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Relationships and Unethical Behavior: A Social Network Perspective

Author(s): Daniel J. Brass, Kenneth D. Butterfield and Bruce C. Skaggs


Source: The Academy of Management Review, Vol. 23, No. 1 (Jan., 1998), pp. 14-31
Published by: Academy of Management
Stable URL: http://www.jstor.org/stable/259097
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I Academy of Management Review
1998, Vol. 23, No. 1, 14-31.

RELATIONSHIPS AND UNETHICAL BEHAVIOR:


A SOCIAL NETWORK PERSPECTIVE

DANIEL J. BRASS
Pennsylvania State University

KENNETH D. BUTTERFIELD
Washington State University

BRUCE C. SKAGGS
University of Massachusetts Dartmouth

Recent models of unethical behavior have begun to examine the combination of


characteristics of individuals, issues, and organizations. We extend this examination
by addressing a largely ignored perspective that focuses on the relationships among
actors. Drawing on social network analysis, we generate propositions concerning
types of relationships (strength, multiplexity, asymmetry, and status) and the structure
of relationships (structural holes, centrality, and density). We also consider the com-
bination of the type and structure of relationships and how this embeddedness
perspective relates to social contagion and conspiracies.

Over the last decade scholars have offered a ment, in contrast, points to the primacy of
number of models of organizational ethical de- organizational and societal variables in influ-
cision making and behavior (e.g., Dubinsky & encing the unethical decisions and behaviors of
Loken, 1989; Ferrell & Gresham, 1985; Hunt & organizational members.
Vitell, 1986; Jones, 1991; Rest, 1986; Trevino, 1986). As Granovetter (1992) has argued, neither the
These models attempt to delineate the factors undersocialized perspective of individuals act-
that lead to unethical behavior in organizations, ing in isolation nor the oversocialized view of
such as the recent illegal brokerage transac- individuals obedient to norms and culture is
tions that defrauded customers and cost Pruden- adequate to explain behavior. Applying a simi-
tial-Bache more than a billion dollars in settle- lar argument to the study of ethics, Jones (1991)
ments (Eichenwald, 1995). These models have has offered an issue-contingent model that fo-
suggested a number of individual (e.g., locus of
cuses on neither apples nor barrels. Character-
control and cognitive moral development) and
istics of moral issues interact with individual
organizational (e.g., climate, reward systems,
and organizational attributes in influencing eth-
codes of conduct, and norms) factors that may
ical decision making. Likewise, researchers
influence unethical behavior in organizations
such as Trevino (1986) and Hunt and Vitell (1986)
(Kahn, 1990). As articulated by Trevino and
have argued that neither the individual bad ap-
Youngblood (1990), these models reflect an on-
ples perspective nor the organizational/societal
going debate among organizational ethics re-
bad barrels perspective fully explains unethical
searchers as to whether unethical decision mak-
behavior in organizations. As a result, theorists
ing and behavior are more a function of "bad
have combined the two approaches. Although
apples" or of "bad barrels." According to the bad
this combination has identified a number of im-
apples argument, one can attribute organiza-
portant elements explaining unethical behavior,
tional unethical behavior to the personal char-
the focus on individual and organizational/soci-
acteristics of individuals. The bad barrels argu-
etal attributes has led researchers to neglect an
important additional consideration: relation-
ships among actors.
We thank Linda Trevino, Phil Cochran, Susan Jackson, the
participants at the Sixth Annual Meeting of the International This is an important omission because uneth-
Association for Business and Society, and four anonymous ical behavior is inherently a social phenome-
reviewers for their helpful comments. non-it involves a relationship between actors
14

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1998 Brass, Butterfield, and Skaggs 15

that is also embedded in a structure of other moral development (Ford & Richardson, 1994;
social relationships. By most definitions, ethics Kohlberg, 1969; Power, Higgins, & Kohlberg,
involves a consideration of "the other." For ex- 1989; Trevino & Youngblood, 1990), locus of con-
ample, theorists have defined an ethical situa- trol (Hegarty & Sims, 1978; Trevino & Young-
tion as one where the consequences of an indi- blood, 1990), and Machiavellianism (Hegarty &
vidual's decision affects the interests, welfare, Sims, 1978). Although results are sometimes
or expectations of others (cf., Rest, 1986). Yet few weak (Blasi, 1980; Thoma & Rest, 1986), the bad
developers of models of ethical decision making apples perspective leads to the prescription that
have considered such topics as the type or struc- organizations should attempt to attract individ-
ture of interpersonal relationships. Exceptions uals who match an evolving profile of desirable
include those conducting research on differen- characteristics. Organizations also are encour-
tial association theory (Sutherland & Cressey, aged to develop individual moral character
1970; Zey-Ferrell & Ferrell, 1982; Zey-Ferrell, through training programs (Hersh, Miller, &
Weaver, & Ferrell, 1979), Jones' (1991) emphasis Fielding, 1980; Kohlberg, 1969; Kohlberg & Turiel,
on proximity among actors, and Gilligan's (1982) 1973; Penn & Collier, 1985).
perspective on moral reasoning and gender.
As one anonymous reviewer stated, "Some
Social network researchers have begun to ex-
people in most instances and most people in
amine ethics-related topics, such as trust (Burt &
some instances behave ethically." This individ-
Knez, 1995; Coleman, 1988; Granovetter, 1992)
ual approach is sometimes referred to as "moral
and conspiracies (Baker & Faulkner, 1993). Build-
character." From this perspective, when moral
ing on this work, in this article we draw upon
character is exemplary, additional theories of
social network analysis to explore how relation-
unethical behavior are unnecessary. However,
ships among individuals can affect unethical
when moral character is moderate or question-
behavior in organizations. Adopting an "embed-
able, the study of "instances" becomes impor-
dedness" position (Granovetter, 1985), we ask
tant and necessitates additional theories and
the general question of under what social net-
practices, such as a focus on bad barrels, issues,
work conditions are we likely to see unethical
or relationships.
behavior.
The bad barrels perspective emphasizes the
We begin with a working definition of uneth-
ical behavior. Following Jones, we define uneth-
various attributes of organizations and society
ical behavior as behavior that has a harmful that influence unethical behavior in organiza-
effect upon others and is "either illegal or mor- tions. Researchers have demonstrated that organ-
ally unacceptable to the larger community" izational factors, such as reward systems (e.g.,
(1991: 367). We briefly review previous research Hegarty & Sims, 1978), norms and culture (e.g.,
on individual characteristics, issues, organiza- Trevino, McCabe, & Butterfield, in press), and
tional and societal influences, and interactionist codes of conduct (Cressey & Moore, 1983;
approaches to the study of ethical behavior in Laczniak & Inderrieden, 1987; Mathews, 1987;
organizations. We then turn our analysis to re- McCabe & Trevino, 1992; McCabe, Trevino, &
lationships, considering types of relationships, Butterfield, 1996), can significantly decrease the
the structure of relationships, and the combina- prevalence of unethical behavior in organiza-
tion of types and structures (see Figure 1 for an tional contexts. The bad barrels perspective
overview). We argue that social relationships suggests that organizations attempt organiza-
mutually interact with characteristics of individ- tional-level modifications (e.g., restructuring the
uals, issues, and organizations in influencing reward system to discourage unethical behav-
unethical behavior. iors, fostering a strong ethical climate, and in-
troducing and promoting a code of ethics). From
a societal view, this bad barrels perspective in-
CURRENT APPROACHES
cludes cultural and societal norms and values.
From the bad apples perspective, individual For example, Gaertner (1991) and Victor and
characteristics are assumed to be the primary Cullen (1988) have shown that ethical climate
force influencing unethical behavior in organi- provides a powerful normative system; it in-
zations. Previous researchers have investigated forms members what they "ought to do regard-
individual characteristics, such as cognitive ing the treatment of others" (Victor & Cullen,

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16 Academy of Management Review January

FIGURE 1
A Model of Unethical Behavior

Types of
relationships
(e.g., strength, status,
multiplexity, and
asymmetry)

Organizational factors
(e.g., climate, reward
systems, norms, and
codes of conduct)

Individual factors
(e.g., locus of control,
cognitive moral _ Unethical behavior
development, and
Machiavellianism)

Issue-related factors
(e.g., magnitude of
consequences, social
consensus, probability of
effect, and proximity) _
Structure of
relationships
(e.g., density, cliques,
structural holes, and
centrality)

1988: 102) and, therefore, also acts to inform or- sity," a construct composed of six issue-related
ganizational members what not to do. factors (magnitude of consequences, probability
Many researchers have abandoned the bad of effect, temporal immediacy, concentration of
apples/bad barrels dichotomy, suggesting that effect, proximity, and social consensus). For ex-
ethical/unethical decision making and behavior ample, as the magnitude of the consequences of
involve a complex interaction between individ- an anticipated act becomes greater, an individ-
ual and organizational factors (e.g., Trevino, ual will be more likely to perceive the ethical
1986). More recently, Jones (1991) has argued that nature of the act and, we assume, will be less
moral issues vary in terms of their "moral inten- likely to act unethically. According to Jones,

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1998 Brass, Butterfield, and Skaggs 17

each of the dimensions of moral intensity can weak, one-time, private exchange between two
interact with individual and organizational fac- individuals. For example, in a private exchange
tors in influencing moral decision making. lying to or cheating a stranger may have few
adverse consequences. The consequence of act-
ing unethically-the loss of this very weak rela-
A SOCIAL NETWORK PERSPECTIVE tionship-is minimal. At the same time, the op-
Both the under and oversocialized views of portunity for unethical behavior is minimal,
behavior in organizations, as well as the addi- since individuals typically do not trust strangers
with sensitive information or valuables.
tive combination of the two, are "paradoxically
similar in their neglect of ongoing structures of Within an organization, members typically
social relations" (Granovetter, 1985: 481). Miss- hold expectations for future interaction. Thus,
ing from these three perspectives is the focus on we are likely to see at least minimal levels of

relationships represented by social network trust and some opportunities for unethical be-

analysis. Basic to this approach is the assump- havior that would not be present in the case of

tion that organizational actors are embedded two strangers meeting on the street. In a strong
within a network of relationships (for reviews, relationship, cooperation, trust, intimacy, and

see Nohria & Eccles, 1993b; Scott, 1991; Wasser- empathy develop between the two parties
man & Faust, 1994; Wasserman & Galaskiewicz, (Granovetter, 1973). Interaction is frequent, and
1994; Wellman & Berkowitz, 1988). These ongoing each party reciprocates the trust and positive
social relationships provide the constraints and affect of the other. As frequency of interaction
opportunities that, in combination with charac- and trust increase, opportunities for unethical

teristics of individuals, issues, and organiza- behavior increase, as do the possible payoffs.
tions, may help explain unethical behavior in However, the cost of behaving unethically-the
organizations. loss of a strong relationship-is much higher
We define a social network as a set of actors than in the case of a weak tie. Strong, mutually
and the set of ties representing some relation- trusting relationships build slowly and incre-

ship-or lack of relationship-between the ac- mentally over time. In addition to the satisfac-
tors. Although we can assign social network tion involved in the strong relationship, the time
measures to individuals, these measures are not invested becomes an increased cost or disincen-
the property of analytically isolated actors; tive to act unethically.
rather, they result from an account of the entire Conceptual work on empathy (e.g., Vetlesen,
network of relationships. Thus, the focus is on 1994) suggests as well that the emotional inten-
the relationships among the apples rather than sity and intimacy of the relationship between
the characteristics of the apples or the barrel. As two people will be related negatively to the like-
with differential association theory, it is this lihood of unethical behavior. Vetlesen (1994) ar-
social relationship perspective that attempts to gues that empathy is a deeply rooted human
explain, among other things, how one bad apple faculty-one that disposes a subject to develop
spoils the barrel. a concern for others. According to Vetlesen, em-
pathy provides a "trigger" into the domain of
ethics, establishing whether a person perceives
TYPES OF RELATIONSHIPS that he or she is facing an ethical situation (e.g.,
a situation in which the other person might be
Strong and Weak Relationships
harmed). Jones (1991) arrives at a similar conclu-
The strength of a relationship refers to the sion when he considers the characteristics of
frequency, reciprocity, emotional intensity, and moral issues. He includes proximity-a measure
intimacy of that relationship (Granovetter, 1973). of psychological, social, cultural, and physical
Casual acquaintances, represented by infre- distance-as an important antecedent to moral
quent interaction and indifferent affect, are behavior. People are more aware of the moral
characterized by weak ties. Minimally, a weak nature of issues and less likely to act unethi-
tie might represent two casual acquaintances cally toward others who are close to them as
who meet once, for a short amount of time, and compared to strangers.
may never see each other again. There may be Although all people possess some capacity to
little incentive for ethical behavior in a very identify with others, research on "moral exclu-

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18 Academy of Management Review January

sion" suggests that people vary in their willing- Labianca, Brass, & Gray, 1998, and White, 1961).
ness to morally identify with others (Opotow, Negative relationships, including broken rela-
1990). Those who are morally excluded, and tionships that previously were positive, may in-
thereby subject to unethical behavior, are per- volve a variety of emotions, but they obviously
ceived to be psychologically distant from the do not include the constraining effects of empa-
actor (e.g., we see them as nonentities, expend- thy and psychological proximity. Consistent
able, undeserving, or threats). As the strength of with the above proposition, we expect negative
a relationship increases, the possibility of moral relationships to be positively related to unethi-
exclusion decreases. Smith (1966) notes that the cal behavior and these effects to increase as the
ability to identify and empathize with others constraints of characteristics of individuals, is-
depends on familiarity, attraction, and general- sues, and organizations decrease, and vice
ization (i.e., the degree to which the subject versa.
views the object as "similar" and thus ascribes a
number of the object's traits to him or herself,
and vice versa). Research has supported the Multiplex Relationships
general observations that similar people tend to Relationships also can be characterized by
interact and that interaction leads to further multiplexity: the degree to which two actors are
similarity (Blau, 1977; Davis, 1966; Erickson, 1988; linked by more than one type of relationship
Granovetter, 1973; Homans, 1950). Both observa- (e.g., friend, business associate, neighbor; Burt,
tions lead us to conclude that strong rela- 1983). Multiplexity adds an additional constraint
tionships foster empathy and psychological on unethical behavior, for acting unethically to-
proximity, and they decrease the likelihood of ward the other party increases the costs in-
unethical behavior.
volved in breaking the relationship. For exam-
In extremely weak social relationships, when ple, acting unethically toward a business
expectations for future interaction and opportu-
partner may also result in a lost friendship
nities for unethical behavior are minimal, indi-
when the relationship is multiplex. Typically,
vidual characteristics, moral intensity, and/or
multiplex relationships will be strong relation-
societal norms may provide the most predictive
ships, although strength is not necessary for
power. For instance, although we do not give our
multiplexity to occur, and vice versa. As in the
wallets to strangers, widely accepted norms
case of strong ties, we expect an interaction
prompt us to give our car keys to parking atten-
between multiplexity and individual, organiza-
dants. Whether an attendant will steal the car is tional, and issue-related characteristics.
likely to depend more on individual character-
istics, the magnitude of the consequences, or Proposition 2: The effects of the con-
norms than on the strength of any relationship straints of multiplex relationships on
we may have with the attendant. Conversely, unethical behavior will increase as
we expect that very strong relationships may the constraints of characteristics of in-
outweigh weak organizational norms or low dividuals, organizations, and issues
moral character, as the adage "honor among decrease, and vice versa.
thieves" suggests, thus prompting the following
interaction effect:
Asymmetric Emotional Relationships
Proposition 1: The effects of the con-
We are not suggesting that the possible pay-
straints of strong relationships on un-
offs for engaging in unethical behavior do not at
ethical behavior will increase as the
times outweigh the strength or multiplexity of
constraints of characteristics of indi-
relationships, just as they might also outweigh
viduals, organizations, and issues de-
crease, and vice versa.
ethical norms or personal values. As Grano-
vetter (1992) has noted, organizational crimes,
Disliking another person can be conceptual- such as embezzlement, require the opportunity
ized as a negative relationship at the opposi- generated by the trust of strong relationships.
tive end of the continuum of strong and weak The fact that such crimes are infrequent sug-
ties. Social network researchers seldom have gests that the constraints of strong relationships
studied this type of relationship (exceptions are usually outweigh the opportunities. Such crimes

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1998 Brass, Butterfield, and Skaaas 19

are more likely the result of moral exclusion of Proposition 4: The effects of the op-
the organization (a large, faceless entity) or portunities for unethical behavior
asymmetric social relationships. provided by status differences in a
We suggest that unethical behavior is most relationship will increase as the con-
likely to occur in asymmetric relationships, in straints of characteristics of individu-
which the trust and emotional involvement of als, organizations, and issues de-
one actor are not reciprocated fully by the other crease, and vice versa.
(Carley & Krackhardt, 1990). Asymmetric ties
place the trusting party at risk, while they in-
In summary, as the strength, multiplexity,

crease the opportunity and payoffs for the non- symmetry, and status equality of a relationship
trusting, emotionally uninvolved other party. increase, frequency of interaction and trust pro-
vide increased opportunities and payoffs for un-
Thus, "scam artists" and "con men" attempt to
develop asymmetric relationships with targets ethical behavior, whereas empathy, psycholog-
in order to increase their opportunities and pay- ical proximity, and the cost of losing a strong,

offs (Cialdini, 1985). In addition, the less emo- multiplex relationship constrain unethical be-

tionally involved party may view the other as havior. Although we have stated propositions
not requiring or deserving consideration, as in for each type of relationship, the effects of addi-
the case of moral exclusion. tional parties also must be taken into account

Although asymmetric relationships provide when we consider whether the opportunities


the opportunity for unethical behavior, whether will outweigh the constraints. Dyadic interac-
an individual takes advantage of this opportu- tions seldom occur in isolation; relationships
nity may be contingent upon individual charac- within organizations almost always involve
teristics, such as moral character, organiza- other parties. The addition of relationships
tional norms, or moral intensity. As with the among multiple parties requires consideration

