also suitable for individuals who want to
build up their career in the field of audit.

Training Methods: Lecture, Case Study, Group Discussion, Exercise.

Duration : February 24 - March 07, 2013

Timing : 05:00 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Md. Manzur Hossain
Course Fees : Tk. 6,600/-

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 PRACTICAL INCOME TAX

Course Objectives
The course is designed to develop the knowledge and skill of the participants with regard to the
various types of assessment of income tax. It will enable participants to acquire a thorough
understanding of the Income Tax Ordinance 1984 as amended up-to-date, computation of total
income, tax credit and assessment procedure of individuals, partnership firms, companies, NGOs etc.

Course Outline
A brief history of income tax law in Bangladesh
Scope of income tax law
Classification of income
Assesses, residential status and locale of income
Income year and assessment year
Tax rates and tax return
Heads of income
Advance payment of tax and tax deducted at source
Return of income, assessment, appeal and revision
Computation of tax individual, firm, company and NGO

Who Should Attend

This course is suitable for mid and junior level executives from all areas of management as well as
income tax practitioners.

Training Methods: Lecture, Case Study, Group Discussion and Exercise.

Duration : May 26 June 13, 2013

Timing : 05:00 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Md. Manzur Hossain
Course Fees : Tk. 9,000/-

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 E-GOVERNANCE AND ICT INFRASTRUCTURE FOR
IMPLEMENTATION OF DIGITAL BANGLADESH

Course Objectives
The course is designed to help the personnel/IT cell of different ministries/corporations/divisions
and different bodies of government directly involved with the implementation of Digital
Bangladesh. Furthermore the personnel of any other discipline want to develop their career in the
field of ICT may join this course. The participants will get clear conceptions of vision 2021, ICT
Infrastructure for Implementation of e-Governance and finally how citizens will get government's
eservices at their doorsteps.

Course Outline
Concept of e-Governance, m-Governance and ICT Infrastructure
Office Automation System
e-Governance Technologies
- Computer Fundamentals
- Computer System Specification Preparation
- Communication Infrastructure
- Open Source Software
- Implementing ICT Infrastructure
Business Process Re-engineering.
Study Tour.
e-Governance Practices in Bangladesh.
e-Governance case studies
Concept of Digital Bangladesh
Digital Bangladesh- A National Brand
e-Governance Global Trends
Management & Implementation of Digital Bangladesh

Who Should Attend

Officials of different government, semi-government, autonomous bodies, public or private sector
enterprises who are involved with the implementation of Digital Bangladesh and also interested to
develop career in the field of ICT.

Training Methods
Theoretical sessions, group discussions, demonstrative sessions, study tour and hands on practice.

Duration : February 10 - 21, 2013

Time : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : S M Ariful Islam
Course fees : Tk. 12,000/-

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 PC MAINTENANCE & TROUBLE SHOOTING

Course Objectives
The major objective of the course is to help the participants to gain some essential knowledge on
computer hardware management as well as to minimize different types of problem of the PC.

Course Outline
Introduction to computer system
PC de-assembly and assembly
Basic Input Output System (BIOS)
Hard disk partition
Software concept
System software installation
Different driver installation
Application software installation
Trouble shooting.

Who Should Attend

Persons who are familiar with MS-Office environment.

Training Methods
10% of the classes will be set aside for theoretical classes and the rest will be practical. The practical
session involves hands on exercise on computers. An assignment will be given to all participants at
the end of each session.

Duration : June 09 - 20, 2013

Timing : 05:00 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Engr. Md. Tariqul Islam
Course fees : Tk. 5,700/-

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 COMPUTER APPLICATION FOUNDATION

Course Objectives
The major objective of the course is to help different government, semi-government, autonomous
bodies, public or private sector enterprises to as they can develop computer literate people. The
participants will get an idea of the details of computer system, computer applications, programming
concepts and how the total system can be utilized for office requirements.

