James Hayward

rmhayward32@gmail.com 385.499.1291

EDUCATION
Bachelor of Science, Information Systems, Salt Lake Community College, Salt Lake City, UT May 2017 Present

EXPERIENCE
iQue Repair Midvale, UT
Sales and Operations Manager November 2016- August 2017
Managed top grossing store in state and increased revenue to $56,000 MRR
Launched brand new store; brought revenue from $0 to $20,000 MRR in 2 months
Introduced and spearheaded B2B sales strategy to company: by utilizing guerilla marketing techniques, developing
business referral program, and establishing visibility to businesses and consumers
Oversaw all day-to-day operations and acted as HR liaison through weekly meetings with employees to discuss sales
strategy, individual goals and performance reviews
Created revenue and sales performance reports that were presented to upper management in order to develop efficient
sales and operational strategies
Managed store inventory by forecasting sales and executing weekly audits in order to ensure proper on-hand stock

Elko Motor Co. Elko, NV

Sales Executive October 2015 October 2016
Averaged $150K-$300K in monthly revenue for company
Consistently exceeded monthly sales goals and averaged 180% of set sales quota
Proactively sourced and maintained relationship with clients; developed a referral program through building strong
rapport with clients

Fluent Home Edmonton, AB

Technician Manager April 2013 - September 2015
Recruited, trained and managed a team of technicians that netted high satisfaction ratings and zero complains
throughout time with team
Managed quality control, ensured all systems were installed efficiently and correctly, and maintained excellent
customer satisfaction
Developed and trained technicians on strategic sales techniques to increase consumer product upgrades and generated
revenue in a non-revenue generating role
Led cross-functional communication with sales manager and sales team in order to develop territorial strategies to
increase sales and operational efficiency

Fluent Home Edmonton, AB

Assistant Sales Manager April 2012 April 2013
Developed and successfully executed strategic sales operations in target markets by analyzing new territories, market
conditions and creating territorial plans for office
Hired and trained sales executives on sales strategies, customer service and selling techniques
Sold 160 systems equating to $150,000 in annual revenue on 5 year contracts

Additional Information
THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS Vancouver, CA
Representative January 2010 March 2012
Led approximately 150 representatives, conducted training meetings, followed up on goals, and sent weekly reports
to the area president
Planned, organized, and led 20+ workshops on goal setting, networking, relationship building, and leadership

Skills: Microsoft Office, Dealer Socket CRM

Interest: Avid thrift store shopper, Watching Survivor and Shark Tank, Winning State Track Championship