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Amphion Model 12

Users Guide
Version 1.0.7

Ei3 Corporation
136 Summit Avenue
Montvale, NJ 07645
USA

Telephone +1-201-802-9080
www.ei3.com
Amphion Model 12
Users Guide

Table of Contents
Table of Contents..................................................................... 2
Important Information ............................................................. 3
Specifications .......................................................................... 4
Amphion Model 12-H (Shop Floor) ................................... 4
Amphion Model 12-N (Machine LAN) .............................. 4
Physical ............................................................................... 6
Fuse Protection ................................................................... 6
Electrical ............................................................................. 7
Optional Wall Plug Power Supply ...................................... 7
Networking ......................................................................... 7
Machine LAN ................................................................ 7
Internet ........................................................................... 8
Service............................................................................ 8
RS-232 Port .................................................................... 8
Installation .......................................................................... 9
Terminations ....................................................................... 9
Installing the Amphion ..................................................... 12
Operating the Amphion ......................................................... 13
Circuit ID # ....................................................................... 13
Configuration .................................................................... 14
Configuration using the Local tool: ............................. 16
Initial Start-up and Operation ........................................... 22
Compatible Applications .................................................. 24
Troubleshooting ..................................................................... 25
Yellow LED: Power ..................................................... 25
Green LED: System ..................................................... 25
Blue LED: Tunnel ........................................................ 25
Ethernet Link Lights: ................................................... 26
Troubleshooting Steps.................................................. 27
IP Config Test .............................................................. 30
If Amphion must be replaced ............................................ 31
Accessories ....................................................................... 31
Power Supply .................................................................... 31
Warranty and Repair .............................................................. 32

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Important Information
Safety: These instructions must be followed:

THE USE OF THIS DEVICE IS SUBJECT TO THE


TERMS AND CONDITIONS OF PURCHASE.

IT IS THE RESPONSIBILITY OF THE USER TO


ENSURE THAT ALL LOCAL SAFETY CODES
ARE OBSERVED DURING THE USE OF THE
! AMPHION MODEL 12. IN PARTICULAR BUT
NOT LIMITED TO, THE USER MUST OBSERVE
ALL CODES PERTAINING TO PERSONNEL
SAFETY WITH RESPECT TO REMOTE
MONITORING AND ADJUSTEMENT OF
EQUIPMENT.

Liability: The user assumes all liability when using the


Amphion device.

EI3 CORPORATION ASSUMES NO


RESPONSIBILITY OR LIABILITY RESULTING
FROM THE USE OF THE AMPHION MODEL 12
DEVICE. EI3 CORPORATION IS NOT LIABLE
FOR DAMAGES CONSEQUENTIAL OR
OTHERWISE THAT MIGHT OCCUR FROM THE
USE OR MIS-USE OF THE AMPHION MODEL 12
DEVICE.

This device should only be used with Ei3 Corporation


approved applications and incorporates technology protected
by US Patent # 7,054,919.

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Specifications
Amphion Model 12-H (Shop Floor)
This Amphion is called the H to describe its High speed
or broadband Internet access capability. It is also known as the
RSSD, or Remote Service Security Device. This device can
perform the function of remote service to one machine, or it
can be converted remotely by Ei3s NOC technicians to
become the master RSSD Amphion.
The basic premise of this architecture is to create only one
service tunnel between the end-customer plant site and the
remote service platform. The Shop Floor Amphion device
creates a tunnel that connects service technicians to multiple
machines on the shop floor. This single tunnel is used to pass
all the data traffic necessary to perform the remote service
features for all the machines within the shop floor.
This model is identified by its handset and line jacks, the
larger enclosure, as well as a green trim.

Amphion Model 12-N (Machine LAN)


The MRFD Amphion is called the Model 12-N to describe its
Network Address Translation or NATting ability. It is also
known as the MRFD, or Machine Router Firewall Device.
This device will be packaged in a smaller DIN rail mounted
enclosure and will have the same terminals as the Shop Floor
model except that the modem connections will not the
included.
Because many of the machines will have similar or even
identical IP addressing schemes, it is necessary to translate the
addresses of these machines into a single network. This
network translation function is performed by the Machine
LAN Amphion. During the set-up process for a customer
shop floor the Machine LAN Amphions are used together with
the Shop Floor Amphion to create a single organized network.
This model has a red trim, has no Handset and Line jacks, and
is contained in a smaller enclosure.

