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Assignment 1

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ITECH 3301 Electronic Commerce Systems and Technologies

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Contents
Task 1 ............................................................................................................................................................ 2
Task 2 ............................................................................................................................................................ 3
Grainger .................................................................................................................................................... 3
MSC Industrial ........................................................................................................................................... 4
Task 3 ............................................................................................................................................................ 6
Principal Business Goal of Website ........................................................................................................... 6
MSC Industrial ...................................................................................................................................... 6
Grainger ................................................................................................................................................ 6
Task 4 ............................................................................................................................................................ 7
Task 5 .......................................................................................................................................................... 12
MSC Industrial ......................................................................................................................................... 12
Grainger .................................................................................................................................................. 12
References .................................................................................................................................................. 13
Appendix ..................................................................................................................................................... 14
MSC Industrial ......................................................................................................................................... 14
Grainger .................................................................................................................................................. 15
Search Results ......................................................................................................................................... 16
User Information Help ............................................................................................................................ 18
Website Legal terms of Use .................................................................................................................... 20
Product Details ........................................................................................................................................ 22

1
Task 1

Chosen e-commerce business mode: B2B Model

Chosen websites:

1. MSC Industrial Supply Co.

https://www.mscdirect.com/

2. Grainger Industrial Supply

https://www.grainger.com/

2
Task 2

Grainger

Grainger was one of the primary huge B2B online business destinations in the U.S. Grainger has
for quite some time been respected for how they convey pursuit and route over their large
number of items. The pursuit box empowers the client to sort in any word, depiction, part
number, and model number among others. Route and Search are particularly entwined with the
goal that you can look at that point explore, or explore then pursuit. They additionally utilize a
super menu style sort ahead for marketing while at the same time looking. Strong separating
along the left bar and a broad rundown of item varieties lets clients rapidly skim and sort. This
introduction makes it is anything but difficult to contrast the contrasts between items with ensure
you are choosing precisely what you are searching for.

A single tick on the particular thing opens item subtle elements, with buy basic points of interest:
value, thing # and assembling model and soonest availability. For additional data for research or
buy, the item detail page has rich item portrayals, specially appointed item accessibility,
specialized specs and picture zoom feature the item detail page. Qualities like contract
estimating, producing model, shipping weight, nation of inception and specialized specs speak to
the B2B business.

3
MSC Industrial

MSC Industrial Supply is one of the principle chiefs of the biggest direct promoters and
providers of metal support, repair and operation ("MRO") for present day clients through the
United States. . The MSC utilizes the biggest arrangement of a business and spreads more than
500,000 present day products to more than 500,000 customers in more than 2000,000 suppliers.
Empowering the web based business player of 2016, to push ahead, increment the Internet
accepting segments and form into a more prominent offer of general arrangements on web
bargains. At show, MSC's online business bargains are around 60% of aggregate arrangement.

He has put gigantic sums in client experience and has enhanced his site for his client base. Like
the above Grainger case, the enormous offer of MSC B2B client experience best practices utilize.

Definite AVAILABILITY

Seeing positive availability for things is a better organization that is indispensable than closing
the thing purchase. While offering this straightforwardness anticipates that correspondence will
ERP and online business arrange, it is hugely gainful information? MSC shows point by point
information on availability and sum open. A marked in customer sees general association
availability, and furthermore openness from the territory where the things are shipping from, and

4
at their default branch range. It discards a key request and disintegration point: it is clear what's
available where and how they can get the things.

5
Task 3

Principal Business Goal of Website

MSC Industrial
Their goal is to run the results for their businesses - to maintain efficiently running tasks from
today, to re-adapt and to optimize for more productive tomorrow.

Increment enquiries for items

Increment web index movement by to see an inspire in enquiries for items
Increment buy of items
Increment the quantity of month to month enlistments

Grainger
They have excellent chances to extend Lab Safety Supply through acquisitions. What's more,
with all the more assembling occupations moving seaward, Grainger has a continuous business
advancement push to assess the chances to supply support items to abroad operations. They
anticipate working intimately with each of their organizations over the coming years to drive
their outcomes and catch more piece of the pie. Grainger is very much situated to do both

Increase inquiries for products

Increase search engine traffic to see elevation in products for inquiries
Increase the purchase of products
Increase in the number of monthly registrations
Increase product sales
Increase market area

6
Task 4
Attribute Website Rating Reason
Website URL relate to the https://www.mscdirect.com/ 5 URL contains business name
business name
https://www.grainger.com/ 5 URL contains business name

Easily is the website found https://www.mscdirect.com/ 5 Site is SEO friendly. It is

using general internet listed on top while searching
search its products.
https://www.grainger.com/ 5 Site is SEO friendly. It is
listed on top while searching
its products.
Organizational https://www.mscdirect.com/ 5 It provides proper navigation,
information a require sitemap, product
catalogs,search and help
support via chat,phone etc
https://www.grainger.com/ 5 It provides proper navigation,
sitemap, product
catalogs,search and help
support via chat,phone etc
Appropriate Users https://www.mscdirect.com/ 5 Proper validations are applied
information on login etc forms.
https://www.grainger.com/ 5 Proper validations are applied
on login etc forms.
Website reassure users https://www.mscdirect.com/ 5 It uses HTTPS protocol for
about the security providing the security
https://www.grainger.com/ 5 It uses HTTPS protocol for
providing the security
Website foster user trust in https://www.mscdirect.com/ 5 User have trust in the
the organization organization
https://www.grainger.com/ 5 User have trust in the

