Professional Documents
Culture Documents
Horizon HD Recorder
User Manual
CONTENT 2
TV guide 32 MY VIDEOS 46
Locked items 32 Action menu MY RECORDINGS, ORDERS and MY VIDEOS 46
ALL CHANNELS VIEW 33 Functions for MY RECORDINGS, ORDERS and MY VIDEOS 47
SINGLE CHANNEL VIEW 34 SORT 47
SEARCH 47
GENRE VIEW 35
FILTER 47
ADJUST TIMELINE 36
Supported video formats for MY VIDEOS 47
Action menu tv guide 36
My photos 48
Suggested 37
Action menu MY PHOTOS 49
Suggested 37
Supported image formats for MY PHOTOS 49
Featured 38
Settings 38 My Music 50
Action menu suggested 38 Supported music formats for MY MUSIC 51
Additional functions 38
MY DEVICES 52
SEARCH 38
SORT 38 apps 53
FILTER 38
MY DVR PLANNER 54
SEARCH 39 NEW RECORDING 55
Keyword 39 Action menu My DVR planner 55
More options 42
on DEMAND 56
MY LIBRARY 44 ALL VIDEOS 57
SORT 57
MY RECORDINGS 45
SEARCH 57
ORDERS 45 FILTER 57
TOOLBOX 59
CUSTOMER CARE 59
LOCKED ITEMS 69
HORIZON FAQS and ACCOUNT FAQS 59
Locked channel 69
CONNECTION TEST 59 Locked programme 69
CONTACT UPC CABLECOM 59 Unsubscribed channel 69
Settings 60 Locked channel or programme in channel bar 69
HORIZON BOX 61 Unsubscribed channel in channel bar 69
POWER MANAGEMENT
SOFTWARE RECORDING CONFLICT MANAGEMENT 70
DIAGNOSTICS Programme recording conflicts 70
FACTORY RESET AUTOMATICALLY 71
ADD REMOTE CONTROL MANUALLY 71
FRONT PANEL BRIGHTNESS
CANCEL RECORDING 71
Audio/Video Settings 62
VIDEO SETTINGS
Disk space management conflicts 72
AUDIO SETTINGS Conflict during recording in progress 72
PIN CODE
PURCHASE PROTECTION
PARENTAL CONTROL
RECORDINGS AND REMINDERS 64
RECORDINGS
REMINDER NOTIFICATION
PREFERENCES 65
GENERAL
FAVOURITE CHANNELS
PREFFERED AUDIO LANGUAGE
SUBTITLES
TELETEXT DISPLAY
PERSONAL SUGGESTIONS
ACCESSIBILITY
HOME NETWORK SETTINGS 68
CONTENT 5
Our telephone services 74 Forwarding calls to a chosen number when your phone line is busy 78
S etting up the voicemail box for the first time 74 Suppressing your number for individual calls 78
Changing your PIN code for external access to the voicemail box 74 Permanently suppressing your number 78
Forwarding calls to your voicemail box when your phone line is busy 76 Hold and accept a new incoming call 80
Forwarding calls to your voicemail box when you are not available Terminate call on hold 80
(after 25 seconds) 76 Terminate current call and accept call on hold 80
Forwarding all calls to the voicemail box T hree-way conference 80
(you will receive no further calls on your telephone.) 76
Start three-way conference (during a call) 80
Call barring services 76
End during a call 80
Barring all outgoing connections (except for emergency calls 112, 117,
118, and short numbers 143, 144, 145 and 147) 76 From the function Hold 80
Barring outgoing calls to numbers abroad and calls to satell ite phones 77 Fax 80
Barring outgoing calls to satellite phones 77 Abbreviated dialling numbers 81
Barring outgoing calls to business numbers (0906x) 77 Support 81
Barring outgoing calls to 0900x, 0901x and 0906x business numbers 77
Barring outgoing calls to numbers abroad, to all business numbers and Our additional Internet services 82
calls to satellite phones 77
Installation 82
Barring outgoing calls to satellite phones and business numbers (0906x) 77
Security 82
Call forwarding 77
Webmail 82
Permanent call forwarding to a chosen number 77
Additional services 82
Support 82
CONTENT 6
Thank you for choosing Horizon! Welcome to a completely new CONTENT OF THE BOX
TV experience we sincerely hope you will enjoy the exciting new
Carefully unpack the box and check that you have received all the items
features that Horizon has to offer. shown below:
3
Supported operating systems MAC:
2
Intel multi-core processor
Desktop or laptop computer with LAN or WLAN Intel multi-core processor
INTERNETEINRICHTUNG
Free disk space: min. 200 MB INSTALLATIONSVIDEOS BEDIENUNGSANLEITUNG
(network-compatible) Free disk space: min. 200 MB
500-MHz-Processor or higher
CONFIGURATION INTERNET VIDEOS DINSTALLATION MODE DEMPLOI
256 MB of RAM or higher CONFIGURAZIONE INTERNET VIDEO DI INSTALLAZIONE MANUALE DUSO
Free disk space: min. 200 MB INTERNET CONFIGURATION INSTALLATION VIDEOS USER MANUAL
Screen resolution: min. 1024x768 or higher
KEY FEATURES 1
V1.2
Horizon comes with unique features that provide a fully personalised a) b)
entertainment experience. It can remember the TV programmes you
have recorded or watched. Using this information, Horizon offers you
+ 8
personalised suggestions on TV programmes, Video on Demand films,
and TV series that you may find of interest. See the Suggested section
4 5 6 7
for more information. Furthermore, Horizon offers you wireless access
to your home media such as pictures, music and films which are
available on you home network.
1 Horizon HD Recorder 6 HDMI cable
If any of the items are missing or damaged, contact the upc cablecom
customer care on 0800 66 88 66.
BACK
Welcome 8
OFFLINE REC
HORIZON BOX WIFI CONNECTIVITY TELEPHONE RECORDING
CONNECTIVITY Horizon box WLAN con- No dial tone but your Horizon box is recording
The connection to upc nectivity has failed. Refer telephone subscription at least one programme.
cablecom services to TROUBLESHOOTING. is active. Refer to
has failed. Refer to TROUBLESHOOTING.
TROUBLESHOOTING.
OFFLINE REC
SF 1 HD ON/Standby key
Switches the Horizon
box between ON and
standby.
NO LIGHT
No power, the switch at the back of the box is turned OFF.
BACK
Welcome 9
Horizon connectors
SCART socket
For connection to video
devices with standard picture
and sound. No HD is possible
on a SCART socket.
1
HD stands for High Definition; it is a video standard that has a resolution substantially higher than that of traditional television systems
2
Manufactured under license from DOLBY Laboratories. DOLBY and the double-D symbol are trademarks of DOLBY Laboratories.
BACK
Installation 10
Your new media experience starts now. Here you will find a description
of the Horizon box, instructions on how to set up the device and
how you can connect it to other devices. After successfully following
the instructions, you are ready to start using Horizon and to enhance
your new media experience.
the smallest hole in the middle. If you have a 2-hole wall socket you
must first put the small adapter on the coax cable and then connect it
to the right hole (TV). Your wall socket might also be installed the other
way round; in this case please connect the coax cable with adapter to
the left hole.
Option 2
2 Now take the HDMI cable and connect it to the box and to one of
the free HDMI connections on your TV. Please remember the chosen
connection (e.g. HDMI 1/2/3, etc.). In step 4 you will need to select the
correct HDMI connection on your TV.
BACK
Installation 11
3 Plug the power cable into the power supply and connect the other end
to a power point. Plug the power supply into the Horizon box. Make sure
that the ON/OFF switch is set to ON. ON
HDMI channel to which you have connected the HDMI cable. AV/SOURCE
5 Take the Horizon remote control and insert the batteries which you TV BOX TV BOX
can find in the Horizon packaging. With the arrows UP and DOWN Horizon
TV BOX
1 2 3
4 5 6 1 2 3 1 2 3
7 8 9
7 9 7 9
TV BOX
8 8
1 2 3 REC
4 5 6
MENU
0 0
7 8 9
OK
REC
BACK
BACK TEXT
VOL CH
TEXT
OK OK
min.
BACK BACK
VOL CH VOL CH
The Horizon box will set up the required configurations. After a few
TEXT TEXT
TV BOX
7 8 9
films (for more information on personalised recommendations please 4 Channel activation may take
refer to the chapter SUGGESTED). up to 30 minutes.
REC
MENU
welcome video about the amazing Horizon features. Installation is now BACK
TEXT
BACK
Installation 12
14 10 REC
Records the selected programme
15 11 Stop
Stops the current recording
3 16
12 MENU
Opens the main menu
4 17
BACK
Installation 13
Setup the Horizon remote control to control your television power and
volume.
1. Look up your TV brand code.
TV ON/OFF Box ON/OFF
Grundig 1162 Philips 2195
Source
Hitachi 1251 Pioneer 2212
JVC 1464 Samsung 2448
LG 1628 Sharp 2550
Loewe 1660 Sony 2679
Metz 1810 Telefunken 2914
Nec 1950 Thomson 2972
Panasonic 2153 Toshiba 3021
BACK
Installation 14
The Horizon box supports audio output to devices, such as a Hi-Fi system SPDIF
or a home cinema system. Depending on the connections available
on the audio device, you can use one of the three following audio-only
connection options. Note that some home cinemas systems also have
HDMI connections; if you connect with HDMI, you may not need to use SPDIF coaxial cable
a separate audio connection.
