Professional Documents
Culture Documents
QUALITY MANUAL
A. Table of Contents
Section No. Contents / Items
A Table of Contents
B Amendment records
INTRODUCTION
1.1 Quality Manual Overview
1.2 QM Distribution
1.0
1.3 Amendment and approval
1.4 Scope of Quality Management System
1.5 QMS Exclusion
THE COMPANY
2.1 Khalid Saeed AlHajri Company Ltd Brief History
2.0
2.2 The Organization Chart
2.3 Responsibility and Authority
COMPANY MISSION
3.0 3.1 Quality Policies
3.2 Quality Objectives
RESOURCES MANAGEMENT
6.1 Provision of Resources
6.2 Human Resources
6.0 6.2.1 General
6.2.2 Competence, Awareness and Training
6.3 Infrastructure
6.4 Work Environment
PRODUCT REALIZATION
7.1 Planning for Service Realization
7.2 Customer related Process
7.2.1 Determination of requirement related to service
7.2.2 Review of requirements related to products
7.0 7.2.3 Customer communication
7.3 Design and Development
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.5 Production and Service Provision
7.6 Control of Monitoring and Measuring Equipment
B. AMENDMENT RECORDS
This sheet will record all amendment of the standard Quality Manual. All particulars of the
amendments shall be stated clearly. The ISO Coordinator of Khalid Saeed AlHajri Company Ltd
(KCT) shall be responsible for the maintenance and update of this record sheet.
REASON / PURPOSE
CLASSIFICATION DATE REVISION PART
OF REVISION
1.0 INTRODUCTION
This document describes Khalid Saeed AlHajri Company Ltd (KCT), overall policies with
regards to the QMS Implementation. It is also highlights the compliance to ISO
9001:2015
Head Office
Khalid Saeed AlHajri Company Ltd
P.O Box 7326
Dammam 31462
Kingdom of Saudi Arabia.
E-mail: kct@ksalhajri.com
Website: www.ksalhajiri.com
Tel: 013/8685403
Fax: 013/8684769
Transportation Division
Khalid Saeed AlHajri Company Ltd
P.O Box 411
Abqaiq 31962, Dammam
Kingdom of Saudi Arabia.
E-mail: kcttransport@yahoo.com
1.2 QM DISTRIBUTION
Each document holder shall be designed with unique number. The document holder
required to safeguard the document. The Quality Manual is treated as CONFIDENTIAL
DOCUMENT.
The KCT Manual shall be reviewed from time to time in ensuring its suitability. The
process of amend shall be done by QMR or ISO Coordinator and approve by President.
The scope of Khalid Saeed AlHajri Company Ltd registration, QMS under the ISO
9001:2015 is defined as;
Transportation Division:
Exclusion from ISO 9001:2015 requirements due to the nature of the product and
services to the client comprises of the following:-
Khalid Saeed AlHajri Company Ltd, one of Saudi Arabias leading Heavy Equipment
Transportation Company since 1986. It was a seed at the early beginning; it grew over
the years to become a young tree with deep roots; its Sheikh Khalid Bin Saeed Alhajri
Group. The beginning was through ICT, a small institution established by Chairmans
father. But after his death in 1984, the challenges started although he was only 16 year
old. Through years, the institution was developed to become more comprehensive,
until it becomes a group working in different field such as heavy transport, heavy
equipments, fuel haulage, rig moving, tires and car accessories, water treatment plant,
travel & tourism, security services, furniture, real estates etc.
Our vision is to provide the highest service quality to our clients by employing the latest
technology. Our highly dedicated & specialized teams of skilled personnel are ever
ready to be utilized in such services:
b) Fuel haulage:
Hauling of fuels from major companies like Arabian Drilling Company (ADC),
XTD, Drilling and petroleum Services (DPS) etc.
c) Water Transportation:
Water supply to various rigs all around Saudi Arabia.
various departments, functions and reporting relationship within the company. In the
absence of any individual within the company, responsibility is delegated to the next
available officer down in the organization chart.
