EXCELLENCE IN INNOVATION

PROJECT

MARKET ANALYSIS OF THE HIGH

IMPACT ICTS AS E-BIZ CENTER
CORE OFFERINGS IN THE
APPAREL SECTOR

USAID/BIH EXCELLENCE IN INNOVATION

DOT-ORG COOPERATIVE AGREEMENT
AWARD NO. 168-A-00-07-00101-00

AND

ROYAL MINISTRY OF FOREIGN AFFAIRS, NORWAY

GRANT Project number 2070065

August 16, 2010

USAID/BIH EXCELLENCE IN INNOVATION PROJECT

Table of Contents

ACRONYMS....................................................................................................................2

I. INTRODUCTION.......................................................................................................... 4

II. HIGH IMPACT ICT APPLICATIONS IDENTIFIED IN THE INDUSTRY ANALYSIS.....5

III. MARKET SURVEY DEVELOPMENT AND PROCESS..............................................5

1. MARKET SURVEY INSTRUMENT...................................................................................................... 5
2. SELECTION OF SURVEY RESPONDENTS.........................................................................................6
IV. MARKET SURVEY FINDINGS................................................................................6
1. SUMMARY OF HIGH IMPACT ICT OFFERINGS..................................................................................6
2. COMPARISON TO THE HIGH IMPACT ICT APPLICATIONS IDENTIFIED IN THE INDUSTRY ANALYSIS.........7
3. PROSPECTIVE IMPACT ON SMES USING THE HIGH IMPACT ICT APPLICATIONS.................................8
4. CUSTOMER ANALYSIS.................................................................................................................... 8
5. COMPETITIVE ANALYSIS................................................................................................................ 9
6. ESTIMATED COST FOR THE ESTABLISHMENT OF THE E-BIZ CENTER................................................9
V. CONCLUSION........................................................................................................... 10

ANNEX A: SAMPLE QUESTIONNAIRE.......................................................................11

ANNEX B: LIST OF COMPANIES THAT WERE INTERVIEWED.................................19

ANNEX C: SUMMARY OF MARKET SURVEY..............................................................23

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

ACRONYMS
AED Agency for Educational Development
BiH Bosnia and Herzegovina
CAD Computer Aided Design
CAM Computer Aided Manufacturing
COP Chief of Party
CSA Cost Sharing Agreement
CTO Chief Technical Officer
EDC Educational Development Center, Inc.
EI Excellence in Innovation
EU European Union
GTZ Gemeinschaft fuer Technische Zusammenarbeit
ICT Information Communication Technology
LOHN EU abbreviation for labour only outsourcing services in textile industry
NMFA Norwegian Ministry for Foreign Affairs
SEE South East Europe
SME Small and Medium Enterprise
USAID United States Agency for International Development

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

I. INTRODUCTION
In May 2010 the Excellence in Innovation (EI) Project submitted an initial briefing paper,
which presented a summary of the key factors related to the competitiveness of the apparel
sector in BiH. The EI Project used those key factors as a basis to identify potential high
impact information and communications technology (ICT) applications that could become
core offerings of the e-BIZ Center that is to be established for the apparel sector. The
findings were presented to USAID and the Norwegian Ministry of Foreign Affairs (NMFA), the
co-funders of the EI Project.
Building on the initial briefing paper, the EI project subsequently conducted a market
analysis of the potential high impact ICT applications that the briefing paper had identified.
Through the market analysis, the project gained a more in-depth understanding of the
market opportunities for an e-BIZ Center that would offer services based on the high impact
ICT applications. This market analysis identifies the high impact ICT applications that could
be used to provide the core offerings of the Apparel e-BIZ Center, and presents a concise
analysis of the market factors within BiH and internationally that would affect BiH SME
demand for and use of the e-BIZ services.
The major conclusion of the market analysis is that fee-based CAD/CAM services and
marketing assistance would generate reasonable demand from firms across the BiH apparel
subsectors. The market analysis results also suggest that several other services would
generate demand from BiH apparel companies, most notably the assistance in labeling and
packaging apparel products and training services in CAD technologies. as many firms
reported that their staff need even basic training in new technologies.
It is important to note that this briefing paper is not intended to provide a detailed market
analysis of the apparel industry; rather, it distills the industry conditions in order to determine
which ICT applications could help to significantly improve the competitiveness of the sectors
small and medium enterprises (SMEs).

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

II. HIGH IMPACT ICT APPLICATIONS IDENTIFIED IN THE

INDUSTRY ANALYSIS
The analysis carried out in the industry briefing paper 1 identified CAD/CAM as a potential
high impact ICT application for the Apparel sector. One potential set of core offerings for an
Apparel e-BIZ Center includes CAD and/or CAM services, which would improve the
utilization of raw materials, the efficiency of production and the level of quality of BiH textile
producers. In addition, the Center might use the Internet to help market BiH companies. A
particularly powerful combination of services appears to be CAD (and perhaps CAM) and
marketing. The CAD would improve quality and accelerate production, shifting production
time from grading and marker-making to sewing, which is both higher value-added and more
labor-intensive. Meanwhile marketing would increase demand for BiH produced apparel.

In sum, a range of services could potentially be offered by an Apparel e-BIZ Center. These
include:
CAD services for design, pattern-making, grading and marker making;
CAM services for rapidly cutting material with consistent precision
Internet-based communications to improve the speed with which companies receive
patterns from clients and responsiveness to clients;
Online marketing of BiH products, e.g., with virtual showrooms and other
presentation facilities
Internet-based applications to consolidate demand and source materials at lower
cost
Training, e.g., in the effective use of CAD applications for young designers and textile
engineers (most visited firms stressed that most local designers are not capable of
effectively preparing their designs for production); in apparel design, branding, sales
and marketing

III. MARKET SURVEY DEVELOPMENT AND PROCESS

1. Market Survey Instrument
During the first part of June 2010, the EI Project developed a draft market survey instrument
in the form of a questionnaire with 24 open and closed-ended questions. The instrument
was finalized in mid-June 2010 following consultations with local and international experts
and the project Technical Director. The instrument was designed to gather information on
company size, products portfolio, lohn vs. own production, technology utilization, export
sales and overall business outlook. Most importantly, it was also designed to determine the
readiness of the target customer segment to use potential services that would be offered by
the Apparel e-BIZ Center.

The complete questionnaire is presented in Annex A.

The EI team decided to conduct the survey through a series of one-on-one interviews with
owners or directors of apparel firms in order to ensure that the right person from each
company was being interviewed (preferably the owner) and that the interviews produced the
critical information, comments and leads the EI Project sought from the firms/individual being
interviewed. Furthermore, the EI Project also wanted to eliminate the possibility of receiving
1
Identification of High Impact Applications and Opportunities: Apparel Sector, May 2010

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

incomplete forms or having to wait for the completed forms, which regularly occurs when
projects rely on interviewees to complete and mail back survey forms. On-site interviews
were conducted during the two week period from June 21 - to July 9, 2010.