OPTICAL
TOSLINK (OPTICAL) cable
BACK
Installation 15
If you ordered a upc cablecom internet subscription with your new If you have an existing internet subscription (upc cablecom or third
Horizon box, you can use the Horizon box as an internet router and party), you can connect the Horizon box to your existing router over
wireless access point. Ethernet or WLAN.
If you have an existing internet subscription (separate router with upc
cablecom or third party internet subscription), you can connect the box
to your existing router. Connecting over Ethernet
Even if you dont have an internet subscription you will be able to
connect your devices such as PCs, NAS, tablet PCs or smartphones to Connect an Ethernet cable between
your Horizon box (WLAN or LAN) in order to enjoy your photos, videos one of the four LAN ports on the rear
or music on your TV. of the Horizon box and your existing
For more information refer to the chapter HOME MEDIA SETUP. router then go to:
MAIN MENU > TOOLBOX > SETTINGS
> HOME NETWORK SETTINGS
> SET UP YOUR HOME NETWORK
Use Horizon box as router
To use your Horizon box as your router and wireless access point go to
MAIN MENU > TOOLBOX > SETTINGS > HOME NETWORK SETTINGS > Select JOIN NETWORK. The Horizon box searches the network for the
SET UP YOUR HOME NETWORK DHCP server to obtain an IP address.
Once an IP address has been ob-
Select CREATE NETWORK. The tained, the following message will be
Horizon box configures its wireless displayed:
access point. As a result, the SSID, Your box is successfully connected
and ENCRYPTION METHOD are to your home network. Please select
displayed on screen. Write down the CONTINUE to complete the setup
SSID, and encryption method, as you process.
will need them to connect devices to
the wireless access point. The WLAN The Horizon box now acts as Client. At this point, you have the option
password can be found on the bot- to set up your media catalogue by selecting SET UP HOME MEDIA.
tom of your Horizon HD Recorder. Refer to SET UP HOME MEDIA to continue.
The Horizon box now acts as your router and wireless access point. Please note that the Horizon Box
At this point, you have the option to set up your media catalogue by uses several of your router IP
addresses.
selecting SET UP HOME MEDIA.
Refer to SET UP HOME MEDIA to continue.
BACK
Installation 16
To connect the Horizon box to your existing router over WLAN go to:
MAIN MENU > TOOLBOX > SETTINGS > HOME NETWORK SETTINGS >
SET UP YOUR HOME NETWORK
1 Select JOIN NETWORK. The Horizon 3 You are then given multiple options
box searches the network for a DHCP for connecting your box over WLAN:
server to obtain an IP address. Select from a list of available
Since the Horizon box is not directly WLAN networks
connected over Ethernet cable to SET UP WITH WPS PBC
your router, the search will not be MANUAL ENTRY
successful and you will be offered
the option of selecting your preferred
connection.
2 Now you can select WLAN from the Select from a list of available WLAN networks
displayed options. Select the SSID of the existing WLAN router you wish to connect.
Enter the PASSWORD for the WLAN router, select CONFIRM and press
OK. The Horizon box will now connect to the router.
Manual Entry
The MANUAL ENTRY option requires you to enter the SSID of your
existing router manually. The Horizon box then scans for this network.
Enter the PASSWORD for your existing router, then select CONFIRM
and press OK. The Horizon box connects to your existing router.
At this point, you have the option to set up your media catalogue by
selecting SET UP CATALOGUE.
Refer to SET UP HOME MEDIA to continue.
BACK
Installation 17
BACK
Installation 18
You can connect your PC to the Horizon box using WLAN. Instructions 1 Click on the WLAN icon in the systray
are provided for the following operating systems: at the bottom of your PC screen.
WINDOWS 7
WINDOWS VISTA 2 Select the wireless network con-
WINDOWS XP nection of your Horizon box (e.g.
MAC OS X UPC336980). This is the SSID on
the sticker on the underside of the
Help Line: 0800 66 88 66 | upc-cablecom.ch/support | upcch_care
Horizon
HorizonAssistant
Supported operating systems MAC:
DVD
Assistant DVD The Horizon Assistant DVD enclosed with Horizon box.
Horizon Assistant DVD
Supported operating systems WIN Supported operating systems MAC
Microsoft Windows XP Service Pack (SP) 2 (32-bit) MAC OS X Snow Leopard 10.6.x MAC OS X Snow Leopard 10.6.x
Installationsvideos Bedienungsanleitung Interneteinrichtung
Microsoft Windows Vista (32-bit or 64-bit) MAC OS X Lion 10.7.x MAC OS X Lion 10.7.x Videos dinstallation Mode demploi Configuration Internet
BACK
Installation 19
WINDOWS VISTA
1 Click on the network icon in the 4 Enter the security key (WPA2PSK)
systray at the bottom of your PC and select OK. You can find the
screen. key on the sticker underneath the
Horizon box.
2 Select Wireless networks are available.
This key is case-sensitive.
BACK
Installation 20
WINDOWS XP MAC OS X
1 Click on the icon in the systray 1 Click on the icon in the status
at the bottom of your computer bar at the top of your computer
screen. screen and select Turn AirPort On.
2 Select the wireless network connec- 2 Select the wireless network con-
tion of your Horizon box (e.g. upc nection of your Horizon box (e.g.
cablecom338980). This is the SSID UPC0041743). This is the SSID on
on the sticker on the underside of the the sticker on the underside of the
Horizon box. Horizon box.
BACK
Quick Tour 21
TOOLBOX ON DEMAND
Use the TOOLBOX to customise your Horizon ON DEMAND offers you round-the-clock MY LIBRARY
box according to your personal wishes for access to a huge selection of on Demand MY LIBRARY provides you with access to
the best possible TV experience. You will also films or TV on Demand programmes. all your media, such as stored recordings,
find pertinent answers to your questions and or to photos, music and videos on devices
our contact details. connected to your home network.
MAIN MENU
Press the MENU button on the Horizon remote control
to access the main menu. From this menu you can access
the various Horizon functions and settings.
SEARCH CHANNELS
Use the SEARCH function to The CHANNELS menu
quickly and easily find the displays the current channel,
programmes or on Demand films the programme name
that interest you the most. and the start and end time of
the current programme.
Press OK to access the programme.
SUGGESTED TV GUIDE
SUGGESTED lists personal recommendations The TV GUIDE provides an overview of the
for programmes and on Demand films, based programmes for the next 7 days, sorted by
on programmes and films that you have channel or programme genre.
bought, viewed or recorded in the past.
BACK
Quick Tour 22
Action menu LOCK (PIN)/ Locks a recording so that it can only be played
UNLOCK back after entering a PIN
Use the OK button to retrieve the
action menu from various areas of RESUME Jumps to the point where you left off viewing the
Horizon, e.g. during a live recording or video
programme, in the TV Guide or in
On Demand when you have selected PLAY FROM START Plays back the recording or video from the beginning
a film. The action menu then only lists
the actions possible for the respective PROTECT/ Protects the recording from automatic deletion
area. UNPROTECT when the memory is full, or unprotects the
recording so that it can be deleted
DELETE Deletes a finished or planned recording
TELETEXT Displays the teletext (if available) of the channel
selected in each case DELETE ALL Deletes all recordings from My Library
RENT Orders the selected on Demand film
SEARCH Use it to search for programmes or videos on the
basis of a search term or filter WATCH TRAILER Shows the trailer (if available) of the selected
on Demand film
AUDIO & VIDEO Offers setting options for audio, subtitles and
video
Channel bar
MORE LIKE THIS Displays similar programmes and videos in the
TV Guide and from the on Demand offering Press BACK during a current pro-
gramme to activate the channel bar.
INFO Retrieves, if available, any additional information The channel bar offers the following
about the selected programme functions (use the left or right arrow
button to scroll between menus):
PAUSE/PLAY Pauses the current programme and plays it back
with a time delay later on
BACK TO LIVE TV Switches a time-delayed programme back to live TV APPS Direct access to your apps
ADD/REMOVE Sets or deletes a reminder for your favourite ON DEMAND Access to the TV on Demand offering of the
REMINDER programme current channel, if available (e.g. SF1)
BACK
0
1 2 3
Quick Tour 4 6
23
5
REC
7 8 9
TV BOX
To set up a recording, you can either open the action menu and select 1
4
2
5
3
6
If you want to exit the menus or on-screen
RECORD, or you can push the Record button on the Horizon remote functions quickly and return to full screen TV,
7 8 9
REC
OK
0
CH
BACK
Some keys have different functions when pressed and held down for
more than 2 seconds.TEXTWhere you see Short press and Long press
Recording over the Rec button on used in the text, they mean the following:
the remote control
Press REC on the Horizon remote Short press of a key Press the key and
control during a current programme.