previous two propositions, we expect an inter- of the structure of relationships. One advantage
action effect. of the network perspective is its focus on the
entire network.
Proposition 3: The effects of the op-
portunities for unethical behavior
provided by asymmetric emotional STRUCTURE OF RELATIONSHIPS
relationships will increase as the
Research on the opportunity for misconduct
constraints of characteristics of indi-
(e.g., Zey-Ferrell & Ferrell, 1982) suggests that
viduals, organizations, and issues
the addition of others (a greater number of peo-
decrease, and vice versa.
ple) increases the opportunity for unethical be-
havior. However, adding additional people in-
troduces consideration of two related-but
Status
under-researched- concepts: "surveillance" and
We can also characterize relationships in "reputation." Both concepts involve relation-
terms of status, or the relative power of one actor ships. Surveillance-the possibility of being ob-
over the other. As with asymmetric emotional served by other members of the organization-
relationships, asymmetric power relationships will decrease the likelihood that the focal
put the lower status actor at risk of being treated individual will engage in unethical behavior.
unethically. If power is the reciprocal of depen- Although research evidence is indirect, McCabe
dence (Emerson, 1962; Pfeffer, 1981), then one and Trevino (1993) have found that ethical be-
party has less to lose (by acting unethically) havior is influenced by the individual's percep-
than the other. The lower status actor is less tion of the likelihood of being caught. Other
likely to act unethically, because the more pow- researchers (Izraeli, 1988; McCabe & Trevino,
erful actor can retaliate with more force. The 1993; Zey-Ferrell & Ferrell, 1982; Zey-Ferrell et
probability of the higher status actor acting un- al., 1979) have indicated that the presence of
ethically will be influenced by that actor's moral peers, peer perceptions, and the frequency of
character, as well as such organizational factors contact with the peer group can strongly influ-
as norms or codes of conduct and such issue- ence ethical decision making and behavior. To-
related factors as probability of effect. gether, these findings suggest that people are

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20 Academy of Management Review January

aware that other organizational members may FIGURE 2


be watching their actions, and that this surveil- Examples of Triadic Relationships
lance will constrain unethical behavior.
The addition of other organizational members C

also increases the chances that individuals will


consider the impact their potential unethical ac-
tions might have on their reputations. Research
has found that most American adults and busi-
ness managers engage in a "conventional level"
of moral reasoning, which includes being aware

/\
of, and trying to comply with, the roles and ex-
pectations of others (Kohlberg, 1969; Trevino, A - ,B
1992). At this level of cognitive moral develop-
ment, interpersonal relationships and social ap- (a) Structu
proval are important aspects of the reasoning
/
process used in ethical decision making. The
possibility that mutual friends and acquaintan- C
ces may learn of unethical behavior acts as a
deterrent. If Actor A engages in unethical behav-
ior toward Actor B, he or she also risks damage
to his or her reputation as perceived by Actor C
and other third parties in the organization. Be-
ing perceived as unethical by Actor C may also
lead to the loss of the relationship with Actor C.
Simply adding people does not guarantee the
A B
constraints on unethical behavior of surveil-
lance and loss of reputation. Rather, the struc-
ture of the relationships among the participants
(b) Sim
may provide either opportunities for or con-
straints on unethical behavior. To illustrate the
effects of the structure of relationships, we con-
C
sider the extent to which these additional mem-
bers of the organization are themselves con- A B \
nected. /\
(b)/\
Simmeintid

Structural Holes /\
/\
"Structural hole" is the term used by Burt
/
(1992) to refer to the absence of a link between
two actors. Because network analysis considers A B
not only the presence of relationships but the
absence of relationships, we can consider addi- (c) Mixed

tional organizational members without assum-


ing that they are connected. For example, in
Figure 2a, Actor A is connected to Actors B and
C, but Actors B and C are not connected. We
propose that when these third parties represent
a structural hole (i.e., lacking a relationship), the
opportunity for unethical behavior is increased.
Strong tie
In this structural hole triad, Actor A becomes the
only link between Actors B and C. As the inter-
- - Weak tie
mediate link, Actor A can control the information
flow between the two and can broker one of the

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1998 Brass, Butterfield, and Skaggs 21

actors off against the other (Burt, 1992), increas- structural opportunity. For a person with moder-
ing the possibility for unethical behavior. In ad- ate moral character, the opportunity provided by
dition, the absence of a link between Actors B a structural hole may be the difference between
and C removes the constraints provided by sur- acting ethically or unethically. Similarly, organ-
veillance and reputation effects. Actor B is not izational and issue-related constraints may de-
aware of any unethical behavior by Actor A to- ter individuals from taking advantage of struc-
ward Actor C, nor do Actors B and C communi- tural holes. Thus, we anticipate the following
cate with each other concerning Actor A's uneth- interaction effect:
ical behavior. The possibility that B or C may act
Proposition 5: The effects of the oppor-
unethically toward A is limited because, unlike
tunities for unethical behavior pro-
Actor A, neither Actor B nor C has another rela-
vided by structural holes will increase
tionship to compensate for the loss of the rela-
as the constraints of characteristics of
tionship to Actor A. Thus, it is less likely that B or
individuals, organizations, and issues
C will act unethically toward A than vice versa.
decrease, and vice versa.
If Actors A, B, and C are all connected by rela-
tionships, as portrayed in Figure 2b, each can eas-
Centrality
ily monitor the behavior of the others, and any
noted unethical behavior by one will be transmit- As in the structural hole triad example, we
ted quickly to the third. Thus, surveillance is high, can predict the likelihood of unethical behavior
and loss of reputation is swift. In addition, Actor A of particular positions within a network. For ex-
has no information advantage over either of the ample, an individual's position in a network can
other two actors, nor can Actor A broker one off be measured in terms of its centrality. Of the
against the other. For Actor A, acting unethically various measures of centrality (see Freeman,
toward Actor B may result in the loss of the rela- 1979, for a review), closeness centrality is partic-
tionships with both Actor B and Actor C. ularly relevant to our discussion of surveillance
The opportunity for brokering transactions be- and reputation. Closeness centrality refers to
tween two otherwise unconnected parties is ex- the extent to which an individual can reach all
emplified by boundary-spanning positions in others in the network in the fewest number of
organizations. For example, salespeople and direct and indirect links (direct links being
purchasing agents form structural hole triads weighted as "closer" than indirect links; Free-
between the organization and customers and man, 1979). These employees are central by vir-
suppliers, respectively. Thus, these boundary tue of being connected to many others (direct
spanners are in a position to benefit themselves connections), who are connected to yet others
by playing one party off against the other. As (indirect connections). Direct connections in-
illustrated by highly publicized cases of fraud- crease surveillance, and indirect connections
ulent behavior by Wall Street firms in the 1980s, determine the number of others who may hear
stockbrokers who had structural holes between about unethical behavior, providing an indica-
clients and the firm were able to unethically tor of the extent to which reputation losses may
manipulate transactions (Eichenwald, 1995). For occur. High closeness centrality suggests high
example, a broker could clandestinely use an surveillance and extensive loss of reputation
investor's money or the firm's money to cover a (and the power and prestige of a highly central
loss on a personal, although illegally acquired, position) by acting unethically. Those isolated
security. Unbeknownst to the firm or the inves- in networks (having very few connections) have
tors, such practices were not uncommon, and little to lose in terms of reputation; as the size of
they illustrate the opportunity for unethical be- the personal network increases, the importance
havior that can result from the existence of of reputation increases. The visibility of a highly
structural holes. central actor may extend beyond actual rela-
Opportunities presented by structural holes tionships to include the number of others who
do not necessarily result in unethical behavior. know of him or her. Being well known provides
For example, a person with high moral charac- additional constraints from surveillance and
ter may not recognize or take advantage of a possible loss of reputation.
structural hole, whereas a person of low moral The surveillance and reputation constraints
character might act unethically given the same on those occupying positions of high closeness

