Professional Documents
Culture Documents
NEW DELHI’
RUSHIKA SEHGAL
BBA-III
SUPERVISORY CERTIFICATE
This is also to acknowledge the sincere and outstanding efforts made by her
in seeking thorough assistance in the preparation of the project report.
Rushika Sehgal
BBA-III
Class Roll No. 8289
University Roll No.
RESEARCH METHODOLOGY
For preparing this project report different types of information has been
collected from different sources. The main sources are as follows:-
PRIMARY SOURCES
The primary sources for preparing this project include the information
collected from the employees and various executives of ALLAHABAD
BANK, NEW DELHI.
SECONDARY SOURCES
All of the other sources other than primary are called secondary
sources. The main secondary sources for this purpose are the data and
the other facts collected from:
• Magazines
• Brochures
• Pamphlets
OBJECTIVES OF STUDY
4. NEW INITIATIVES
ATM FACILITY
SAVING ACCOUNT
CURRENT ACCOUNT
RANGE OF SERVICES
INDEMNITY
JURISDICTION
LOAN TO PENSIONERS
12. CONCLUSION
13. BIBLIOGRAPHY
ANNEXURE
CHAPTER 1
In 1881 the first purely Indian bank i .e OUDH COMMERCIAL BANK came
into being .It was followed by setting up of Punjab national bank in 1894 an
Peoples bank in 1901.the Swadeshi movement of 1905 encouraged the
growth of commercial bank in India .The commercial banks in India can be
divided into two groups:
: Later on, eight former state associated banks were reconstituted into
In post nationalisation era, no new private sector bank was allowed to be set
up. However in 1993 in recognition of the need to introduce greater
competition which can led to higher productivity and efficiency of the Banking
Systems, new private sector bans were allowed to be set up in Indian Banking
System .This lead to the wave of introduction of
Thus the commercial banking in India, in recent years, has been experiencing
radical changes both quantitatively and qualitatively.
CHAPTER 2:
BANK OF ALLAHABAD
INTRODUCTION
Allahabad Bank, which began operations in 1865, now has its head-quarters
in Kolkata. Currently the bank has 2260 branches across the country. The
Chairman and Managing Director of the bank is K R Kamath. The bank's
internet banking is maintained by EBankWorks Team of TCS.
Overview
The Oldest Joint Stock Bank of the Country, Allahabad Bank was founded on
April 24, 1865 by a group of Europeans at Allahabad. At that juncture
Organized Industry, Trade and Banking started taking shape in India. Thus,
the History of the Bank spread over three Centuries - Nineteenth, Twentieth
and Twenty-First.
April 24, 1865's The Bank was founded at the confluence city of
Allahabad by a group of Europeans.
October, 2002 The Bank came out with Initial Public Offer (IPO), of 10
crores share of face value Rs.10 each, reducing
Government shareholding to 71.16%.
April, 2005 Follow on Public Offer (FPO) of 10 crores equity
shares of face value Rs.10 each with a premium of
Rs.72, reducing Government shareholding to 55.23%.
June, 2006 The Bank Transcended beyond the National
Boundary, opening Representative Office at Shenzen,
China.
Oct, 2006 Rolled out first Branch under CBS.
February, 2007 The Bank opened its first overseas branch at Hong
Kong.
March 2007 Bank's business crossed Rs.1,00,000 crores mark.
CHAPTER 3:
BUSINESS GROWTH
Allahabad has adopted CBS (Core Banking Service) since 2006 and has
developed 24 hours connectivity with its 2165 branches across the length and
breath of the country. In 143 years of it existence the bank has come a long
way by developing a wide grip over all the corners of India. At present the
Allahabad Bank has 44 Zonal Offices 6 Staff Training Colleges and 3 Staff
Training centers for imparting training centers in India.
Apart from general branches, the bank has also come up with specialized
branches, like Industrial Finance Branches, International Branches, Finance
Branches, Recovery Branches, NRI Branches Specialized Personal Banking
Branches, Specialized Savings Bank Branches, Quick Collection Service
Branches, Trading Finance Branches and Service Branches in many major
cities of India.