Select CONFIRM RECORDING to
< 2s release it within
2 seconds.
start recording. Set a customised
time buffer before and after the pro- Long press of a key Press and hold down
gramme under ADD EXTRA TIME. > 2s the key for more than
2 seconds.
BACK
The Horizon Main Menu 24
You will find all functions of the Horizon box in the MAIN MENU. There
are seven MAIN MENU options in the MAIN MENU. These options are:
CHANNELS, TV GUIDE, SUGGESTED, SEARCH, TOOLBOX,
ON DEMAND and MY LIBRARY. Some functions are unique to the
corresponding menu option; others are common for almost the entire
platform (for example, SEARCH, SORT, FILTER and the Action menu).
The MAIN MENU is always displayed when you turn the Horizon box
ON from a standby mode, or after pressing the MENU key on the
remote control. It is always displayed with the CHANNELS menu high-
lighted.
When you turn the Horizon box ON, the channel shown behind
the MAIN MENU will be the last channel you were viewing before the
Horizon box was turned OFF, or your favourite channel.
Pressing the MENU key on the remote control will return you to the
MAIN MENU screen from any screen. Pressing the BACK key on the
remote control switches from the MAIN MENU to the TV screen display.
BACK
The Horizon Main Menu 25
CHANNELS Displays information on the current TOOLBOX Enables you to customize the Hori-
TV programme zon box and provides online help and
customer care information.
TV GUIDE Interactive programme guide providing ON DEMAND Provides an overview of the entire upc
continuously updated information for cablecom catalogue, including Video
current and upcoming programmes. on Demand and TV on Demand items.
These items are available for rental or
are free.
SUGGESTED Offers personalised recommendations MY LIBRARY Contains all your recorded or rented
and lists of featured videos or other videos, your apps and your home net-
multimedia content. work content such as videos, photos
and music.
BACK
The Horizon Main Menu 26
Main menu after switching on the Horizon box MAIN MENU after pressing the MENU KEY during video
playback or during timeshifted playback
While watching TV, a NOW PLAYING status message appears that
indicates if the broadcast is ON DEMAND, DVR, TIMESHIFTED TV or
LIVE TV. The status message includes the title of the broadcast that is
currently playing.
Programme Name of the Current video or Name of video or recording Last tuned-in channel
Current channel progress bar current programme Channel logo Current time & date recording playing playing in full screen
Main menu items Start & end time Programme title Current programme on last tuned-in
channel (picture in picture)
You can browse the MAIN MENU options by using the LEFT and RIGHT
keys on the remote control. Press the OK key on CHANNELS in
the MAIN MENU to access the programme in the picture-in-picture
display. Pressing all other MAIN MENU options takes you to the
corresponding sub-menus.
BACK
The1 Horizon
2 3 Main Menu 27
4 5 6
7 8 9
CHANNeLS
0
The Channels category displays information about the current programme and
enables you to switch channels.
REC
Channel bar
TV BOX
MENU
1 2 3
Press OK on the remote control while CHANNELS is The channel bar also appears when:
4 5 6
7 8 9
REC
selected on the main menu. The main menu closes and pressing the BACK key on the re-
MENU
video is displayed in full screen with the channel bar mote control while watching TV.
OK
OK showing information of the current programme. The changing from channel to chan
channel bar will disappear automatically after 10 seconds. nel (zapping).
BACK
VOL CH
TEXT
VOL CH
The channel bar can contain up to five of the following submenu options depending on the channel being viewed:
TEXT
OK short press h ides the channel bar and OK d isplays the ACTION MENU. OK access to the related items. OK o pens the channels on Demand store.
returns you to the channel
you are viewing. If there is no next programme If there is no related content If there is no on Demand content
OK long press displays the available, this option is not available, this option is not available from the selected channel,
ACTION MENU. displayed in the channel bar. displayed in the channel bar. this option is not displayed in the
channel bar.
or scrolls through the NOW or scrolls through the NEXT or scrolls through the MORE LIKE
content for the other available content for the other available THIS content for the other
channels. channels. available channels.
Pressing OK selects the available Pressing OK displays the
channel for viewing. ACTION MENU for that
available channel.
BACK
The Horizon Main Menu 28
Action menu
PAUSE
This is the default item highlighted when the action If the action menu is selected while
menu is displayed. Pressing the OK key displays the the recording is in progress, the
Media Playback control bar with total paused time RECORD option is replaced by the
displayed. For more details on using the controls, CANCEL RECORDING option.
refer to MEDIA PLAYBACK CONTROLS.
TELETEXT
Displays the Teletext screen that belongs to the MAKE FAVOURITE Enables you to add the current channel to your list
current channel. of favourites.
SEARCH Enables you to search for any type of item (a AUDIO & VIDEO Offers setting options for audio, subtitles and
programme, video or film) throughout the whole video
platform and system.
This function and its features are described in
SEARCH.
BACK
The Horizon Main Menu 29
TV BOX
TV BOX
Switching
1
1
2
channels
2
3
3
while in full screen TV Directly entering a channel number
4 5 6
4 5 6
7 8 9
To switch
7 8 between channels while in full screen playback, use one of the
9 TV BOX
TV BOX
0
following0 methods:
1 2 3
4 5 6
7 8 9
1 2 3
0
4 5 6
7 8 9
REC MENU
TV BOX
0
MENU
1 2 3 OK
MENU
4 5 6
7 8 9
BACK REC
0 VOL CH
MENU
REC
OK TEXT
OK
MENU
OK OK
BACK
BACK
VOL
BACK CH BACK
TEXT
VOL CH
TEXT TEXT
TEXT
7 8 9
If you set a programme rating or lock a channel, that programme or chan-
0 nel will be unavailable for viewing. For information on how to unlock these
Accessing the channel list
TV BOX
items, refer to MISCELLANEOUS LOCKED ITEMS.
1 2 3
4 6
REC
5
7 8 9
MENU
REC
MENU
OK
OK
BACK
VOL CH
TEXT
BACK
VOL CH
TEXT
Press the or key on remote control for 2 sec (long press) and
longer to display the channel list.
BACK
The Horizon Main Menu 30
The Media Playback controls are displayed when pressing the OK key A progress bar is displayed above the Media Playback controls. The
during a live TV programme or a recorded playback and then pressing length of the white background represents the total playing time of the
the OK key while the PAUSE option of the action menu is highlighted. video, while the black progress bar represents the amount of video or
TV programme played from the start.
You can also PAUSE a programme with a When the Media Playback controls are accessed during a live TV
long press on the OK button during full programme, the progress bar can also have vertical grey markers which
screen playback. show that the content of the playback buffer includes previous
programmes and not only the current programme.
Vertical grey markers show that the content of the The end of the black progress bar shows the
playback buffer includes previous programmes and position of the video playback or TV programme
not only the current programme (only available in
TV playback mode)
The black progress bar represents The length of the white background
the amount of the video or TV represents the total playing time of
programme played from the start the video or TV programme
The media control sign shows the active control The vertical white bar shows the delay
mode (e.g. Play, Pause, Rewind, Fast Forward) from live playback (e.g. 10 min)
(only available in TV playback mode)
BACK
7 8 9 7 8 9
The Horizon Main Menu 31
TV 0
BOX 0
REWIND Press REWIND on the remote control during video FAST FORWARD
Press FAST FORWARD on the remote control from
playback doubles the rewind speed and the Media video playback doubles the speed, and the Media
Playback controls appears. Pressing REWIND re- Playback controls bar appears. Pressing FAST
peatedly while rewind is in progress, incrementally FORWARD while fast forward is in progress, incre-
1 2 3increases the rewind speed. mentally increases the fast forward speed.
REC For example: REC For example:
Press once to double speed Press once to double speed
4 5 6Press twice for six-fold speed Press twice for six-fold speed
Press three times for twelve-fold speed Press three times for twelve-fold speed
Press four times for thirty-fold speed
MENU MENU Press four times for thirty-fold speed
7 8 9
Pressing PLAY/PAUSE at any time cancels the Pressing PLAY/PAUSE cancels the fast forward in
rewind in progress and returns to normal play back progress and returns to normal playback speed.
speed. Pressing FAST FORWARD at any time doubles Pressing REWIND at any time doubles the rewind
0 the fast forward speed. speed.
PLAY/PAUSE Pressing PLAY/PAUSE at any time during rewind While in FAST FORWARD/REWIND mode,
or fast forward initiates playback at normal speed. the on-screen Media Playback controls
OKPressing PLAY/PAUSE while live video is play- OK indicate the action in progress including
ing initiates PAUSE. Pressing PLAY/PAUSE during a speed indicator. When you return to
normal speed playback or during PAUSE,
PAUSE mode initiates normal speed playback.
the on-screen Media Playback controls
C Press FAST FORWARD during PAUSE mode to half indicate the status and are cancelled after
the normal forward speed. a timeout or by the user pressing BACK.
MENU
BACK BACK
VOL CH VOL CH
OK
TEXT TEXT
BACK
The Horizon Main Menu 32
The TV GUIDE provides detailed in- If you set a programme rating, or lock a channel, that programme
formation about current programmes or channel in the TV GUIDE will be unavailable for viewing. For
as well as upcoming programmes information on how to unlock these items, refer to MISCELLANEOUS
of individual channels for the next LOCKED ITEMS.