2. Selection of Survey Respondents

The EI team used two extensive lists of BiH apparel firms for the final selection of survey
respondents. The first list was supplied in February 2010 by the Executive Secretary of
UTOK, the BiH Association of Textile, Leather and Footwear Producers while the second list
was supplied in April 2010 by an independent BiH textile sector consultant with a relevant
recent experience helping German and Dutch development agencies assist BiH textile
producing firms.

UTOKs representative estimated the total number of functioning SMEs in the BiH apparel
sector in 2010 at slightly over 250 firms. However, the EI expert consultants estimate that
almost one half of this number include extremely small, family-run businesses that may
generate limited demand for the upcoming e-BIZ Center. The key criteria for the selection of
firms to be interviewed by EI included the company size, geographical location (several
clusters exist at present) and sub-sector representation (work clothes, mens suits & coats,
womans fashion clothing, underwear & lingerie etc).

The final list of 68 firms included the largest BiH apparel firms. Therefore, the EI Project is
fully confident that the survey selection represent an accurate sample of BiH apparel firms
for market survey, especially considering that the number of sampled companies represent
nearly half of all relevant apparel firms in BiH.

The complete list of interviewed firms is provided in the Annex B

IV. MARKET SURVEY FINDINGS

1. Summary of High Impact ICT Offerings
Most interviewed firms welcomed the proposal for the establishment of an e-BIZ Center
and many expressed the hope that it could become operational in the very near future. The
EI Project survey provided the following specific feedback on the proposed high impact ICT
applications to be used by the Apparel e-BIZ Center:

More than 20% of surveyed firms currently use (in house) some type of CAD for design
of patterns and markers, digitizing, grading, marker making and plotting.

Only 3% of surveyed firms use CAM for cutting fabric

Only 4.5% of firms are sending/receiving designs or patterns online

The majority of interviewed firms (76%) expressed strong interest in purchasing e-BIZ
Center CAD services for product design, grading, rapid marker making and plotting as
well as for online marketing, advertising, material sourcing and pattern distribution.

75% of respondents expressed a high level of interest in purchasing CAM services for
fabric cutting

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

A relatively large majority (70%) also expressed strong interest in purchasing labeling
and packaging services

67% of interviewed firms have expressed an interest in purchasing marketing agent

services, i.e., for linking BiH firms with new EU-based buyers.

More than 90% of respondents have made it clear that e-BIZ Centers services will have
to reduce their current costs and would need to result in faster production cycle and
better product quality in order for them to become the Centers regular customers.

Close to half of all respondents expressed concern that the (lack of) education of their
current staff may represent the problem when accessing e-BIZ Center services.
Therefore, the training programs would generate early demand and facilitate and
maintain the market for the Centers various services.

The survey also generated a number of other comments and leads, e.g., some suggested
that clients may not want to use the e-BIZ Center services unless the Center is located
relatively close to their firm. Although this information is helpful when e-BIZ Center
management considers potential satellite offices or field representative positions, it also
reveals the SMEs limited understanding of the ways CAD can be used to strengthen their
competitiveness. Some comments were less useful, e.g., that the Center focus only on
finding new EU buyers for lohn productions or that it should offer fabric dying in the initial
stage. The EI Projects assessment is that the e-BIZ Center should, from the outset, offer a
variety of services directly or indirectly associated with CAD services.

A table presenting a detailed summary of the survey data is included in Annex C.

2. Comparison to the High Impact ICT Applications identified in the

Industry Analysis

The market survey results revealed only one additional service that could be an e-BIZ
Center offering: Agent (offline) services linking BiH producers with EU based clients.
The role of the e-BIZ Center as an agent intermediary would also allow local SMEs a chance
to include high tech services offered by the e-BIZ Center into their offer to EU lohn clients
e.g. CAD assisted plotting, marking and grading or even CAM cutting. The market for these
services may increase soon as many respondents reported that EU based clients are
expressing interest in outsourcing plotting, grading and even some of the basic design
functions to their BiH based lohn partners.

Table1: Comparison between High Impact ICT Applications Identified in Industry and Market
Analyses

APPLICATIONS IDENTIFIED IN THE APPLICATIONS IDENTIFIED IN THE

INDUSTRY ANALYSIS
CAD services for design, pattern-making,
grading and marker making;
Internet-based communications to improve
the speed with which companies receive
patterns from clients and responsiveness
to clients
Online marketing of BiH products, e.g.,
virtual showrooms
Internet-based applications to consolidate
MARKET SURVEY
CAD services for design, pattern-making,
grading and marker making;
Internet-based communications to improve
the speed with which companies receive
patterns from clients and responsiveness
to clients
Online marketing of BiH products, e.g.,
virtual showrooms
Internet-based applications to consolidate

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

demand and source materials at lower cost
Training, e.g., in the effective use of CAD
applications for young designers and
textile engineers
demand and source materials at lower cost
Training, e.g., in the effective use of CAD
applications for young designers and
textile engineers
Agent (offline) services for EU based
clients

3. Prospective Impact on SMEs Using the High Impact ICT

Applications
Based on extensive interviews and data gathered during the industry analysis and market
survey visits, the EI project has concluded that an extensive use of the above listed ICT
services along with adequate and frequent training programs would have a profound and
immediate impact on the BiH apparel sector.
Some of the potential impacts due to use of e-BIZ Center services include:

Improved production efficiency resulting in direct savings for all categories of BiH apparel
producers

Improved design, labeling and packaging for BiH full product/own brand producers

Significant savings on raw materials and labour cost/per garment produced (particularly
after the introduction of CAM services)

Opportunity to expand lohn services offerings to include higher value services and/or to
achieve full service one stop shop status for EU based lohn buyers
The above listed improvements undertaken by individual firms will eventually result in:

Competitive advantage for BiH lohn producers in terms of price, customer service, and
quality in comparison to their SEE competitors

Opening new markets for BiH full product/own brand producers

Increased sales through expanded and more effective international marketing

4. Customer Analysis
There are two distinct types of customers for BiH apparel products: EU-based lohn corporate
clients and local and regional individual and corporate buyers. This division in turn
determines the production and marketing set up for most BiH apparel producers and has a
direct influence on potential demand for future e-BIZ Center services. Therefore, the
potential customers for e-BIZ Center services could be divided in two general categories:
1. BiH lohn producers
2. Full product/own brand producers
The majority of BIH lohn producers currently receive plotted and graded designs along with
roles of fabric that they cut manually at their production facility. With trends shifting towards
EU buyers looking to outsource virtually all aspects of the production, the demand for CAD
assisted plotting and grading as well as basic design and even CAM services from BiH lohn
producers will undoubtedly increase in the near future. The timing of the e-BIZ Center launch
would conveniently coincide with that trend.
Furthermore, the market survey revealed that an increasing number of EU buyers are
returning from China or other Asian countries in recent months and they now actively
search for alternative suppliers from Eastern Europe. The opportunity for BiH producers to

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

capture some of that market will clearly emerge soon and their offerings to prospective lohn
buyers could be significantly upgraded with usage of e-BIZ Center CAD services.
On the other hand, the full product/own brand BiH producers, especially smaller firms, have
distinct needs and their interest for e-BIZ Center services will be more focused on design,
staff training, labeling/packaging and marketing services.
It is worth noting here that e-BIZ Center may not need to aggressively market its services to
lohn producers in early stages as demand for more services from their EU partners will force
BiH lohn firms to accept changes and obtain CAD and other services externally in order to
keep clients.
Nevertheless, the full product/own brand producers are different and they may need to be
educated about the benefits and cost saving aspects of using e-BIZ Center services. Most
do not face direct pressure from buyers to improve their production efficiency and often are
ready to accept lower profit margins rather than accept changes in their operations, e.g.,
they may continue with manual plotting, grading and cutting processes, despite the cost and
quality advantages offered by CAD and/or CAM.

5. Competitive Analysis
Most of BiH apparel producers (lohn and full product/own brand) producers that participated
in the survey do not use outside service providers for design, marking, plotting and grading
services. No firms offer any of the listed services at present so BiH firms either have or had
to develop the in-house capacity or receive everything from their lohn clients. However,
many respondents reported that their lohn clients are increasingly ready to transfer
responsibility for marking, plotting, grading and even design to their BiH partners.
At present, the schooling and training for designers and apparel production engineers and
technicians in BiH is provided by the Bihac-based Technical Faculty, Sarajevo based Textile
Technical School and by Komas Komerc, the sole official dealer of textile production
equipment in BiH. Therefore, the training programs offered by the e-BIZ Center will have to
be competitive both in terms of its content and tuition fees.

6. Estimated Cost for the Establishment of the e-BIZ Center

The EI project does not yet have sufficient data to estimate costs of the Apparel Center
accurately. Using broad assumptions for many items, the total estimated cost for the
establishment and operations of the Apparel e-BIZ Center during the first twelve months of
operation is 83,000 - 103,000 euros. The table provided below provides estimated totals for
each major budget category.
Table 2. Estimated Total Expenses for e-BIZ Center
Apparel e-BIZ Center: Estimated Total Expenses for Major Budget Categories
YEAR 1 () YEAR 2 ()
OPERATING EXPENSES 12-15,000
EQUIPMENT 20-25,000
WEB PAGE DEVELOPMENT & MAINTENANCE 1-3,000
STAFF SALARIES 30-35,000
MARKETING 20-25,000
TOTAL 103,000

It is important to note that these numbers are extremely preliminary estimates and the final
business plan could diverge significantly from them.

Although pricing is extremely hard to determine at this point (and is ordinarily not included in
a market analysis), the information gathered during the market research provided some
initial guidance regarding pricing ranges.

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

V. CONCLUSION
The market survey provided valuable information about the current state of the apparel
industry in BiH and it also corroborated initial suggestions regarding potential high impact
ICT services for this sector, which were presented in the Industry Briefing document.
The major conclusion drawn from the market analysis is that there is quite high interest in
CAD services, marking, plotting and grading.
The large proportion of potential e-BIZ Center customers are aware that the current industry
environment is forcing firms to focus on improving production efficiency and increasing their
ability for rapid response to customer demands. Hence, the e-BIZ Centers marketing
strategy will likely not need to include efforts to convince potential customers about the need
to address those two production issues and instead it should focus on ensuring customers
that the newly established apparel e-BIZ Center will be able to provide quick impact services
that would effectively improve rapid responsiveness and production efficiency in a given firm.
The preliminary cost estimate suggests that an initial investment of approximately 162,000
KM2 may be needed in the first year of the e-BIZ Center operations. The EI Project
anticipates launching the RFA for the Apparel e-BIZ Center with a proposed figure of
100,000 KM3 for the grant.

2
83,000 Euros using the exchange rate from the Bosnian Central Bank
3
51,129 Euros, using the exchange rate from the Bosnian Central Bank

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

ANNEX A:
SAMPLE QUESTIONNAIRE

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

Interviewer: ________________________________ Interview date:_______________

NOTE: If we already have the answer to any question for the company being interviewed,
you do not need to ask that question.

Market Analysis Survey Apparel SMEs

Basic Company Data

Interviewee name and position: __________________________________________

Company Name: ____________________________________________________
Address: ____________________________________________________
Phone: ____________________________________________________
Fax: ____________________________________________________
E-mail: ____________________________________________________
Managing Director: ____________________________________________________
The first five questions are about your company.

1. Please describe the principle products sold.

Types of products Style of Products Annual Production % Lohn

Men heavy apparel (coats

and suits)
Men light apparel (pants and
shirts)
Men underwear (including
pajamas)
Women heavy apparel
(coats and suits)
Women light apparel (shirts,
skirts, blouses, pants)
Women underwear and
lingerie (including pajamas)
Work clothes medical

Work clothes construction

Work clothes automotive

Work clothes army

Work clothes other (specify)

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

2. Maximum daily production capacity? ..

3. How much of the companys capacity is usually used?.........................................

4. Is ownership of the company majority B&H or foreign?

Completely or majority B&H-owned

Completely or majority foreign-owned

5. How many full-time employees? _______

6. How many part-time employees? _______

If they dont want to give a number, use the table below:

Full time Part time

Less than 25 employees Less than 25 employees
26 100 employees 26 100 employees
101 250 employees 101 250 employees
more than 250 more than 250
employees employees

7. What is the approximate percentage of sales from LOHN, from FULL PACKAGE
PRODUCTION (customer provides pattern, you provide material, fittings, and
produce the garment), or YOUR OWN PRODUCTION (you design, provide
material and produce the garment)? (Read choices aloud - check appropriate
box)

LOHN FULL OWN

PACKAGE PRODUCTION
PRODUCTION
Less than 25%
26 to 50%
51 to 75%
More than
75%

8. Average price per garment that the company being interviewed gets for its
products
(Reminder: If we know this information for this company, do not ask this question)

Lohn up to 2, 5 , 7, 10, 15, 20, over 20

Own brand up to 2, 5 , 7, 10, 15, 20, over 20

9. How do you communicate with your international partners?

0 Independently
0 Through traders agents
0 Through clusters, associations
0 Other_________________________________________________________
_______

13
10. What problems do you have in each phase of production
Phase Problem in Each Phase
Speed Efficiency (wasted time/money) Quality
a. Design for patterns and markers
b. Digitizing
c. Grading
d. Marker making/planning
e. Plotting
f. Cutting fabric
g. Sewing
h. Marketing, advertising
i. Sourcing of materials, e.g., fabric,
buttons, zippers, trim, packaging
j. Sending or receiving designs or patterns
k. Cost of shipping products to customers
l. Improving skills, e.g., through training

Use of Technology
The next group of questions is about how you currently use technology

11. Do you use any computer-assisted design or computer-assisted manufacturing

equipment (CAD/CAM) or the Internet in your business?