Course Outline:
Computer Fundamentals
Windows XP
MS Word
- Starting MS Word
- Creating, Saving, Opening Files
- Spell Checking and Page Set-up
- Formatting Documents, Applying Fonts and Style
- Working with Tables & Column
- Inserting Page Break, Page Number, Date and Time
- Inserting Symbols, Frame & Picture
- Mail Merge & Macro
- Print Preview & Printing
MS Excel
- Starting Excel
- Worksheet Overview
- Creating Worksheet
- Formatting Worksheet
- Creating and Printing Graphs
- Special Application
- Printing Worksheet
MS Power Point
- Starting PowerPoint
- Creating Slide
- Applying animation
- Presenting Document
Internet
- E-mail operating
- Website browsing

Who Should Attend

Persons who are interested to develop career in the field of computer, office executives/personnel
who would like to increase efficiency through automation of their routine office works will also be
benefited from this course.

Training Methods: 25% of the classes will be set aside for theoretical classes and the rest will be
practical. The practical session involves hands on exercise on computers. An assignment will be
given to all participants at the end of each session.

Duration : January 13 - 24, 2013

Timing : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Engr. Md. Tariqul Islam
Course Fees : Tk. 5,500/-

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 MANAGEMENT INFORMATION SYSTEMS (MIS)

Course Objectives
Assess and establish information requirements of the organization.
Get the advantages Information Technology.
Analyze new systems for better performance.
Design database.
Use analytical models for decision-making.
Maintain the Information system of the organizations.

Course Outline
An introduction to Management Information Systems.
Data & Information.
Key Information Systems.
Systems Analysis & Design.
Computer Hardware & Computer Software.
Database Management Systems.
Networking & Telecommunication.
Internet and Electronic Commerce.
Information Systems for Business Operations.
Human Resources Information Systems (HRIS).
Strategic Role of Information Systems & Information as a Competitive weapon.
Decision Support Systems (DSS) and Executive Support Systems (ESS).
Maintenance of Information Systems.

Who Should Attend

Junior and Mid-Level Managers and Executive deal with information and data bases. Top level and
strategic managers and people, who are in planning and decision-making, can add a new dimension
in their jobs, with the touch of computer aided information systems. Fresh graduates will also be
benefited from this course.

Training Methods: Lecture, discussion, case study, exercise, etc.

Duration : January 13 - 24, 2013

Timing : 05:00 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Mohammad Nazmi Newaz
Course Fees : Tk. 8,000/-

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 OFFICE MANAGEMENT WITH COMPUTER APPLICATIONS

Course objectives
After completing the course, participants will be able to use different computer applications that
accelerate the process of undertaking the official jobs efficiently and effectively.

Course outline
Concepts of Office Management
Role of an Office Manager
Time Management
Office Automation Systems
Typing, Editing & Information Storage by using computer
Office Budgeting
Office Layout and Work Simplification
Office Correspondence/Communication by Electronic Mail (Email).
Traditional Filing System vs. Modern Database Environment
Information Searching through Internet
Employee Motivation
Leadership & Supervision

Who Should Attend

Mid and junior level managers and executives, and administrative officers.

Training Methods: Lecture, discussion and case study etc.

Duration : February 10 - 20, 2013

Timing : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Dr. Parveen Agaz
Course Fees : Tk. 8,000/-

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 OFFICE MANAGEMENT WITH COMPUTER APPLICATIONS

Course objectives
After completing the course, participants will be able to use :
Establish and communicate department goals and results to employees
Staff department and delegate work load to meet market requirements
Activity support employee growth
Uphold co-operative policies
Establish a proper filing system, require office employees to use and maintain the system,
and ensure that files are cleaned of old records annually.
Prepare reports and maintain pay roll.

Course outline
Foundation of Office Management
Filing and indexing
Office layout & Work Simplification
Human Resource Management
Office SupervisionOffice Meeting Conducting
Problem and Crisis Management
Planning for the Integrated Office
Information & Communication Technology in Office
Word Processing for Improving Performance
Spreadsheet Analysis in Managerial, Accounting and Financial Purposes
Office Communication through Networking & electronic mail
Modern Filing Systems
Database Management System.

Who Should Attend

Office managers and supervisors, even the office executives, who are responsible for managing an
office. Some computer applications will be demonstrated, which will improve their performance.
Fresh graduates can also attend the course to acquire knowledge on office management that will
have an impact on their future career.