The businesses of the bank are thriving successfully. In the end of March
2007, the Allahabad Bank crosses a land mark of Rs.1, 00,000 crores. The
bank's business also registered a 6.90% growth during April-Sept 2007, when
its business increased up to Rs.1, 08,458 crores from Rs.1, 01,458 crores in
merely 5 months. On Year-on-Year basis, the business of the bank has grown
at a rate of 19.87%. The bank also registered an immense growth in total
deposit record when its business went up to Rs. 65,896 at end of September
2007 crores from Rs.54,006 crores in September 2006.
BUSINESS GROWTH
EPS increased from Rs. 1160 to Rs. 1225 and book value of Rs. 100
NEW INITIATIVES
ATM FACILITY
NEW INITIATIVES
In order to bring the low income group people, who have been traditionally
staying out of the banking sector into the banking net, ALLAHABAD BANK
has introduced the facility of “ NO FRILL SAVING BANK ACCOUNT”. any
individual can open a “NO FRILL SAVING BANK ACCOUNT” either in his own
name or in his joint names (including minors).the minimum amount for
opening of account is only Rs. 5 and thereafter the account can continue even
(0) balance .Maximum permitted balances in the account will be Rs.
50,000.number of withdrawals in a month will b restricted to five. A quarterly
statement of account will be given to the depositor on demand .The procedure
for documentation and introduction has also been simplified and only one
introduction from another account holder will be sufficient .While the facility of
collection of cheques will be allowed, No ATM card/Cheque Book will be
issued and transactions will have to be across the counter.
DOUBLE DEPOSIT PLAN
One of the important functions of the Bank is to accept deposits from the
public for the purpose of lending. In fact, depositors are the major
stakeholders of the Banking System. The depositors and their interests form
the key area of the regulatory framework for banking in India and this has
been enshrined in the Banking Regulation Act, 1949. The Reserve Bank of
India is empowered to issue directives / advices on interest rates on deposits
and other aspects regarding conduct of deposit accounts from time to time.
With liberalization in the financial system and deregulation of interest rates,
banks are now free to formulate deposit products within the broad guidelines
issued by RBI.
While adopting this policy, the bank reiterates its commitments to individual
customers outlined in Bankers' Fair Practice Code of Indian Banks'
Association. This document is a broad framework under which the rights of
common depositors are recognized.
Diamond Jubilee Deposit Scheme
4. Features:
i. Minimum amount required to open the account - Rs. 15,000/- & in
multiple of Rs. 1000/- thereafter.
ii. Deposit Period – Fixed period of 550 days
iii. Validity of the Scheme - From 20th August 2007.
To 31st March 2008 or earlier, if withdrawn.
iv. Interest Rate- 9.25% p.a.
v. Additional interest of 0.50 % for senior citizens.
vi. Staff benefit of 1% will be allowed as applicable in case of normal
term deposit.
vii. Other features relating to opening of account, observance of KYC
norms, deduction of tax on maturity, if any, nomination facility etc.
would remain same as for normal Fixed Deposit Account.
viii. Interest will be compounded with quarterly rests.
5. Loans/ overdrafts are permissible as per the Bank’s existing guidelines.
ATM FACILITY
How to apply:-
In case of loss or damage of the card, please inform the branch as well on the
toll free no 1800-22-0363 immediately so that the card will be blocked, to
ensure safety of your funds.
• The validity of the card will be 5 years from the date of issue.
• The Card will be issued free of cost to primary and joint holders with no
annual charges for the first year.
• From the second year onwards Bank will charge an annual fee of Rs.
100/- only for renewal of the card every year.
• For issuance of duplicate cards our charges will be Rs. 100/-.
CHAPTER 5:
business hours.
individual capacity) and all safe deposit locker hirers (i.e. individual
hirers).
: Display interest rates for various deposit schemes from time to time.
SAVING ACCOUNT
CURRENT ACCOUNT
open an account.
: Interest on deposit.
: Nomination facility
Saving bank accounts are very popular .These accounts can be opened by
eligible persons/and certain organization/agencies (as approved by RESERVE
BAK OF INDIA)
ELIGIBILITY
Individuals, including minors aged 10 years and above single or joint names,
maintaining a minimum average quarterly balance of Rs. 5000 in savings bank
account.
Operations
The customer will have to define one threshold limit (minimum Rs.10, 000)
above which the amount in savings bank account will be automatically sweep
into fixed deposit account. The customer would be deposit account. The
customer would be free to change the threshold limit at any time without any
restriction subject to minimum of Rs. 10,000.