7 days (depending on the channel)
and offers three modes to review the
schedule. Press OK on the remote
control to access the TV GUIDE.
BACK
The Horizon Main Menu 33
1 2 3
7 8 9
REC
MENU
CH
OK short or long press d isplays the action menu with RECORD
highlighted.
TEXT
Picture-in-picture of
highlighted programme
BACK
The Horizon Main Menu 34
1 2 3
7 8 9
REC
MENU
OK short press d isplays the action menu with VIEW highlighted.
OK OK long press s elects the channel and programme and switches
VOL
BACK
CH
to full screen view of programme.
TEXT
BACK
The Horizon Main Menu 35
GENRE VIEW
The GENRE VIEW option displays a programme list from all channels
based on their genre. It contains the following categories:
1 2 3
7 8 9
REC
MENU
CH
OK short or long press d isplays the action menu with RECORD
highlighted.
TEXT
BACK
The Horizon Main Menu 36
This option enables you to change The action menu under TV GUIDE is displayed
the schedule timeline of the after pressing the OK key with either the
ALL CHANNELS screen. The time current programme (long press) or any other
window can be set to 30, 60, 90 and upcoming programme (short press) in focus.
120 minutes. Press OK on the remote This screen shows the action menu after
control to access this item. pressing OK with an upcoming programme in
focus:
SEARCH
Enables you to search for an item.
Time window options
MORE LIKE THIS
Launches a screen with related videos or programmes for
you to watch.
INFO
Offers various information on the played video or pro-
gramme. Information includes start and end time of the
programme, progress bar, parental rating, director, actors,
and description of the video or programme.
RECORD
Enables you to start recording the programme in focus.
After pressing the OK key, the Options screen appears. The
ADD EXTRA TIME option allows you to set the frequency
of the recordings (how many times the recording will occur)
and the start and end time. If the programme you want
to record is part of a series, the options will include
RECORD ENTIRE SERIES and RECORD THIS EPISODE.
MAKE FAVOURITE Enables you to add a channel to your list of favourite channels.
BACK
The Horizon Main Menu 37
Suggested Suggested
7
5 6
9
8
MENU
OK
BACK
OK on SEARCH launches the SEARCH function.
VOL CH
TEXT
BACK r eturns to previous screen.
MENU r etrieves the MAIN MENU.
BACK
The Horizon Main Menu 38
The action menu under SUGGESTED The SEARCH function is the same as the SEARCH function of the MAIN
is displayed when you press OK MENU and is used throughout the platform. For details, go to SEARCH.
having highlighted an item from the
options. SORT
The action menu screen differs for The SORT option allows you to sort the SUGGESTED FOR YOU videos
Video on Demand items and linear TV. alphabetically or by date.
It depends on the action available for
each individual item. The following is a FILTER
list of all available actions: Available actions
The FILTER option refines the options/items on screen that fulfil the
INFO
Offers a variety of information about the played filter criteria. The filtering options are dynamic. This means that the
video. Information includes start and end time filtered keywords change based on the option. Some items or options
of the programme, progress bar, parental rating, do not offer the FILTER function.
director, actors and description of the video.
RENT
Enables you to rent a video and subsequently
play the rented video.
BACK
The Horizon Main Menu 39
SEARCH Keyword
The SEARCH option in the MAIN MENU enables you to search The KEYWORD search option enables you to search for items by enter-
for various services and items, such as films, programmes and Video ing a keyword related to the item.
on Demand content. Not only is this a standalone option in the Home screen of the KEYWORD search:
MAIN MENU, it is also accessible from many of the on-screen sub-
menus and functions.
Alphanumerical characters AZ, 09, Highlighted character Entry field with cursor
delete character < and special characters
TV BOX
or highlights the next character in the corre-
1
7
2
8
3
9
sponding direction: cyclic in behaviour.
on highlighted a dds the highlighted character to the entry
0
OK
REC
MENU
BACK
TEXT
BACK
The Horizon Main Menu 40
After entering the first character, the screen automatically offers a fil- After entering a few characters, the keyword list is filtered down to
tered keyword list, based on the available matching search results. This fewer words. If the keyword you want to search for is not yet included
filtered list is refined after each character is entered. in the filtered list, you must enter more characters.
Characters are greyed out and non-selectable if they are not valid as
the next possible character in the search results.
Grayed-out characters are unavailable Keyword list Entered character Number of available Keyword list Quantity of available content
for the current keyword (e.g. C) keywords with the same keyword
BACK
The Horizon Main Menu 41
When the keyword you are searching for appears in the list, use the If you are satisfied with the result, press OK on the remote control to
or to highlight it and then select it by pressing OK on the remote access the item.
control. This will display the results screen: If you are not satisfied with the result, you can use the REFINE function
to obtain more results.
Refine your results List of results containing Related content Refine options
the selected keyword
REFINE enables you to refine your results by sorting them based on the
following criteria:
SORT BY TIME (sorts the results with the latest first).
SORT BY RELEVANCE (sorts the results in order of the best match to
the keyword).
FILTER BY PRICE (Free, Paid for or All items).
FILTER BY SOURCE (items from TV, ON DEMAND, LIBRARY or ALL).
EDIT KEYWORD (redefine the search).
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The Horizon Main Menu 42
More options
Criteria Sub-criteria
KEYWORD ENTER KEYWORD
GENRE ALL or select the preferred GENRE
CHANNEL ALL CHANNELS or select a single channel
VIDEO FORMAT ALL, STANDARD or HD
BACK
The Horizon Main Menu 43
If you are satisfied with the selected search criteria, press the key to The list of results is displayed. By default the most relevant result is
select SEARCH. A summarised list of the criteria appears. Press OK to highlighted. If a current live TV programme is selected, the video is
start the search. displayed in the PIP window.
If you are satisfied with the result, press OK to start the playback of the
selected film.
If you wish to continue refining results, press the key to select
the REFINE option. For details on the REFINE option, please refer to
KEYWORD.
BACK
The Horizon Main Menu 44
MY LIBRARY
The MY LIBRARY option in the MAIN MENU enables you to set up and
manage recordings, view recorded and rented content, and view your
home network content, such as photos, music and videos. Press OK on
the remote control to access the MY LIBRARY options.
Your home Your home Devices Your home Your purchased on Demand
network photos network music connected to box network videos films and programmes
1
TV
2
BOX
3
or scrolls between upper and lower row of categories.
4 5 6
0
REC
OK
VOL
BACK
CH
BACK r eturns to previous screen.
TEXT
BACK
The Horizon Main Menu 45
MY RECORDINGS
This option displays a list of programmes you have recorded, sorted to
show the most recent. At any time, you will always see the newest and
latest recorded content.
2
BOX
3
OK short press on a retrieves the action menu.
highlighted item
4 5 6
7 8 9
MENU OK
OK
highlighted item
BACK
VOL CH
ORDERS
Select ORDERS to view which On Demand content you ordered most
recently. During the rental period (generally 48 h) you can play videos
as many times as you like without incurring additional costs.
BACK
The Horizon Main Menu 46
You can use the MY VIDEOS option to access all videos found by Pressing OK when the desired video or recording is highlighted, displays
Horizon in your home network. the action menu, with Play selected.
The action menu contains several options related to the video. After
Please note that Horizon only supports highlighting an option, press OK to access it. The options are:
the main video formats. See the next page
for a list of supported video formats. PROTECT/ Enables you to protect the video from automatic
UNPROTECT deletion by the system during disk cleaning actions.
Total number of videos Highlighted video
FORMAT
Enables you to change the audio, subtitles and
video format.
INFO
Offers various information on the played video.
The information includes start and end time of
the programme, progress bar, parental rating,
director, actors, users and critics ratings, and
description of the videos.
PLAY/PAUSE
Displays the MEDIA PLAYBACK CONTROLS
which includes the total playing time and the time
already played.
PLAY FROM START Enables you to restart the film from the beginning
if it is already being played.
DELETE
Launches a delete confirmation screen enabling
you to delete the video.
Available Sort function Search function Filter function
videos LOCK
Enables you to protect the content from auto
matic deletion by the system during disk cleaning
actions.
BACK
The Horizon Main Menu 47
Functions for MY RECORDINGS, ORDERS and MY VIDEOS Supported video formats for MY VIDEOS
FILTER
The filter function is similar to SEARCH but is more specific for the
LIBRARY items. The filtering options are dynamic. This means that the
filter keywords change based on the option. Some items or categories
do not offer the FILTER function.
BACK
The Horizon Main Menu 48
My photos
The MY PHOTOS option contains all the photos or pictures from your
home network devices. Press OK on the remote control to access your
photos.
Use the navigation keys to Select the Photos folder and press OK.
browse through the available devices. You will then be able to select your pic-
Once you have highlighted the device tures by date, album name, etc. Select
you want, press OK. the desired folder until your pictures are
displayed.
BACK
The Horizon Main Menu 49
To retrieve the Action Menu for MY PHOTOS, press OK when viewing a Horizon support the following image formats within MY PHOTOS:
photo in full screen. The Action Menu contains the following options: .JPG/.JPEG
.PNG
SLIDESHOW
For viewing photos automatically in sequence.
