Professional Documents
Culture Documents
1 Pharmacy Hospital Pekan Abdul Rahman Bin Jalil Abdul Rahman Bin Jalil Penolong Pegawai Farmasi Kanan 5 5
2 Dermatology Hospital Pekan Ahmad Fahmi Bin Ismail Ahmad Fahmi Bin Ismail Ketua Pegawai Farmasi 5 5
3 Pharmacy Hospital Pekan Azlina Ahamad Azlina Ahamad Penolong Pegawai Farmasi 5 4
4 Pharmacy Hospital Pekan Mohd Amin Bin Mohd Mansor Mohd Amin Bin Mohd Mansor Pegawai Farmasi 4 4
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Page 1 of 3
2011 - PhIS CPS
(Customer Survey Report from Workshop)
0 0 4.6 4.4
90%
Summary
Response Percentage
QUESTION CONTENT RATE
Q1
The topics objectives clearly defined and met the expectations Feedback Ques
Q2
The teaching / training methodology understandable for the audience
A. Presentation
Q3
The content and language in which the trainer communicated was
understandable 90%
Q4
Trainer made good use of the time allotted and it was sufficient.
Q5 Trainer adequately answered questions and provides clarification as
when it is necessary
Q6 The syllabus is organized accordingly
B. Handouts
Q7
The contents is simple and understandable
77%
Q8
The material is relevant to the presentation / training course
Q9
The material is useful (during presentation & future usage)
Q10
Trainer able to illustrate every step appropriately as to be followed
C. Hands On
Interactive
Q11
Practically understanding as it is based on theory presented 83%
Q12 Trainers approaches are user-friendlier in understanding of practices
and theory presented
Q13
The training staff gave appropriate assistance
D. Facility
Q14 The room and related facilities gives a comfortable setting for the
training
89%
Q15
The tools and equipments during the sessions worked well
Q16
The refreshments and food provided were good
Q17
The training is organized in an effective manner
E. Overall
Q18
The content of presentation was practical
89%
Q19
The training is useful in assisting your actual work situation
Page 2 of 3
2011 - PhIS CPS
E. Overall
(Customer Survey Report from Workshop)
89%
Page 3 of 3
2011 - PhIS CPS
(Customer Survey Report from Workshop)
C. HANDS ON Simulation
PRESENTATION B. HANDOUTS D. FACILITY E. OVERALL Summary Assessment
INTERACTIVE Script
Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 TOTAL % TOTAL % STATUS
Page 4 of 3
2011 - PhIS CPS
(Customer Survey Report from Workshop)
4.7 4.3 4.4 3.9 3.7 4.0 3.9 4.2 4.1 4.1 4.4 4.4 4.3 4.6 4.4 4.4 4.4 4.4 100% 9
86%
90% 77% 83% 89% 89% #DIV/0!
90%
88% 1 - Lemah
86%
2 - Kurang memuaskan
84%
3 Sederhana
82%
4 Baik
80%
5 Cemerlang
78%
76%
74%
72%
Page 5 of 3
2011 - PhIS CPS
(Customer Survey Report from Workshop)
Page 6 of 3
Training Summary - Feedback received