Training Methods: Lecture, discussion case and company study, Applications with Computer,
Presentation & Demonstration.

Duration : May 26 - June 13, 2013

Timing : 09:00 a.m.07:00 p.m.
Venue : BIM, Dhaka
Coordinator : Mahammad Nazmi Newaz
Course Fees : Tk. 10,000/-

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 BASIC MANAGEMENT & HUMAN RESOURCE DEVELOPMENT

Course Objectives:
This program is designed to suit the participants with the basic concepts and techniques of
management & Human Resource Development with a view to implement it successfully in their
organizations.

Course Outline:
Introduction to Management
Functions of Management
Basic Managerial Roles and Skills
Organizational Change Management
Introduction of HRM
Functions of HRM
HR Planning Process
Leadership
Motivation
Training & Development of an Employee

Who Should Attend

Junior and Mid-level managers and supervisors working in human resource division will be highly
benefited from the course. Even the course is very much essential for the line managers. Fresh
graduates can also attend the course to acquire knowledge an advanced human resource
management.

Training Method
Lecture, case studies, exercise and group discussion.

Duration : 16 - 20 May 2013

Timing : 17:00 - 21:30 hours
Venue : BIM, Dhaka
Coordinator : Md. Zafar Ali
Course Fees : Tk. 4,500/-

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 BASIC MANAGEMENT FOR MANAGERS AND EXECUTIVES

Course Objectives
The main objective of the course is to develop professional knowledge and skills of
managers/executives.

Course Outline
Management : Concepts and issues
Management planning
Staffing
Leadership in management
Motivating people at work
Communication in organization
Time management
Grievance Handling
Fundamentals of Financial Management
Fundamentals of Marketing Management

Who Should Attend

Mid and junior managers/executives will be highly benefited from this program.

Training Methods: Lecture, Exercise, Case Study etc.

Duration : May 12 - 23, 2013

Timing : 05:30 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Dr. Parveen Agaz
Course Fees : Tk. 6,600/-

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 CUSTOMER SERVICE EXCELLENCE

Course Objectives
Primary objective of the one day course is to develop the skill of the participants about customer
service for becoming successful in the customer service profession. The course aims to provide skill
of customer service techniques for todays executives for enhancing their ability to survive in day to
day business more efficiently.

Course Outline
Service marketing, concept characteristics
Dealing with objection & handling complaints\
Customer services
Communication techniques

Who should Attend

This course is suitable for sales & marketing executives involved with sales and marketing directly
or indirectly.

Training Methods: Lecture, Exercise, etc.

Duration : January 28, 2013

Time : 09:30 a.m. - 05:00 p.m.
Venue : BIM, Dhaka.
Coordinator : Farhana Ahmed
Course Fees : Tk. 1,600/=

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 DEVELOPING SELLING SKILLS

Course Objective(s)
The course is designed to improve the selling skills of sales executives and impart knowledge and
understanding of selling functions in the context of practical problems of the present day.

Course Outline:
Modern concept of selling, sales management and salesmanship
Personal selling
Qualities of Salesperson
Dealing with objection
Handling customer complaints
Selling benefit
Selling functions and techniques
How to motivate customers

Who Should Attend

The course is suitable for the junior level marketing/sales personnel and field sales personnel of
both private and public sectors.

Training Methods: Lecture, Case Studies, Group Discussion Role play etc.

Duration : February 10 14, 2013

Timing : 09:00 a.m. 01:30 p.m.
Venue : BIM, Dhaka
Coordinator : Abdus Samad Chowdhury
Course Fees : Tk. 4,000/-

Duration : February 24 28, 2013

Timing : 09:00 a.m. 01:30 p.m.
Venue : BIM, Khulna.
Coordinator : Abdus Samad Chowdhury
Course Fees : Tk. 4,000/-

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 MARKETING FOR BETTER PERFORMANCE OF NON-PROFIT ORGANIZATION

Course Objectives
The major objective of this course is to help the non-profit organizations like government, semi
government, autonomous or non-government organization (NGOs) to be market-oriented. The
participants will get an idea of the details of marketing and how the marketing system can be utilized
for their success.

