38 PMP Exam Practice Test and Study Guide

15. Quality function deployment is one approach for collecting requirements.

Assume that you have studied the work of numerous quality experts, such
as Deming, Juran, and Crosby, and your organization has a policy that states
the importance of quality as the key constraint of all project constraints. You
and your team have decided to use quality function deployment on your
new project to manufacture turbines that use alternative fuels. The first step
you should use is to
a. Determine the voice of the customer
b. Build the house of quality
c. Address the functional requirements and how best to meet them
d. Hold a focus group of prequalified stakeholders

16. On the WBS, the first level of decomposition may be displayed by using all
the following EXCEPT
a. Phases of the project life cycle
b. Subcomponents
c. Major deliverables
d. Project organizational units

17. Change is inevitable on projects. Uncontrolled changes are often referred

toas
a. Rework
b. Scope creep
c. Configuration items
d. Emergency changes

18. Each WBS component should be assigned a unique identifier from a code of
accounts to
a. Link the WBS to the bill of materials
b. Enable the WBS to follow a similar numbering system to that of the orga-
nizations units as part of the organizational breakdown structure
c. Sum costs, schedule, and resource information
d. Link the WBS to the project management plan

19. In scope control it is important to determine the cause of any unacceptable

variance relative to the scope baseline. This can be done through
a. Root-cause analysis
b. Control charts
c. Inspections
d. Project performance measurements