Professional Documents
Culture Documents
(In order to demonstrate that you selected the appropriate equipment at some later date, you should
consider recording the actual equipment used in the record of results.)
(A way of reducing the effect is to select equipments that are several orders of magnitude more accurate
than is needed.)
b. Service Measurement
Many service organizations develop metrics for monitoring service quality relative to the type of service
they provide (see table below for Service Quality Measures).
Service provided Measures
Laboratory Turn round time
Conformity with requirements
Calibration accuracy
Time to respond to complaints
Telephone Line availability
Call out response time
Time to reply to complaints
Distribution Time to respond to complaints
Supply delivery time
Received condition
Water Time to reply to complaints
Supply connection time
Water quality
Data analysis Report accuracy
Conformity with requirements
Time to respond to complaints
Education Class size
Percentage of pupils achieving pass
grades
d. Reference Materials
Comparative references devices that are used to verify that an item has the same properties as the
reference.
Certificates should be produced and retained for such reference material so that their validity is known to
those who will use them.
A specification for each reference material should be prepared so that its properties can be verified.