Activity: manufacture customized bicycles

Activity: receive an order

Activity: create a new process instance
Activity: reject the order for a customized bike
Activity: accept the order for a customized bike
Activity: finish the process instance in the former case
Activity: inform the storehouse in the latter case
Activity: inform the engineering department in the latter case
Activity: process the part list of the order
Activity: check the required quantity of part
Activity: the part is available
Activity: it is reserved
Activity: not it is not available
Activity: it is back-ordered
Activity: repeat procedure
Activity: prepare everything for the assembling of the ordered bicycle in the
meantime
Activity: reserve item of the part list
Activity: back item of the part list
Activity: assemble the bicycle
Activity: ship the bicycle to the customer
Activity: finish the process instance

Activity: customize bicycles

Activity: receive an order
Activity: create a new process instance
Activity: can
Activity: finish the process instance in the former case
Activity: inform the storehouse in the latter case
Activity: inform the engineering department in the latter case
Activity: process the part list of the order of part
Activity: the part is available
Activity: reserve it
Activity: not it is not available
Activity: it
Activity: repeat procedure
Activity: prepare to everything to for
Activity: reserve
Activity: finish
Activity: assemble the bicycle
Activity: ship the bicycle to the customer
Activity: finish the process instance

The sales department ships the bicycle to the customer and finishes the process instance.

Process Model 1-1:

A small company manufactures customized bicycles. Whenever the sales department receives an
order, a new process instance is created. A member of the sales department can then reject or
accept the order for a customized bike. In the former case, the process instance is finished. In the
latter case, the storehouse and the engineering department are informed. The storehouse
immediately processes the part list of the order and checks the required quantity of each part. If the
part is available in-house, it is reserved. If it is not available, it is back-ordered. This procedure is
repeated for each item on the part list. In the meantime, the engineering department prepares
everything for the assembling of the ordered bicycle. If the storehouse has successfully reserved or
back-ordered every item of the part list and the preparation activity has finished, the engineering
department assembles the bicycle. Afterwards, the sales department ships the bicycle to the
customer and finishes the process instance.

Activity: manufacture customized bicycles

Activity: receive an order
Activity: create a new process instance
Activity: reject the order
Activity: accept the order
Activity: finish the process instance in the former case
Activity: inform the storehouse in the latter case
Activity: inform the engineering department in the latter case
Activity: process the part list of the order
Activity: check the required quantity of part
Activity: reserve part
Activity: part is back-ordered
Activity: repeat procedure
Activity: prepare everything for assembling the of the ordered bicycle in the
meantime
Activity: back
Activity: finish
Activity: assemble the bicycle
Activity: finish the process instance

Ideas:

http://ghv.artzub.com/#repo=jquery&climit=100&user=jquery

inputs

the sales department ships the bicycle to the customer and finishes the process instance

Handled:

Prepositional;adverbial and noun phrases

Not handled:

Noun phrases with indirect object

Company did no t hav e any parts, s o company

purc has ed it for customer .
Word Sense Disambiguation (e.g. Customer ships the ships to customer)

Suggestions

Word Sense Disambiguation : https://github.com/dkpro/dkpro-wsd

Process Model 1-1:

A small company manufactures customized bicycles. Whenever the sales department receives an
order, a new process instance is created. A member of the sales department can then reject or
accept the order for a customized bike. In the former case, the process instance is finished. In the
latter case, the storehouse and the engineering department are informed. The storehouse
immediately processes the part list of the order and checks the required quantity of each part. If the
part is available in-house, it is reserved. If it is not available, it is back-ordered. This procedure is
repeated for each item on the part list. In the meantime, the engineering department prepares
everything for the assembling of the ordered bicycle. If the storehouse has successfully reserved or
back-ordered every item of the part list and the preparation activity has finished, the engineering
department assembles the bicycle. Afterwards, the sales department ships the bicycle to the
customer and finishes the process instance.

