METRO

EXPRESSLANES
OPERATIONS PERFORMANCE
REPORT

FISCAL YEAR 2017 (ENDING JUNE, 30 2017)

SEPTEMBER 20, 2017
METRO EXPRE
ESSLANES
_________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

P
ProgramHighligh
hts:

O
Operation hJune30,,2017
nalTotalssthrough

TOTALVEHICLETRIPS


.................................154,6684,893
I110TRIIPS:100,791,,323 I10TRIPS:53
3,893,570
TOTALPRELLIMINARYREVENUE
..$248,8817,919
I110TOTAL
O :$155,,569,782 I10TOTAL:$93,,248,137
TOTALACCOOUNTSOPENED
P .6608,784
LOW
WINCOMEA SSISTANCEPLANACCOU
UNTS
.14,200
TAP
PREWARDSR EGISTEREDACCOUNTS
...
..11,857
TOTALTRAN RSISSUED
NSPONDER

.....7721,183

EExpressLanesCusto
omersinLosAnge
elesCoun
nty

Page|1 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

MetroExpressLanesAccountsStatewide
TheMetroExpressLanesFasTraktransponderiscompatiblewithalltollfacilitiesinCalifornia.This
statewideacceptanceallowsourcustomerstouseonedevice,andnothavetoopenseparateaccounts
withdifferenttollfacilities.AsofJune30,2017,81%offallaccountsareregisteredtoanaddressinLos
AngelesCounty.

Page|2 FY2017OperationsPerformanceReport
METRO EXPRE
ESSLANES
_________________________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

FFasTrakT
Transpon
nderAdoption
Th
hedemandforMetroExxpressLanesFasTraktranspondersccontinuestogrow.Transspondersisssuedto
cu
ustomersinccreasedby5
5%inFY17comparedto FY16.

NewlyIs
N ssuedFaasTrakTTransponders
160,000
15
52,302
150,000 145,459
140,000
126,080
1
130,000

120,000

110,000

100,000

90,000

80,000
FY2015
F FY2016 FY
Y2017


A
AccountO
OpeningC
Channel
InnFY17,ourw
websitemetroexpreslanes.net,wasthelargestcchannelforttransponderrdistributionn,
foollowedcloselybyourre
etailpartnerrs.CustomerscanpurchhaseaFasTraktransponderatparticcipating
A
AAA,Costco,andAlbertsonslocation nsinLosAnggelesCountyy.

Pe
ercenatge
eofAcco
ountsOpeenedbyC
Channel
60% %
56.6%
51.00%
50% 0%
46.0
41.5%
40% 37.1% 38.0%

30%

20%

10%
4.6% 6.3% 5.6% 6
6.8%
2.4% 3.6%
0.3% 0.1% 0.1%
0%
FY20
015 FY2016 FY
Y2017

Mail Phone Walkin Retail W

Web

Page|3 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesTrips
ExpressLanestripscontinuetoincrease.Totaltripsincreasedby8.5%inFY17comparedtoFY16.

TotalExpressLanesTripsbyYear
45,000,000
41,360,108
38,086,370
40,000,000

35,000,000 34,026,705

30,000,000

25,000,000

20,000,000
FY2015 FY2016 FY2017



TripsbyCorridor
TheI110corridorcontinuestohavehighertripvolumesovertheI10corridor.However,I110trips
onlyincreasedby7.2%inFY17comparedtoan11.1%increaseontheI10corridor.

ExpressLanesTripsbyCorridor
30,000,000
26,146,062
24,387,199
25,000,000
21,731,428
20,000,000
15,214,046
15,000,000 13,699,171
12,295,277

10,000,000

5,000,000

I110 I10

FY2015 FY2016 FY2017

Page|4 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ModeSplit
InFY17HOV2andHOV3+tripscontinuedtoslightlyincreaseoverSingleOccupant(SOV)trips.

OccupancySplitbyYear
100%
90% 23% 25% 27%
80%
70%
27% 27%
60% 26%
HOV3+
50%
HOV2
40%
SOV
30%
50% 48% 47%
20%
10%
0%
FY2015 FY2016 FY2017


ModeSplitbyCorridor
TheI110corridorhasasignificantlylowerpercentageofHOV3+tripsthantheI10corridor.Thisismost
likelyduethetollfreestatusofHOV2customersontheI110atalltimescomparedtoHOV2customers
payingatollduringAMandPMpeaktimesontheI10.

FY17OccupancySplitbyCorridor
100%

90% 20%
80% 39%

70%
32%
60%
15% HOV3+
50%
HOV2
40%
SOV
30%
48% 46%
20%

10%

0%
I110 I10

Page|5 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesAverageVehicleVolumesduringMorningPeak
Averagevehiclevolumesduringthemorningpeakhavecontinuedtoincreaseyearoveryear.Average
vehiclevolumeintheI110ExpressLanesincreasedby2.5%inFY17comparedtoa7.6%increasein
volumesontheI10ExpressLanes.

ExpressLanesAverageVehicleVolumesduringAMPeak
31,000
29,229
28,506
29,000
27,272
26,624
27,000
24,730
25,000 23,413 FY2015
23,000 FY2016
21,000 FY2017
19,000
17,000
15,000
I110NB I10WB


ExpressLanesAverageTravelSpeedsduringMorningPeak
Averagetravelspeedsduringthemorningpeakhaveremainedabove45mphforfulllengthtrips.
AveragespeedsalongtheI110ExpressLanesaverageslightlylessthantheI10ExpressLaneswhichcan
beattributedtothehighervehiclevolumesthattravelontheI110ascomparedtotheI10.

AverageTravelSpeeds AMPeak
60

58
56.7
56 54.6 54.4
53.6
54
51.5 51.7
Speed(mph)

52
FY2015
50
FY2016
48
FY2017
46

44

42

40
I110 I10

Page|6 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

FY17I110NBandI10WBAverageTravelSpeedsduringMorningPeak
Averagespeedsfluctuateduringthemorningpeakdependingonthelocationandtimeonbothcoridors.
ThenumberofvehiclesintheExpressLanesincreasesclosertodowntownLosAngelesandbetweenthe
hoursof7:00AMand9:00AMcausingspeedstodecrease.

FY17AverageI110NBAMPeakSpeedsbyLocation
75
70
65
60
Speed(mph)

55
50
45
40
35
30
25
5:00AM 6:00AM 7:00AM 8:00AM 9:00AM 10:00AM
I110NB@149th 70.3 63.4 55.1 55.3 59.3 64.0
I110NB@107th 71.6 62.7 45.7 41.8 49.8 61.9
I110NB@Slauson 72.5 59.2 37.8 30.7 35.6 57.5

FY17AverageI10WBAMPeakSpeedsbyLocation
80
75
70
65
60
Speed(MPH)

55
50
45
40
35
30
25
5:00AM 6:00AM 7:00AM 8:00AM 9:00AM 10:00AM
I10WB@Baldwin 74.6 64.3 57.3 55.6 63.3 70.3
I10WB@AlmansorSt. 74.0 63.6 54.6 49.5 59.1 70.2
I10WB@CalStateLA 61.9 51.1 43.2 40.0 44.1 56.4

Page|7 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesTravelTimesSavingsoverGeneralPurposeLanes
AveragespeedsintheExpressLanesremainhigherthantheaveragespeedsintheGeneralPurpose(GP)
Lanes.TraveltimetestswereperformedontheExpressLanesinthemorningandafternoonpeaktimes.
Morningpeaktravelsaveduptoanaverageof15minuteswhenintheExpressLanescomparedtothe
GPlanes.Afternoontravelsaveduptoanaverageof8minutesintheExpressLanescomparedtotheGP
lanes.

FY17AverageTravelTimeSavings(Minutes)
16.0
15.0
14.0 13.3

12.0

10.0 I10EB
8.0
8.0 7.0 I10WB
6.5
6.0 I110NB
I110SB
4.0 2.7 3.0 2.5
2.0

0.0
Morning Afternoon


HOVOnlyStatusintheAMPeak
Whentheaveragevehiclespeedbeginstofallbelow45mphonasegmentofthelanes,thelanesgointo
HOVonlystatus,notallowingSOVdriversintothelanestohelpalleviatesomecongestion.Duetothe
highervehiclevolumesandlowerHOVrequirement,theI110NBgoesintoHOVonlystatusmore
frequentlythantheI10WB.

HOVOnlyMinutesbyYear
25,000
21,140
20,000 18,370

15,000 FY2015

9,661 FY2016
10,000
FY2017

5,000 3,784
2,195 1,969

0
I110 I10

Page|8 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesCustomerIncentivesLowIncomeAssistancePlan
ResidentsofLosAngelesCountywithanannualhouseholdincomeequaltoorlessthanthedoublethe
federalpovertylevelqualifyforaonetimecreditof$25andanautomaticwaiverofthemonthly
accountmaintenancefee.