Any balance above threshold opted by the customer will be transferred to term
deposits in multiples of Rs.1,000 and start earning term deposits interest rate
applicable for maturity opted by the customer.
Every sweep on or sweet out transactions will be in multiples of Rs. 1,000. For
sweep out of deposits the system of ‘last in first out’ will be followed.
In case the amount of last deposits is not sufficient to meet the amount of
withdrawal the previous deposits would be broken and so on.
All the term deposits will be opened maturity of one year to 5 years. The
depositor will have to opt for any maturity in round months. The customer will
have option of changing the maturity period for future switch over.
On maturity, the system will further renew the TDR for the period opted by the
deposit, the depositors will abide by the normal provisions of the income tax
act.
The saving bank deposits rules shall also be applicable to MMSBA.
Benefits to Customers
Current Account
Service charges are levied for legal folio used, chequebook issued, non-
maintenance of minimum balance, return of cheques, etc. For opening special
types of current accounts like for executors, administrators, trustees,
liquidators, etc. The branch manager will be consulted who will help in
opening these types of accounts.
These are opened by individuals, partnership firms, private and public ltd
companies, HUFS / specified associates etc. Premature withdrawals are
allowed, unless specified other wise at the rate of interest applicable for the
period for which deposits has run on the contracted rate which is lowest,
subject to penalty, if any, prescribed by the bank. No interest will be paid on
premature withdrawals of deposits that have remained with bank for less than
15 days. Interest on deposits is payable either monthly at discounted value or
quarterly or compounded quarterly or on the date of maturity at the option of
the depositor as applicable under deposits scheme.
The depositors may furnish declaration on form no. 15h, preferably at the
commencement of the financial year for receiving interest on deposits without
deduction of tax at source, to the extent of laws stipulated in income tax act.
CHAPTER 7:
: REMITTANCE OF FUNDS
: BANKER’s CHEQUES
Remittance of Funds
Banker’s Cheques
Banker’s cheques are issued for making payment locally by your bank. Issue/
payment of banker’s cheques for Rs. 50,000 and above is to be made only
through the bank account. Validity period of banker’s cheques is 6 months that
can be validated by the issuing branch on the written requests of the
purchaser.
The Bank has launched this Scheme in collaboration with Life Insurance
Corporation of India.
Under the Scheme, the depositors of the Bank – existing as well as new, by
paying a nominal premium can insure their lives for Rs.1 lac and in case of
death of the insured person, natural as well as accidental, the claimant can
get the sum insured i.e. Rs.1 lac without any hassles, from LIC through the
Bank's branch.
Eligibility:
All depositors of the Bank viz. Savings Bank, Current Accounts & Term
Depositors, aged between 18 - 54 years, are eligible to become the
member of the Scheme. The cover begins on completion of 18 years
and ceases on attaining 55 years.
In case a person holds more than one account in the same branch/ or other
branches of ALLAHABAD BANK, he/ she can be a member of the Scheme
only once and in the event of more than one claim being received, claim will
be paid under only one account and the premium if any received under other
accounts will be refunded.
In the case of joint accounts, cover will be extended to individual account
holder separately on the basis of individual applications/consent cum
authorisation letters and No objection Certificate (NOC) from co-account
holders.
: RANGE OF SERVICES
: INDEMNITY
: JURISDICTION
The terms and conditions under which the ATM cum debit card has been
issued are mentioned below for your guidance.
Please remember that an unauthorized person can access the ATM services
on cardholder’s account if h gains the card and the PIN. The card therefore,
should remain in card holder’s possession and should not be handed over to
anyone else .The card is issued on the condition that the bank bears no
liability for the unauthorised use of the card. The responsibility is fully that of
the card holder. Further the bank will not be responsible for any direct or
indirect on account of ATM failure/malfunctioning.
(f)TRANSACTIONS
The transactions record generated by the ATM will be conclusive and and
binding unless found to be otherwise on the verification and corrected by the
bank .The verified and corrected will be binding on the card holder. Deposits
(cash / cheque) will be verified by two officials of the bank and their account
will be deemed to be correct. Errors will be notified to the cardholder by
mail .Outstation cheques , drafts, dividend warrants etc will normally be
accepted on collection basis/immediate credits subject to bank’s existing
terms conditions governing such business.