Within the organizational reporting structure of Khalid Saeed AlHajri Company Ltd, the
Owner/President has a complete authority over all matters pertaining to quality. The
Owner/President through the Management Representative has the responsibility to
maintain the effective operation of the quality system and service quality. The
Management Representative and Quality Management Members shall maintain and
ensure the effective operations of the quality system. They have authority and
responsibilities defined within their job descriptions to enable them to:
The responsibilities and authorities of QMR of Khalid Saeed AlHajri Company Ltd are as
follows:
a) Ensure the planning of the quality management system is carried out in order
to meet the customer requirements as well as the quality objectives
b) Ensure the integrity of the quality management system is maintained when
changes to the quality management system are planned and implemented
c) Reporting to top management on the performance of the quality
management system and any need for improvement, and
d) Ensuring the promotion of awareness of customer requirements throughout
the organization
It is the policy of Khalid Saeed AlHajri Company Ltd, to deliver services of the highest
quality to meet and ensure our customer's satisfaction. Employees are our main asset;
their dedication and motivation to customer service in safe and clean environment is a
key to our success. Quality is the base of our competitive advantage.
With customer satisfaction as our primary goal, Khalid Saeed Company is committed to
systematic approach by implementing Quality Management System (QMS). To realize
this, we have adopted the quality principles while promoting continues improvement
as a symbol of life. It is the responsibility of every individual in the company to apply
quality to all work processes.
Khalid Saeed AlHajri Company Ltd has established measurable Quality Objectives in
tandem with the Quality Policy. Our primary objective is to be a dynamic well service
and solution provider of choice and meeting customer satisfaction through:-
1. Operation
To conduct operations in the most efficient manner through a safe and well
structure operations planning:
To maintain zero (0) Lost Time Injury (LTI) and Medical Treatment Injury (MTI) /
Restricted Work Case (RWC) towards meeting the client health and safety
requirements.
To ensure hundred percent (100%) compliance to statutory, regulatory and client
operational requirements.
To achieve and maintain clients satisfaction rate of eighty percent (80%) based on
the client satisfaction surveys and analysis conducted monthly.
3. Supply Chain
To ensure hundred percent (100%) conformance to all contracts term and
conditions.
4. Human Resource
To ensure continuous improvement on personnel competency and skill, by
providing related training and utilize zero point five percent (0.5%) of the total
revenue.
Khalid Saeed AlHajri Company Ltd shall establish, document, implement and maintain a
Quality Management System and continually improve its effectiveness in accordance
with the requirements of ISO 9001: 2015 Quality Management System.
KCT shall:
I. Identify the processes needed for the QMS and its applications throughout the
organization,
II. Determine the sequence and interactions of these processes,
III. Determine criteria and methods needed to ensure both operation and controls
of these processes are effective,
IV. Ensure the availability of resources and information necessary to support the
operation and monitoring of these processes,
V. Monitor, measure and analyze these process, and
VI. Implement action necessary to achieve planned results and continual
improvement of these processes.
Should there be any outsourced processes; KCT shall ensure adequate control over
outsourced process that affects conformity to requirements.
The QMS Planning is as per illustrated in the KCT Quality Policy and Quality
Management System Mapping. Changes in QMS shall be reviewed in the
QUALITY
MANUAL
PROCEDURES
SUPPORTING DOCUMENTS
c) Any document which found obsolete shall be removed from all point of use.
The obsolete document retained for knowledge preservation purpose shall
be indicated as OBSOLETE .
d) Document shall be legible and clearly identified for its status.
e) The external documents such as API Standard, ISO 9001, etc. also shall be
controlled.
f) All the procedure including Quality Manual shall be kept as confidential and
shall not be distributing to any external party unless approval is made by
President/Owner and must stamp UNCONTROLLED COPY
I. The quality records shall be kept for 3 years (normal records), 5 years (contract
related records) and 7 years for Finance records.
