SERVICE LEVEL AGREEMENT

BETWEEN

FEZA Training & Development

AND

ABC

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 FORM OF CONTRACT

Contract for the use of the services of a consultant dated (24 June 2010)
made and entered into between:

FEZA Training & Development as a Training Provider.

And

ABC

ID No:

Physical Address:

Hereinafter referred to as the Contracted Assessor

1. CONTRACT COMENCEMENT

This contract shall commence on the date the parties append their
signatures thereto and shall persist for a period of 1year unless it is
terminated prior thereto in accordance to the termination clause in
this contract

2. CONTRACT TERMINATION
This contract shall be terminated on the 24 June 2011 but can be
terminated prematurely should any of the parties contravene their
obligations

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ROLES AND RESPONSIBILITIES OF THE ASSESSOR
I . hereby commit myself to abide by the SERVICES SETA Code of Conduct in
relation to all work conducted as an ...... ( ABC) registered Assessor.

I agree to:

Plan and conduct assessment as outlined in the unit standard Conduct outcomes
based assessment
Conduct assessment of candidates with reference to the relevant unit standard(s)
and or qualification.
Be guided by .......... (ABCs) Assessment plan, guide tools and reporting format.
Assess in a fair and transparent manner avoiding bias, and interview candidates if
this should proof necessary.
Assess evidence observing the rules of evidence.
Give constructive written feedback to Learner(s).
Give feedback to the ETDQA on unit standards and/or qualifications.
Inform ....FEZA Training & Development in confidence whether I have:
- A family (past or present) relationship with any of the candidates.
- Difficulty in assessing a candidate objectively because of friendship or
other obligation.
- A conflict of interest involving candidates or other relevant parties.
Act professionally, accurately and in an unbiased manner and be responsible for
my actions in the assessment process.
Refrain from accepting any inducements, commission, gift or any other benefit or
respond to any threat or harassment from Management, employees or any
colleagues who do so.
Report any assessment irregularities, complaints or appeals and any attempt to
threaten or bribe, to Management in my report.
Not intentionally communicate false or misleading information that may compromise
the integrity of any assessment.
Keep relationships with candidates and FEZA Training & Development on a
professional basis.
Keep information on ..........FEZA Training & Development and procedures gained
during the assessment process, confidential.
Keep information about individual candidates and their organization, confidential.

3. ROLES AND RESPONSIBILITIES OF THE TRAINING PROVIDER

The training provider commits itself to adhere to the following:

a. Recruit and contract assessors that fulfils SERVICES SETAs registration requirements
b. To register the assessor with SERVICES SETA and ensure that he/she is linked to the
provider
c. Ensure that assessors entered into a contract adhere to SERVICES SETAs code of conduct
for assessors

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 d. Provide the necessary support to all assessors contracted
e. Ensure that contracted assessors are remunerated as per the conditions of the contract
f. To facilitate the consultations between the assessor, moderator and training provider
before during and after assessments.
g. Keep information about assessment results, candidates and their organization,
confidential.
h. Report any assessment irregularities, complaints or appeals and any attempt to threaten
or bribe, to SERVICES SETA
i. Keep relationships with the assessors on a professional basis.
j. De register assessors who does not comply with the assessor code of conduct

CONFIDENTIALITY

The consultant shall not during the operation of this contract of thereafter use for his
own benefit or the benefit of any other person or divulge or communicate to any
person except to those officials of the company or the client in whose province it is
to know same, the secrets of the company or the client and shall sign all reasonable
confidentiality clauses that the client may require him/her to sign. The consultant
shall further cooperate with the company, its clients and any other persons the
company or the client may designate to obtain such security clearance, as the client
requires.
The Consultant shall return all documents and material being the invention of ABC in
this project and shall be liable for damages for the usage of such documents shall be
allowed only with the express written permission of the Managing Director of ABC

DOMICILIUM

The consultant shall confirm acceptance of the terms of this contract by signing and returning to
the Chief Operating Executive of ABC duplicate copy enclosed within 7 days period.

The parties hereto choose the domicillium citandi et executandi for all notices and processes as
detailed below and sign below as a signal of acceptance of the terms and conditions of this
contract.

Signature: Date:

Registration Number: