Example Material Business Analysis

Changing a Business
All Projects
j are about makingg a change
g to a business
Changes are usually driven by strategy, policy, legislation or a
need to improve/adapt the business
The changes may be to Processes,
Processes Systems,
Systems Organisation and
People
To make any change we usually form a Project to co-ordinate
the design and delivery of the change

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Example Material Business Analysis
Roles

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Example Material Business Analysis
Business Design Framework

Business Model

STRATEGY

MANAGEMENT
MODEL

MANAGEMENT

END-TO-END SELL DESIGN DELIVER BILL PAY C

PROCESS U
S
T
O
M
E
SUPPORT (I.E. HR, IT, LEGAL, PROCUREMENT) R
S

RESOURCES PARTNERS SUPPLIERS

RESOURCE
MODEL

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Example Material Business Analysis
Problem Analysis
Analysis
a ys s Overview
Ove v ew Symptoms
Question
Q ti
or Causes
Problem
Issues

Core Issues

Options Considerations Benefits Cost Cost Risks

t
to B
Benefit
fit
Solve Process Re-engineering Analysis

pp
Other Opportunities
Choose
Ch
Enlistment
a
Solution
Balancing Interests

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Example Material Business Analysis
Optional Content

High Level
Indicative
Snap Shot
Decision to
P
Proceedd
Not a Project Plan

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Example Material Business Analysis
Content

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Example Material Business Analysis
WHAT COULD GO WRONG?
Considerations WHAT IS THE IMPACT?
IS THIS AN ACCEPTABLE RISK?

RISK TO
BUSINESS
STRATEGY
SPONSORSHIP

COMPLY TO ORG STRATEGY? IS THERE SPONSORSHIP FOR THE

CHANGE?

TECHNICAL
FEASIBILITY
CONSIDERATIONS
COST

CAN IT BE DONE?
WHAT WILL THE SOLUTION COST?

CUSTOMER DO THE STAKEHOLDERS SUPPORT

INTERESTS CHANGE?
STAKEHOLDERS
DO STAKEHOLDERS HAVE A
COMPETITOR PREFERRED SOLUTION?
POSITION
WHAT DOES THE CUSTOMER WANT/
NEED?

WHAT ARE OUR COMPETITORS

DOING?

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Example Material Business Analysis
Problem Analysis

Problem Conceptual Detailed

Analysis Design Design
Stage Stage Stage

Costs, benefits Costs, benefits Costs, benefits

and savings and savings and savings are
are high
g level are more specific
p and can
and indicated detailed but be proven
only not fully through financial
validated reporting

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Example
p Material Business Analysis
y
Problem Analysis Tips
Understanding the Business Perspective
Every business area has their own perspective and behaviours

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Example Material Business Analysis
Solution Design Approach
M d lli F
Modelling Future
t
When we model the future design we usually start with the new process

W use the
We th new process tto understand
d t dh how we may be
b changing:
h i
Functional responsibilities
Organisation structure
Peoples jobs
Related processes
Information
Systems & data

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 Example Material Business Analysis
Solution Design Approach
Facilitation
U
Usually
ll we need
d the
th bbusiness
i tto thi
think
k as a team
t when
h we develop
d l the
th future
f t model
d l

Know your objectives Be interactive Right people

Pre-read any materials
Prepare
p &ppublish agenda
g Explain the required outcomes
Book a reasonable amount of
time
Explain purpose & objectives
Keep good notes
Outline the agenda Right experience
Right
g authority y
Know purpose & objectives
Assess who is in the room Willing & able to work as a
Open the forum for discussion team
Guide the discussions
Ensure people both speak & listen
Take notes on boards (so all can see)
Note issues/comments that cannot be
addressed
Practice positive listening
Be open & receptive
Always be respectful
Take regular breaks
Be relaxed
Thank people for their time

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Example Material Business Analysis
Designing Solutions
Process Mapping

Process mapping is a
drill down from the
top level process

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Example Material Business Analysis
Designing Solutions
Interviewee Behaviours

Non Communicative Off Topic Disinterested Overly Detailed Gang

Answers with Loses focus,

f Doesnt care, Never stops Turns up with 1-
Closed raises irrelevant bored talking, hard to 10 other people,
responses points divert, brings lots not sure what
of documentation they contribute

Ask open Note irrelevant Try and Take all Identify the key
questions points (so they can understand why documents offered person
be set aside)
Cross question Explain benefits, Politely intercept Talk directly with them
Try and engage at
Redirect the ask if they agree; if and take control of
Be polite but dont
discussion not, why not the discussion
a personal level worry about the other
they may feel attendees
uncomfortable
Don t feel over
Dont
whelmed

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Example Material Business Analysis
Designing Solutions
Integrated Design
We use the process design to derive the other changes to the organisation

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