Yes (go to question #12)

No (go to question #14)

12. Do you have any of the following equipment on site? Check all that apply.

CAD system (computer aided design)

Make _______________________________________
Model ______________________________________
Software version (very important to obtain version) _____________________
Plotter
Make _______________________________________
Model ______________________________________
Software version (very important to obtain version) _____________________
CAM (computer aided manufacturing)
Make _______________________________________
Model ______________________________________
Software version (very important to obtain version) _____________________

14
13. How do you use CAD/CAM or the Internet? (Circle all that apply)

a. Design for patterns and markers

b. Digitizing
c. Grading
d. Marker making/planning
e. Plotting
f. Cutting fabric
g. Marketing, advertising, or promotion -- Kind of application (e.g., database of
buyers, email, business website, search engine listing, etc.):
____________________________________________________________
h. Sourcing of materials, e.g., fabric, buttons, zippers, trim as well as packaging
-- Kind of application (e.g., database of sources, email, website, search
engine, etc.):
______________________________________________________________
i. Sending or receiving designs or patterns -- Kind of application (e.g., email,
business website, etc.):
______________________________________________________________
j. Other -- State the kind of application (e.g., email, business website, search
engine):
_____________________________________________________________

Business Outlook

For the next group of questions, Ill ask about your outlook for the next three years.

14. What were your approximate sales:

Sales In 2008 In 2009

Total Labor
Hours Sold

(include euro
cent per labor
hour)

Total sales up to 50 000 EUR up to 50 000 EUR

50 000 - 150 000 EUR 50 000 - 150 000 EUR
150 000 - 500 000 EUR 150 000 - 500 000 EUR
500 000 - 1 500 000 EUR 500 000 - 1 500 000 EUR
More then1 500 000 EUR More then1 500 000 EUR

Sales from up to 50 000 EUR up to 50 000 EUR

exports 50 000 - 150 000 EUR 50 000 - 150 000 EUR
150 000 - 500 000 EUR 150 000 - 500 000 EUR
500 000 - 1 500 000 EUR 500 000 - 1 500 000 EUR
More then1 500 000 EUR More then1 500 000 EUR

15
15. In comparison with 2009, do you expect domestic sales revenue over the next 3
years (by the end of 2012) to increase or decrease? By approximately what
percentage?

Increase______ Decrease _______

Increase Decrease
0 to 10%
11 to 50%
More than
50%

16. In comparison with 2009, do you expect export sales revenue over the next 3
years (by the end of 2012) to increase or decrease? By approximately what
percentage?

Increase______ Decrease _______

Increase Decrease
0 to 10%
11 to 50%
More than
50%

17. If you do not export, please state why

0 Lack of information for the international partners

0 You think your products do not satisfy international standards
0 You need services related to establishing contacts, storage, transportation,
banking services, payments, etc
0 Other

18. Do you prefer more Lohn work rather than doing more full-package production? If
so, please state why

0 You cannot find distribution channels on the foreign markets

0 Lack of competence in the design of products that will sell in international
markets
0 Lack of working capital
0 Problems with the raw material suppliers and accessories
0 Other_________________________________________________________
_______

19. In comparison with 2009, do you expect your total number of employees to
increase or decrease over the next 3 years (by the end of 2012)?

Increase _____ Decrease _______

If the answer is increase, what change would be likely to cause you to increase
employment?

16
e-BIZ Centers Product and Service Offering
The next questions focus on CAD/CAM and Internet services that a newly established
Apparel Services e-BIZ Center might offer, which would strengthen BiH apparel
companies.

There are many ways CAD/CAM and the Internet could help your business:

a. Faster design of patterns

b. Faster digitizing and more accurate grading of patterns
c. Faster, more efficient and more accurate marker making/planning
d. Faster and more accurate plotting of markers
e. Faster, more efficient and more accurate cutting of fabric
f. More powerful marketing, advertising, or promotion
g. Cheaper sourcing of materials, e.g., fabric, buttons, zippers, trim as well as
packaging
h. Faster sending or receiving designs or patterns
i. Freight consolidation to lower transport costs
20. How interested would your company be in purchasing the following services from
the e-BIZ Center?

LO HI
a. Using CAD to design products 1 2 3 4 5
21. b. Using CAD for grading 1 2 3 4 5
c. Using CAD to quickly make markers 1 2 3 4 5
d. Using CAD for plotting markers 1 2 3 4 5
e. Using CAM to cut fabric 1 2 3 4 5
f. Using the Internet for sales, marketing, advertising, 1 2 3 4 5
or promotion
g. Using the Internet for sourcing material 1 2 3 4 5
h. Using the Internet for distributing/receiving patterns 1 2 3 4 5
i. Using the Internet to consolidate freight and lower 1 2 3 4 5
transportation costs
j. Labeling and packaging services 1 2 3 4 5
k. Trimming services 1 2 3 4 5
l. Marketing services (finding new buyers) 1 2 3 4 5
m. Any other services you need (please 1 2 3 4 5
specify)________________________
__________________________________________

How interested would you be in becoming an investor/owner of an e-BIZ Centre?

High ______ Medium _____ Low ______

22. If an e-BIZ center is established with the services described above, what
problems do you think you will face while using the Centers services?

17
23. What are the most important criteria for using the Centers services in relation to
your current manufacturing?

LO HI

a. Services are cheaper than my current costs 1 2 3

b. Services make production faster 1 2 3
c. Services enable me to make better quality 1 2 3

24. Do you have any questions about the questionnaire, the Excellence in Innovation
Project or the future e-BIZ center in the apparel industry?

This concludes our questionnaire. Thank you again for you time and very helpful
participation.