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Figure 1: Amphion devices arranged in a typical plant
configuration

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Physical
The Amphion has the following physical specifications for the
model 12-H and model 12-N:

Model 12-H Model 12-N


Outside Dimensions 210 x 74 x 165 mm 165 x 51 x 165 mm
8 x 3 x 6 Inch 6 x 2 x 6 Inch
Mounting Standard DIN Rail -or- Standard DIN Rail -or-
Stand alone shelf Stand alone shelf
Weight 1.4 kg/3 lbs 1.2 kg/2.5 lbs
Max Temperature 50 C or 122 F 50 C or 122 F
Min Temperature 0 C or 32 F 0 C or 32 F
Protection IP 10 NEMA 1 IP 10 NEMA 1

Fuse Protection
The Amphion has a user replaceable fuse. It has the

Size: 5mm x 20mm


Type: GDB, Glass tube, Fast Acting
Current: 500 mA (0.5 Amp)
Voltage: 250 Volt

CAUTION: For continued protection against


risk of fire, replace only with same type and
! rating of fuse.

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Electrical
The Amphion model 12 is designed to be connected to a
regulated 24VDC power source. The power should be
connected to the power terminals according to the terminal
drawing supplied in the Installation Section of this manual.
The Amphion is designed to be deployed within a Limited
Energy Circuit. The 24 VDC power supply should be limited
to protect the Amphion device and wiring.

Power supply requirements:


Main Power: 24VDC, 10 W
Circuit Protection: 500 mA Glass Fuse

Optional Wall Plug Power Supply


An optional 24 VDC wall-mounted transformer is available
for the Amphion. This device is provided with a variety of
international plug configurations. See the accessories section
for the proper part number used for ordering a plug-in
transformer.

Networking
The Amphion is designed to accommodate a wide variety of
networking requirements. There are three networking ports on
the Amphion. Each port provides a dedicated function and
they are labeled as Machine LAN, Internet and Service.

Machine LAN
Physical Type: 10/100 MBit Ethernet
connected via RJ-45.
LAN Requirements: Private IP networks only
are supported.
Network Address Translation: 1 to 1 NAT allowed.
Number of Addresses: The Machine LAN port
can support up to an entire
class-C range of IP
Addresses (254 addresses)

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Internet
Physical Type: 10/100 MBit Ethernet
connected via RJ-45

LAN Requirements: Access to Internet must be


provided to this port.

Bandwidth: At least 56 kbps of


bandwidth must be
available to this port for
remote service. Normally
4k is used for remote
monitoring

Latency: No more than 125ms of


latency should be
measured to www.ei3.com

Service
This service port is provided for access to defined network
resources in a secure manner. Contact Ei3 Corporation if you
desire to implement this feature.

Physical Type: 10/100 MBit Ethernet


connected via RJ-45

LAN Requirement: DHCP connection for


service technician
convenience to specified
secure services.

RS-232 Port
This port is provided for Ei3 corporation to service the device.
Do not attempt to connect any user equipment to this port.

Physical Type: 9 pin D-shell

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Installation
The Amphion should be located inside an electrical control
panel. The degree of protection and temperature
specifications should be observed for correct operation.

Terminations
Name Wire Type Connector To Function
Line 4 conductor RJ-11 Standard Provide
CAT 3 Analog remote
telephone wire telephone service access
service to the
Amphion
Device
Service CAT-5 RJ-45 Hub or To provide
Network cable Crossover notebook service
PC technicians
with secure
resources
Machine CAT-5 RJ-45 Hub on The devices
LAN network cable machine on this
network network will
be securely
accessible
Internet CAT-5 RJ-45 Hub on Connection to
network cable network the internet
which has for service &
Internet monitoring
Access
24 Power 0.03 to 1.5 Stripped end 24VDC Power for
supply mm2 power device
AWG 16-22 supply
E 0.03 to 1.5 Stripped end Panel Wire shields
mm2 ground or
AWG 16-22 earth