MetroExpressLanesprovidesoutreachatdifferentcommunityevents,festivals,andtransportation
workshopsthroughouttheyeartopromotetheplan.Also,theprogramisadvertisedonbuscards,
billboards,andonlineads.InFY17thenumberofnewaccountsincreasedby31%overFY16toatotalof
14,200accountsopened.

NewlyOpenedLowIncome
AssistancePlanAccounts
4,000
3,457 3,365
3,500

3,000

2,500
2,287

2,000

1,500

1,000

500

0
FY2015 FY2016 FY2017

Page|9 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesCustomerIncentivesTransitRewards
TransitridersthatregisteraTAPcardontheirExpressLanesaccountcanearna$5tollcrediteachtime
theytake16onewaytransittripsduringpeakhoursontheI110HarborTransitwayortheI10ElMonte
Busway.Over578,000qualifyingtransittripshavebeentakensinceopeningoftheExpressLanes

QualifyingTransitTripsTaken TollCreditsIssuedSince
SinceProgramInception ProgramInception
$140,000
700,000
$126,549
578,240 $120,000
600,000

$100,000
500,000

400,000 $80,000

300,000 $60,000

200,000 $40,000

100,000 $20,000

0 $0

Page|10 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesCustomerIncentivesMetrolinkRewards
Toincreasecustomerawarenessofavailabletransitalternatives,MetroExpressLanesandMetrolink
partneredinMay2017toofferourExpressLanescustomerstwofreeroundtripticketsonMetrolink.
15,479ExpressLanesCustomersredeemedtheofferasofJune30,2017.

ExpressLanesCustomerIncentivesCarpoolLoyalty
TheCarpoolLoyaltyProgramautomaticallyentersMetroExpressLanescustomersintoamonthly
drawingforachancetowingiftcardswhentheyusetheExpressLaneswithaFasTraksettoHOV2or
HOV3status.Sincetheinceptionoftheprogram$33,000ingiftcardshavebeengiventocarpoolers.

CarpoolRewardsGivenasof
June30,2017

$40,000
$33,000
$35,000
$30,000
$25,000
$20,000
$15,000
$10,000
$5,000
$0








Page|11 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SilverLineTransitRidership
TheMetroSilverLineoperatesasaBusRapidTransit(BRT)systemontheI110andI10ExpressLanes.
SilverLineridershipontheExpressLanesduringthepeakperiodshasdecreasedby10%,whichissimilar
totheoverallridershipdeclinesonotherMetrobuslines.Whileridershipisdownyearoveryear,Silver
Lineridershiphasincreasedby6%fromtheinceptionoftheExpresslanes.

SilverLineAveragePeakDailyExpressLanesRidership
10,000
9,000
7,995
8,000 7,630
6,857
7,000
6,000
5,000
4,000
3,000
2,000
1,000

FY2015 FY2016 FY2017

MetroExpressLanesUserProfile
ExpressLanescustomersweresurveyedinFY17togaininsightonourcustomersdemographics,
satisfaction,andusagepreferences.

PrimaryExpressLanesUserGender

Female
40% Female

Other
Male
59%
Male

Other
1%

Page|12 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

MetroExpressLanesUserProfilecontinued.

PrimaryExpressLanesUserAge
2% 3%
9%
21%

18to24
25to34
18%
35to44
45to54
55to64
65to74
75orolder
25%
22%

MetroExpressLanesUserProfileCustomerSatisfaction
Customerswereasked:Howsatisfiedareyouwith?

TheAmountofTimeSavedRelativetotheTollPaid

Verysatisfied
39%
Somewhatsatisfied
37% Notatallsatisfied

Somewhatnot
satisfied
Somewhatsatisfied

Verysatisfied

Somewhatnot
satisfied Notatallsatisfied
18% 6%
Page|13 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

MetroExpressLanesUserProfileCustomerSatisfaction
Customerswereasked:Howsatisfiedareyouwith?

TheSpeedIcanMaintainontheExpresslanes
Notatallsatisfied
5%

Somewhatnotsatisfied
17%

Verysatisfied
37%
Notatallsatisfied

Somewhatnotsatisfied

Somewhatsatisfied

Verysatisfied
Somewhatsatisfied
41%

MetroExpressLanesUserProfileCustomerMotivation
Customerswereasked:WhatisthetopreasonyouuseExpressLanes?