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22 Academy of Management Review January

centrality within a network may be greatest in will increase as the constraints of group
the presence of strongly embedded codes of con- norms, social consensus, and codes of
duct or when an ethical organizational culture is conduct increase.
strong. An employee is not likely to be con-
cerned about surveillance and loss of reputation COMBINING RELATIONSHIP TYPES
if the norms or reward systems of the organiza- AND STRUCTURE
tion condone or promote unethical behavior.
Conversely, codes of conduct may have their The structure of relationships is not completely

greatest effects when individuals are highly independent of the types of relationships that ex-

connected (central) to others in the network. ist between the actors. We offer four examples,
each of which combines type and structure to help
Proposition 6: The effects of the con- predict unethical behavior in organizations.
straints on unethical behavior pro-
vided by the closeness centrality of a
Simmelian Triad
position will increase as the con-
straints of organizational norms, so- As Granovetter's (1973, 1982) theory of strong
cial consensus, and codes of conduct and weak ties suggests, when two relationships
also increase. in a triad are strong, it is likely that the third
relationship will also be strong (or at least min-
imally connected). In other words, two of your
Density
friends are more likely to be friends themselves
To the extent that the entire network is highly than are two of your acquaintances. Thus, when
interconnected, surveillance of behavior is high two strong ties exist in a triad, the possibility of
and the possible loss of reputation by acting un- a third strong tie is much greater than when two
ethically is increased. Conversely, in a loosely strong ties do not exist. When all three parties
connected network, the possibility of unethical be- are connected by strong ties, we refer to this as
havior is greater. The proportion of network ties a Simmelian triad (Figure 2b; Krackhardt, 1992).
compared to the total number of possible ties is The potential loss of a third-party relationship
referred to as "density" (Scott, 1991). The density of between Actor A and Actor C is particularly great
relationships also may enhance social consensus if it is a strong relationship. For example, when
on issues, thereby increasing moral intensity, per- Actor A has strong relationships with both Actor B
ception, judgment, intent, and action (Jones, 1991). and Actor C, engaging in unethical behavior to-
Coleman (1988), Granovetter (1992), and Burt ward either may result in the loss of both relation-
and Knez (1995) arrive at a similar conclusion ships. When we add the empathy evoked by
regarding density and trust. As an example, strong relationships to the constraining effects of
each cites the New York diamond exchange, surveillance and possible loss of reputation, we
where extremely high-priced deals are trans- expect the incidence of unethical behavior to be
acted without benefit of any written contracts highly unlikely in this strong Simmelian triad
but, rather, are sealed by a handshake. The (three strong ties). Because all actors in this simple
close-knit community of diamond merchants triadic example are in structurally similar posi-
can easily monitor each other's behavior in a tions (each with strong ties to the others), the pos-
business where reputation is critical to success. sibility of each acting unethically is the same.
In addition, these dense network relationships As with the Simmelian triad, a structural hole
provide for the rapid dissemination of informa- is not independent of the strength of the rela-
tion about any instances of unethical behavior. tionships.' It is most likely to occur when Actor
Coleman argues that dense connections ("clo- A's ties to Actors B and C are weak relationships
sure") are necessary for the existence of effec-
tive norms (1988: 107). As in the case of closeness
centrality, we expect an interaction effect be-
1 Although structural holes may be related to weak ties,
tween density and organizational factors. Burt (1992) emphasizes the distinction between the two con-
cepts and suggests that structural holes do not necessarily
Proposition 7: The effects of the con-
involve weak ties. He argues that it is the absence of con-
straints on unethical behavior of the nections, rather than the strength of the ties, that is impor-
density of relationships within a group tant in structural holes.

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1998 Brass, Butterfield, and Skaggs 23

(Granovetter, 1973). Just as strong ties to two complexity, but we can generate similar hypoth-
other actors increase the chances of the two eses by applying the previous propositions con-
others being linked, weak ties are more likely to cerning types of relationships. Asymmetric rela-
connect an actor to two actors who are not them- tionships increase the opportunity for unethical
selves linked. Thus, in addition to the opportu- behavior while decreasing the constraints of
nity presented by a structural hole, the lack of empathy for the party with the least invested in
empathy created by weak ties will make this the relationship. Thus, asymmetric relation-
structure particularly susceptible to unethical ships are more likely than weak relationships to
behavior by Actor A. result in unethical behavior. Multiplex relation-
These two examples-the three strong ties of ships should decrease the possibility of unethi-
the Simmelian triad and the two weak ties and a cal behavior much in the same way as strong
missing third link of a structural hole-repre- ties do.
sent extreme but frequent interaction patterns.
Various combinations of strong and weak ties
Combining Density and Strength
are less frequent (according to Granovetter,
1973) and fall between the two examples. We The probability of unethical behavior within
suggest that as the overall strength of the triad a group of densely connected organizational
increases (from weak-tie structural holes to members with strong relationships to each other
strong-tie Simmilean triads), the likelihood of likely would be less than when weak ties exist
unethical behavior will decrease. among the members. The likelihood of informa-
Consider an additional intermediate example tion flowing from one person to another is pro-
(Figure 2c): one strong tie (Actors A and B are portional to the strength of their relationship
friends) and two weak ties (each has a mutual (Burt, 1992); friends transmit more information
third-party acquaintance-Actor C). Based on more quickly than do acquaintances. Thus, in-
empathy, it is unlikely that A or B would act formation about reputation would more likely
unethically toward each other, but more likely and more rapidly flow through strong ties than
that either would act unethically toward C. How- weak ones. The interconnected overlap of the
ever, if either A or B acts unethically toward C, strong ties provides high surveillance and rapid
each risks the loss of reputation, and the loss transmission of personal information (e.g.,
of a strong relationship, with the other. At the gossip).
same time, it is possible for A and B to
form a coalition to act unethically toward C
Cliques
(Murnighan & Brass, 1991). For example, it is
likely that A and B might gossip about C, each Proposition 7, regarding density, applies to
reinforcing the gossiping behavior of the other the probability of unethical behavior within a
(Burt & Knez, 1995). The possibility that C mightgroup. As the size of a network increases, the
act unethically toward either A or B (because of possibility of fragmentation (individuals form-
weak ties to each) is mitigated by the possibility
ing subgroups) increases (Berelson & Steiner,
that A or B may be able to protect the other from1964; Shaw, 1971). Increases in size make it more
such an occurrence. Both A and B have some difficult for each member of a group or organi-
limited information about C, owing to their zation to interact with every other member. Be-
weak links to C, and each will likely share that cause similarity breeds attraction and interac-
information because of their mutual strong tie. tion, subgroups of similar people form.
As research by Gargiulo (1993) suggests, strong Similarity and increased interaction result in
ties between actors can be a source of power strong ties forming among subgroup members,
and a deterrent against others acting unethi- which then results in what network researchers
cally toward them. Thus, in this intermediate- refer to as strong cliques: densely connected
strength example, the likelihood of unethical be- subgroups of reciprocated ties within the net-
havior is greater than in the strong Simmelian work (Doreian, 1979). The previously mentioned
triad but less likely than in the weakly con- Simmelian triad is an example of a three-person
nected structural hole. strong clique.
Adding the possibility of multiplex or asym- Given a limit to the number of strong ties a
metric ties to the above examples increases the person can maintain, dense connections within a