After pressing OK, you can select a refresh rate
of one second to a maximum of 20 seconds.
Once you select the refresh rate, press OK to
start the slideshow. Options during slideshow:
BACK
The Horizon Main Menu 50
My Music
The MY MUSIC option contains all music related items from your home
network devices. Press OK on the remote control to access your music.
Available music albums Name of album
Indexed music files located on a Sort function Search function Filter function
Make sure your DLNA-certified devices
are connected to the Horizon home currently disconnected device
network using either WLAN or Ethernet. are displayed in grey type.
Refer to SET UP HOME MEDIA for more
information on how to connect your home
media devices.
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The Horizon Main Menu 51
Symbol Function
Play Shuffle all
Pause Stop shuffle
Next track Repeat
Previous track Repeat all
Shuffle Stop repeat
After a period of inactivity, the screen containing the album details will
be replaced by a screen saver. The audio however, will continue playing
without interruption.
To stop playback and return to albums, press BACK on the remote
control.
Album thumbnail (if available) Track names Name of album Track playing time The music cover must be embedded
within the music file metadata to be
correctly displayed in My Music.
Use the navigation keys to browse through the available
albums. Once you have highlighted the album you want to play, press OK.
The first track of the album will start to play.
Supported music formats for MY MUSIC
To control the playback of tracks, press the OK key on the remote. The
control panel appears: Horizon supports the following music formats within MY MUSIC:
.MP3
Track total playing time .M4A
.AAC
Track progress bar .WAV
.WMA
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The Horizon Main Menu 52
MY DEVICES
MY DEVICES displays all the devices you have connected to the Horizon
box and in turn, the contents of the device. Press OK on the remote
control to access the contents of your devices. Select MY DEVICES to
access all supported media (videos, photos and music) from your home
network.
Use the navigation keys to Select the folder you want to access and
browse through the available devices. press OK to play it (if it is a video or mu-
Once you have highlighted the device sic) or view it (if it is a photo or picture).
you want, press OK to access the device
contents.
BACK
The Horizon Main Menu 53
apps
The Apps (applications) option contains all the applications available on
the Horizon box. Select Apps and OK on the remote control to access
the applications portal. All apps are displayed in a mosaic view.
BACK
The Horizon Main Menu 54
MY DVR PLANNER
MY DVR PLANNER contains a list of all future recordings. You can also
set up new manual recordings or modify and delete future events.
The MY DVR PLANNER screen displays the Recordings list, which is an Set new recording manually List of scheduled items:
overview of all scheduled future recordings. In addition, it enables you The Recordings list
to manually book a new recording by selecting the NEW RECORDING
option. The default order of the displayed items is by date (from earliest
to latest). Within any single date, the items are sorted by start time.
BACK
The Horizon Main Menu 55
NEW RECORDING
This enables you to set up a recording After setting all aforementioned data,
from any channel, at any date, time and select RECORD and press OK and
frequency that you want. return to the MY DVR PLANNER
screen, otherwise correct the settings
under CRITERIA.
CHANNEL
Enables you to select the channel you want to record Action menu My DVR planner
from. Use the or key to scroll through the
channels, then press OK to select a channel. To retrieve the action menu for the PLANNER option, press OK when an
item is selected and highlighted.
DATE
Enables you to set the day of recording. By default the The action menu contains several options related to the planner. After
first date on the list is TODAY. Use the or key highlighting an option, press OK to access it. The options are:
to scroll through the dates, then press OK to select a
date. INFO
Offers various information on the item.
START TIME
Enables you to set the start time of the recordings. En- LOCK
Enables you to protect the content from automatic
ter the digits by using the remote control and press OK. deletion by the system during disk cleaning actions.
After setting the time, scroll to CONFIRM and press OK.
DELETE
Launches a delete confirmation screen enabling
END TIME
Enables you to set the end time of the recordings. En- you to cancel the current recording.
ter the digit by using the remote control and press OK.
After setting the time, scroll to CONFIRM and press OK. DELETE ALL Launches a delete confirmation screen enabling
you to cancel all recordings.
FREQUENCY
Enables you to set the frequency of the recording
(how many times the recording will occur). Use the RECORD SERIES
Enables you to set up the recording of a complete
or key to highlight one of the options. series.
SEARCH
Allows you to search the available media content
using functions such as keyword search and ad-
vanced search.
BACK
The Horizon Main Menu 56
on DEMAND
The ON DEMAND option of the MAIN MENU enables you to view and
rent items from the entire upc cablecom catalogue. Press OK on the
remote control to access ON DEMAND.
BACK
The Horizon Main Menu 57
ALL VIDEOS is a sub category of the ON DEMAND menu. It displays Use the SORT function to sort the items for easier viewing.
the different types of video-related items that are available. Browse
through the different categories and access what you want by pressing SEARCH
the OK key.
You can browse through the available items by using the navigation The SEARCH function is the same as the SEARCH function of the MAIN
keys on the remote control and by using the SORT, SEARCH and FILTER MENU and is used throughout the platform. For details, go to SEARCH.
functions.
FILTER
Highlighted movie
BACK
The Horizon Main Menu 58
SEARCH
Enables you to search for an item.
INFO
Offers a variety of information on the selected
video. Information includes parental rating,
director, actors and description of the videos.
RENT
Enables you to rent the item.
BACK
The Horizon Main Menu 59
The TOOLBOX option in the MAIN MENU enables you to customize the The CUSTOMER CARE option of TOOLBOX provides you with help infor-
Horizon box according to your needs. It also provides frequently asked mation. The help information is grouped into the following categories:
questions and other useful customer care information.
CONNECTION TEST
BACK
The Horizon Main Menu 60
PREFERENCES
Enables you to compile a list of your favourite
channels and set your viewing preferences.
HOME NETWORK
Enables you to set up your home network and your
Settings media catalogue.
BACK
The Horizon Main Menu 61
HORIZON BOX
The HORIZON BOX option enables you to set and adjust basic functions
of the Horizon box.
DEFINE AUTO E nables you to set the start and end time
STANDBY TIME of AUTO STANDBY.
BACK
The Horizon Main Menu 62
Audio/Video Settings
TV SET INFO P rovides info about the TV set if supported by HDMI OUTPUT Enables or disables HDMI audio output
your TV device.
S/PDIF OUTPUT Enables or disables S/PDIF audio output.
HD RESOLUTION Enables switching between TV resolutions.
DOLBY (AC3) Enables or disables S/ DOLBY (AC3) audio
4:3 VIDEO E nables you to select the type of screen display OUTPUT output.
DISPLAY to use when a programme is broadcasted in 4:3
mode, either PILLARBOX, FULLSCREEN (ZOOM), S/PDIF AUDIO S ets the S/PDIF audio delay. The delay can
or FULLSCREEN (STRETCH). DELAY be changed in increments of 50 ms between
limits of 0 ms and +200 ms.
HDMI AUDIO S ets the HDMI audio delay. The delay can
DELAY be changed in increments of 50 ms between
limits of 0 ms and +200 ms.
BACK
The Horizon Main Menu 63
REQUIRE PIN AT With this option set to ON, you must enter the
STARTUP PIN CODE when switching the Horizon box ON
from standby.
PURCHASE PROTECTION
This option enables you to set Purchase Protection ON or OFF. With
Purchase Protection set to ON, you are asked to enter your purchase Choose the channels you would like to After selecting the channels go to
code when renting items. If you set this option to OFF, anyone can rent lock or unlock by pressing the OK key. the left and select CONFIRM LIST by
items using your account. In default setting, the Purchase Protection is You will see a lock displayed beside the pressing the OK key.
set to ON. selected channel
BACK
The Horizon Main Menu 64
RECORDINGS
The following options are available:
REMINDER NOTIFICATION
This option enables you to turn reminder notifications ON or OFF.
BACK
The Horizon Main Menu 65
PREFERENCES
GENERAL
The options available under GENERAL settings are the menu language,
the basic display settings for menus and the preferred start channel.
MENU Enables you to change the menu language. The TV GUIDE Enables you to change the way the TV Guide is
LANGUAGE options are the same as those shown when the BACKGROUND displayed. The options are:
Horizon box was started for the first time. You
can set the menu language to German, French, TRANSPARENT BACKGROUND
Italian and English. The TV Guide is displayed over the full screen
current channel.
TRANSPARENCY Enables you to set the transparency of the menus
that appear over full screen TV. The options are: SOLID BACKGROUND
The TV Guide is displayed with the current
CLEAR channel in a mini TV screen in the top left corner.
The most transparent
START CHANNEL E nables you to select the channel that is
STANDARD displayed when you start the Horizon box. The
About 50% transparent options are:
DARK DEFAULT
The most opaque Shows the upc cablecom Info Channel
INFO MENU Enables you to set the length of time the channel LAST VIEWED CHANNEL
TIME OUT bar is displayed. The options are 5 sec, 10 sec, or Shows the channel being watched when the
15 sec. Horizon box is switched off.
BACK
The Horizon Main Menu 66
FAVOURITE CHANNELS
These options enable you to create a list of your favourite channels.
