www.wunan.com.

tw
(02)2705-5066
www.wunan.com.tw
(02)2705-5066
www.wunan.com.tw
(02)2705-5066


1999

(Production & Operation Management)

(Information TechnologyIT)

19

www.wunan.com.tw
(02)2705-5066


(ERP)

(SCM)

(CRM)(Data Mining)
(TOC)

()
201681

www.wunan.com.tw
(02)2705-5066


1
Unit 1-1 004
Unit 1-2 006
Unit 1-3 008
Unit 1-4 (I) 010
Unit 1-5 (II) 012
Unit 1-6 (III) 014
Unit 1-7 016
Unit 1-8 018

2
Unit 2-1 022
Unit 2-2 024
Unit 2-3 026
Unit 2-4 (I) 028
Unit 2-5 (II) 030
Unit 2-6 032
Unit 2-7 (I) 034
Unit 2-8 (II)
036

www.wunan.com.tw
I
(02)2705-5066


3
Unit 3-1 040
Unit 3-2 042
Unit 3-3 (I) 044
Unit 3-4 (II) 046
Unit 3-5 (III)
048
Unit 3-6 (IV)
050
Unit 3-7 (V) 052
Unit 3-8 (VI) 054
Unit 3-9 056
Unit 3-10 058

4
Unit 4-1 062
Unit 4-2 064
Unit 4-3 066
Unit 4-4 068
Unit 4-5 070
Unit 4-6 (I)
072
Unit 4-7 (II)
074
Unit 4-8 (III) 076
Unit 4-9 (IV) 078
Unit 4-10 (V) 081

www.wunan.com.tw
II
(02)2705-5066
 Unit 4-11 082
Unit 4-12 084
Unit 4-13 086

5
Unit 5-1 (I) 090
Unit 5-2 (II) 092
Unit 5-3 (I) 094
Unit 5-4 (II)U 096
Unit 5-5 (III) 098
Unit 5-6 (IV) 100
Unit 5-7 102
Unit 5-8 (Littles Law) 104

6
Unit 6-1 108
Unit 6-2 () 110
Unit 6-3 (I) 112
Unit 6-4 (II) 114
Unit 6-5 (III)
116
Unit 6-6 (IV) 118
Unit 6-7 (I)
120
Unit 6-8 (II) 122
Unit 6-9 124

www.wunan.com.tw
III
(02)2705-5066


7
Unit 7-1 128
Unit 7-2 (I) 130
Unit 7-3 (II) 132
Unit 7-4 (III) 134
Unit 7-5 (IV) 136
Unit 7-6 138

8
Unit 8-1 144
Unit 8-2 (I) 146
Unit 8-3 (II) 148
Unit 8-4 (III)
150
Unit 8-5 152
Unit 8-6 (I) 154
Unit 8-7 (II) 158

9
Unit 9-1 162
Unit 9-2 164
Unit 9-3 166
Unit 9-4 168
Unit 9-5 MPS 170

www.wunan.com.tw
IV
(02)2705-5066
 10
Unit 10-1 176
Unit 10-2 MRP 178
Unit 10-3 MRP 180
Unit 10-4 MRP 183

11
Unit 11-1 188
Unit 11-2 190
Unit 11-3 192
Unit 11-4 (I) 194
Unit 11-5 (II) 196
Unit 11-6 200

12
Unit 12-1 204
Unit 12-2 PERT 206
Unit 12-3 CPM 208
Unit 12-4 210
Unit 12-5 214

13
Unit 13-1 218
Unit 13-2 (I)ABC 220
Unit 13-3 (II)(EOQ) 222
Unit 13-4 (III)
224

www.wunan.com.tw
V
(02)2705-5066


Unit 13-5 (IV)(EPQ) 226

Unit 13-6 (V) 228
Unit 13-7 (VI) 230
Unit 13-8 234
Unit 13-9 237

14
Unit 14-1 ERP(I)MRP 242
Unit 14-2 ERP(II)MRPMRP II 244
Unit 14-3 ERP(III)ERP 246
Unit 14-4 248
Unit 14-5 ERP 250

15
Unit 15-1 JIT 254
Unit 15-2 JIT 256
Unit 15-3 258

16
Unit 16-1 262
Unit 16-2 SCM(I) 264
Unit 16-3 SCM(II) 266

17
Unit 17-1 270

www.wunan.com.tw
VI
(02)2705-5066
Unit 17-2 274
Unit 17-3 PDCA 276
Unit 17-4 DMAIC 280

18 
Unit 18-1 ERP 284
Unit 18-2 CRM 287

19
Unit 19-1 290

www.wunan.com.tw
VII
(02)2705-5066
www.wunan.com.tw
(02)2705-5066


www.wunan.com.tw
(02)2705-5066
www.wunan.com.tw
(02)2705-5066
 1



Unit 1-1

Unit 1-2

Unit 1-3

Unit 1-4(I)

Unit 1-5(II)

Unit 1-6(III)

Unit 1-7

Unit 1-8

www.wunan.com.tw
(02)2705-5066
 1

1-1
Unit

1. SCP(Strategic Capacity Planning)SCP
(design capacity)(actual capacity)
(actual output)
2. APP(Aggregate Production Planning)APP

3. SS(Shipping Schedule)

4. FAS(Finally Assembly Schedule)

5. IRF(Inventory Record File)

6. BOM(Bill of Material)BOM


7. MPS(Master Production Schedule)MPS
004
(What?)(When?)(How
many?)
8. MRP(Material Requirement Planning)
(MPS)(BOM)

(What?)(When?)(How many?)
9. RFS(Routing Sheet File)
10. WCF(Work Center File)

11. CRP(Capacity Requirement Planning)CRP

12. (Order Schedule)

13. (Machine Schedule)

www.wunan.com.tw
(02)2705-5066


(3~5)
SCP SS

(1~3)
APP FAS

What?
When?
IRF BOM MPS
How many?