Course Outline
The growth and development of non-profit marketing
Developing customer orientation
Understanding of Consumer Behavior
Why study non-profit marketing?
Service Marketing
Acquitting and Using Marketing Information
Segmentation, Positioning, and Branding
Strategic marketing planning
Developing and organizing resources
Managing the organizations offerings
Social marketing
Developing and launching new offerings
Managing perceived costs
Facilitating marketing behaviors
Formulating communications strategies
Managing public media and public advocacy
marketing evaluation, monitoring and control

Who Should Attend

This course is suitable for top, mid and junior level executives from any type of nonprofit
organizations as well as educational institutes, hospitals, NGOs, political and other social
organizations.

Training Methods: Lecture, discussion, case study, exercise, etc.

Duration : March 03 - 07, 2013

Time : 05.00 a.m. - 09.30 p.m.
Venue : BIM, Dhaka
Coordinator : Dr. Uttam Kumar Datta.
Course Fees : Tk. 4,500/-

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 CUSTOMER RELATIONS MANAGEMENT FOR MARKETING SUCCESS

Course objective(s)
This course is designed to develop the understanding of customer relations management
(CRM) among the mid level/junior level executives for better performance.

Course Outline
Introduction to Marketing
Marketing & Selling Concepts
Value, Satisfaction
Customer Equity
Customer Relations Management
Attracting & retaining customers

Who Should Attend

Marketing & Sales Personnel.

Training Methods: Lecture, Case study, Brainstorming etc.

Duration : March 25 - 29, 2013

Timing : 05:30 p.m. - 9:00 p.m.
Venue : BIM, Dhaka
Coordinator : Farhana Ahmed
Course Fees : Tk. 4,500/-

17
 DEVELOPING MARKETING SKILLS & TECHNIQUES

Course Objective:
The course has been designed to introduce the participants to the essential skills of marketing
critical to managing profitable customer relationships in todays dynamic and connected
environment. Upon completion of this short course, participants will:
Develop an understanding of marketing terminology including terms, concepts, and
frameworks used by practicing marketing managers.
Be able to identify and explain, and then apply the important marketing concepts in case
situations based in Bangladeshi context.
Develop insight and be able to blend decisions related to product, price, promotion, and
place (i.e., the marketing mix) to meet the needs of a target market.

Course Outline
Introduction to marketing
Modern concepts of marketing
Product concepts & branding
Pricing policies
Marketing channels & value network
Marketing communication mix

Training Methods: Lecture, case study/group discussion, brain storming etc.

Who should Attend

This course is suitable for small entrepreneurs and marketing executives. Fresh graduates interested
in the field of marketing are encouraged to attend the course.

Duration : May 13 - 17, 2013

Time : 17:00 - 21:00
Venue : BIM, Dhaka.
Coordinator : Farhana Ahmed
Course Fees : Tk. 4,500/-

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 HUMAN RESOURCE MANAGEMENT AND LABOR LAWS FOR MANAGERS

Course Objectives:

This program is designed to suit the working executives in human resource areas with a view to
develop their knowledge as well as skill in the following areas:
Basic principles and techniques of human resource management.
Develop operational and conceptional skills for smooth discharge of day-to-day personnel
functions.

Course Outline:
Human Resource: Concept, Nature, Scope and importance.
Functions of Personnel Department.
Job Analysis: Job Description and Job Specification
Hiring Process
Orientation
Compensation: Wage and Salary Administration, and Inceptives.
Performance Appraisal.
Leadership and Team Building
Motivation.
Communication
Employee Grievance Handling.
Disciplining Employees
Bangladesh Labor Act, 2006

Who Should Attend

The program is suitable for Administrative Officers, mid-level managers, HR officers and other
executives in the Government, Semi-government and private sector, fresh graduates who are
interested in building their career in the personnel profession are encouraged to attend the
program.

Training Method:
Lecture, Case Studies, Group Discussion etc.