BACK
The Horizon Main Menu 67
BACK
The Horizon Main Menu 68
NETWORK Provides information on the status of the home Please note that the length of your pass-
DIAGNOSTICS network word must be at least 8 characters. To
confirm your new password, press BACK
on the Horizon remote control and then
select APPLY SETTINGS.
BACK
Miscellaneous 69
If you set a programme rating or lock a channel, that programme or Locked programmes or channels are also
channel will be unavailable for viewing. shown when using the channel bar.
This occurs by pressing the UP or DOWN keys
Locked channel when the channel bar is displayed. The chan-
nel bar content is updated to the previous/
This occurs when the current channel is next channel, but the channel or programme
locked for viewing. To unlock the channel press is locked.
OK and enter your PIN or go to SETTINGS to
remove the lock for this channel. The default
PIN is 0000. Unsubscribed channel in channel bar
Unsubscribed channel
BACK
Miscellaneous 70
BACK
Miscellaneous 71
AUTOMATICALLY MANUALLY
If you select the AUTOMATICALLY option, the Horizon box decides at If you select the MANUALLY option
the actual time of the conflict, how to resolve the conflict. and press OK, a list of programmes to
The Horizon box assigns each of the booked recordings a priority level, be recorded appears (listed from the
with protected recordings having the highest priority and recordings earliest to the latest).
that were booked earlier, the lowest priority. Live TV has priority over all You can now select the single/mul-
bookings. tiple programmes that you want to
When a conflict is imminent, the Horizon box will stop recording the cancel to resolve the conflict. Until
booking with the lowest priority and start recording the booking with the conflict is resolved, the high-
the higher priority. light will stay on the next item that
If the higher priority booking is completed before the lower prioritised needs to be cancelled. If the conflict
booking time is over, the Horizon box will resume recording the lower is resolved, this screen disappears
priority booking. automatically.
CANCEL RECORDING
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Miscellaneous 72
Disk space management conflicts Based on the priority of the recordings, the system displays two diffe
rent messages.
The Disk Space Management conflict screen is displayed when you The following message is displayed if there are non-protected (low
have started or booked a recording of a programme and the Horizon priority) recordings on the disk:
box determines that there is insufficient disk space to complete the
booking. When this conflict screen appears, it is displayed because of Your disk is full. Would you like to automatically delete
the Disk Space Management settings you have configured in TOOLBOX previousrecordings?
RECORDINGS AND REMINDERS. In this case, you are asked to accept or reject the deletion of low
priority recordings from the disk to continue the recording. You have
Conflict during recording in progress two choices:
To keep the low priority recordings, select the NO option and press
When there is a recording in progress and the disk is full, the following OK. The Horizon box will not cancel the recordings with low priority
screen appears: and recording of the current booking is stopped.
To delete low priority recordings, select the YES option and press OK.
The Horizon box will cancel recordings with low priority and the
current booked recording will continue.
BACK
Miscellaneous 73
When you are booking a recording or you manually start a recording and
the disk is full, the system will also display a conflict warning message.
BACK
Internet & Telephony 74
Our telephone services Setting up the voicemail box for the first time
We are happy that you have chosen Phone. The following pages contain Here you can choose the language,
3 P lease dial number 3 and follow
everything you need to know about the various options which this new record a personal message and
the instructions.
service from upc cablecom offers you. We would like to wish you a lot change your PIN for external access
of fun with your first call. to the voicemail box. You can switch
The voicemail box is deactivated by default. If required, you will need to this on by forwarding your calls.
set up the voicemail box first.
Your voicemail box Changing your PIN code for external access to the
voicemail box
Notification of new messages by means of a special buzzing sound 3 Press the number 3 to go to the Settings menu.
on your home phone or, alternatively, an SMS can be sent to your 2 Press the number 2 to go to the Changing your PIN code menu.
mobile phone Follow the voice-guided instructions to change your PIN code.
Messages can be retrieved and voicemail box settings changed via
the Internet
A choice of a standard greeting or a personally recorded Please note that the PIN code for external access to the voicemail
announcement (max. 1 minute recording time) box is not valid for call barring services. There is another PIN code
Push-button callback for that matter.
Maximum duration per recorded message: max. 5 minutes
Capacity: 100 messages
Storage time for incoming messages
New (unheard) messages: 30 days Listening to voicemail messages
Previously heard messages: 5 days
Stored messages: 30 days When new messages have been recorded for you, the voicemail box
Voice-guided user instructions in German, French, Italian or can notify you in two ways.
English By SMS on your mobile phone (activation is described below)
Direct access to your voicemail box when you are away from home: By a double beep when you pick up the receiver
dial 086 followed by your phone number including the area code
(e.g. 086 044 123 45 67).
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Internet & Telephony 75
Listening to voicemail messages from your own line Operating the voicemail box
7 8 9 Delete
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Internet & Telephony 76
Activation Deactivation Before you can use this service, you must first change the pre-set
Call the following service number: Call the following service number: PIN code (0000) on your home phone connection. The PIN code
* 555 # # 555 # must contain four digits and four identical numbers may not be
Wait for the confirmation and then end Wait for the confirmation and then end used. This is not the same PIN setting as for external access to
the call. the call. the voicemail box. However, you can define the same PIN for both
functions.
Activation Deactivation
Call the following service number: Call the following service number: Please note that only one call barring function can be activated at
* 888 # # 888 # any one time. In order to switch from one call barring function to
Wait for the confirmation and then end Wait for the confirmation and then end another, simply activate the call barring function you wish to use.
the call. the call. The previous function will be deactivated automatically.
Forwarding all calls to the voicemail box Barring all outgoing connections (except for emergency calls
(you will receive no further calls on your telephone.) 112, 117, 118, and short numbers 143, 144, 145 and 147)
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Internet & Telephony 77
Barring outgoing calls to numbers abroad and calls to Barring outgoing calls to numbers abroad, to all business
satellite phones numbers and calls to satellite phones
Barring outgoing calls to satellite phones Barring outgoing calls to satellite phones and business
numbers (0906x)
Activation Deactivation
Call the following service number: Call the following service number: Activation Deactivation
* 33 * your PIN * 4 # # 33 * your PIN # Call the following service number: Call the following service number:
Wait for the confirmation and then end Wait for the confirmation and then end * 33 * your PIN * 8 # # 33 * your PIN #
the call. the call. Wait for the confirmation and then end Wait for the confirmation and then end
the call. the call.
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Internet & Telephony 78
Forwarding calls to a chosen number when you are not Additional functions
available (after 25 seconds)
This enables you to forward all incoming calls to any telephone number. Do not disturb
Activation Deactivation If you prefer not to be disturbed, you can turn off your phone with Do
Call the following service number: Call the following service number: not disturb without disconnecting the phone from the cable modem.
* 61 * call forwarding number # # 61 # A recorded message will advise the caller that you do not wish to be
Wait for the confirmation and then end Wait for the confirmation and then end disturbed.
the call. the call.
Activation Deactivation
Call the following service number: Call the following service number:
* 26 # # 26 #
Forwarding calls to a chosen number when your phone line Wait for the confirmation and then end Wait for the confirmation and then end
is busy the call. the call.
This enables you to forward all incoming calls to another number when
your line is busy.
Suppressing your number for individual calls
Activation Deactivation
Call the following service number: Call the following service number: You can block your telephone number on a call-by-call basis to
* 67 * call forwarding number # # 67 # prevent it from being displayed on the called subscribers phone.
Wait for the confirmation and then end Wait for the confirmation and then end
the call. the call. Call the following service number:
* 31 * number to call #
Wait for the confirmation and then end the call.
Please note that when activating call forwarding after a delay or
if engaged, the relevant forwarding instructions to the voicemail
box are deactivated and have to be reprogrammed if required. If
you wish to divert to a new telephone number, deactivate the old Permanently suppressing your number
diverted number first. Please also note that call forwarding does
not work if the Call waiting function is active. To activate this function, please call our customer service on
0800 66 88 66.
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Internet & Telephony 79
Activation Deactivation
Call the following service number: Call the following service number: Rejecting a waiting call
* 77 # # 77 #
Wait for the confirmation and then end Wait for the confirmation and then end Press or R and wait for the dialling tone and press 0 .
the call. the call.
Please note that call forwarding does not work if the Call waiting
Please note that some companies as well as private subscribers function is active.
will not accept calls if the callers number identification is blocked.
If your line is engaged, a third party can still call you and let you know Press or R and wait for the dialling tone and press 1 .
that they are waiting. You will be informed by means of an audible tone.
You now have the option of terminating the present call or placing it on
hold temporarily while you accept the waiting call. You can of course You can also end the current connection by hanging up. In this
ignore the waiting call if you wish. case, a call indicates that you have a pending call. While you hear
the ringing tone, you can accept the pending call by lifting the
Activation Deactivation receiver.
Call the following service number: Call the following service number:
* 43 # # 43 #
Wait for the confirmation and then end Wait for the confirmation and then end Accept waiting call and place existing call on hold
the call. the call.
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Internet & Telephony 80
This enables an existing call to be placed on hold in order to query uring a call, you can add another person to the conversation or ex-
D
something with another subscriber on the same line or to answer a clude them again at any time without terminating the existing call.
waiting call (that has already been signalled). The existing call is held in
the exchange.