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24 Academy of Management Review January

group may decrease the probability of strong con- access to and control over important organiza-
nections across groups. There is a rich history of tional resources, such as information. People
research on group membership and its effects on who have access to resources decrease their
intergroup conflict, stereotypes, and in-group/out- dependence on others, and people who control
group biases (Coser, 1956; Simmel, 1955; Tajfel & relevant resources increase others' dependence
Turner, 1985; see Pruitt & Rubin, 1986, for review). on them, thereby acquiring power (Pfeffer, 1981).
In general, in-group strength and density may pro- The closeness centrality measure captures ac-
mote positive in-group biases and negative out- cess to others, whereas a structural holes mea-
group biases. As the size of an organization in- sure captures control (Freeman, 1979). For exam-
creases, the fragmentation of the network (into ple, in Figure 2a (the structural hole), Actor A
cliques) may also decrease the homogeneity of controls the information flow between Actors B
behaviors and attitudes about ethical behavior and C.
across groups within the entire organization Researchers also have related both measures
(Granovetter, 1992). Thus, it may be difficult for to position in the organizational hierarchy
large organizations to maintain ethical norms (Brass & Burkhardt, 1993). Because supervisors
across fragmented cliques. Dense, strong connec- often link otherwise disconnected subordinates
tions within groups may be positively related to
and higher-ups, they experience many struc-
unethical behavior across groups. For example,
tural holes in their networks. However, middle
the expression "honor among thieves" may be the
level supervisory positions also are typically
result of strong, dense connections among the
high in closeness centrality (directly and indi-
thieves, who do not hesitate to cheat or steal from
rectly connected to many others), with their rep-
nongroup members. Strong cliques also may have
utations being affected by, and surveillance be-
more power (in terms of numbers and united po-
ing provided by, subordinates, peers, and
sitions) and, therefore, may be able to act unethi-
superiors. Thus, for middle level managers,
cally without fear of retribution.
closeness centrality may act as a constraint on
Proposition 8: The presence of strongly the opportunities provided by structural holes
connected, dense subgroups within an when those managers consider unethical be-
organization will be positively related havior. However, lower level employees feel
to the probability of unethical behav- less obligation to monitor or whistle-blow on
ior between groups. The probability of higher-ups (Hamilton, 1978). In addition, higher
unethical behavior between groups level positions often are the sole link between
will increase as the constraints of owners, boards of directors, or other outside
characteristics of individuals, organi- stakeholders and other organizational person-
zations, and issues decrease, and vice nel. Those holding these higher level positions
versa. are subject to greater opportunities and payoffs
from unethical behavior, as well as less surveil-
Centrality, Structural Holes, and Status lance from those both inside and outside the
organization.
Closeness centrality and structural holes2 are
Scholars often note (e.g., Hamilton, 1978) that
not independent of status and power. Both have
higher level organizational positions come with
been shown to be positively related to power
higher expectations for ethical behavior (occu-
in organizations (Brass, 1984, 1992; Brass &
pants are held to a higher standard). However,
Burkhardt, 1993). From a resource dependence or
with the exception of the responsibility to mon-
exchange theory perspective (Emerson, 1962;
itor the ethics of those they supervise, such stan-
Pfeffer & Salancik, 1978), power results from both
dards are often as ambiguous and slippery as
the autonomous job roles themselves (Hamilton,
1978). Thus, higher level organizational posi-
2 Social network measures, such as "structural autonomy"
tions guarantee increased opportunity and in-
(Burt, 1992) and "betweenness centrality" (Freeman, 1979),
creased freedom of action rather than ethical
measure the extent to which any employee is connected to
others who are not themselves connected. As such, they behavior. "The powerful may eventually hang,
provide a measure of the extent of structural holes for each but in the meantime they are given a great deal
position in a network. of rope" (Hamilton, 1978: 321).

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1998 Brass, Butterfield, and Skaggs 25