TheTopReasonforusingtheExpresslanes

TravelFaster
55%

AvoidTraffic
42% TravelFaster
FeelSafer
AvoidTraffic

FeelSafer
3%

Page|14 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ExpressLanesSafety&EnforcementViolationsIssued
MetroExpressLanesissuesanoticeoftollevasionviolationwhenvehiclestraveltheExpressLanes
withoutavalidFasTraktransponder.AspublicawarenessoftheExpressLanesincreases,the
percentageofviolationsissueddecreases.

ViolationRatebyYear
6%
5.4%
5% 4.5%

4%
3.8%

3%

2%

1%

0%
FY2015 FY2016 FY2017


ExpressLanesSafety&EnforcementCHPActivity
CHPofficersarecontractedtoprovideadditionalvisualenforcement.CHPissuesatoll/transponder
relatedcitationwhenanonexemptvehicleisobservedusingtheExpressLaneswithoutatransponderor
thetransponderswitchsettingdoesnotmatchtheobservedvehicleoccupancy.

CHPIssuedCitations&VerbalWarnings
9,000
8,122
8,000
6,786
7,000 6,294
6,000

5,000 FY2015
3,641 FY2016
4,000 3,328
FY2017
3,000 2,364
2,000

1,000

CitationsIssued VerbalWarnings

Page|15 FY2017OperationsPerformanceReport
METRO EXPRESSLANES
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Metrowillimplementthefollowingoperationalimprovementstoreduce
congestionontheExpressLanesduringtheremainderFY18andintoFY19:

OccupancyDetection:ExpressLanesisevaluatingthefeasibilityofinstallingvehicleoccupancy
detectionsystemstoreducetheoccurrenceofinaccurateoccupancydeclarationsbycustomers
(whicharecurrentlybasedonselfdeclaredtransponderswitchsettings).Implementationis
expectedby4thquarterFY18.

Mobileapp:ExpressLanesisdevelopingamobileapptoaddressanissuewithvehicleswith
MetalOxidewindshields.Driversofthesevehiclesarecurrentlyunabletousetheirinvehicle
transponderstodeclareoccupancy.Themobileappwillgivetheseaffectedcustomersan
alternatemethodfordeclaringtheirvehicleoccupancyforagiventrip.Implementationis
expectedbyMarch2018.

OccupancyEnforcementBeaconlights:TheoverheadindicatorlightsusedbyCHPtocheck
whetheragivenvehiclestranspondersettingaccuratelyreflectsthecurrentoccupancylevelof
thevehicleisbeingupgraded.Thecurrentindicatorlightsflashdifferentcolorcombinationsto
indicateagivenvehiclestransponderswitchsetting.Theupgradedindicatorswillbedigital
panelsthatdisplaynumericvaluescorrespondingtothevehiclestransponderswitchsetting.
ImplementationisexpectedbyApril2018.

EarthCam:ThreenewCCTVcameraswillbeinstalledtoimproverealtimetrafficandincident
monitoring.InstallationisexpectedbyNovember2017.

Newtollgantries:ExpressLanesisevaluatingthefeasibilityofinstallingfouradditionaltoll
gantriestoimprovetollcollectionandviolationenforcement.Thetollgantrieswillstrategically
targetcurrentcoveragegapsinthesystemandwillbetterequipMetrotomanagecongestion
andfacilitateenforcement.Implementationisexpectedbythe2ndquarterofFY19.

ImprovedLaneAccessManagement:Toreducetheoccurrenceofunsafeandillegalmaneuvers
intoandoutoftheExpressLanesbetweenthedesignatedentrances/exits,channelizersarebeing
installedbetweenthegeneralpurposelanesandtheExpressLanesonsegmentsthathaveahigh
occurrenceofvehiclescrossingthedoublewhitesolidlinepavementmarkings.Implementation
isexpectedinSeptember2017forI110,andinearly2018forI10.

MetroExpressLaneswillbecelebratingits5yearAnniversary:TheI110anniversarywillbe
FridayNovember10,2017.TheI10anniversarywillbeFridayFebruary23,2018.Inrecognition
ofthismilestonestaffhasplannedasocialmediacampaigntogathertestimonialshighlighting
customerexperienceandfeedback.Rewardsandmarketingincentiveswillbegiventoexisting
customersfortheirloyalty.

Page|16 FY2017OperationsPerformanceReport