Business Operations Associate at ZS

ZS Associates (www.zsassociates.com) ZS is the worlds largest firm focused exclusively on helping

companies improve overall performance and grow revenue and market share, through end-to-end sales and
marketing solutions from customer insights and strategy to analytics, operations and technology. More
than 5,000 ZS professionals in 22 offices worldwide draw on deep industry and domain expertise to deliver
impact for clients across multiple industries.

ZS India Capability and Expertise Centers house more than 60% of ZS people across two locations based
in Pune and Gurgaon. Our teams work in conjunction with onshore colleagues to deliver our sales and
marketing projects to our clients. The Centers primarily support client projects based in North America,
Europe and East Asia in the areas of Business Analysis, Business Operations and Business Technology.

ZS Business Operations group helps improve clients marketing and sales functions and reduce costs. ZS
identifies improvement opportunities and challenges, and design new processes that deliver substantial
improvements in effectiveness and efficiency. We also offer outsourcing solutions that operate activities
more effectively and at lower cost.

Job Description

Business Operations Associate (BOAs) enable and support our clients' sales and marketing
activities. BOAs operate and optimize business processes, perform analyses, create
deliverables and respond to client requests. As a BOA, you will:
Understand client business issues, operating business rules, data, and processes
Incorporate process changes in response to evolving business needs
Operate business processes for clients on a periodic basis. This includes synthesizing
data, performing quality checks and creating error free deliverables
Interact with internal or client teams to resolve any issues with process inputs
Respond to ad hoc requests from the clients relating to the deliverables
Identify and implement business process enhancements

Qualifications

Graduates from any engineering discipline, with not more than 2 years experience can
apply for this role. The common denominator in an individuals success is a strong
academic record and evidence of strong process orientation with the following skills:
Innate quality orientation with an eye for detail
Excellent task management and organizational skills
Problem solving skills and an ability to think through solutions in a structured
environment
Very strong verbal and written communication skills
 Ability to work in a team environment. Global exposure or experience of having
worked in global cross office teams is preferred
Self-motivated with a willingness to take initiatives with a strong work ethic
Strong business acumen

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ZS in India ranks 13 in the Dream Companies To Work For list by Times Ascent and WHRD

ZS Recognized as a Top 10 Analytics Solution Provider