II. Equipment history and maintenance report shall be kept as long as equipment
is still in use.
III. Personnel and history of training report should be kept as long as the person is
still in service.
IV. History of calibration shall be kept as long as equipment is still in use.
Khalid Saeed AlHajri Company Ltd shall ensure Quality Policy is being implemented and
achieve at all section. In order to achieve this, the following strategies shall be
compiled:-
a. Ensure Quality Policy is communicated and understood
Each Section Head shall play a vital role in explaining the Quality Policy to the staff
through orientation briefing, on job training or other forms of communication. The
Policy shall be displayed at the prominent locations as a constant reminder.
b. Ensure Quality Policy is implemented
Through the involvement and commitment from all level of staff and employee by
adhering to the documented Quality System. Monitor the implementation of Quality
Policy through establishing and monitoring of Quality Objectives and Internal Quality
Audit.
c. Ensure Quality Policy is maintained for continuing suitability
The effectiveness of Quality Policy shall be reviewed and maintained through:
- Internal Quality Audit
- External assessment by Certification Body
- Periodical Management Review
Khalid Saeed AlHajri Company Ltd top management shall ensure that the quality policy
a. Is appropriate to the purpose of the organization
b. Includes a commitment to comply with requirements and continually improve
the effectiveness of the quality management system
c. Provides a framework for establishing and reviewing quality objectives
d. Is communicated and understood within the organization and
e. Is reviewed for its continuing suitability
5.4 PLANNING
Khalid Saeed AlHajri Company Ltd top management shall ensure that quality
objectives including those needed to meet requirements for product are
established at relevant functions and levels within the organization. The quality
objectives shall be measurable and consistent with the quality policy.
a. The planning of the QMS is carried out in order to meet the requirements
given in Section 4.1, as well as the quality objectives.
b. The integrity of the QMS is maintained when changes to the QMS are planned
and implemented.
Khalid Saeed AlHajri Company Ltd shall ensure that appropriate communication
process including meeting, Memo, records, e-mail, telephone etc, within the
organization are established and that communication take place regarding
effectiveness of the Quality Management System.
Khalid Saeed AlHajri Company Ltd shall review the organizations quality management
system to ensure its continuing suitability, adequacy and effectiveness. This review
includes assessing opportunities for improvement and the need for changes to the
quality management system.
In KCT, QMS review has been conducted once a year with top management or during
one of the top management meeting:
a) Annual Budget Meeting
b) Monthly Management Meeting
c) Technical Committee Meeting
Matters related to QMS discussed were as follows:-
i. Result of Audits
ii. Customer feedback
iii. Process performance and product conformity
iv. Status of corrective and preventive action
v. Follow up from previous management reviews
vi. Changes that could affect the QMS
vii. Recommendation for improvement
The output of Management review shall include action related to improvement of QMS
and its process, improvement of services and resources needs.
Khalid Saeed AlHajri Company Ltd shall determine and provide resources needed to
implement and maintain the QMS and continually improve its effectiveness and also
enhance customer satisfaction by meeting customer requirements.
The President with assistance of all section head shall identify resources requirement
and provide the adequate resources particularly personnel who perform verification
activities for all QMS.
6.2.1 General
Khalid Saeed AlHajri Company Ltd shall determine and provide resources
needed to implement and maintain the QMS and continually improve its
effectiveness and also enhance customer satisfaction by meeting customer
requirements.
Head of Department (HOD) shall identify resources requirement and provide
the adequate resources particularly personnel who perform verification
activities for all QMS.