Duration : 03-14 February, 2013

Timing : 9:30 am to 2:00 pm
Venue : BIM, Dhaka
Coordinator : Mohammad Mainul Islam
Course Fee : Tk. 5,500/-

19
 LABOUR LAWS FOR MANAGERS AND EXECUTIVES

Course Objectives
The program is designed to suit the executives to develop their skills in the following areas:
Conceptual knowledge of the Bangladesh Labour Act, 2006
Operational skills for smooth and quick settlement of industrial and labour problems.
Disciplining the employees under the provisions of the laws of the land.

Course Outline
Introduction to Labour Laws
Conditions of Employment
Employment of young persons
Maternity benefit
Health, Safety & Hygiene
Welfare activities
Working hours & leave
Trade Union & Industrial Relations
Penalties & Procedure

Who Should Attend

Managers, Personnel Officers, Administrative Officers, Labour Welfare Officers and other executives,
working with and through people.

Training Methods: Lecture, case studies, exercise and group discussion.

Duration : March 03 - 07, 2013

Timing : 05:00 p.m. 09:00 p.m.
Venue : BIM, Dhaka
Coordinator : Akhund Shamsul Alam
Course Fees : Tk. 4,500/-

Duration : May 12 - 16, 2013

Timing : 05:00 p.m. - 09:00 p.m.
Venue : BIM, Dhaka
Coordinator : Akhund Shamsul Alam
Course Fees : Tk. 4,500/-

Duration : June 02 - 06, 2013

Timing : 05:00 p.m. 09:00 p.m.
Venue : BIM, Dhaka
Coordinator : Akhund Shamsul Alam
Course Fees : Tk. 4,500/-

20
 HUMAN RESOURCE MANAGEMENT FOR EXECUTIVES

Course Objectives
The program is designed to familiarize the participants with the basic principles and techniques of
human resource management.

Course Outline
Human Resource Management: Concept, Nature and Importance
Functions of HR Department
Job Analysis : Job Description and Job Specification
Recruitment and Selection
Orientation
Wage and Salary Administration
Performance Appraisal
Motivating Employees
Communication
Leadership & Team Building
Training and Development
Employee Grievance Handling
Disciplining employees
Social Compliance
Legal Approach : Basic Labour Laws

Who Should Attend

The program is suitable for Administrative Officers, mid-level managers, HR officers and other
executives in the Government, Semi-government and private sector, fresh graduates who are
interested in building their career in the personnel profession are encouraged to attend the
program.

Training Methods: Lecture, Case Studies and Group Discussion

Duration : March 03 - 14, 2013

Timing : 09:30 a.m. - 02:00 p.m.
Venue : BIM, Dhaka
Coordinator : Mohammad Mainul Islam
Course Fees : Tk. 6,600/-

21
 HUMAN RESOURCES STRATEGIES AND POLICIES

Course objectives
After completing the course, participants will be able to use :
Understand the significance of human resource strategies and policies.
Recognize the necessity of HR Strategies and Policies to Business Efficiency.
Prepare own Human Resources Competent in the market.
Develop Human Resource Plans Efficiently.
Manage performance of the employees.
Prepare employees for the future.
Develop a Competency based Compensation System.

Course outline
Strategic Role of Human Resource Management.
Strategies and Policies.
Human Resources Strategies.
Human Resources Policies.
Response to the External Environment.
Strategic Human Resource Planning and Job Analysis.
Performance Management.
Succession Planning.
Competency based Compensation Management.

Who Should Attend

Managers and supervisors working in human resource division will be highly benefited from the
course. Even the course is very much essential for the line managers. Fresh graduates can also attend
the course to acquire knowledge on advanced human resource management.

Training Methods:
Lecture, discussion, case and company study, presentation & Demonstration.

Duration : March 8 - 9, 2013

Timing : 09:00 a.m.07:00 p.m.
Venue : BIM, Dhaka
Coordinator : Mahammad Nazmi Newaz
Course Fees : Tk. 2,500/-

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 Human Resource Management

Course Objectives
This Program is designed to help the participants to develop their Skill of Human Capital
Management for becoming leading managers in the future.

