Alvin Joseph B.

Alba
#19 Road 2 Carreon Subdivision, San Bartolome
Novaliches, Quezon City, Metro Manila (1116) Philippines
Contact # +639772517999
vin_alba@ymail.com / vinjoseph21@gmail.com

Objective: To leverage my 4+ years of professional Hotel and Casino experience, interpersonal skills, expertise in
handling VIP Guests. It is on my system to have a sense of responsibility and take ownership on the company, also on
the any given tasks, assuring that the job has been done correctly. Being proactive is my nature and positive thinking is
in my lifestyle.

WORKING EXPERIENCE
September 2014 Present VIP Premium Operations Host, VIP Premium, VIP Services Department
Solaire Resort & Casino, Manila (BLOOMBERRY RESORTS INC)

- To provide extensive customer service to our valued VIP guests in which we provide beyond guest expectation as much as
we can. Conveying the promotions, services, rates and all the information needed. Protecting the confidentiality & privacy
of these High Rollers. Assisting from Airport Arrival & Departure, check-in/out, limo service booking, room booking,
restaurant booking, opening/closing gaming program, monitoring of gaming actions and creating moments that will make
the VIP guest loyal to the company by giving a one of a kind service.

January 2013 September 2014 Restaurant Server, Yakumi Restaurant, Food & Beverage Department
Solaire Resort & Casino, Manila (BLOOMBERRY RESORTS INC)

- To consign exquisite modern Japanese food & let our guests experience fine dining style while indulging on our extensive
selection of sushi, sashimi, and seafood variety exclusively from Tsukiji Fish Market. Upselling a good selection of Sake,
Japanese Single Malt Whiskey and Signature Japanese Cocktails that would pair with the menu.

June 2012 December 2012 Kitchen Helper, Corniche Restaurant, Culinary Department
Diamond Hotel Philippines, Manila (INTERLINK MANPOWER SEVICES)

- To prepare mis en place for the buffet set up. Assigned on fruit cutting, cooking pasta, seafood cookery and egg station
where in we cook according to guest preference in order to personalize the service.

EDUCATIONAL BACKGROUND
TERTIARY Bachelor of Science in Hotel & Restaurant Management
2008 2012 Our Lady of Fatima University, Valenzuela City
SECONDARY Lakan Dula High School
2004 2008 Tondo, Manila
PRIMARY Project 6 Elementary School
1998 2004 Project 6, Quezon City
SEMINAR AND TRAINING ATTENDED

2014 Ultimate Customer Service

Solaire Resort & Casino, Manila

2010 Micros Fidelio Seminar

Hyatt Casino Hotel, Manila
SPECIAL SKILLS
- Computer literacy (MICROSOFT OPERA, OUTLOOK, EXCEL, WORD, POWERPOINT)
- Gaming Applications
(ADVANCED CASINO SYSTEM CORPORATION, ACSC GRAPHIC USER INTERFACE, DATAMAGINE CLIENT, TABLEVIEW)
- Good listening, oral and written communication skills.
- Manifests professionalism on handling VIP Guests.
- Flexibility, Adaptability and carefully Manage Multiple Priorities.
- Building interpersonal relationship to establish good rapport with guest and earn Loyalty.
- Providing excellent Service on all aspects from the Hotel to Airport Arrival to Departure of guests.
- Very efficient upselling on the products that can be offered within the company.
- Cooking, Baking & Pastry Arts skill
- Fine Dining Food & Beverage skill
PERSONAL INFORMATION
HEIGHT: 58 / 177cm
WEIGHT: 172lbs / 78Kg
AGE: 24
BIRTHDAY: February 21, 1992

GOVERNMENT IDs
TIN # 313-917-355-000
UMID # CRN 0111-2776354-6
SSS # 34-1374803-7
PAG-IBIG # 1210-3656-2255
PHILHEALTH # 03-050989988-2
PASSPORT # P0637479A (VALID UNTIL 10/14/21)

CHARACTER REFERENCES

Kenvix Ngoi
Director of VIP Premium Services, Solaire Resort & Casino, Manila
Contact# 09998855512
Email: kenvixngoi@solaireresort.com

Alvin Teo
Manager of VIP Premium Services, Solaire Resort & Casino, Manila
Contact# 09998863320
Email: alvinteo@solaireresort.com

Brian Han
Assistant Manager of VIP Premium Services, Solaire Resort & Casino, Manila
Contact# 09989677890
Email: rongchoubrianhan@solaireresort.com

I hereby certify that the above information is true and correct to the best of my knowledge with my consent.