SOCIAL CONTAGION AND CONSPIRACIES of the other. Individuals linked by strong ties
will be more similar in attitudes and values
Combining a relationship-based perspective
than individuals linked by weak ties (Erickson,
with current approaches can provide us with a
1988). Some value congruence likely forms the
more complete understanding of unethical be-
foundation for very strong relationships. These
havior in organizations. To illustrate we con-
predictions are based on two well-known sup-
sider social contagion and conspiracies.
positions: (1) similarity breeds attraction and (2)
interaction breeds similarity (e.g., Blau, 1977;
Homans, 1950). Thus, we can identify dense
Social Contagion
cliques of strong ties through analysis of the
How one bad apple spoils the barrel has been network patterns, and we can predict similar
the subject of such ethics research as differen- attitudes and values (e.g., concerning unethical
tial association theory (Sutherland & Cressey, behavior) among those clique members. For ex-
1970). In one of the few approaches to focus on ample, in Figure 3 Actors E, F, G, and H repre-
social relationships, differential association sent a clique, as do Actors R, S, T, Y, and Z.
theorists suggest that unethical behavior can Network analysis cannot predict whether the at-
result from the influence of members of an indi- titudes will be ethical or unethical-only that
vidual's referent group, depending on the ratio attitudes within cliques will be more similar
of contacts the individual has with ethical oth- than attitudes across cliques.
ers compared to contacts with unethical others. An alternative approach-equivalence-sug-
Empirical research has provided general sup- gests that individuals compare themselves with,
port for this approach. For instance, Zey-Ferrell and adopt similar attitudes and the behavior of,
et al. (1979) found that one's perceptions of peer those others who occupy equivalent positions in
behavior are perhaps a better predictor of self- the network.3 Equivalence does not hinge on
reported unethical behavior than are one's own direct interaction or communication among ac-
beliefs or the beliefs of top management. In ad- tors. Rather, similarity in attitudes stems from
dition, Zey-Ferrell and Ferrell (1982) found that actors occupying similar positions or roles in the
referent others within an individual's role-set network. The underlying process is social com-
significantly influence individual ethical/uneth- parison (Burt, 1987). An actor uses the equivalent
ical behavior. Differential association is consis- other as a referent and attempts to maintain or
tent with the social network perspective that improve his image or outcomes vis-d-vis the
attitudes and values are not formed in isolation other. Thus, managers in an organization are
but, rather, are the result of social influence by more likely to compare themselves with other
others (Erickson, 1988). Social network research- managers than they are to compare themselves
ers (Burkhardt, 1994; Rice & Aydin, 1991) have with their subordinates. This comparison to a
confirmed that attitude similarity is a function of similar role occupant-an equivalent other- oc-
position in the organizational network. curs despite the fact that the two occupants may
Social network analysis complements the not be directly linked and that each may have
above theory by providing the means for identi- strong ties to nonequivalent others (e.g., the
fying relevant others and predicting the social managers have strong ties to their subordi-
contagion of unethical behavior as one bad ap- nates). However, some awareness of the equiv-
ple affects others. Social network research sug- alent other, perhaps through indirect ties to the
gests two possible approaches to explain social same superior, is necessary. Thus, managers'
influence and attitude similarity: (1) cohesion
and (2) equivalence. Similar to differential asso-
ciation, the cohesion approach suggests that at-
'Social network researchers distinguish between two
titude similarity is a function of proximity. Di- forms of equivalence: (1) structural equivalence and (2) reg-
rectly linked individuals likely will have more ular equivalence (Scott, 1991). Structural equivalence refers
similar attitudes than indirectly linked individ- to two actors having similar interaction partners (e.g., Actors
uals. The underlying process is social influence: B and C in Figure 3), even though the two may not be directly
connected. Regular equivalence refers to similar patterns of
the more frequent and empathic the communi-
interaction (e.g., Actors P and R in Figure 3), even though the
cation between two actors, the greater the like- interaction partners may be entirely different. For our pur-
lihood of each adopting the attitudes or values poses, we refer to both as equivalence.

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26 Academy of Management Review January

FIGURE 3
Example of an Organizational Network

K -M

P 0

o B u U

N - Q V - _ - -

N s / , \x
N - -N / -

-R ~~~Z

D E H Y--- -w

/ i X ; S T

F G

Strong tie

Weak tie

attitudes and values typically are more similar ior of another manager when they are in com-
to those of other managers than to the attitudes petition for a promotion.
and values of subordinates (Lieberman, 1956).
Using social network techniques, we can iden-
Conspiracies
tify the extent to which individuals are equiva-
lent (have similar patterns of interaction). For Finally, we turn to the social organization of
example, in Figure 3 Actors P and R might rep- conspiracies: unethical behavior requiring co-
resent managers who are not directly linked but operation among several actors in a network.
are equivalent; Actors B and C might represent Although research is extremely limited, a recent
nonmanagers who are equivalent. study of illegal networks in the heavy electrical
Researchers comparing the two approaches equipment industry (Baker & Faulkner, 1993) pro-
have found mixed results (see Brass, 1995, for a vides some useful insights. Baker and Faulkner
summary)-some supporting the cohesion ap- argue that conspiracies require the concealment
proach and others finding stronger results for of sparse, decentralized, weak-tie networks,
equivalence. One possible explanation involves while at the same time requiring the coordina-
the organizational context. When actors are in tion of activity that is more easily accomplished
competition, we may find equivalence to be a in a dense, centralized, strong-tie network. Be-
better predictor of attitude similarity. For exam- cause the size of a conspiracy network increases
ple, a manager may adopt the unethical behav- the need for coordination as well as the possi-

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1998 Brass, Butterfield, and Skaggs 27

bility of detection, it is likely that larger conspir- research is needed, the above examples point
acies will be detected and stopped more easily. out the utility of combining the social network
However, even large conspiracies may be hard perspective with previous approaches.
to detect if they are insulated via weak ties.
Central players in the conspiracy network are
CONCLUSIONS AND IMPLICATIONS
also at greater risk than peripheral players.
Baker and Faulkner have found that the greater In proposing a social network perspective, we
the number of direct contacts, the more likely the have emphasized the relationships among ac-
individual was to be found guilty in court. tors because other scholars have focused exten-
Based on our previous propositions and the sively and effectively on characteristics of indi-
results of Baker and Faulkner's work (1993), we viduals, organizations, and issues. However, we
can suggest the following predictions regarding do not propose social networks as an alternative
the network structure of conspiracies. Conspira- perspective but, rather, as a perspective to be
cies or collusions are more likely to occur in combined with previous research. Indeed, there
sparsely connected, weak-tie networks. As with are many aspects of unethical behavior social
coalition formation (Murnighan & Brass, 1991), networks cannot explain. For example, this ap-
the coordination needed may be provided by the proach cannot predict which of two individuals,
central "structural hole" member who recruits identically placed in the organization's network,
coconspirators, one at a time, through his or her is more likely to behave unethically. Con-
extensive network of weak ties. The extensive versely, previous approaches cannot predict
network of the conspiracy builder provides in- which of two individuals, having identical per-
formation concerning the ethical beliefs of oth- sonality characteristics and facing identical is-
ers. Such information is crucial in order to avoid sues in the same organization, are likely to act
possible detection resulting from unnecessary unethically. As with the conspiracy example,
contacts or from approaching the wrong person. our predictive value is enhanced by combining
The size of the network will be the minimal perspectives.
number of members needed to be successful. As Jones notes, "[T]he relative importance of
For example, in Figure 3 we might predict that personal factors and situational factors might
Actor A might be able to build a successful con- vary considerably, from issue to issue" (1991:
spiracy. Actor A has an extensive network of 391). We would add that the relative importance
weak ties with many structural holes. Of those might also vary by type and structure of rela-
actors directly linked to A, Actor E may be the tionships. Thus, we have stated our propositions
most difficult to recruit because E is a member of in terms of interaction effects. The constraints
a highly cohesive clique. Unless members of the and opportunities provided by relationships
clique (Actors F, G, and H) do not value ethical may be most predictive of unethical behavior
behavior, the surveillance, empathy, and possi- when personal characteristics, issues, and organ-
ble loss of reputation provided by the strong ties izational factors present moderate or weak con-
will decrease the probability of Actor E engag- straints on unethical behavior. Conversely,
ing in unethical behavior. Of the other ties, the these previously researched variables may
equivalent Actors P and R are each likely to join have their greatest impact when relationships
if the other joins. Actor A may play them off provide opportunities for, rather than con-
against each other by suggesting to each that straints on, unethical behavior. However, as we
the other has joined. Actors D and N may be the noted in our discussion of surveillance and rep-
easiest to recruit because neither has any strong utation, we expect the constraints of density and
ties. Of course, these predictions will be en- closeness centrality to be greatest when charac-
hanced by knowing the ethical values of the teristics of issues, individuals, and organiza-
actors, as well as the norms of the larger net- tions also provide constraints. The proposed in-
work. For example, Actor A's position in the or- teractions with individual, organizational, and
ganizational network provides ample opportu- issue-related factors suggest theoretical bound-
nity for engaging in unethical behavior, but aries on the social network approach.
Actor A's moral character and the ethical norms As our discussion of differential association
or culture of the organization may either miti- theory suggests, social relationships may affect
gate or enhance this opportunity. Although more such individual characteristics as ethical atti-