Activity: manufacture customized bicycles

Activity: receive an order
Activity: create a new process instance
Activity: reject the order
Activity: accept the order
Activity: finish the process instance in the former case
Activity: inform the storehouse in the latter case
Activity: inform the engineering department in the latter case
Activity: process the part list of the order
Activity: check the required quantity of part
Activity: reserve part
Activity: part is back-ordered
Activity: repeat procedure
Activity: prepare everything for assembling the of the ordered bicycle in the
meantime
Activity: back
Activity: finish
Activity: assemble the bicycle
Activity: finish the process instance

Conclusion:

1. and may join two sentence fragments (2) therefore, compound sentences not handled.
2. Former, later, repeat and meantime not handled

Missed Activities Ships the bicycle to the

customer
Misunderstood Back
Missed Keywords Repeat procedure Former Later

Process Model 1-2:

A customer brings in a defective computer and the CRS checks the defect and hands out a repair cost
calculation back. If the customer decides that the costs are acceptable, the process continues,
otherwise she takes her computer home unrepaired. The ongoing repair consists of two activities,
which are executed, in an arbitrary order. The first activity is to check and repair the hardware,
whereas the second activity checks and configures the software. After each of these activities, the
proper system functionality is tested. If an error is detected another arbitrary repair activity is
executed, otherwise the repair is finished.

Activity: bring in a defective computer

Activity: check the defect back
Activity: check hands back
Activity: continue
Activity: take
Activity: unrepaired
Activity: consist of two activities
Activity: check the hardware
Activity: repair the hardware
Activity: check the software
Activity: configure the software
Activity: test the proper system functionality
Activity: execute arbitrary repair activity
Activity: finish the repair
--------------------------------------------------------------------------------

Activity: bring in a defective computer

Activity: check the defect back
Activity: check hands back
Activity: take computer home unrepaired
Activity: consist of two activities
Activity: check the hardware
Activity: repair the hardware whereas the second activity checks
Activity: test the proper system functionality
Activity: execute arbitrary repair activity
Activity: finish the repair

Missed Activities checks the defects hands out a repair cost check and repair the
calculation hardware
Misunderstood check the check hands 1.check the
defect back back hardware
repair the
hardware
2.whereas the
second activity
checks
Missed Activities checks and configures Receive repair cost
the software calculation back
Misunderstood
Extra Activities ongoing repair consists
identified of two activities
Missed Keywords
Process Model 1-3:

The Evanstonian is an upscale independent hotel. When a guest calls room service at The
Evanstonian, the room-service manager takes down the order. She then submits an order ticket to
the kitchen to begin preparing the food. She also gives an order to the sommelier (i.e., the wine
waiter) to fetch wine from the cellar and to prepare any other alcoholic beverages. Eighty percent of
room-service orders include wine or some other alcoholic beverage. Finally, she assigns the order to
the waiter. While the kitchen and the sommelier are doing their tasks, the waiter readies a cart (i.e.,
puts a tablecloth on the cart and gathers silverware). The waiter is also responsible for nonalcoholic
drinks. Once the food, wine, and cart are ready, the waiter delivers it to the guests room. After
returning to the room-service station, the waiter debits the guests account. The waiter may wait to
do the billing if he has another order to prepare or deliver.

Output:

Activity: evanstonian is an upscale independent hotel

Activity: call room service
Activity: take down the order
Activity: submit an order ticket to begin to prepare to the kitchen
Activity: give an order to fetch wine to the sommelier
Activity: give an order to prepare other alcoholic beverages to the sommelier
Activity: include wine
Activity: include other alcoholic beverage
Activity: assign the order to the waiter
Activity: the kitchen are doing tasks
Activity: the sommelier are doing tasks
Activity: ready a cart
Activity: ready gathers silverware
Activity: waiter is responsible
Activity: the food is ready
Activity: wine is ready
Activity: cart is ready
Activity: deliver cart to the guests room
Activity: return
Activity: debit the guests account
Activity: wait to does the billing