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Amphion
Optional:
Telephone
connection

Tunnel

Line
Optional:

Service
Local service

System

Handset
connection to
technician PC X

Machine LAN
Power

REQUIRED:
Connect to
Machine LAN
Internet

REQUIRED
Connect to site
LAN / Internet access
Remote Service Security Device
24 VDC

Optional:
RS-232 port
9 pin D-shell

Serial
+V

24 VDC +V
power supply 0
0
E
500mA

Fuse

ei3 Corporation
www. ei3.com

Note: Pictured above is the model 12-H faceplate.

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MRFD
Machine Router Firewall Device
Optional:
Local service
connection to

Tunnel

Service
technician PC

REQUIRED:

System
Connect to

Machine LAN
Machine LAN

Power
REQUIRED
Connect to site

Internet
LAN / Internet access

Optional:
RS-232 port

HIGHWAY VIEW
24 VDC

9 pin D-shell

Serial
+V

24 VDC +V
power supply 0
0
E
500mA

Fuse

Note: Pictured above is the model 12-N faceplate.

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Installing the Amphion
The Amphion device must be located inside an electronic
enclosure and mounted on a metallic DIN rail that is bonded to
earth. A limited energy circuit of 24 VDC power should be
connected to the +V and O terminals using individual wires as
per the specifications in the Terminations table above. If the
communications cables have shields, they can be terminated
on the E terminal.

All applicable codes regarding the wire gauges and color


codes must be observed.

Along with your Amphion Model 12, you will receive a


network diagram indicating the location on the network where
the Amphion should be placed. There are two ways to connect
the Amphion to your network correctly:

1. Using a CAT5e Crossover Network Cable.

In order to connect the service technicians computer to the


Amphion to make repairs, we recommend using the provided
Crossover Ethernet cable. Make sure the crossover cable is
connected directly from the Ethernet port on the technicians
computer to the Service port on the Amphion.

2. Using an Ethernet Hub set to Normal mode.

An alternative approach to providing service would be to


connect both the computers Ethernet port and the Amphions
service port to an Ethernet hub (set to Normal mode). For best
results, make sure that the hub has no other devices attached to
it.

This will ensure the Amphion can properly communicate with


the devices on your network.

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Operating the Amphion
The Amphion Model 12 is an integral part of the Ei3 secure
network. In order for the Amphion device to work properly, it
must be configured with information about the local internet
access and machine LAN. The configuration process
identifies the following facts about the network environment:
The Identification of the Amphion device within the
Ei3 secure network,
The method of connection to the Internet, and,
The Addresses of the equipment that is protected by
the Amphion device.

Circuit ID #
The Amphion Model 12-H (Shop Floor) is shipped pre-
configured with an Ei3 Circuit ID#. This number is used to
identify your Amphion device and its connected equipment.
The circuit ID number is located on the label which is
mounted as shown in the illustration below:

This circuit ID# can be used for configuring the Amphion


device online or with the optional local configuration tool. The
Amphion Model 12-N (Machine LAN) has a Serial Number
instead of a Circuit ID.

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Configuration
To configure the Amphion device you will need to know the
following facts:

First, determine your Amphion Circuit ID# it will be


in the format xxxx-yy. This ID is located on the
serial number label attached to the side of the device.

Ei3 Circuit ID : -
Next, research information about the Internet access
that is provided. Does the Internet Access device
have DHCP available?
Internet device has a DHCP Service Yes, No

If there is no DHCP service, then what is the IP


address that the Internet access device has for the
Amphion Device? Enter the IP Address for the
Amphion:

IP Address ___ - ___ -___- ___


Subnet Mask ___ - ___ -___- ___
Default Gateway ___ - ___ -___- ___

IP Address information about the Machine LAN

These addresses for these devices must conform to the


following rules:
a. They must all be on the same network
b. They must be in the following IP range:
192.168.0.1 192.168.255.254 or
172.16.0.1 172.31.255.254
On the table provided below, enter the IP addresses of the
devices that will be connected to the Machine LAN. Use
additional pages if there are more devices on your machine
LAN

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Once this information has been filled out it is possible to
configure the Amphion device.