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28 Academy of Management Review January

tudes and values. It is equally likely that inter- transmitting and diffusing organizational val-
action patterns may be the result of individual ues, norms, or codes of ethics. For example,
characteristics. Strong ties may develop be- Krackhardt (1992) has illustrated how a lack of
tween people with similar values and attitudes. knowledge of the informal employee network
In addition, when organizational members resulted in a failed attempt at union organiza-
agree on and share norms of conduct, dense tion. The union supported and was represented
patterns of relationships may emerge. Con- by employees who were sympathetic but who
versely, dense networks may be a necessary were not central to the informal friendship net-
requirement for organizational characteristics, works in the organization. These union-support-
such as shared norms and values. We conclude
ing employees failed to have much effect on the
that social relationships and individual and or-
attitudes of other employees.
ganizational factors may be mutually causal.
Analysis of interaction patterns can identify
Thus, we do not argue that one perspective is
structural holes in the network as well as
predominant, and we state our propositions as
cliques of densely connected subgroups, where
mutually interactive.
distinct cultures and norms may flourish. In
As several of our examples imply, the appli-
both cases encouraging cross-functional links
cation of social networks and the consideration
of relationships are not limited to the bound-
through formal and informal activities may
aries of an organization. Networks can be ex- close structural holes and promote interaction

tended to consider individuals, groups, or organ- across subgroups. Management can identify so-
izations outside an organization. The "nodes" in cial isolates and integrate them into main-
the network can represent groups and organ- stream interaction patterns, either by informally
izations, as well as individuals who represent seeking to develop ties with them or formally
themselves or larger groups. For example, the assigning them to core projects. These links can
social network perspective might be applied to be established via participation in ethics train-
stakeholder theory (Donaldson & Preston, 1995; ing programs or task forces responsible for
Freeman, 1984; Jones, 1995). Stakeholder theory designing or implementing codes of conduct.
emphasizes the relationships and social respon- Widespread participation in ethics programs
sibility between a firm and its cooperative and may also increase the constraints of surveil-
competitive interests with customers, suppliers, lance and loss of reputation. Employees not only
investors, governments, political groups, com- develop relationships in such programs but also
munities, and so on. The issue of ethical behav- recognize that others are aware of ethical con-
ior regarding stakeholders appears to be a fruit- siderations. In addition, promoting open hori-
ful area for the application of a social net-
zontal as well as vertical communication chan-
work perspective. Our propositions are intended
nels may foster a more dense network.
to be applied to stakeholders outside the or-
These prescriptions are consistent with fore-
ganization, as well as individuals within the
casts of a "network organization" of the future
organization.
(e.g., Baker, 1993; Miles & Snow, 1986; Nohria &
Prescriptions for the mitigation of unethical
Eccles, 1993a). In light of rapid, global changes
behavior in organizations generally have fol-
in the environment, bureaucratic and vertically
lowed the emphasis of previous research, focus-
integrated organizations are being replaced by
ing on selection of ethical individuals, ethics
training, restructuring of reward systems, and small, flexible organizations that quickly adapt
development of codes of conduct and ethical to changes in technologies, customers, and com-
climates and cultures. An awareness of the so- petitors. The ability to broker synergistic rela-
cial structure of organizations perhaps may pro- tionships across temporary interdepartmental
vide an additional useful deterrent to unethical and interorganizational teams (across structural
behavior. As Krackhardt and Hanson (1993) have holes) may increase opportunities for unethical
shown, an understanding of the informal net- behavior. Thus, the focus on relationships and
works in a company is essential for effective unethical behavior may become even more im-
communication, coordination, and performance. portant in the future and will require a consid-
Identifying those employees in highly central eration of not only apples and barrels but the
positions in the network may aid managers in relationships among the apples as well.

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1998 Brass, Butterfield, and Skaggs 29

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Daniel J. Brass is a professor of organizational behavior in the Smeal College of


Business Administration at The Pennsylvania State University. He received his Ph.D.
from the University of Illinois. His research interests include the antecedents and
consequences of social networks in organizations.

Kenneth D. Butterfield is an assistant professor of management and systems at


Washington State University. He received his Ph.D. in business administration at The
Pennsylvania State University. His research interests include the management of
misconduct in organizations, ethical decision making and behavior, and organiza-
tional punishment and reward systems.

Bruce C. Skaggs is a doctoral candidate in management and organizations in the


Smeal College of Business Administration at The Pennsylvania State University. He is
currently a visiting professor of management at University of Massachusetts Dart-
mouth. His research interests include the strategic management of service sector
firms, business ethics, and corporate governance.

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All use subject to http://about.jstor.org/terms

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