(g)CLOSING OF ACCOUNT
The cardholder wishing to close the designated account or surrender the
ATM facility will give the bank 10 working days notice in writing and
surrender the card along with the notice.
(i) OTHERS
ATM service is for withdrawing cash against the balance that is already
available with your account .It is therefore the responsibility of card holder to
maintain sufficient balance in the designated account to meet cash
withdrawals and service charges.
Where the ATM is not connected on line to customer’s branch, the
transactions in the ATM will be accounted for on the same day or next working
day.
The bank at its absolute discretion may amend the terms & conditions
governing ATM services .The same will be binding on the card holder.
FAST CASH
Cash withdrawals of pre-specified amount are present Rs.100, Rs. 3000 and
Rs. 5000 for a primary account to be designated by the card holder.
CASH WITHDRAWALS
Card holders may withdraw a maximum of Rs. 20,000 per day, subject to the
daily limit fixed by the branch. Any deviation in this regard may attract
additional charges. Card can be used to withdraw cash at all networked
ALLAHABAD BANKS in India.
BALANCE INQUIRY
Cardholder can see the balance in his accounts linked to ATM card on the
screen as well as obtain a transaction receipt showing the balance.
STATEMENT OF ACCOUNT
CHANGE OF PIN
(III) INDEMNITY
the cardholder hereby indemnified and holds the bank harmless against all
actions, claims, demands, proceedings, damages, costs, charges and
expenses whatsoever that the bank may at any time incur, sustain, suffer or
be put as a consequence.
(IV) JURISDICTION
NOTE:
The bank reserves the right to introduce new facilities or remove existing
facilities as and when warranted without assigning any reason for the same.
CHAPTER-9
CORE BANKING SOLUTIONS
ALLAHABAD BANK
Has become the first public sector bank of India by networking 100%
Branches under:
BANKING
BANK’S VALUE ADDED CORE POWER PRODUCTS
• : transfer funds from one branch to other account (self or third party) at
another branch for same day credit.
• For local transfers no charges will be levied and there will also be no
upper ceiling.
• : deposit of cash by the customer or by third, for same day credit, to the
account t any branch with a ceiling of Rs. 20,000 per transaction.
a) Our branches
a) Cash withdrawal
b) For transferring the proceeds to any other account at any other branch
In case of (c) usual charges for issuance of draft/ cheque/TT will be charge
additionally.
4. Facility of viewing all the accounts of a customer number with the same
login.
The facility of internet banking to put through transactions by retail customers
(only in savings bank/current accounts and subject to the transaction limits per
day) will be as under:
: Charges of Rs. 5 per cheque leaf will be levied at the time of issuing
the cheque book.
: Four transactions in a month will be free and from fifth transaction and
onwards a flat charge of Rs.100 per transaction will be levied.
CHAPTER 10:
LOAN SCHEMES
: LOAN TO PENSIONERS
LOAN SCHEMES
For individuals up to 45 years of age -60 times NMI for salaried persons and
five times net annual income for others for individual over 45 years of age -48
times NMI for salaried persons and four times net annual income for others.
Income of spouse and earning children (whether married or unmarried) can be
considered for determining the quantum of loan.
PURPOSE: to purchase : (a) new car or jeep (b) an old car /jeep( not more
than four years old (c) to reimburse cost of car/ jeep not more than 2 years old
( unencumbered vehicle- 1st owner only).
MARGIN: new vehicles: for loan up to Rs. 4 lacks: 15% for loan above Rs. 4
lakhs: 20%
FOR OLD VEHICLES: vehicles up to 2 years old : 30%, vehicles over 2-4
years old : 40%
(ii) Security in the form of surrender value of LIC policy , NSCs units of UTI,
bank deposits gold or any other security normally acceptable to the bank for
grant of advances to cover at least 35% of the loan amount or
(iii) Third party guarantees good for loan amount
Old vehicles (up to 2 years old) max 60 months (over 2-4 years old): max 36
months. Short term car loan: 35 months.
ELIGIBILITY: All central/ state govt./ defence and ALL BANK pensioners /
family pensioners maintaining account at our branches and not more than 70
years of age.
MARGIN: NIL
SECURITY: Guarantee of spouse eligible for family pension or third party
guarantee
NATURE OF FACILITY:
a) TL/ CTL- repayable in 3-5 years.