7
 organization
Website address legal https://www.mscdirect.com/ 4 Well defined terms at
issues https://www.mscdirect.com/c
ustomer-service/website-
terms-of-use
https://www.grainger.com/ 4 Well defined terms at
https://www.grainger.com/con
tent/terms-of-access
Accessibility needs of https://www.mscdirect.com/ 5 Proper categorization of
users products, search, product
detail page, navigation makes
website easy to use.
https://www.grainger.com/ 5 Proper categorization of
products, search, product
detail page, navigation makes
website easy to use.
Address the language or https://www.mscdirect.com/ 5 All the details provided to
cultural needs of users user are in simple English,
which makes it easy to use.
https://www.grainger.com/ 5 All the details provided to
user are in simple English,
which makes it easy to use
Product information that a https://www.mscdirect.com/ 5 It provides all necessary
user could reasonably product details
require https://www.grainger.com/ 4 It provides details of product
well.
Allow all the https://www.mscdirect.com/ 4 It provides some features but
customization lacks if user want to arrange
which products or pages
should be displayed to him or

8
 if he want to change the
placement of sidebars etc.
https://www.grainger.com/ 4 It provides some features but
lacks if user want to arrange
which products or pages
should be displayed to him or
if he want to change the
placement of sidebars etc.
Personalize the experience https://www.mscdirect.com/ 5 It is designed in user-friendly
for users manner and provides
personalized experience for
user.
https://www.grainger.com/ 5 It is designed in user-friendly
manner and provides
personalized experience for
user.
Identify sufficient https://www.mscdirect.com/ 5 It provides chat, phone, email
channels for user , FAQ for user.
service/support https://www.grainger.com/ 5 It provides chat, phone, email
, FAQ for user.
Easy is it to find any https://www.mscdirect.com/ 5 Proper categorization of
information about the products, search, product
organization, their detail page, navigation makes
products or website easy to use.
services https://www.grainger.com/ 5 Proper categorization of
products, search, product
detail page, navigation makes
website easy to use.
Information on the https://www.mscdirect.com/ 5 Properly organized data and
website to read in simple language makes it

9
 easy for user to utilize
website.
https://www.grainger.com/ 5 Properly organized data and
in simple language makes it
easy for user to utilize
website.
Easy to navigate https://www.mscdirect.com/ 5 Proper categorization of
products, search, product
detail page, navigation makes
website easy to use.
https://www.grainger.com/ 5 Proper categorization of
products, search, product
detail page, navigation makes
website easy to use.
Aesthetics for the https://www.mscdirect.com/ 4 It is designed well good font,
target audience colors and image choice.
https://www.grainger.com/ 5 It is beautifully designed with
good font, colors and image
choice.
Foster community among https://www.mscdirect.com/ 4 User have trust in the
users organization
https://www.grainger.com/ 4 User have trust in the
organization
Website loading time https://www.mscdirect.com/ 5 It is fast at loading its content.
It hardly takes fraction of
seconds to load its content.
https://www.grainger.com/ 5 It is fast at loading its content.
It hardly takes fraction of
seconds to load its content.
Support different web- https://www.mscdirect.com/ 1 It is not responsive as the

10
browsers or platforms design scatters when opened
in mobile
https://www.grainger.com/ 4 It is response on mobile.

Sufficient range of https://www.mscdirect.com/ 4 Yes. They provide range of

payment options payment methods including
Visa, Mastercard etc.
https://www.grainger.com/ 4 Yes. They provide range of
payment methods including
Visa, Mastercard etc.
Sufficient range of https://www.mscdirect.com/ 4 Yes
delivery options
https://www.grainger.com/ 4 Yes.

11
Task 5
MSC Industrial
Good search and navigation
Proper product category
Good product detail
Easy to navigate
Organized browsing
Secure checkout
User friendly website design
Good customer support options

Grainger
Better search and navigation
Proper product category
Good product detail
Easy to navigate
Organized browsing (alphabetically by part or application)
Secure checkout
Shipping is fast
Packing lists accurately reflect the items one has purchased
User friendly website design
More customer support options
Attractive website look.
Allows guests/ international guests to make purchases even (with guest account too)

12
References
Grainger Industrial Supply - MRO Products, Equipment & Tools. (2017). Grainger.com. Retrieved from
https://www.grainger.com

MSC Industrial Supply Co. | Find Power Tools, Hand Tools, Machine Tools & More. (2017).
Mscdirect.com. Retrieved from https://www.mscdirect.com/

E-Commerce, L. (2017). B2B Customer Experience Best Practices * eCommerceandB2B.com.

eCommerceandB2B.com. Retrieved from http://ecommerceandb2b.com/b2b-customer-experience-
best-practices/

E-Commerce, L. (2017). Review of the Best B2B E-Commerce Websites * eCommerceandB2B.com.

eCommerceandB2B.com. Retrieved 15 August 2017, from http://ecommerceandb2b.com/best-b2b-e-
commerce-websites/

13
Appendix
MSC Industrial

14
Grainger

15
Search Results
https://www.mscdirect.com/

16
https://www.grainger.com/

17
User Information Help

18
19
Website Legal terms of Use
MSC Industrial

20
Grainger

21
Product Details
MSC Industries

22
Grainger

23