Telephonic Nursing Care Delivery Model

Telephonic Nursing Care involves connecting to patients, primarily via telephone, with
members to give guidance and support for their varied health care needs. It involves provision of
vital education that informs their actions and decisions. It also involves connecting members to
new care resources through referrals.
Through this interaction, patients will be helped by empowering patients to take charge of
their own healthcare, promoting positive change in their lifestyles and empowering them to live
healthier, more fulfilling lives.

ENVIRONMENT

NURSE TELEPHONE PATIENT

Assessment
Nursing
Diagnosis HEALTH
Planning
Intervention
Evaluation

CONCEPTS

Man A person who seeks nursing care through the use of the telephone.
Health the achievement of taking charge of a patients own healthcare, promotion of a
positive change in lifestyles and empowering to live a healthier more fulfilling life.
Nursing the utilization of telephonic conversation in utilizing the nursing process
(assessment, diagnosis, planning, intervention and evaluation) to achieve a maximum
health status.
 Environment The interaction between the nurse and the patient through the utilization
of a telephonic conversation to achieve health.