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 ANNEX B:
LIST OF COMPANIES THAT WERE INTERVIEWED

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USAID/BIH EXCELLENCE IN INNOVATION PROJECT

No FIRM MANAGER / CONTACT Tel/Fax Web address or e-mail ADDRESS Notes

035/316-910 Peje Markovia 14

1 Rentex - Tuzla Edin Hamzi Rentex.com@bih.net.ba
035/316-911 Zuzla
055/651-105 Cara Duana b.b.
2 Kristin Mod - Lopare Obradin Boi kristinmod@spinter.net
056/650-052 Lopare
056/270-377 elopek,ulice
3 Kristijan Lavis - Zvornik Vidan Labudovi Kristijan.lavis@rstel.net
056/270-376 b.b.Zvornik
4 Mil tex - Zvornik Tanja Radi 056/260 - 670 elopek b.b. Zvornik
035/555-692 25.novembra bb.
5 Ligamont - Lukavac Imamovi Mersiha ligament@bih.net.ba
035/553-563 Lukavac
6 Werkkol - Kladanj evala Kolak 035/622-375 wkolak@bih.net.ba Vitalj b.b. Kladanj
7 Konitex - Banovii Nihad Avdi 035/874 - 799 konitex@bih.net.ba Radnika 4 , Banovii
035/562 -060
8 Kombax - Lukavac Indira ubi kombax@kombax.ba Sarajevska 55, Purai
035/562-770
9 Dubtex - Dubica Dragan Burazor 052/412-608 dukabu@teol.net Smiljanska 25 , Dubica
10 Sana Elvis - Svodna Mira Lazi 052/776-226 sanaelvis@teol.net Svodna b.b. Novi Grad
033/584-180 Hasana Merdanovia
11 Bellissima - Sarajevo Harun ati bellissima@bellissima.ba
033/584-141 10 Vogoa
033/769-631 Dobrinjeske bolnice 11
12 Granoff - Sarajevo Emir Granoff info@granoff.ba
033/769-630 Sarajevo
13 Profitex - Vare Zdravko Barki 032/843-094 profitex@yahoo.com Zvijezda b.b. Vare
14 Una tekstil - Sarajevo Salko Selimovi 033/693-258 unatekstil@lol.ba drAtifa Purivatre 2
032/203-061
15 Zenko - Zenica Samir Redi zenkozenica@gmail.com Lukovo Polje 40 Zenica
032/203-061
16 Elan Ross - Zenica Ibrahim Robovi 032/245-000 lan@bih.net.ba Bilmie 101 Zenica
Arnautoviko polje
17 Mekom - Visoko Amir Halilovi 032/733-645 mekom@bih.net.ba
bb.Visoko
030/878-222
18 Drawe - Kiseljak Vera Bujak Gago_bujak@hotmail.com Han ploa 28 Kiseljak
030/878-019
030/511-914
19
Borac - Travnik Ahmed uri 030/511-686 firma@konfekcija-borac.ba Tvornika b.b. Travnik
030/715-949
20 Fis - Vitez Nikola Lujanovi Gs1@fis-bih.com PC - 96
030/715-941

20
 Branitelja domovine bb
21 Vintex Gornji Vakuf/Uskolje Ivan Kartali 030/495-766 Art72@bih.net.ba
G.Vakuf/Uskoplje
770 Sbbr b.b. Donji
22 Slovenka Donji vakuf Samir utkovi 030/205-323
Vakuf
050/281-604
23 M&D tex Mrkonji Grad Milorad Rudi Pdbrdo Mrkonji grad
050/281-603
030/540-151
24 Men - Travnik Kundi Mustafa mendoo@bih.net.ba Tvornika b.b. Travnik
030/540-152
25 Koa Komerc - Teanj Edib ii 032/666-781 Ciglanska bb. Teanj
032/665-950 Ind.zona Rosulje
26 Eurovez - Teanj Mirsad Ljevakovi eurovez@bih.net.ba
032/665-951 b.b.Teanj
27 032/650-818
Koteks - Teanj Hamza Hoti koteks@koteks.ba Bukva b.b. Teanj
032/650-476
28 Style tex - teanj Zijad Meinvi 032/654-072 Bukva b.b. Teanj
29 032/691-581 Dobojska b.b. Doboj
Trendtex Doboj Jug Zekija Mujezinovi info@trendtex.ba
032/691-018 Jug
30 032/859-051
Ziko - Zavidovii Ferid Mujanovi ddziko@bih.net.ba Dolac b.b. Zavidovii
032/859-052
31 Elchy tex - epe Midhat Karamehmedovi 032/881-332 info@elchytex.com Anke Topi b.b. epe
32 Unikopromet Begov han Zahida osi 032/684-384 Unikom_n@bih.net.ba Begov Han b.b. epe
33 032/618-530
HM Promet - Maglaj Muhamed hrnji minadir@bih.net.ba Misurii b.b. Maglaj
032/618-520
34 032/609-530
Bontex - Maglaj Senajid Husi info@bontex.ba Lijenica b.b. Maglaj
032/609-531
35 032/650-654
Contessa - Teanj Rizah ajanovi alami@bih.net.ba Bukva b.b. Teanj
032/650-138
36 Sendy - Teanj Senad Belagi 032/692-594 sendy@bih.net.ba Kraevo - teanj
37 032/650-233
Napredak - Teanj Mirvet karahmet info@napredak.ba Radua b.b. teanj
032/650-061
38 Sarajevotekstil - Sarajevo Nusret Salin 033/565-610 Dalmatinska 2 Sarajevo
39 Jahorinski potok b.b.
Mraz - Pale Radivoje Kovaevi 037/225-750 mraz@paleol.net
Pale
40 Galtex - Pale Radenko Peki 057/224-685 Srpskih ratnika 52 Pale
41 038/221-248
Zlatna nit - Gorade Kerim Fejzi Zlatna.nit@hotmail.com Viegradska 2, Gorade
038/221-258

21
42 Javor Tekstil - Nevesinje Katalina Saftivc 059/600-623 javornnj@teol.net Kilavci b.b. Nevesinje
43 059/380-481
Pelica maja - Bilee Drago Vujovi Novo naselje 8 Bilee
059/380-482
44 058/620 700 Gavrila principa 9
Tex Moda - Viegrad Slavko Vukovi napredakvgd@teol.net
058/620-981 Viegrad
45 059/370-013 Peka Pavlovia b.b.
Bileanka - Bilea Gojko Vukovi
059/371-208 Bilea
46 Tekstilna.industrija@tel.net
TIM - Mostar Rajna Mandari 036/321-838 Vukovarska 1 Mostar
.ba
47 Mile tex - Prijedor Igor krneta 052/237-176 Mile-tex@poen.net Svale b.b. Prijedor
48 Nikole Paia b.b. Trn -
Carmen Line - Banjaluka Zorislav Stoji 051/585-585 carmenl@inecco.com
Laktai
49 Jasna - Rogatica Mio Bojovi 058/415-711 jasnarogatica@spinter.net Bolnika b.b. Rogatica
50 Karadordja petrovia 47
Padrino BP Novi grad Bojan Blavi 052/751-014 Padrino.ng@gmail.com
Novi Grad