6.2.2 Competence, Training and Awareness
Khalid Saeed AlHajri Company Ltd management shall analyze, determine and
close competency gap to attain competency and independency in work
execution through the following:
i. Experience
ii. Qualification in education
b. The personnel who meet the requirement and competent for the assigned
activities will be selected through Letter of Appointment and report to
work.
c. If the required competency for personnel performing quality related job
cannot be met, relevant section shall identified necessary training needs for
personnel.
d. HR shall conduct orientation programs for new recruitment staff in order to
understand the company background, Operation, Safety Policies and
Objective.
e. Section head shall identify training needs for their subordinates in order to
upgrade their skill or enhance knowledge affecting the quality system to
achieve organization objective and customer requirement
a. The sections head shall ensure employee are aware of the important
activities for product through daily morning meeting, regular meeting etc.
b. HR section shall arrange to provide the most appropriate source of training
either internal or external to ensure the objective is attained.
c. HR section also shall analyze the effectiveness of training to ensure that
training needs and requirements are met.
d. All the training records shall be maintained and kept as long as the
employees remain in the Organization.
6.3 INFRASTRUCTURE
Khalid Saeed AlHajri Company Ltd shall provide and maintain sufficient infrastructure
needed to achieve conformity to the requirements.
a. The Maintenance section shall identify, provide and maintain the infrastructure it
needs to achieve the conformity of QMS activities and product requirement.
b. All the infrastructure including:
Khalid Saeed AlHajri Company Ltd shall ensure all project sites comply with all relevant
regulatory and statutory requirements on health, safety and environment. Adequate
training is given to all employees in area of health and safety relating to their work.
KCT shall determine and manage the human and physical factor of the work
environment needed to achieve conformity of product requirement. KCT shall provide
the following through cleanliness and safety activities
a. A clean work environment
b. Conductive working place and area with proper lighting and ventilation to ensure
the comfortable condition of working place for our employees.
c. Safe working environment and provision the safety measures for all the process
and employees whose directly involve in machine operation.
Khalid Saeed AlHajri Company Ltd shall plan and develop the processes needed for
service realization and these planning are consistent with the requirements of the
other processes of the quality management system. The following requirement is
determined in planning service realization:
the Operation Manager will ensure that relevant documents are amended
and relevant personnel are made aware of the changed requirements.
Khalid Saeed AlHajri Company Ltd shall determine and implement effective
arrangements for communicating with customer in relation to:
a. Equipment Information
b. Enquiries, contract or order handling, including amendment
c. Customer feedback, including customer complaints
This clause is excluded due to the nature of KCT services where there are no design and
development activities or processes. Should there be any design and development
activities or processes, the Clause 7.3.1 to 7.3.7 of ISO 9001:2015 shall be included
7.4 PURCHASING
Khalid Saeed AlHajri Company Ltd shall ensure that purchased products and
services are conformed to specified purchase requirements or per specification
stipulated in the contract. The type and extent of control applied to the supplier
and the purchased product and services shall conform to the product
application on intended works.
Khalid Saeed AlHajri Company Ltd shall evaluate, select suppliers based on their
ability to supply product and services in accordance with the organizations and
project requirement. The selection criteria, evaluation and re-evaluation shall
be established. Records of the results from evaluation and any necessary
actions arising from the evaluation shall be maintained.
Khalid Saeed AlHajri Company Ltd shall establish and implement the inspection
of the purchased equipments and/or other activities necessary to ensure
purchased equipments meets specified requirements.
If purchased equipment found to have non-conforming element against the
requirements or equipment wrongly supplied, person in charge shall record
details of the non-conformity accordingly. Corrective action shall be
communicated to supplier effectively and informed client accordingly.
Khalid Saeed AlHajri Company Ltd shall plan and carry out service provision of
transportation services for the customer. All works are performed under
controlled and systematic procedures and proper monitoring and best practices
are adopted to ensure reliable operations. Controlled conditions shall include,
as applicable:
This clause is excluded due to the nature of Khalid Saeed AlHajri Company Ltd
services where the current process output can be verified by subsequent
monitoring and measurement processes before being released to the customer.