Course Outline
- Human Resource, Concept, Importance
- HR Activities
- Job Analysis
- Employment Activities
- Performance Management
- Human Resource Development
- Grievance Procedure
- Counseling
- Disciplinary Activities

Who Should Attend

The course is suitable for executives of private / Multinational / Govt. Organization. It is also suitable
for people who want to develop their career in human Resource Management.

Training Methods: Lecture, Discussion, Exercise, etc.

Duration : April 06 - 07, 2012

Timing : 10:00 a.m - 5:00 p.m.
Venue : BIM, Dhaka
Co-ordinator : Farhana Ahmed
Course Fees : Tk. 2200/-

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 HUMAN RESOURCE MANAGEMENT: BASIC ISSUES

Course Objective
This program is designed to suit the working executives in human resource areas with a view to
develop their knowledge as well as skill in the following areas :
Basic principles and techniques of human resource management
Develop operational and conceptual skills for smooth discharge of day-to-day personnel
functions.

Course Outline
Human Resource: Concept, Nature, Scope and Importance.
Functions of Personnel Department
Job Analysis: Job Description and Job Specification.
Hiring Process
Compensation: Wage and Salary Administration, and Incentives.
Performance Appraisal
Motivation
Employee Grievance Handling

Who Should Attend

The program is suitable for Administrative Officers, mid-level managers, HR officers and other
executives in the Government, Semi-government and private sector, Fresh Graduates who are
interested in building their career in the personnel profession are encouraged to attend the
program.

Training Method: Lecture, case studies, group discussion etc.

Duration : April 07 - 11, 2013

Timing : 09:30 a.m. - 2:00 p.m.
Venue : BIM, Dhaka
Coordinator : Mohammad Mainul Islam
Course Fees : Tk. 5,500/-

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 PROJECT MANAGEMENT USING COMPUTER APPLICATIONS

Course Objective
The objective of the course is to familiarize the participants with computer applications, as a tool for
implementing project management principles & practices to meet the demand of global competition
in Business. After successfully completion of this training course, the participants will be able to:
Understand the basic of Microsoft Project
Work in Project 2003 Environment
Build new projects
Manage resource more effectively, efficiently and economically
Track the Project Progress
Use Microsoft Outlook and MS Excel for daily works.

Course Outline
Fundamentals of Project Management & CPM
Fundamentals of Microsoft Project 2003
Creating a project from start to finish
Evaluating and analyzing project data
Customizing and automating project 2003
Manage daily tasks using Microsoft Outlook
Contact Management using Microsoft Outlook
Perform Financial Calculations and Decision making using MS Excel

Who Should Attend

The course is designed for the project related executives, engineers and executives of different
private, government agencies, development and allied financial institutions,
industrial/manufacturing organizations, commercial banks, sector corporations, international and
national voluntary agencies, NGOs, consulting firms, as well as, for private investors and
entrepreneurs.

Training Method: Lecture, Discussion, Case Study, Exercise and Practical demonstration in the
computer lab.

Duration : January 13 - 24, 2013

Timing : 05:30 p.m. - 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Engr. Md. Mehboob Hasan Kallol
Course Fees : Tk. 8,000/-

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 SUPPLY CHAIN MANAGEMENT

Course Objectives
The course is designed to give an orientation into the concepts of Supply Chain Management and to
improve the understanding of the participants in key supply chain strategies and how these can be
used to lower costs, add value for customers and increase the competitive standing of the firm.

Course Outline
Issues and Challenges in Business at present
Basic Concepts of Supply Chain Management
Supply Chain Relationships
Demand Management
Distribution Management
Transportation Management
Up scaling Customer Satisfaction
Sustainable Supply Chain Design

Who Should Attend

Managers, executives and other professionals working in any business function. Training Methods:
Lecture, Group discussion, Case Studies, etc.

Duration : January 19 - 23, 2013

Timing : 5:30 p.m. 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Mohammad Sayeedur Rahman
Course Fees : Tk. 4,500/-

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 Three Weeks Evening Course on PPA 2006, PPR 2008 and Risk Mitigation
Strategies in the Public Procurement Process

Objectives:
This course is designed for sharing the practical experiences to enable the participants to handle and
to implement the public procurement effectively in accordance with the PPA 2006 and PPR 2008
and minimizing the risks in the public procurement process.