(b) Working capital/ CC against stocks or O.D. against tangible collateral
securities.
QUANTUM OF LOAN:
QUANTUM OF LOAN:
(ii) In case of O/D : (a) 50% of the collateral security ( max . limit Rs. 10,00
lacks such as mortgage of land/ building)
(b) 85% of approved securities such as pledge of NSC, FDR KVP, LIC policy,
IVP, etc.
The upper ceiling of OD limit in this case should not cross 50% of the storage
capacity in any case.
TYPES OF ADVANCE:
: Cash credit/overdraft
: Amount of loan-no ceiling
ELIGIBILITY: All existing customers of the above categories who are dealing
with the Bank for the last three year satisfactory and enjoying loan/ operative
limit up to Rs.10 lakhs are eligible.
PRE-PARTY CEILING: (credit cards are issued) Maximum up to Rs.10 lakhs
per borrower.
MARGIN: 25%
PURPOSE:
(a) Construction of new building/ repair, renovation of existing building with
adequate safe infrastructure.
(b) Purchase of electronic equipments such as computer peripherals etc.
Target Group:
• The applicant must have at least 45 days' leave balance to his credit.
Age
Minimum 21 years.
The loan should be repaid at least three months before retirement from
service.
Purpose
• 50% of the eligible loan amount may be availed for purchasing any
consumer durable item/ two wheeler/ any other tangible items.
• Upto 50% of the eligible loan amount may be availed from meeting
domestic, social, religious or any other exigency expenses.
Margin 10%
Security:
Eligibility
Working & Non Working Women: The women who are permanent
employees of Central / State Government Offices, Public Sector Undertakings,
Reputed Public Limited Companies, Educational Institutions owned by Govt.
and other reputed Educational Institutions, etc are eligible for loan under the
scheme.
However, other women (non working) will be eligible for the loan only when
her working spouse will join as a co-obligant as his income will be considered
as the source of repayment for the loan.
Age: 18-60 years (in case of salary tie up cases, maximum eligible age at the
time of loan should be such that the loan is fully repaid before her/ his
retirement from service)
Purpose For purchase of Gold and Diamond Jewellery
Loan Amount
For salaried persons:
Amount of loan will be restricted to 15 times of net take home salary of
borrower/s or Rs.2 lacs, whichever is less.
However, take home salary taking into account all deductions & EMIs for all
loans (proposed loan for purchase of Jewellery & existing loan, if any) should
not be less than 40% of the monthly Gross Salary.
For others
In case of borrowers other than salaried persons, amount of loan will be
restricted to net annual income of borrower/s or Rs. 2 lacs, whichever is less.
However, EMI for all loans (proposed loan for purchase of Jewellery & existing
loan, if any) should not exceed 50% of average monthly income computed on
the basis of average of three years Income Tax Returns
Security:
For salary tie-up cases:
It there is a tie-up arrangement for realisation of installment from the salary of
borrower / spouse, any additional security should not be insisted upon.
Security for Non-Salary tie-up cases
The loan should be collaterally secured by way of tangible securities, like
NSCs / LIC Policies (Surrender values)/ KVP's/ Bank's own Deposit in the
name of applicant/ third party/ Co-obligant to the extent of 80% of the loan
amount.
OR
However in cases where collateral security is not available (i.e. salary tie-up
advances), guarantee from the spouse/ adult working family member and/ or
other person with good means and standing will be obtained
Mode of Disbusement:
Disbursement should be made by way of Pay Order in favour of the Jewelers
on the basis of Bill / Quotation or on the basis of self-declaration by borrower.
The submission of bill is not mandatory.
Service Charges:
For loan upto Rs.50000/-: Rs. 500/-
For Loan above Rs.50000/- : Rs.1000/-
Repayment Period:
Repayable in 60 equated monthly installments, first installment will fall due on
30th day of the date of disbursement.
Mode of repayment:
In salary tie-up cases:
EMI to be deducted from monthly salary and credited in loan account.
AllBank-Gyan Deepika Scheme
Eligibility:
a) Should be an Indian national residing in India.
b) Student should have secured admission to a Recognized/Affiliated and
Reputed School/High School / Junior School / College (including
CBSE/ICSE/State Board) for courses under Nursery standard to 12th
Standard identified/ approved by the respective Zonal Office of the Bank.