Khalid Saeed AlHajri Company Ltd shall exercise due care with customer
property while it is under the organizations control or being used by the
organization. KCT shall identify, verify, protect and safeguard customer property
provided for use or incorporation into the service.
If any customer property is lost, damaged or otherwise found to be unsuitable
for use, it shall be reported to customer and the relevant records shall be
maintained.
The previous measurement result shall be assess / verified when the equipment is
found not to conform to requirements, and the equipment shall be repair and
recalibrated as required
8.1 GENERAL
Khalid Saeed AlHajri Company Ltd shall plan and implement and monitoring,
measurement, analysis and improvement proves which;
a. To demonstrate conformity of Equipments
b. To ensure conformity of the quality management system
c. To continually improve the effectiveness of quality management system
The QMR shall review and evaluate the improvement items and monitor the
effectiveness of improvement and achievement.
Khalid Saeed AlHajri Company Ltd shall apply suitable methods for monitoring
and measurement of the QMS processes to achieve planned results.
When planned results that are not achieved; correction and corrective action
will be taken as appropriate, to ensure conformity of the service.
Khalid Saeed AlHajri Company Ltd monitors and measures the characteristics of
the Product to verify that the Product requirements have been met. This shall
be carried out at appropriate stage of the Product realization process.
Records shall be maintained to prove that the products and/or equipment have
passed the inspection and/or test with specified acceptance criteria. Also
records shall indicate the person(s) authorizing release of product for delivery
to the customer.
Khalid Saeed AlHajri Company Ltd has established and maintained methods of
controlling materials and service that do not conform to the specified requirements. To
meet these requirements, the following features are fully and clearly defined in Quality
System procedure.
a) How all non-conforming material and products are clearly identified to prevent
unauthorized use, delivery or mixing with conforming material and products.
b) The provision of segregation areas.
c) The manner in which rework or concessions on non-conforming material and
products and re-inspections are performed and documented.
d) Adequate records, clearly identifying the material or products, the nature and
Content of non-conformance and disposition are maintained, and available for
review.
e) The system of control ensures that information concerning non-conformance
is fed back to the nominated personnel responsible for review and sentence of
Nonconforming material or products.
Khalid Saeed AlHajri Company Ltd collects and analyzes appropriate data to determine
the suitability and effectiveness of the Quality Management System and to identify
improvements that can be made. This includes data generated by measuring and
monitoring activities and other relevant sources. Statistical techniques such as charts,
histograms, trend charts, etc. shall be used where appropriate.
Khalid Saeed AlHajri Company Ltd analyses this data to provide information on:
a. Customer satisfaction and/or dissatisfaction;
b. Conformance to customer requirements;
c. characteristics of processes, service and their trends; and
d. Supplier performance.
8.5 IMPROVEMENT
Khalid Saeed AlHajri Company Ltd Top Management shall plan and manage the
processes necessary for the continual improvement of the Quality Management
System.
The continual improvement of the Quality Management System through data;
a. Quality policy / objectives
b. Audit results,
c. Analysis of data,
d. Corrective and preventive action and
e. Management review.
Khalid Saeed AlHajri Company Ltd shall initiate to carry out the corrective action
when nonconformance is found. The corrective action required for:
a. Identifying nonconformities (including customer complaints);
b. Determining the causes of nonconformity;
c. Evaluating the need for actions to ensure that nonconformities do not recur;
d. Determining and implementing the corrective action needed;
e. Recording results of action taken; and
f. Reviewing of corrective action taken
Khalid Saeed AlHajri Company Ltd shall identify preventative action to eliminate
the causes of potential nonconformities to prevent occurrence. Preventive
actions take are appropriate to the impact of the potential problems.
Khalid Saeed AlHajri Company Ltd preventive action defines requirements for:
a. Identifying potential nonconformities and their causes;
b. Determining and ensuring the implementation of preventive action needed;
c. Recording results of action taken; and
d. Reviewing of preventive action taken.