Course Outline:

Basic concepts of public procurement

Scope of PPA 2006, PPR 2008 and their Amendments
Discussion on PPA 2006 and PPR 2008 and their Amendments
Different methods of procurements
Stages of Goods, Works and Services procurement
Formation of different committees necessary in the procurement process
Finding out the risks in the procurement stages and mitigate the risks compliance with the
PPA 2006 and PPR 2008.

Who should attend:

This course is designed for the officers who deal with the public procurement Act and Rules and
their Amendments for doing procurement in the project and government offices.

Training Method: Lecture, Group Discussion, case study.

Duration : March 03 21, 2013.

Timing : 5.30 pm -9:30 pm
Venue : BIM, Dhaka
Coordinator : Md. Aminul Islam
Course Fees : 7,500/-

Duration : May 05 23, 2013.

Timing : 5.30 pm -9:30 pm
Venue : BIM, Dhaka
Coordinator : Md. Aminul Islam
Course Fees : 7,500/-

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 TOTAL QUALITY MANAGEMENT (TQM)

Course Objective
The objective of the course is to develop the knowledge and skills of the participants in respect of
various Total Quality Management techniques and processes.

Course Outline
Development of concept of Total Quality Management
Basic stages of quality management
Quality Control, Quality Assurance & other quality initiatives in production & operation,
administration & general services
Bench marking for quality
Process quality improvement
Creating quality culture
Seven basic tools for quality improvement
International Quality Management System Standard ISO 9000 : 2000 version
Creativity, Innovation and Quality
Human resources and quality

Who Should Attend

The course is suitable for senior and mid-level managers and engineers from any organization-
government, public sector, private sector and NGOs. The course is equally important for technical/
non-technical junior level managers and executives. No prior knowledge on Quality Management is
necessary.

Training Method: Lectures, Games, Exercise, Case Studies etc.

Duration : March 03 - 14, 2013

Timing : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Dhaka
Coordinator : Engr. A. N. M. Shahidullah
Course Fees : Tk. 4,500/-

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 TRAINING OF TRAINERS (TOT)

Course Objectives
The course is designed to provide the concepts of training requirement(s) in an organizational
setting and to create a scope for developing training delivery competencies of an individual who is
eager to enhance professionalism in the training industry. It is expected that after the successful
completion of the course, participants will be able to:
Explain the basics of training
Assess the learning requirements of an organization
Design need-based training program
Apply the methods & techniques of professional training facilitation
Evaluate the learning outcomes of the participants

Course Outline
Training Concept & Process
Training Needs Assessment
Designing Training Curriculum
Facilitation Skills Development:
- Training Methods
- Tools & Techniques of Conducting Participatory Training Program
- Presentation skills of a trainer/facilitator
- Role of facilitator & co-facilitator in classroom situation
Training Evaluation

Training Method: Lecture, Discussion, Group Exercise, VIPP Card Exercise, Case Study and
Demonstration.

Who Should Attend

This course is suitable for all level of managers and executives employed in Public sector, NGOs,
Private and others organizations who are responsible for designing and conducting Training
Programs in general and willing to develop their career as professional trainers, speakers/teachers
can attend this training course.

Duration : 25 - 29 February, 2013

Timing : 5:00 p.m. - 9:30 p.m.
Venue : BIM, Dhaka
Co-ordinator : Farhana Ahmed
Course Fees : Tk. 4500/-

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 SUPERVISORY SKILLS & LEADERSHIP DEVELOPMENT

Objectives
The objective of the course is to update the knowledge, understanding and skills required for
effective supervision through leadership. At the end of the program, participants will be able to:
Identify the problems in supervisory management and take remedial measures;
Determine the ingredients required for effective human skill relating to behavioral science;
Apply techniques of supervision in day to day activities in order to increase the efficiency of
the organization;
Improve upon their inter-personal skills.