IP Address Device Name on


Machine LAN
___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

___ - ___ -___- ___

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Configuration using the Local tool:
The Networking information you provided above can be input
into the Amphion using a PC connected to the Amphion and a
web browser.

Connect your PC directly to the Amphion device using a


CAT-5 crossover Ethernet cable. Note that at this time, the
machine LAN devices do not need to be connected to the
Amphion.

Once your PC is connected, navigate your web browser to the


address provided on the information card with the Amphion
package. (This can be done by typing directly into the browser
bar.)

Login into the Amphion using the credentials provided on the


information card in the Amphion package. If you do not have
the information card in the Amphion package, you can contact
Ei3 support at +1-201-802-9080. You will need to know your
Amphion's circuit ID or serial number to receive the requested
information.

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Login Page

The Login page should display automatically. The user name


and password for the device are provided on the information
card included with the Amphion package shipped to you. If
you do not have the password, please contact Ei3 support.
After providing the login information, click on the login
button.

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Internet Access page

After login, the first page displayed is the Internet Access


screen.

This page is only visible when configuring a Shop


! Floor Amphion (Model H).

This page allows the user to configure information about how


the Amphion device can access the Internet. The preferred
method is to connect the Amphion device to a network that
has a DHCP server that provides an address to the Amphion
device.

If your Internet access point has a DHCP server available


to provide an Internet address, then check the DHCP box, and
you are done. Otherwise, you will need to fill in the Internet
access information below, including:

The IP address that is available for the Amphion to


use as the Internet access point.

The subnet mask for the network the Amphion uses


for Internet access.

The Default Gateway must also be provided.

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Configure Machine LAN page

This page is only visible when configuring a


! Machine LAN Amphion (Model N).

On this page all of the settings of the MRFD can be


configured. First the project number, or Ei3 circuit number
should be added, as well as if this is the first, second, or third,
etc, MRFD to use this circuit ID.

If you need to use a network address other than 192.168.100.0


for the LAN between the Shop Floor Amphion (Model H) and
Machine LAN Amphion (Model N), you can do so by
changing the default addresses of the network, subnet mask
and default gateway supplied on this page.

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If you are using a Highway Server, the IP address of that can
be configured by entering the address. If the Highway Server
is not on the Shop Floor LAN, you will be required to enter a
router IP address that the Highway Server is reachable by.

Finally, in the table provided you must write your machine


LAN IP addresses for all of the machine control devices that
will be accessible. All the devices that will receive remote
service through this Amphion device must be on the network
specified here or they will not be remotely accessible.

If the machine control devices are using IP addresses in the


192.168.0.1 192.168.255.254 IP range, be sure to select
192.168.0.0/16, before entering their IP addresses.

Your Amphion device was purchased to support the network


size that is allowed by this page. The standard configuration
is for at most, a 29-node network. The user cannot increase
this number. If you desire a different subnet mask
configuration, please contact Ei3 technical support.

The Amphion device must be given its own address on the


Machine LAN. IMPORTANT: All devices that will receive
remote service must have this address listed as their Default
Gateway.

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Firewall Ports Page

On this page, the MRFDs firewall can be configured. An


entry needs to be added here for each service that is used over
the Amphions connection. Note that the Amphion come pre-
configured with all of the most commonly used services,
therefore it is usually not required to make any changes here.

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Reboot and Test page

Once all the Amphion device parameters have been


configured, the device must be rebooted to load the
networking information. The reboot can be accomplished by
clicking on the Reboot button. The process takes about four
minutes and during this time the browser will not be able to
communicate with the Amphion device. After the reboot is
completed, the green system light will begin its flashing cycle
and you can log in.

Also, the blue Tunnel LED will flash slowly when there is a
valid connection to the RSSD.

Your Amphion is now configured and ready for operation.