22
USAID/BIH EXCELLENCE IN INNOVATION PROJECT

ANNEX C:
SUMMARY OF MARKET SURVEY

23
Company Product Annual Lohn/ Problems with digit/mark/grad/plot./
product. Full /cutt/Market/Training/
/stuff / CAD Brand

Rentex - Tuzla Working wear 50.000 / F Cutting

47/CAD
Kristin Mod - Women light and 35.000 / 60 L Grad/.mark./cutt/.plott.
Lopare heavy app. Training
Kristin Lavis - W Fashion L and H 25.000 /40 L Grad/mark/cutt/sew/
Zvornik
Milk tex - W/M Fashion 60.000 /32 L Sewin
Zvornik L/H
Ligamont - Auto industry /52 L
Lukavac
Werkoll - W Underwear 1.000.000 /40 L Design/grad/plot/cutt/
Kladanj
Konitex - Sports t- shirts 70.000 /13 F
Banovii
Kombax - Working wear 35.000 / F Dig/grad/mark/cutt/sew/
Lukavac 25/CAD training
Dubtex - Dubica W Light fashion app. 30.000 /23 L Grad/cutt/mark/training
Sana Elvis - W/M Underwear 300.000 /72 L All
Svodna
Bellissima - M/W Fashion 200.000 / B Design/dig/grad/sew/train
sarajevo 80/CAD
Granoff - Man Fashion 50.000 / B Design/cutt/train
Sarajevo 90/CAD
Profitex - Vare W/M Fashion 15.000 /30 B Outsourcing
Una Tekstil - M/W Underwear 200.000 /11 B Sourcing fabrics
Sarajevo Classic
Zenko - Zenica Working Wear 50.000 /80 L Design/cutt/sew/sourcing/training
Elan Ross - Working wear 45.000 /15 L Design/Mark/sourcing farics
Zenica
Mekom - Visoko Working wear 10.000 /7 F Outsourcing
Drawer - W Fashion 13.000 /13 B Marketing
Kiseljak
Borac - Travnik M/W Fashion 800.000 / L /B Design/dig/grad/mark/plot/cutt/
1.800 /CAD Training
Fis - Vitez M/W 100.000 F Design/grad/mark/cutt/
fashion,underwear,ba baby/23.000
by fashion/50
Vintex Working wear /sport 140.000/ 91 L Sewing
g.vakuf/uskoplje
Slovenka W Fashion 150.000 /70 L All
Donji Vakuf
Rudi M/W fashion 65.000 /64 L All
mrkonji Grad
Men - Travnik M/W Light fashion 60.000 /25 F Cutting
Koa Komerc - M/W Fashion H/L 100.000/ 90 L Sew/marketing
Teranj Working wear
Eurovez - Working wear 5.000 /21 L/F
Teanj /embroidery
24
Koteks - Teanj Working wear 30.000 /120 F Design/dig/grad/mark/plot/cutt
Style tex - W/M Fashion 6.000/6 B Design/dig/grad/mark/sourcing
Teanj
Trendtex Working wear 100.000 /95 L Cutt/training
Doboj Jug
Ziko - Working wear 700.000 / L Design/dig/grad/mark/cutt/training
Zavidovii 400/CAD
Elchy tex - Working wear 20.000/20 L/F All
epe /CAD
Unikopromet - W wear 100.000 /35 L/F All
epe
HM promet - W wear 500.000 / L Design/plot/cutt/training
Maglaj 210/CAD
Bontex - M/W Light fashion 210.000 / L/B Grad/mark/sourcing/training
maglaj 158/CAD
Contessa _ M/W Fashion,W 50.000 / 109 Mark/Sourcing
Teanj wear,Sport
Sendy - Teanj Jeans 60.000 /45 B Design/dig/grad/mark/marketing/traini
ng
Napredak - Man H/L 200.000 / L Grad/sew/mark/training
Teanj 286
/CAD_CAM
Sarajevo tekstil M/W Fashion H/L 115.000 / 135 B Design/digit/grad/cutt/
- Sarajevo
Mraz - Pale W wear 250.000/53 L Cutt
Galtex - Pale Sport 10.000 /21 F
Zlatna Nit - M/W Fashion H/L 100.000 / B
Grade 200 /CAD
Javor tekstil - M Light fashion 120.000 / L Design/plot/cutt/training
Nevesinje 84 /CAD
Pelica Maja - Baby 500.000 /17 B Design/mark/plot/sourcing
Bilee fabrics/training
Tex Moda - W Fashion Heavy 28.000 /80 L Cut
Viegrad
Bileanka - W wear 40.000 /60 L All
Bilee
TIM _ Mostar W wear 40.000 / 70 L Design/grad/mark/cutt/market/
Miletex - W wear 80.000 /71 L Sew/training
Prijedor
Carmen Line - W Fashion H/L 50.000 /49 B Market/sourcing/training
Banjaluka /CAD
Jasna - Fashion M/W H/L ,W 35.000 /65 L Dig/grad/cutt
Rogatica wear
Padrino Sport 200.000 /38 L Design/cutt/sew/market/training
Bos.Novi
Exlusive W Underwear 600.000 / B/L Design/market/training
Lingerie - 60 /CAD
banjaluka
Sana linea - W/M Fashion W wear 40.000 /95 B/L Design/sew/market/sourcing/
Kostajnica
New Export - Sport 1.000.000 /35 L Grad/mark/sew/source/training
Kladanj
Borac - W/M Heavy Fashion 70.000 /145 L Digit/grad/market/training
Banovii
25
AlmaRas - M/ W Underwear 8.000.000 / L/B Design/grad/mark/plot/sourc/
Olovo 380
Kaletex - M/W Fashion,W wear 23.000 /75 L Design/market/sourcing/transport/train
Kalesija ing
Modi tex M/W Fashion 6.000/10 B Design/sourcing/training
Miljanovi - Jeans 40.000 /12 L all
Prnjavor
Kismet - M/W Fashion,Sport,W 300.000 /82 L All
Brijesnica wear
Gonin - W wear 150.000 / L Design/dig/grad/market/training
Gradika 60 /CAD
Intertex - Srbac W Underwear 500.000 /50 B/L Sew/market/sourcing
Miltex - W wear 40.000 / 32 F All
Banjaluka
Venera - W wear / Sport 50.000 /22 F/L Cut
Srebrenik
Dijana Tekstil - M/W Underwear 500.000 /30 B/L Design/mark/cutt/market/sourcing/trai
Srbac ning
Famaco - W/M Fashion H/L 16.000 /50 B Design/cutt/sew/market/sourcing/traini
Gradaac /CAD ng
Olimp - W/M Fashion H/L 400.000 / 360 L Cut
graanica /CAD
Kula - M Fashion Heavy 270.000 / L Digit/grad/cutt/market/training
Gradaac 750 /CAD-
CAM
Tisa Mod - W/M Fashion H/L 35.000 / 58 L Grad/cutt7training
Zvornik

