Denise Hernandez

Denise Nicole Hernandez

Applicable Skills:

3+ years as a customer service representative, specifically handling large private and party groups along with
reservations
Typing speed WPM: 60
Mild Spanish language skills (reading and speaking)
Can work independently and with a team and thrive in both environments
7+ years of customer service experience working with the public
Experience in light housekeeping in an office environment
5+ years experience of handling, scanning, palletizing packages
3+years of utilizing office equipment to manage BOLs of shipments for mainline and originating customers.
7+ years experience with computer software (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)
5+ years experience working in warehouse environment
3+ years experience in administrative and office duties
2+ years of supervising duties

EMPLOYMENT HISTORY

C.D.F. Transport LLC.

Work Title: Warehouse Office Clerk
Duties:

Working with the public

Customer Service
Filing/typing paperwork/receipts of customers purchases.
Sales

Start Date: Aug.2006 End Date: Sept. 2006

S.C. Village Paintball Park

Work Title: Cashier
Duties:

Cashier duties, did cash drops, handled sensitive documents and large amounts of tender
Applied customer service skills while working with the public
Managed and hosted small private groups or large party groups for special events
Maintained light housekeeping of various work stations
Delivered excellent customer service while setting an example for the rest of the team
Trained new hires, and managed a till daily
Worked with office equipment such as desktops, printers and worked within our database to manage and
keep track of payments and supplies
Handled large party reservation paperwork and directed them to staff and various facilities within the park
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 Denise Hernandez

Start Date: Aug. 2007 End Date: Nov. 2009

Tri State Staffing

Work Title: Parcel Sorter Assistant
Duties:

Handling, scanning, palletizing packages onto designated pallets.

Light loading and unloading trailers.
Light housekeeping of work stations.
Lifting packages over 50lbs
Start Date: Nov. 2009 End Date: April 2009

FedEx Smart Post

Work Title: Arrival & Departure Clerk
Duties:

Arriving and departure of FedEx Ground trailers to other hubs of their destination
Emailing/phoning/faxing paperwork/BOL of shipments for Mainline and Originating customers
Experience of training new upcoming coworkers of A&D duties.
Yard Auditing
Delivered excellent customer service to customers and truck drives
Creating new meeting guidelines to go over for upcoming schedules
Planning a schedule for upcoming months for freight handling.

Start Date: April 2009 End Date: September 2014

Amazon Fulfillment Center

Work Title: Fulfillment Associate
Duties:
Process Guide in RECEIVING and DOCK department.
Experience loading receiving lines with packages
Experience in PA/PG prep work, supervising 22 or less associates in RECIEVE department
PIT certified (Forklift)
Cutting boxes, sorting packages and items to their correct categories.
Yard auditing
Carrying packages over 50lbs.
Experience in PA/PG, supervising over 5-15 dock crew members in DOCK department.
Experience in training new employees

Start Date: 9/9/2014 End date: 3/19/2016

Exact Staffing Agency

Work Title: Full-time Coach(Supervisor)
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 Denise Hernandez

Duties:
Responsible for meeting, greeting and ensuring temporary associate(s) arriving at the client site check-in /
check-out with security

Monitoring no call/no show and partnering with the Exact Staff office to ensure additional workers are
called to the site
Help welcome new associates and acclimate them to the site
Train new associates on their role and duties
Frequently monitor work performance during workers shifts to ensure quality and safety in work
performed; mentor and correct improper work methods.

Start Date: 3/22/16 End date: 5/31/16

Service Connection, INC.

Work Title: Shipping Clerk
Duties:
Emailing/phoning/faxing paperwork/BOL of shipments for customer shipments
Delivered excellent customer service to customers and truck drives
Contacting carrier and schedule shipping for each freight
Complete BOLS of shipments that have been picked for scheduled date
Email daily end of the day SSR reports do customers, account reps, and warehouse management.
Organize and maintain all shipping records.

Start Date: 6/4/17 End date: Ongoing

EDUCATION

High School: Chino High School: 2004-2008

College: Mt. San Antonio College: 2008-2014
University: Arizona State University Online: Fall 2015 ongoing

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