Initial Start-up and Operation


Once the Amphion has been properly configured, it can be
connected to the LAN that has access to the Internet. After the
Internet connection has been made, the Amphion power can
be connected. By connecting power the following sequence
should occur:

The Yellow LED Power should illuminate,


After approximately 1 second, the Green LED
System will come on steady while the device is
booting. After the system is fully operational this
LED will flash on and off at one second intervals.

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After approximately 4 minutes, the Blue Tunnel
LED and Green System LED should start flashing,
meaning that the tunnel has been created through the
Internet.
When the service tunnel is being used, the blue LED
will indicate this by staying lit with no flashing.

Now the Amphion is ready for operation. The Argo service


network should function properly. This can be tested by
creating an Argo key and using the key to access the
equipment on the machine LAN. When the equipment is
being accessed, the Blue Tunnel LED will flash rapidly at
approximately 0.1 Hz.

By using the Argo key and activating the network, it should be


possible to ping every device that you have assigned on the
machine LAN.

If a problem occurs during the initial start-up and operations,


see the troubleshooting pages provided later in this users
guide.

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Compatible Applications
The following Ei3 Applications have been tested and are
compatible with the Amphion Model 12.

Argo Service Enables secure access to IP


Platform devices connected to the
Amphion.
Remote Monitoring Monitoring of Parameters
including Energy Consumption,
Process, Production, Quality and
others
Downtime Tracking Tracking of equipment downtime
Lifecycle Tracking Tracking of equipment parts,
consumables and maintenance
activities
Recipe Management Mange and report on production
recipes
Quality Management Manage quality tests and relate to
process parameters

More information about these applications is available at


www.ei3.com/products

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Troubleshooting
The Amphion has three large LEDs to indicate the status of its
most important functions. These LEDs can provide valuable
information during the troubleshooting process.

Yellow LED: Power


The Power LED indicates that a proper level of DC power is
connected to the Amphion device.

LED STATUS INDICATES


Solid OFF Problem with Amphion
Fuse failure

Solid ON Amphion Power supply and fuse both


working correctly

Green LED: System


The Green LED indicates the status of the Amphion CPU. It
blinks with several different flashing patterns to indicate
different operations.

LED STATUS INDICATES


Solid OFF Problem with Amphion

Solid ON Amphion booting, not ready for


operation
Blink Amphion is ready to function correctly
(ON/OFF 1 s)

Blue LED: Tunnel


The Amphions Blue LED indicates the status of the secure
tunnel created through the Internet to the Ei3 security host. It
blinks with different patterns to indicate the secure tunnel
activity.

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LED STATUS INDICATES
Solid OFF Tunnel has not been created, Ei3 security
server host not found
Blink 1 Hz Amphion has created a tunnel to host
(ON/OFF 1s) server
Solid ON Amphion has detected data traffic to/from
host server

Ethernet Link Lights:


Next to each of the three Ethernet port are link lights. They
indicate the following status information.

Left (top) LED indicates the link status. This LED will be
yellow if the network is detected to be 10 Base T and green if
the network is 100 Base T. If there is a problem with the
Ethernet cable, this LED will be OFF.

Right (bottom) LED indicates the link activity. This LED will
flash green whenever network activity is detected, even if the
network activity is not destined for the Amphion device.

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Troubleshooting Steps

The following steps can be used to help guide troubleshooting


activity:

Status Indication: Probable cause:


Yellow LED not on No power on the 24VDC terminals.
Check to see if there is 24VDC power
on the terminals

Fuse may be open circuited.


Check the Amphion Fuse.

Amphion is defective.
Replace the Amphion using the RMA
procedure documented below.

Status Indication: Probable cause:


Green LED not flashing
Amphion has not finished booting up.
Green LED is not lit.
Amphion CPU has stopped running.
Reboot device by cycling power.
Amphion is defective
Replace the Amphion using the RMA
procedure documented below.

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Status Indication: Probable cause:
Blue LED not lit.
Wiring to Internet through the LAN is
not correct.
Check wiring to LAN.
Blue LED not lit. The Internet IP configuration is
incorrect.
Carefully check the entries for the
Internet IP configuration.
Reboot the device and perform the
Ping test

Blue LED not lit. The LAN does not permit internet
access.
Perform the Ipconfig test described in
this section.

