Bulletproof Professional Services

Sitecore - Customer Experience Platform

Optimise Sitecore at every layer of the technology

stack for a robust, resilient and flexible environment.
Bulletproof provides end-to-end professional services and
hands-on technical expertise to help optimise Sitecore for the 2. STRATEGISE & PLAN 3. PROTOTYPE & VALIDATE

ultimate customer experience.

consult
Our services range from reviewing and auditing your exisiting 1. REVIEW & ASSESS 4. UPSKILLING (optional)

Sitecore setup to ensure optimisation and best practice, to

creating automated testing and deployment routines, lift-and-
shift and migration into the Cloud, or simply receiving ongoing 12. OPTIMISE CONSULT
Consult & design for
5. DEFINE
best-practice, agility,
infrastructure, integration and Sitecore application support. robustness & growth.

Our Approach
rt CLOUD

suppo
SERVICES

6. EXECUTE

ver
11. BULLETPROOF SUPPORT DELIVER
Through our comprehensive Service Catalogue, extensive SUPPORT Proactive support, so you
can focus on delivering
Hands-on expertise to
ensure your project is

Sitecore experience and project governance, we have

customer excellence. delivered successfully.
7. VERIFY & DEPLOY

e li
developed an effective framework to design, deploy and
support to end-to-end Sitecore strategy.
d 8. VALIDATE

10. MONITORING 9. UPSKILLING & COACHING (optional)

The diagram to the right provides a high-level overview of the & MANAGEMENT
steps we take and the professional services to support you at
each step of your Sitecore journey.
Bulletproof - Sitecore Professional Services
Assessment & Consulting Service Packages

The following page details the assessment and consulting services that we offer. Bulletproof will conduct a comprehensive review of your
current Sitecore environment to check against best practice standards.

Setup and usage Assessment includes: Development process Assessment includes:

assessment assessment
duration: 2 days Back-end code quality duration: 0.5 days Automated Testing

Your dedicated Sitecore expert will Data Architecture This half day program will review Continuous Integration &
review core areas of your Sitecore Datasources your current development Delivery deployment
environment to check for best- Front-end code quality processes and methods. This Source control
practice standards, optimisation, Layout and templates package will provide you with next usage, processes and
robustness, re-usability, steps to improve your strategy strategy
Page Editor Support
consistency, structure and more. towards implementing Agile
Use of Indexes
Delivery best practices.

Infrastructure Assessment includes: Sitecore upgrade Assessment includes:

implementation assessment
assessment duration: ask us
Database server Investigation of existing site
duration: 0.5 days configuration and code
A comprehensive review of your
A review of your exisiting hosting Database backup / current Sitecore environment
maintenance plan
environment and infrastructure including any custom integration
will be conducted to check best- Security - access to servers points, extensions and code
practice standards and identify and database deployments will be tested
areas for improvement. Web Server configuration for upgrade compatibility and
resilience.

T: 1300 663 903 E: sales@bulletproof.net W: www.bulletproof.net.au

Bulletproof - Sitecore Professional Services
Architect, Plan, Implement and Migration Service Packages

The following page details the architect, planning, implementation and migration services that we offer. Our expert team of Sitecore and Cloud
consultants will work with your marketing, digital, technical, project and partners to design the right environment for your strategy.

Sitecore Engagement includes: Creation & management Deployment includes:

architecture design
duration: 5 days
Your dedicated Sitecore project
team: Senior Consultant, Technical
Architect and Functional Analyst,
will work with your digital and
technical team to design and
architect the best solution for your
business requirements.
3 day workshop
Technical scoping
Solution architecture
Sitecore module and
high-level solution design
Documented use cases and
system interactions
of a Sitecore deployment
duration: ask us
Our hands-on technical team will
install, implement and configure
your Sitecore environment to meet
your prescribe architecture design.
We will work with your internal
team to ensure seamless project
roll out.
Installation of Team
Development for Sitecore
Install & setup of Build servers
Create build scripts for codebase
Development and configuration
of templates and contents
Creation of rollback and
database snapshot

HA configuration

Set up of development
Sitecore migration Migration includes: processes for servers
assistance
duration: ask us (Dependent on current
environment. We will provide
We can help you migrate Sitecore
you with inclusions after an
from your current hosting provider
environment review)
to Bulletproof.

T: 1300 663 903 E: sales@bulletproof.net W: www.bulletproof.net.au

Bulletproof - Sitecore Professional Services
Support, Review and Continuous Improvement Service Packages

The following page details the support, review and continuous improvement services that we offer, over and above our Enterprise and
Enterprise Premier Managed Cloud Services. Lean on us for that extra technical support and advice.

Application Support Support includes: Developer Support Support options include:

duration: ask us
Contact our 24/7 proactive
support team for your Sitecore
application management and
support. Your one-stop shop for
all Sitecore technical assistance.
24/7 Application
Management
Managed escalations to
Sitecore application owner
duration: ask us
We can work in parallel with Sitecore core configuration and
set up advice
your Developer team to manage
patches, provide best-practice Sitecore patch management
configuration and set up advice SLA achknowlegement
- saving your team time, when
Target resolution within 4
Sitecore expert help is on-hand.
business days

Agency & Development Support options include:

Team Support
duration: ask us
Digital Agencies and Development
teams can use Bulletproof for
additional testing, hands-on
Sitecore development and training
- perfect for big projects.
Continuous integration &
Automation testing
Training & Upskill course
Hands-on pair programming:
Continuous integration, AWS
or Automation testing
Contact Us
We are dedicated to helping Sitecore clients get
the most out of their investment and deliver the
best customer experience possible. Contact us Certified Hosting Partner
today to discuss your requirements. Certified Solution Partner
Phone: 1300 663 903
Email: sales@bulletproof.net
Web: www.bulletproof.net.au PREMIER CONSULTING PARTNER

T: 1300 663 903 E: sales@bulletproof.net W: www.bulletproof.net.au