Professional Documents
Culture Documents
Chapter 1II
Step #1 Listen
Example:
A Housekeeping Problem
Guest: Excuse me, I just checked into my room, and theres hair in the tub and
its not mine. Its really gross.
Rose: Oh, Im so sorry. Thats not acceptable at all. Ill clean the tub for you
immediately, or if youd like, I can see if another room is available.
Guest: Thank you. If you clean it, that will be just fine. I have to go out. Ill be
back in about an hour.
(Phone rings)
Michael: Guest Services. This is Michael.
Rose: Hi, Michael; this is Rose. I just wanted to let you know that the guest in
room 407, Mrs. Johnson, checked in today and found hair in her tub. But dont
worry. I cleaned the tub, and its spotless.
Michael: Thanks, Rose. Ill make sure and follow up with Mrs. Johnson.
English PROFESSIONAL II
Chapter 1II
Question Format
X Word Subject Verb (like) Object (me) To + verb Rest of
base Sentence
Would you like me to clean the tub?
Would you like me to call for another
room?
Missing Lyrics
[Verse 1]
I used to ______ my tongue and hold my _______
Scared to ______ the boat and _______ a mess
So I sat _______, agreed __________
I _________ that I forgot I had a __________ I let you _____ me past the breaking _____
I stood for _________, so I fell for ____________
[Pre-Chorus]
You held me ________, but I got up Already __________ off the dust
You ______ my voice, your hear that ______Like thunder, gonna ______ your _______
You held me _______, but I got up. Get ready cause Ive had ________
I see it all, I see it now
[Chorus]
I got the eye of the _______, the fighter, ________ through the ______
Cause I am a ___________ and youre gonna _______ me ROAR
Louder, louder than a _____
Cause I am a champion and youre gonna hear me ROAR
Oh oh oh oh oh oh. Youre gonna ________ me roar
[Pre-Chorus]
[Chorus]