Case Application 1

Managing The Virus Hunters

Discussion Question

1. Keeping professionals excited about work that is routine and standardized and
chaotic is a major challenge for Vincent Weafer.How could he use technical,
human and conceptual skills to maintain an environment that encourages
innovation and professionalism among the virus hunter?

For Technical skills they provide security storage and system management solution.In
addition,its also has a specialization of work force.The work never stopped to
maintain an efficiency.For example when Zulhelmi Aidi’s team finished,Afiq Azis
took over,which handed to Afiq then to Nabil and back to Zulhelmi Aidi.

Secondly.,human skills.Its coaching and mentoring the worker.Not only that,its also
provide networking outside the organizations plus working in a team to combat the
problem.Futhermore,this skill also increased the work force and work was done
globally around the clock.

Lastly,conceptual skill using information to solve business problem and recognizing

the problems and finding solution.

2. What management roles would Vincent be playing as he

a) had weekly security briefing conference calls with coworkers around the
globe.
b) Assessed the feasibility of adding a new network security consulting
service, and
c) Kept employees focused on the company’s commitments to customers
 3. Go to Symantec’s Web Site,www.symantec.com and look up information about
the company.What can you tell about its emphasis on customer service and
innovation? In what ways does the yhe organization support its employees in
servicing customers and in being innovative?

Symantec is a global leader in providing security, storage and systems management

solutions to help our customers – from consumers and small businesses to the largest
global organizations – secure and manage their information against more risks at more
points, more completely and efficiently than any other company. Our company’s unique
focus is to eliminate risks to information, technology and processes independent of the
device, platform, interaction or location.
Culture of Responsibility
The very nature of our business—assuring the security, availability, and integrity of our
customers' information—inspires a global culture of responsibility. Our employees are
guided by our Code of Conduct, which ensures that a focus on integrity is embedded in
our daily interactions with our customers and each other, no matter where we are in the
world.

We are especially mindful of the labor and human rights principles of the United Nations
Global Compact in developing employee and supplier policies, programs, and initiatives.

4. What could other managers learn from Vincent Weafer and Symantec’s approach?