Status Indication: Probable cause:


Link Light not on. (Any of Wiring to the Hub/Switch not correct.
the three Ethernet ports)
Check that a crossover cable is not
what is required. (For example when
wiring directly to a device such as a
PC)

Improper configuration of the Internet


address settings on the Amphion
Correct the settings, or use the IP
Config test described below and
contact Ei3 support.

Status Indication: Probable cause:

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Network Activity LED not
There is no Ethernet network activity.
flashing
Check cables and check devices to see
if traffic should be occurring.
Wiring problem

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IP Config Test
During the Set-up of the Amphion, it is useful to perform this
test, called the IP Config test. To perform this test, follow
these steps:
1) Find a notebook PC that has Internet browser
capability. Make sure that the PC is not
configured for wireless Internet access.
2) Disconnect the cable that was plugged into the
Amphion Internet port and connect it to the
notebook PCs Ethernet port. Note that there
should be a Link Light on the PC.
3) Verify that the PC can use this connection to
browse to the Internet, for example type to
browser to www.ei3.com or other public web
address.
4) Once the PC can browse the internet, open up a
DOS window by going to Start>Run>CMD
5) In the DOS window type CD\ , the computer
should display C:\
6) Type ipconfig all The computer will display
information about the network connection.
7) Type cntl+Print Screen to capture the results.
8) Email the results as an attached picture file (jpg
or bitmap) to Ei3 support.

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If Amphion must be replaced
If all the troubleshooting steps have been followed and the
Amphion device still does not function, then the device may
need to be sent back to Ei3 Corporation.

When shipping the device to Ei3 Corporation a return


materials authorization form should be enclosed. A copy of
the form is attached at the end of this user guide. Forms are
also available by contacting Ei3 Corporation. It is important
not to ship the device without first completing the return
materials authorization, or it may cause delays in providing a
replacement. The authorization process is described in the
Warranty and Repair section of this user guide.

Accessories
There are several accessories available to increase the
functionality of the Amphion device. These accessories can
be purchased by contacting Ei3 Corporations sales team.

Power Supply
A DIN rail mounted power supply can be provided. Order Ei3
part # IAA-PSU-X

For customers that desire to place the Amphion in the IT


environment and do not have access to a 24VDC power
supply, a standard wall mounted power supply can be used
The optional 24 VDC international power supply includes
most common plugs used in major countries.

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Warranty and Repair
If the Amphion device is being used as a part of an active Ei3
Service program, replacement and repair is covered under an
extended warranty. The warranty allows for the device to be
returned for a replacement device for no replacement charge.
Prior to replacing the device, the user should follow the Return
Materials Authorization process outlined below.

Return Material Authorization Form


If you think that the Amphion Model 12 is defective or needs
repair please follow these steps:

1) Contact Ei3 Support at +1-201-802-9080. Be


prepared to provide information about the Amphion
model 12 including:
Circuit ID # or Serial #
Problem
A copy of the IP Config test results
(C:\ipconfig all)

2) You should receive a RMA (Return Material


Authorization) number from Ei3 support. This
number is used to expedite and track the replacement
Amphion device.

3) Fill out the information on the next page and send it


along with the Amphion device to Ei3 Corporation.

4) The device should be packaged in a shock-absorbing


container for shipment. Suitable materials include,
bubble-wrap, packing noodles, and air bags.

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RETURN MATERIAL
AUTHORIZATION FORM
Send To:

Ei3 Corporation
RMA Department
136 Summit Avenue
Montvale, NJ 07645
USA

AMPHION MODEL 12 RETURN

RMA Number:
Circuit ID #
Serial #

The Replacement Unit will be sent to this address:

Attention:
Company Name:
Street Address:
City:
State:
Postal Code:
Country:

Write special shipping Instructions:

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Amphion Model 12
For more information about the Amphion 12 and other remote
monitoring products please contact us at Ei3 Corporation.

Ei3 Corporation
136 Summit Avenue
Montvale, NJ 07645
USA

+1-201-802-9080
www.ei3.com

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