What?
When?
MRP
How many?

Purchasing Manufacturing
Order( P.O. M.O. Order
) ()

005
(1~3
RFS WCF CRP
)

www.wunan.com.tw
(02)2705-5066
 1

1-2
Unit

(Production)(input)(process)(output)
(Utility)(Added
Value) IPO(Input-Process-Output)

1. (Input)
(material)(men)(money)
(method)(machine)(Manufacturing)
(Market)

2. (Process)

(1)
(2)
(3)
(4)

(5)
006
(6)

3. (Output)

(GNP)
(Production/
Operation ManagementPOM)Production
OperationOperationProduction
(OM)
IPO7M1I7M(Material)
(Men)(Money)(Method)(Machine)(Manufacturing)
(Market)1I(Information)
(feedback)


www.wunan.com.tw
(02)2705-5066


(Manufactu r i n g)

007

(Material) (Production)
(Men) (Operation)
(Money)
(Method)
(Machine)

(Information) (Market)

www.wunan.com.tw
(02)2705-5066
 1

1-3
Unit

(Production ManagementPM)

Vollmann

1.

(1) (capacity planning)




(2) (location planning)(Where)
()(
)()
(3) (facility planning)(plant layout & material
008
handling)
(4) (working system design)
()(human factor)
2. (forecasting)
(producing planning)
(production control)

(1) (forecasting)


(2) (product design)(What)

(3) (process design)
(How)

www.wunan.com.tw
(02)2705-5066
 (4) (aggregate planning)
(1~1)(Aggregate Production
PlanningAPP)

(5) (scheduling)
(When)
(6) (dispatching)

(Who)
(7) (follow up)

009

3S
(1) (Specialization)



(2) (Standardization)



(3) (Simplification)


3S

www.wunan.com.tw
(02)2705-5066
 1

1-4
Unit
()

(process positioning strategy)

(continuous)
(intermittent)(project)

1. (continuous manufacturing)


()
()(
)()(
)

2. (intermittent manufacturing)

010

3. (project manufacturing)

4.0
1.0
2.03.0
4.0


www.wunan.com.tw
(02)2705-5066


1.

2.

3.

4.

5.

6.

7.()

8.

9.

10.

11.

12.

13.

14. 011

15.

16.

17.()

18.

19.

20.

21.

22.

101
23.

www.wunan.com.tw
(02)2705-5066
 1

1-5
Unit
()

(product positioning strategy)

(manufacturing
lead time)


(make to order)(assemble to order)
(engineering to order)(make to stock)

1. (Make to OrderMTO)

2. (Assemble to OrderATO)

3. (Engineering to OrderETO)
012

4. (Make to StockMTS)

(Mass Customization)


(1)(2)(3)

www.wunan.com.tw
(02)2705-5066


ETO MTO ATO MTS

PC


PC
OEM
013

(1) OEM(Original Extended Manufacturing)

(2) OEB(Original Extended Brand)
(TOYOTA vs. LEXUS)
(3) ODM(Original Design Manufactures)




(4) OBM(Own Branding & Manufacturing)

www.wunan.com.tw
(02)2705-5066
 1

1-6
Unit
()

(quantity positioning strategy)

(mass production)(batch production)(jobbing
production)

1. (mass production)



(1) (non-flow shop)


(2) (flow shop)




014

2. (batch production)


PC

3. (jobbing production)
(job shop)




www.wunan.com.tw
(02)2705-5066

015

www.wunan.com.tw
( )

( )
(

(02)2705-5066
)
( )

( )
( )

( )
 1

1-7
Unit

1.

2.

3.

4.
016
(front office)(back room)

5.

6.





www.wunan.com.tw
(02)2705-5066


1.
2.
3.
4.
5. 017
6.
7.
8.&
9.
10.&
11.
12.
13.
14./
15.
16.
17.

www.wunan.com.tw
(02)2705-5066
 1

1-8
Unit

Clayton Christensen

1. 1920-1960



T
(Frederick Taylor)

2. 1970




(Just In TimeJIT)
3. 1980

018

SONY
(William Deming)(Total Quality
ManagementTQM)
4. 1990



IntelDell
(Michael Porter)
5. 2000


AppleiPod

www.wunan.com.tw
(02)2705-5066


1920-1960 1970 1980 1990 2000

(1) (Michael Porter)

(2) (Clayton Christensen)

019
(3)

www.wunan.com.tw
(02)2705-5066
www.wunan.com.tw
(02)2705-5066
 2


Unit 2-1

Unit 2-2

Unit 2-3

Unit 2-4(I)

Unit 2-5(II)

Unit 2-6

Unit 2-7(I)

Unit 2-8(II)

www.wunan.com.tw
(02)2705-5066
 2

2-1
Unit

1.
(productivity)()(
)

()
(multifactor productivity) ()
()

2.
(method)
(money)(machine)(material)(manufacturing process)
(man)(quality)(management)

30(30)
022
()
()
()

(value chain)


(1)
(2)

www.wunan.com.tw
(02)2705-5066


023

www.wunan.com.tw
(02)2705-5066
 2

2-2
Unit

1.
(strategic management)

2.

(fit)()

3.

7-S(Peters & Waterman1982)

()

4.



024

www.wunan.com.tw
(02)2705-5066
 .

. , 2016.09

ISBN 978-957-11-8742-6 ()

1.

494.5 105013986

1FW7

1063394

(02)2705-5066(02)2706-6100

http://www.wunan.com.tw

wunan@wunan.com.tw

0 1 0 6 8 9 5 3

20169

380

www.wunan.com.tw

(02)2705-5066