Needs Analysis Questionnaire

You are kindly requested to answer the questions below. The results of this questionnaire are
confidential and will only be used for designing the English for Waiters course.

Name: ___________________________________ Nationality: ______________________________

Job Title: _________________________________ Work experience (years): ___________________
Company: ________________________________

PART 1

1. Please state your highest educational attainment:

______________________________________________________________________________

2. Have you taken any English language course/s before?

Yes __________ No __________ If yes, what course/s are they and how long was the course?
__________________________________________________________________________________

3. Why are you learning English?

Purpose You can tick more

than one box
1 Work requirement
2 School requirement
3 To widen job opportunities
4 For entertainment
5 To improve communication skills
6 General interest
7 Others (Please state):

4. Where do you use English?

Situation You can tick more

than one box
1 Work
2 Family
3 Friends
4 Travelling abroad
5 Self-study
6 School
7 Others (Please state):

Questionnaire adapted from: WulanSariNurHuda (2012) and zcan (2013)

Retrieved from: https://www.scribd.com/
PART 2
5. How often do you use English in your occupation?
Never ___________ Not often __________ Very often __________ Always __________

6. What language/s do you use with your co-workers?

Languages You can tick more

than one box
1 Malay
2 Tamil
3 Hindi
4 Mandarin
5 Cantonese
6 English
7 Others (please specify):

7. What language/s do most of your customers use?

Languages You can tick more

than one box
1 Malay
2 Tamil
3 Hindi
4 Mandarin
5 Cantonese
6 English
7 Others (please specify):

8. English language priorities for your occupation

Please tick the appropriate boxes below. You can choose more than one.

Priorities Not Very

Important
Important Important
1 To become a more fluent English speaker
2 To become a more accurate English speaker
3 To expand my general vocabulary in English
4 To expand my specialist vocabulary in English
5 To improve my listening in English
6 To improve my pronunciation in English
7 To improve my reading in English
8 To improve my writing in English

Questionnaire adapted from: WulanSariNurHuda (2012) and zcan (2013)

Retrieved from: https://www.scribd.com/
 9. Specific English language skills for your occupation
Reading

Purpose Not Very

Important
Important Important
1 Menu items
2 Price lists
3 Order slips
4 Food Bills
5 Reading out food orders

Speaking

Purpose Not Very

Important
Important Important
1 Speaking to foreign co-workers
2 Speaking on the phone
3 Giving instructions to co-workers
4 Greeting customers
5 Repeating food orders to customers
6 Small talk with customers

Writing

Purpose Not Very

Important
Important Important
1 Taking down customer orders
2 Writing food bills
3 Filling in application forms (promotion purposes)

Listening

Purpose Not Very

Important
Important Important
1 Listening to food orders
2 Listening to instructions from foreign managers and/or co-
workers
3 Customer Complaints

10. How comfortable are you to work or learn:

Situation Not Very

Okay
comfortable Comfortable
1 Individually
2 In pairs
3 In small groups/teams
4 In big groups/teams

Questionnaire adapted from: WulanSariNurHuda (2012) and zcan (2013)

Retrieved from: https://www.scribd.com/
 11. What English skills would you like to improve on in the course?

Skills You can tick more

than one box
1 Vocabulary skills
2 Grammar skills
3 Writing skills
4 Reading skills
5 Speaking skills
6 Listening skills
7 Discussion skills
8 Meeting skills
9 Negotiation skills
10 Others (please specify):

12. What do you usually do to practice your English outside of the class?

Learning strategies You can tick more

than one box
1 Read magazines, newspapers etc. in English
2 Listen to the news in English
3 Watch movies, documentaries, TV series in English
4 Talk to native speakers (i.e. face-to-face, online chat groups, pen friends etc.)
5 Talk to my friends, colleagues etc. in English
6 Do exercises in grammar books
7 Memorize vocabulary
8 Others (Please specify):

13. How do you like to learn?

Learning strategies You can tick more

than one box
1 I like to practise the sounds and pronunciation
2 I like the teacher to tell me all my mistakes.
3 In class, I like to learn by conversations.
4 I like the teacher to explain everything to us.
5 I like to learn many new words.
6 I like to learn by talking to friends in English.
7 I like to learn English words by hearing them.
8 I like to learn English words by seeing them.
9 I like the teacher to help me talk about my interests.
10 I like to study grammar.
11 At home, I like to learn by watching TV in English.
12 I like to learn by listening to English songs.
13 I like to learn by memorising lists.

Questionnaire adapted from: WulanSariNurHuda (2012) and zcan (2013)

Retrieved from: https://www.scribd.com/
14 I like the teacher to give us a problem to work on.
15 I like to go out with classmates and study/practise English.
16 At home, I like to learn by studying English books.
17 In English lessons, I like to learn by reading.
18 I want to write everything in my notebook.
19 In class, I like to listen to audio recordings/CDs.
20 I like the teacher to let me find my own mistakes.
21 At home, I like to learn by reading English newspapers etc.
22 In class I like to learn by pictures and video.
23 In class, I like to learn by games.

Interview Questions

1. What communication problems do you face when you are conversing in English with foreign

customers?

2. How do you deal with these communication problems?

3. What is your expectation when you take an English for Waiters course?

Questionnaire adapted from: WulanSariNurHuda (2012) and zcan (2013)

Retrieved from: https://www.scribd.com/