Start three-way conference (during a call)
Press or R , then 2 to switch between the connections/calls. Replace receiver (both calls are terminated).
To switch back and forth between participants:
Press or R , wait for the dial tone, enter 2 .
First connection is put on hold, second remains active.
Terminate call on hold
Press or R and wait for the dialling tone and press 0. From the function Hold
The existing call remains active.
Fax
Press or R and wait for the dialling tone and press 1.
The call on hold becomes active.
You can also connect a fax machine for data transmission to the cable
modem. The fax groups 2/3 (up to 14.4 kbit/s) are supported.
If you terminate one of the two calls by replacing the receiver, the
phone will ring to indicate that the other call remains active. You
can accept the call by picking up the receiver while the phone is
ringing.
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Internet & Telephony 81
You can find answers to frequently asked questions and general tips
Number Service name Description online at upc-cablecom.ch/support. Of course, our technical support is
1818 Directory enquiries National and international also available at 0800 66 88 66, Monday to Friday from 8 am to 10 pm
and Saturday and Sunday from 10 am to 6 pm.
112 Emergency services number
117 Police Connects you to the nearest
118 Fire service emergency control centre.
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Internet & Telephony 82
Thank you for choosing upc cablecom as your Internet service provider. Depending on the type of subscription, you can register up to five
The following pages contain everything you need to know about the @hispeed.ch e-mail addresses. The maximum storage space per e-mail
various options provided by the tried-and-test Internet service from address is 500 MB. The maximum size of an e-mail is limited to 15 MB
upc cablecom. We hope you have a lot of fun! (sending and receiving). You can login to Webmail at www.hispeed.ch.
For this, you need your @hispeed e-mail address and your personal
password. You will receive the password (username and password)
Installation separately by mail.
For correct installation of your modem and the wireless router please
either use the upc cablecom Installer DVD or the Quick Install Guide. Additional services
The DVD provides animated instructions on how to connect the devices
correctly, automatically creates a wireless connection with your com- At hispeed.ch, you have you have access to other services, such as set-
puter and sets up a personal @highspeed.ch e-mail address. ting up your own homepage (My Homepage) or sending a free SMS
You will also find the Security Package on the Installer DVD, which pro- (between 40 and 60 SMS). You also have 100 MB of Online Storage,
vides your Windows computer with optimal protection against viruses. which you can access from anywhere or allow your friends to access it.
Security Support
The complete security solution offered by upc cablecom protects your You can find answers to frequently asked questions and general tips
computer effectively against threats from the Internet. The Internet online at upc-cablecom.ch/support. Of course, our technical support is
Security Package includes anti-virus protection, spyware protection and also available at 0800 66 88 66, Monday to Friday from 8 am to 10 pm
also a firewall and parental control. and Saturday and Sunday from 10 am to 6 pm.
Please use the Installer CD to install the Security Package or download
the software from upc-cablecom.ch/ security.
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Appendices 83
The Horizon Web Admin interface is loaded into your web browser.
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Appendices 84
If any of the following icons appear on the Horizon box display dur-
ing normal operation and the problem persists, contact upc cablecom
customer care (0800 66 88 66).
HORIZON
OFFLINE BOX There is no connection to
CONNECTIVITY upc cablecom services.
Error messages
This screen shows the used authentication and encryption protocols If an error message appears on the
and gives you access to the connection password. This can be changed screen during either the installa-
in the Passphrase field. Make sure to note the password you enter tion process or normal use, follow
as this will be required when connecting other devices to the WLAN the instructions on the screen and
network of your Horizon box. The default password can be found on the write down the ERROR CODE. If the
underside of your Horizon box. problem persists, please call upc
cablecom customer care (0800 66
88 66).
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Appendices 85
Problems and solutions The volume controls on the Horizon remote control does not work.
I cant change the volume for any programmes
There is no picture on the TV
To increase or decrease the volume for digital television programmes,
Check the HDMI or SCART cable connections of the Horizon box the remote control must first be set up for use with your television.
and TV. Otherwise the sound volume can only be adjusted using the TV remote
Check the cable connection between the Horizon box and cable wall control.
socket. Refer to PAIRING THE HORIZON REMOTE CONTROL WITH YOUR TV.
There is no audio sound on the TV The television picture is pixelated (blocky effect)
Check the HDMI or SCART cable connection between the Horizon The signal received by the Horizon box is too weak. Check the coax cable
box and TV. If other audio devices are connected, check their cables between the wall socket and the Horizon box. In order to ensure the
also. quality of the digital signal, you must use the cables supplied (see p.
Verify that the volume level is not set to zero. 7) or those in line with the C12 standards. C12 stands for Coax12; this
cable corresponds to the special requirements for damping and radia-
tion. If you have your own distributors or amplifiers, always connect
The power on the Horizon box does not go on them externally the Horizon box must be directly connected to the
wall socket. If the picture remains pixelated after the cables have been
Check if the power supply cable is correctly plugged into the Horizon checked, please call customer care on 0800 66 88 66.
box and wall electrical socket.
Check that the ON/OFF switch on the rear of the Horizon box is not
set to the OFF position. I want to watch a channel but the message You are not subscribed
to this channel appears
The Horizon remote control no longer works, the Horizon box The number of available channels depends on your subscription. Some
doesnt react to its commands channels require an additional subscription. If you are interested, please
call customer care on 0800 66 88 66.
If the remote control no longer functions correctly, it is probably time
to replace the batteries. If the remote control still doesnt work after
having replaced the batteries please call upc cablecom customer care I have forgotten or lost my PIN code
(0800 66 88 66) to have your remote control replaced.
The preset PIN code is 0000. If the PIN has been changed and you have
forgotten or lost the new code, please call customer care on 0800 66
88 66 to reset the PIN code.
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Appendices 86
What do I have to watch out for when connecting the Horizon box?
Yes, by connecting a SCART cable (not delivered with the device) to the
SCART connector on your television set. For best picture quality, you
should always use the HDMI cable where possible.
Can I connect the Horizon Box to the television via both HDMI
(for HD) and SCART (for standard definition) at the same time?
This is not generally possible. There are, however, some televisions that
allow this. If this is the case, it is possible to manually switch between