Purpose:
i)Admission fees including caution money, building fund, refundable other
deposits, maintenance fees etc.
ii)Annual fees including Development fees, Examination fees, Library/
Laboratory fees, Hostel charges and other fees related to Hostels, purchase of
Books, Equipment, Uniforms, Computer etc.
iii) Tuition Fees to be paid in advance on quarterly/half-yearly/yearly basis
Loan Criteria:
a) Need based finance subject to the repaying capacity of the parents,
b) Maximum limit limit of the quantum of finance - Rs.1 lac, including all types
of expenses or any of the expenses under the scheme as mentioned above,
c) Net combined income of the parents'/guardians' should be above 40% of
gross income, after considering the EMI of the proposed loan.
Margin: Nil
Rate of Interest (p.a.): PLR per annum (with monthly rest) for the loan
amount under the scheme
Processing Fee: NIL
Security:
a) No tangible/collateral security is required,
b) However, a concession of 100 basis points would be allowed for 100%
security cover of the loan amount by way of immovable property/other liquid
security,
c) Personal guarantee of the parents/guardian/s
Margin: Nil
Security:
i) Primary – NIL
ii) Collateral - Not mandatory
iii) Personal Gurantee of the Doctors
Repayment Period:
Maximum 60 months in equal monthly instalments.
Mode of Repayment:
By Post Dated Cheques
Purpose Any Business / Personal purpose other than for speculative ones.
Loan Amount
Rate of interest
Eligibility
Owners of the property who have let out the same to reputed
Companies / Shops for Commercial purpose / Industrial /software
Companies, MNC's, Bank, PSUs / Reputed Govt. / Semi-Govt
Institutions / Organisations, Financial Institutions, Insurance Companies
etc. for their occupation or and also providing services in the form of
office infrastructure with/without manpower etc (Plug & play model) and
have future cash flows /receivables including lease rentals, service
charges, Agency Commission assuring Minimum Guaranteed Amount
etc. as per agreed terms.
Owners of properties who have rented out their premises to Allahabad
Bank are also eligible
Purpose: For meeting business/ personal needs not for speculative purpose.
Age of the Building: Age of the building leased/ let out should not be more
than 15 years.
Loan Amount
The entitlement of the loan amount not to exceed 75% of post TDS
rent / service charge receivable after deducting the estimate cost of
providing such services for a period not exceeding 120 months or
unexpired period of lease/ agreement whichever is less.
The Minimum loan amount under the scheme is Rs.1.00 lac and
maximum Rs. 75.00 crores.
Margin
Security
Primary:- Assignment of Future cash flow/receivables includes lease rentals,
service charges. Agency Commission, Minimum Guaranteed Amount etc.
Collateral:- Equitable Mortgage of relative immovable property having market
value not less than 125 % of the proposed loan
Or
Or
125% cover partly by immovable relative property and partly by security such
as NSCs, Bank's own deposit etc
(Mortgage of property in the shape of land will not be accepted under this
scheme)
Rate of interest - PLR+1.00%
Repayment:-
In equated monthly installments from future cash flow / receivables including
lease rentals, service charges and Agency commission, Minimum Guaranteed
Amount etc.
Repayment can also be done by Stepped up / variable EMIs in consonance of
rent as per the escalation provision in lease agreement / agreement.
Repayment will start from next month of the date of first disbursement.
Security:
RECOMMENDATIONS / SUGGESTIONS
employees working in the bank and fresh recruitment is not carried out
time and again.
: There is a need for improvement of ATM facility respect to
infrastructure.
CONCLUSION
ALLAHABAD BANK being one of the oldest and premium bank of the
country has been playing a crucial role in promotion of industries .The bank
has been providing schemes for small scale borrowers such as small income
groups, provides loan against mortgage of immovable property, special
scheme for financing Educational Institution, general purpose of loan scheme
for trade and service sector.
Through its various initiatives of no frills saving bank accounts, ATM facilities,
core banking solutions and by providing various deposit schemes for NRI’s, it
is reaching new heights.
The Bank is alive to the customers expectations that has been risen steeply
demanding high quality service and quicker decisions .Excellent customer
services has been an ingrained culture with the bank and every effort is made
for providing prompt ,courteous and responsive service to its customers.