Course Outline
Concept of Supervision
Knowledge, skill, attitude and functions of a supervisor
Supervisors responsibility
Principles & techniques of supervision
Job Analysis
Communication
Motivation
Grievance Handling
Leadership theories
Leadership qualities
Leadership Development
Using time effectively
Team spirit & co-operation
Problem identification & its solutions

Who Should Attend

The course is designed for Junior Managers, Labour Officers, Supervisors, Administrative Officers,
Marketing Officers and other line executives of industrial and commercial organizations as well as
executives of Non Government Organizations.

Training Methods: Lecture, Group Discussion, Case Studies, etc.

Duration : March 10 - 21, 2013

Timing : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Chittagong.
Coordinator : Salahuddin Ahmed
Course Fees : Tk. 6,600

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 HUMAN RESOURCE DEVELOPMENT (HRD)

Objectives
With the increasing competitiveness in business and global rapid changes of technologies, the
importance of Human Resource Development (HRD) has increased enormously. The only way to
strengthen the level of performance and thus leading to the enhancement of profuctivity in the
organization require improving each employees ability through the continuous process of its human
resource development. With this end in view, the course is designed so as to enable the participants
to consolidate the theories and literature of HRD leading to the development of a conceptual base of
understanding in them. The course will help to identify the problem areas of HRD Scheme and
enable the participants to overcome these and acquaint them with the recent tools, techniques &
models of HRD in organizations, which will ultimately help to ensure the optimum use of manpower
in the organization effectively.

Course Outline
Concept of HRD, Need for HRD, Features of HRD
Managing the HRD Functions
HRD programs & schemes
Training & Education
Training Cycle
Training Needs Assessment (TNA)
Training Methodologies
Audio Visual Aids in Training
Evaluation of Training
Management Development Programs
Self Development & Assessment
Learning Environment
Learning Theories
Adult Learning
Human Resource Management
Managing Problem People HR Challenges
Crisis Management
Effective Communication
Organizational Development
Transactional Analysis
Human Relations & Psychological Climate
Career Development
Performance Appraisal
Leadership and Follower-ship
Financial aspects of HRD
Evaluation of HRD Program

Who Should Attend

The course is suitable for executives of Public and Private Sector Organizations, NGOs and the Multi-
National Companies dealing with the Human Resources Development (HRD) functions. The course is
also suitable for the fresh university graduates and others who want to develop career in this
discipline.

Training Method: Lecture, Group Discussion, Case Studies, etc.

Duration : February 03- 14, 2013

Timing : 05:00 p.m. - 09:30 p.m.
Venue : BIM, Chittagong
Coordinator : Salahuddin Ahmed
Course Fees : Tk. 6,600
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 MANAGEMENT TECHNIQUES AND GENDER ISSUES FOR WOMEN

Course Objectives
The objective of this course is to increase and improve knowledge, skill and ability of the women
employees so that they will be able to perform their managerial jobs with greater professional
competence.

Course Outline
Concept of Management
Gender Issues in Management
Concept of Management
Human Resource Management
Concept of Financial Management
Leadership skills development for women
Techniques for Effective Performance for women
Handling of grievances & complaints
Motivation & Human Relations in workplace
Counseling & Stress Management
Women in Management : Problems & Prospects
Employee Discipline : Conduct, Misconduct, Procedure of Punishment
Industrial Welfare & Buyers Compliance Issues
Convention on the elimination of all forms of discrimination against women (CEDAW)
Women and Child Repression Act.
Bangladesh govt. service rules (BSR)
Labour Law
- Bangladesh Labour Code 2006: Concept and definitions, Health, Safety and Welfare,
Leave and Holidays Provisions.
- Bangladesh Labour Code 2006: Maternity Benefit.

Who Should Attend

The course is specially designed for the women employees of any organization: Government, Semi-
Government, Public Sector, Multinational Company, Private Sector and NGO. Graduate women are
also encouraged to apply.

Training Method: Lecture, Group Discussion, Case Studies etc.

Duration : May 06 - 10, 2013

Timing : 09:00 a.m. - 01:30 p.m.
Venue : BIM, Chittagong
Coordinator : Salma Sultana Saleh Ejaz
Course Fees : Tk. 4,500/-

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