DETAILED SURVEY ANSWERS BREAKDOWN

1. Please describe the principle products sold.

Types of products
Men heavy apparel (coats
and suits)
Men light apparel (pants and
shirts)
Men underwear (including
pajamas)
Women heavy apparel
(coats and suits)
Women light apparel (shirts,
skirts, blouses, pants)
Women underwear and
lingerie (including pajamas)
Work clothes together
Style of Products Annual Production % Lohn
pcs.
Fashion /Classic 2.315.500 (man
heavy and light)
Fashion / Classic
Classic /Fashion 3.100.000
Fashion / Classic 1.356.000 (women
heavy and light)
Fashion / Classic
Classic / Fashion 8.000.000
2.035.000

Baby 600.000

Sport t-shirts, jackets, 1.350.000

pants,
26
 Jeans pants 100.000

Embroidery 5.000

Companies: 68

100% Lohn - 29
90 % Lohn - 11

70-80% Lohn - 4

50-60 % Lohn - 3

Full product / Brand: 21 companies

2. Maximum daily production capacity?

500-100 100 - 250 250 - 500 500 - 1000 1000-2000 2000-4000

pcs
13 compan. 19 8 10 3 3

Note: Underwear - daily capacity from 500 22.000 ; baby - daily capacity 500
1000 pcs.

3. How much of the companys capacity is usually used?

50% 60 % 70% 80% 90% 100%

capacity
7 companies 3 8 14 23 13

4. Is ownership of the company majority B&H or foreign?

Completely or majority B&H-owned 67

Completely or majority foreign-owned 1

5. How many full-time employees? See Table below

6. How many part-time employees? See Table below

If they dont want to give a number, use the table below:

Full time Part time

Less than 25 employees 16 Less than 25 employees 2
26 100 employees 39 26 100 employees
101 250 employees 7 101 250 employees
more than 250 6 more than 250
27
 employees employees

7. What is the approximate percentage of sales from LOHN, from FULL PACKAGE
PRODUCTION (customer provides pattern, you provide material, fittings, and
produce the garment), or YOUR OWN PRODUCTION (you design, provide
material and produce the garment)? (Read choices aloud - check appropriate
box)

LOHN FULL OWN

PACKAGE PRODUCTION
PRODUCTION
Less than 25%
26 to 50%
51 to 75% 7
More than 40 21 (with full
75% pr)

8. Average price per garment that the company being interviewed gets for its
products
(Reminder: If we know this information for this company, do not ask this question)

Lohn up to 2, (11) 5 ,(10)7, (4) 10,(4) 15,(5) 20,(1) over

20(1)

Own brand up to 2,(2) 5 ,(8) 7,(2) 10,(2) 15,(8) 20,(4) over

20(16)

9. How do you communicate with your international partners?

66 Independently
13 Through traders agents
0 Through clusters, associations
0 Other_________________________________________________________
_______

10. What problems do you have in each phase of production

Phase Problem in Each Phase

Spee Efficiency (wasted Quality
d time/money)
m. Design for patterns and markers 29 28 24
n. Digitizing 18 15 12
o. Grading 26 26 18
p. Marker making/planning 18 17 12
q. Plotting 12 12 9
r. Cutting fabric 30 17 12
s. Sewing 15 10 10
t. Marketing, advertising 22 20 17

28
u. Sourcing of materials, e.g., fabric, 17 16 17
buttons, zippers, trim, packaging
v. Sending or receiving designs or 4 2 3
patterns
w. Cost of shipping products to 2 2 2
customers
x. Improving skills, e.g., through training 15 14 30

Note: Low numbers in plotting because companies have not plotters and problems
Low numbers in marketing because in lohn they have not marketing
Low numbers in Sourcing because in lohn they got all fabrics and materials
Low number in j. and k. because in lohn they received paper patterns and
partners are
Transporter /shipping

Use of Technology
The next group of questions is about how you currently use technology

11. Do you use any computer-assisted design or computer-assisted manufacturing

equipment (CAD/CAM) or the Internet in your business?

18 Yes (go to question #12)

50 No (go to question #14)

12. Do you have any of the following equipment on site?

CAD system (computer aided design)

Make _Lectra /Investronica_(11)_,Optitex_(4),Vetigraf , Gerber,
(3)_______ZIN (Munchen,Germany)_, Morgan
tehnics,___________________________
Model __PDS, Mark 9.6___,Vetigraf 2005,_Gerber Patter design
2000,__Optitex 9 and 10,___Optitex mark 10,__Modaris 5,__West Matk
Futura, PGS__, Modaris _Optitex 9.6____________________
Software version (very important to obtain version) _West Mark Futura, PGS
Model,__9.6__Diamino,__PDS, Mark,_Modaris V5R1C1, Diamino
V5R1C2,_____________

Plotter
Make __Partner_(5)___Algotex_(5)__,Vetigraf__,Gerber,__Lectra Gerber Acu
Pilot 320,___lestra_______________________
Model __smart 180 (4)_,Vetigraf Quick Jet 180,__Gerber Acu Plot
100,___Stream Jet 180,__Algotex Mark 10,___Lectra Alis Go,__Partner
2004,___Accoplat 320,_Alis 20,___Lectra Alys Go,________________
Software version (very important to obtain version) __Invest plot (2) Algotex
Server, Client,__Just print (2), Vigi Print,________________

CAM (computer aided manufacturing)

29
 Make ___Curis CNC 3030 (2008)__, MH Vector -
Lectra__________________________________
Model ___Tex cat,____Vector 5000,_______________________________
Software version (very important to obtain version) _Vector Pilot V1R1,
V2R3,____________________

13. How do you use CAD/CAM or the Internet?

a. Design for patterns and markers (14)

b. Digitizing (14)
c. Grading (14)
d. Marker making/planning (14)
e. Plotting (15)
f. Cutting fabric (2)
g. Marketing, advertising, or promotion -- Kind of application (e.g., database of
buyers, email, business website, search engine listing, etc.): (5)
____________________________________________________________
h. Sourcing of materials, e.g., fabric, buttons, zippers, trim as well as packaging
-- Kind of application (e.g., database of sources, email, website, search
engine, etc.): (5)
______________________________________________________________
____
i. Sending or receiving designs or patterns -- Kind of application (e.g., email,
business website, etc.): (3)
______________________________________________________________
____
j. Other -- State the kind of application (e.g., email, business website, search
engine):
______________________________________________________________
_

Business Outlook

For the next group of questions, Ill ask about your outlook for the next three years.