SCART and HDMI transmission. Generally, it is recommended that you
decide on one or the other. The HDMI connector will usually be the best
choice.
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Futronic 1061 Haihong 1176 Huanyu 1292 ITT Nokia 1407 Kiota 1522 Local India TV 1653 Medison 1788 Myryad 1922
G Halifax 1179 Huari 1294 ITV 1408 Kioto 1523 Local Malaysia TV 1656 Megatron 1795 N
Gaba 4059 Hallmark 1180 Huijiaban 4108 J Kiton 1525 Lodos 1659 MEI 1796 NAD 1926
Galaxi 1068 Hampton 1183 Humax 1298 JCB 1421 KLL 1531 Loewe 1660 Melectronic 3654 Naiko 1930
Galaxis 1069 Hankook 1188 Hygashi 1308 Jean 1424 Kneissel 1535 Loewe Opta 3540 Melvox 1799 Nakimura 1933
Gateway 1076 Hanseatic 1190 Hyper 1309 JEC 1426 Kolin 1541 Logik 1661 Memorex 1800 Naonis 1936
GBC 1078 Hantarex 1192 Hypson 1312 Jiahua 1435 Kolster 1543 Logix 1663 Memphis 1802 NAT 1941
GE 1081 Hantor 1193 Hyundai 1315 Jinfeng 1438 Konig 1547 Luma 1674 Mercury 1804 National 1942
Geant Casino 1082 Harwa 1203 I Jinhai 1439 Konka 1548 Lumatron 1676 Mermaid 1806 NEC 1950
GEC 1083 Harwood 1204 Iberia 1320 Jinxing 1442 Korpel 1552 Lux May 1680 Metronic 1809 Neckermann 1951
Geloso 1087 Hauppauge 1206 ICE 1324 JMB 1445 Korting 1554 Luxor 1683 Metz 1810 NEI 1952
General Technic 1095 HCM 1210 ICeS 1325 JNC 1446 Kosmos 1557 LXI 1686 MGA 1811 Nesco 1960
Genesis 1096 Hema 1222 iDEAL 3641 Jocel 1448 Koyoda 1561 M Micromaxx 1822 Netsat 1966
Genexxa 1097 Hemmermann 1223 Imperial 1346 JTV 3645 KTV 1572 M Electronic 1688 Microstar 1827 NetTV 1967
GFM 3820 Hewlett Packard 1229 Indesit 1349 Jubilee 1460 Kunlun 1578 Madison 1698 MicroTEK 1829 Network 1968
G-Hanz 3397 Hifivox 1233 Indiana 1350 JVC 1464 Kuro 1579 Magnadyne 1702 Mikomi 1833 Neufunk 1970
Giant 1113 Higashi 1234 Ingelen 1354 K Kyoshu 1583 Magnafon 1703 Minato 1835 New Tech 1979
Goldfunk 1135 Highline 1236 Ingersol 1355 Kaisui 1471 Kyoto 1585 Magnavox 1706 Minerva 1838 New World 1980
GoldHand 1136 Hikona 1237 Inno Hit 1358 Kamosonic 3535 L Magnum 1709 Ministry Of Sound 4247 Newave 1981
Goldline 1138 HiLine 3533 Innova 1359 Kamp 1475 L&S Electronic 1588 Mandor 1717 Minoka 1840 Nicamagic 1994
GoldStar 1140 Hinari 1243 Innovation 1360 Kangchong 1476 LaSAT 1597 Manesth 1718 Mitsai 3851 Nikai 4566
Goodmans 1142 Hisawa 1247 Inotech 1364 Kanghua 1477 Lavis 1602 Manhattan 1719 Mitsubishi 1855 Nikkai 1998
Gorenje 1144 Hisense 1249 Insignia 1368 Kangwei 4115 Layco 4117 Marantz 1724 Mivar 1857 Nikkei 1999
GP 1147 Hitachi 1251 Inspira 4296 Kapsch 1483 Lecson 1606 Marelli 1729 Moree 4565 Nikko 2000
GPM 1149 Hitachi Fujian 1252 Interactive 3534 Karcher 1484 Lenco 1615 Mark 1731 Morgans 3970 Nimbro 4065
Gradiente 1151 Hitec 1253 Interbuy 1376 Kathrein 1486 Lenoir 1617 Mascom 1738 Morgans 1875 Nintaus 2006
Graetz 1152 Hitsu 1257 Interfunk 1377 Kawa 1487 Lesa 1622 Mastro 1743 Motion 1877 Noblex 2013
Granada 1154 Hoeher 1262 Internal 1379 Kawasho 1489 Lexsor 1626 Masuda 1744 MTC 1889 Nobliko 2014
Grandin 1156 Hongmei 1272 International 1380 Ken Brown 1499 Leyco 1627 Matsui 1750 MTEC 1890 Nogamatic 2016
Great Wall 4105 Hornyphon 1277 Intervision 1386 Kendo 1500 LG 1628 Matsushita 1751 MTlogic 1892 Nokia 2017
Gronic 1160 Hoshai 1278 IR 4110 Kennedy 1504 LG/Goldstar 3536 Maxdorf 1756 Mudan 1896 Norcent 2020
Grundig 1162 HP 1283 Irradio 1396 Kennex 1505 Liesenk 3537 Maxent 1757 Multistandard 1904 Nordic 2021
Grunkel 1164 Huafa 1287 IRT 1397 Kenstar 3756 Liesenk & Tter 1630 Maxim 1759 Multisystem 4121 Nordmende 2022
GVA 3510 Huanghaimei 1288 Isukai 1402 Kenwood 1507 Liesenkotter 1631 McMichael 1768 Multitec 1906 Nordvision 3543
H Huanghe 1289 ITC 1404 Khind 1511 Life 3538 Meck 1775 Multitech 1907 Normerel 2024
Haaz 1172 Huanglong 1290 ITS 1405 KIC 1512 Lifetec 1633 Mediator 1784 Murphy 1911 Nortek 3862
Haier 1175 Huangshan 1291 ITT 1406 Kingsley 1520 Lloyds 1648 Medion 1787 Musikland 1915 Novatronic 2035
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Novex 4567 Panda 2155 Profex 2269 Rediffusion 2364 Sears 2514 SKY 2610 SuperTech 2789 Techwood 2884
Nu-Tec 2048 PARK 3951 Profilo 2272 Redstar 2366 Seaway 2515 Skysonic 2627 Supervision 2791 Tecnimagen 2885
O Pathe Cinema 2168 Profitronic 2273 Reflex 2368 Seelver 2520 Skyworth 2631 Supra 2792 Teco 2886
O.K.Line 4301 Pathe Marconi 2169 Proline 2274 Relisys 2374 SEG 2522 SLX 2638 Supreme 2795 Tedelex 2889
Oceanic 2061 Pausa 2171 Promax 2275 Remotec 2377 SEI 2524 Sogera 2649 Susumu 2797 Tek 2892
Okana 4122 Peng Sheng 2181 Proscan 2279 Reoc 2379 Sei-Sinudyne 2525 Solavox 2654 Sutron 2798 Teknika 2895
Okano 2065 Penney 2182 Prosco 2280 Revox 2383 Seleco 2528 Sonawa 2663 Svasa 2801 Teleavia 2901
Olevia 2067 Pensonic 3778 Prosonic 2282 Rex 2385 Semivox 2529 Songdian 4136 Swisstec 2806 Telecor 2910
Omni 2074 Perdio 2185 Protech 2284 RFT 2386 Semp 2530 Soniko 2669 Sydney 2808 Telefunken 2914
ONCEAS 3544 Perfekt 2186 Proton 2288 Rhapsody 2387 Sencora 2531 Sonitron 2671 Sylvania 2809 Telefusion 2915
Onei 4302 Petters 2189 Protron 2289 Rinex 2392 Sentra 2534 Sonneclair 2673 Symphonic 2810 Telegazi 2917
Onida 2081 Philco 2192 ProVision 2291 R-Line 2327 Serie Dorada 2538 Sonoko 2675 Synco 2811 Telemeister 2924
Onimax 2082 Philharmonic 2194 Pye 2302 Roadstar 2398 Serino 2539 Sonolor 2676 Sysline 2815 Telesonic 2930
Onn 3663 Philips 2195 Pymi 2304 Robotron 2401 Shanghai 2547 Sontec 2677 Sytong 2820 Telestar 2931
Onwa 2087 Phocus 2198 Q Rolson 2410 Shanshui 4133 Sony 2679 T Teletech 2934
Opera 2090 Phoenix 2199 Qingdao 2308 Rowa 2416 Shaofeng 2549 Sound & Vision 2680 Tacico 2823 Teleton 2935
Optimus 2095 Phonola 2201 Quadro 4071 Royal Lux 2420 Sharp 2550 Soundesign 2684 Tactus 2825 Televideon 2938
Orbit 2103 Phonotrend 2202 Quandra Vision 3546 RTF 3548 Shencai 2553 Soundwave 2689 Taishan 2835 Teleview 2939
Orion 2111 Pilot 2207 Quasar 2320 S ShengCai 4217 Sova 2690 Talent 2838 Televiso 2941
Orline 2113 Pioneer 2212 Quelle 2322 Saba 2429 Shenyang 2555 Sowa 2691 Tandberg 2842 Temco 2946
Ormond 2114 Pionier 2213 Questa 2324 Sagem 2434 Shinelco 4074 Soyea 2692 Tandy 2843 Tennessee 2952
Orsowe 2116 Plantron 2219 R Saisho 2437 Shintoshi 2564 Squareview 2703 Tashiko 2850 Tensai 2954
Osaki 2118 Playsonic 2224 Radialva 2329 Saivod 2439 Shivaki 2567 Srypton 4138 Tatung 2852 Tenson 2955
Osio 2121 Polaroid 2230 Radio 4128 Salora 2443 Shorai 2569 Standard 2713 TCL 2856 Tesla 3680
Oso 2122 Polyvision 4304 Radiola 2330 Sambers 2445 Siam 2572 Starlite 2728 TCM 2857 Tesmet 3550
Osume 2123 Poppy 2236 Radiomarelli 2331 Sampo 2446 Siarem 2573 Stenway 2739 Teac 2860 Tevion 2962
Otto Versand 2126 Portland 2238 Radionette 2332 Samsung 2448 Siemens 2574 Stern 2741 Teachimagen 4140 Texet 2963
Oulin 4123 Powerpoint 2241 RadioShack 2333 Sandra 2454 Siera 2576 Strato 2745 Tec 2861 Thomson 2972
P Prandoni Prince 4125 Radiotone 2334 Sansui 2458 Siesta 2577 Strong 2748 Tech Line 2863 Thorn 2974
Pacific 2135 Precision 2244 Rank 2345 Sanyo 2462 Silva 2591 Stylandia 2752 Techica 2865 Tiankeban 4142
Packard Bell 2138 Premier 2248 Rank Arena 2346 Sanyuan 2464 Silva Schneider 2592 Sunkai 2762 Technema 2866 TMK 2994
Pael 2140 President 2250 RBM 2350 SBR 2492 Silver 2594 Sunny 2764 Technica 2868 TML 2995
Palladium 2145 Prima 2253 RCA 2351 Sceptre 2498 SilverCrest 2595 Sunstar 2768 Technics 2869 Tobo 2999
Palsonic 2147 Princess 3514 Realistic 2354 Schaub Lorenz 2500 Singer 2599 Sunwood 2772 Technika 2870 Tokai 3001
Panama 2149 Prinston 2259 Recco 2358 Schneider 2501 Sinotec 2600 Superla 2782 TechniSat 2873 Tokaido 3002
Panasonic 2153 Prinz 2260 Recor 2359 Scotch 2506 Sinudyne 2601 Superscan 2786 Technisson 2874 Tokyo 3004
Panavision 2154 Profekt 4126 Rectiligne 2362 Scott 2508 Skantic 2605 Supersonic 2787 Technosonic 2878 Tomashi 3006
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Appendices 91
GENERAL
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