14. What were your approximate sales:

Sales In 2008 In 2009

Total Labor n.a. n.a.

Hours Sold

(include euro
cent per labor
30
hour)

Total sales 2 up to 50 000 EUR 1 up to 50 000 EUR

6 50 000 - 150 000 EUR 7 50 000 - 150 000 EUR
24 150 000 - 500 000 EUR 24 150 000 - 500 000 EUR
27 500 000 - 1 500 000 EUR 26 500 000 - 1 500 000 EUR
8 More then1 500 000 EUR 9 More then1 500 000 EUR

Sales from 3 up to 50 000 EUR 3 up to 50 000 EUR

exports 5 50 000 - 150 000 EUR 5 50 000 - 150 000 EUR
22 150 000 - 500 000 EUR 24 150 000 - 500 000 EUR
11 500 000 - 1 500 000 EUR 11 500 000 - 1 500 000 EUR
6 More then1 500 000 EUR 6 More then1 500 000 EUR

31
15. In comparison with 2009, do you expect domestic sales revenue over the next 3
years (by the end of 2012) to increase or decrease? By approximately what
percentage?

Increase_53_____ Decrease ____4___

Increase Decrease
0 to 10% 32 3
11 to 50% 17 1
More than 4 -
50%

16. In comparison with 2009, do you expect export sales revenue over the next 3
years (by the end of 2012) to increase or decrease? By approximately what
percentage?

Increase___56___ Decrease ____2___

Increase Decrease
0 to 10% 30 2
11 to 50% 22
More than 4
50%

17. If you do not export, please state why

0 Lack of information for the international partners (12)

0 You think your products do not satisfy international standards (5)
0 You need services related to establishing contacts, storage, transportation,
banking services, payments, etc (8)
0 Other (3) (small size of company)

18. Do you prefer more Lohn work rather than doing more full-package production? If
so, please state why

0 You cannot find distribution channels on the foreign markets (19)

0 Lack of competence in the design of products that will sell in international
markets (16)
0 Lack of working capital (20)
0 Problems with the raw material suppliers and accessories (14)
0 Other_________________________________________________________
_______

19. In comparison with 2009, do you expect your total number of employees to
increase or decrease over the next 3 years (by the end of 2012)?

Increase _62____ Decrease ___0____

If the answer is increase, what change would be likely to cause you to increase
employment? - More business (more demand) 16 x
- Systematic government solutions 7

- Improvement economic situation

- New technology /machinery 4
32
- New partners in EU
- New EU market
- More Tenders
- More Selling
- Government stimulation
- New CAD / CAM technology
- New Sourcing materials
- New company building / space 4
- New Assortment
- Better environment
- Educated stuff
- Increasing prices of working force
- Own Brand / Branding
- Stronger Market 3
- Stabilization of EU market
- Technological Park
- Exporting 3

e-BIZ Centers Product and Service Offering

The next questions focus on CAD/CAM and Internet services that a newly
established Apparel Services e-BIZ Center might offer, which would strengthen BiH
apparel companies.

There are many ways CAD/CAM and the Internet could help your business:

j. Faster design of patterns

k. Faster digitizing and more accurate grading of patterns
l. Faster, more efficient and more accurate marker making/planning
m. Faster and more accurate plotting of markers
n. Faster, more efficient and more accurate cutting of fabric
o. More powerful marketing, advertising, or promotion
p. Cheaper sourcing of materials, e.g., fabric, buttons, zippers, trim as well as
packaging
q. Faster sending or receiving designs or patterns
r. Freight consolidation to lower transport costs
20. How interested would your company be in purchasing the following services from
the e-BIZ Center?

33
 LO HI
n. Using CAD to design products 1(8)2(4)3(7)4(5)5(44)
o. Using CAD for grading 1(6)2(2)3(9)4(7 5(44)
p. Using CAD to quickly make markers 1(6)2(2)3(7)4(7)5(46)
q. Using CAD for plotting markers 1(6)2(1)3(7)4(7)5(47)
r. Using CAM to cut fabric 1(6)2(5)3(5)4(9)5(43)
s. Using the Internet for sales, marketing, advertising, 1(6)2(3)3(7)4(8)5(45)
or promotion
t. Using the Internet for sourcing material 1(5)2(4)3(8)4(8)5(43)
u. Using the Internet for distributing/receiving patterns 1(6)2(4)3(6)4(7)5(45)
v. Using the Internet to consolidate freight and lower 1(6)2(4)3(6)4(7)5(45)
transportation costs
w. Labeling and packaging services 1(6)2(5)3(9)4(8)5(40)
x. Trimming services 1(7)2(4)3(8)4(4)5(45)
y. Marketing services (finding new buyers) 1(4)2(2)3(6)4(4)5(42)
z. Any other services you need (please 1(3)2(1)3(3)4(3)5(45)
specify)________________________
__________________________________________

21. How interested would you be in becoming an investor/owner of an e-BIZ Centre?

High __43____ Medium ___20__ Low ____5__

22. If an e-BIZ center is established with the services described above, what
problems do you think you will face while using the Centers services?

- Payment(6) educational stuff (32) geographical distance (4) different

business (fashion, underwear, working wear, professionalism(2) flexibility,
mentality(5) distrust (13) shipping /transport, Assortments, Time delivery,
Communication with clients(2), Market / Clients (9), Bottleneck in 1 E-Biz center(2)
many small productions, Sustainability, Pricing, Accountability,

23. What are the most important criteria for using the Centers services in relation to
your current manufacturing?

LO HI

a. Services are cheaper than my current costs 1(2) 2(4) 3(62)

b. Services make production faster 1(1) 2 (2) 3(65)
c. Services enable me to make better quality 1(2) 2(1) 3(65)

24. Do you have any questions about the questionnaire, the Excellence in Innovation
Project or the future e-BIZ center in the apparel industry?

How many E-Biz centers will be establish?

34
It is excellent project for small apparel companies!
How big company space you request and would you educate and train E-biz
stuff?
How do you see operating E-biz center in Bosnia and Herzegovina?
What is criteria for locating E-biz center? (3X)
What are criteria for grant selection?

We support this EI Apparel project!

We recommend more E-Biz centers! (3x)

We saluting this idea and project !

What should be most important criteria for partner selection?

Do you have marketing strategy for attracting clients for E-biz centers?
It is better 10 CAD than 1 CAM!

Do you know about printing machine for textile who are simple, practical and
cheap?

35