Missed Activities
Misunderstood
Missed Activities
Misunderstood
Extra Activities Evanstonian is an Eighty percent of While the kitchen and
identified upscale independent room-service orders the sommelier are
hotel include wine or some doing their tasks
other alcoholic
beverage.
Food is ready
wine is ready
cart is ready
Missed Keywords While the kitchen and
the sommelier are
 doing their tasks

Process Model 1-4:

Whenever a company makes the decision to go public, its first task is to select the underwriters.
Underwriters act as financial midwives to a new issue. Usually they play a triple role: First they
provide the company with procedural and financial advice, then they buy the issue, and finally they
resell it to the public. Established underwriters are careful of their reputation and will not handle a
new issue unless they believe the facts have been presented fairly. Thus, in addition to handling the
sale of a companys issue, the underwriters in effect give their seal of approval to it. They prepare a
registration statement for the approval of the Securities and Exchange Commission (SEC). In addition
to registering the issue with the SEC, they need to check that the issue complies with the so-called
blue-sky laws of each state that regulate sales of securities within the state. While the registration
statement is awaiting approval, underwriters begin to firm up the issue price. They arrange a road
show to talk to potential investors. Immediately after they receive clearance from the SEC,
underwriters fix the issue price. After that they enter into a firm commitment to buy the stock and
then offer it to the public, when they havent still found any reason not to do it.

Program crashes

Process Model 3-1:

The party sends a warrant possession request asking a warrant to be released. The Client Service
Back Office as part of the Small Claims Registry Operations receives the request and retrieves the
SCT file. Then, the SCT Warrant Possession is forwarded to Queensland Police. The SCT physical file is
stored by the Back Office awaiting a report to be sent by the Police. When the report is received, the
respective SCT file is retrieved. Then, Back Office attaches the new SCT document, and stores the
expanded SCT physical file(2). After that, some other MC internal staff receives the physical SCT file
(out of scope).

Activity: send possession request asking a warrant to be released

Activity: to be release (dont exist)
Activity: receive the request
Activity: retrieve the sct file
Activity: forward the sct warrant possession to queensland police
Activity: store physical sct file to await a report to sent
Activity: to be send
Activity: receive the report
Activity: retrieve the respective sct file
Activity: attach the new sct document
Activity: attach stores (2)
Activity: receive the physical sct file

Conclusion: and may start sentence fragments (2) therefore, fragments or compound sentences not
handled.

Missed Activities Store expanded SCT physical file

Misunderstood

Process Model 3-2:

Each morning, the files which have yet to be processed need to be checked, to make sure they are in
order for the court hearing that day. If some files are missing, a search is initiated, otherwise the files
can be physically tracked to the intended location. Once all the files are ready, these are handed to
the Associate, and meantime the Judges Lawlist is distributed to the relevant people. Afterwards,
the directions hearings are conducted.

Activity: need to be check to make sure they are in order for the court hearing
that day
Activity: files be missing
Activity: initiate a search
Activity: the files be tracked
Activity: the files be ready
Activity: hand these to the associate
Activity: distribute the judges lawlist to the relevant people
Activity: conduct the directions hearings

Activity: need to be check to make sure they are in order for the court hearing
(1)
Activity: initiate a search
Activity: track the files to the intended location
Activity: the files be ready
Activity: hand the files to the associate
Activity: distribute the judges lawlist to the relevant people
Activity: conduct the directions hearings

Conclusion: nouns not not incorporated in to-be sentences (1) should be check files. (Ref: Activity
labelling style)

Process Model 3-3:

After a claim is registered, it is examined by a claims officer. The claims officer then writes a
settlement recommendation. This recommendation is then checked by a senior claims officer who
may mark the claim as "OK" or "Not OK". If the claim is marked as "Not OK", it is sent back to the
claims officer and the recommendation is repeated. If the claim is "OK", the claim handling process
proceeds.
Activity: register a claim
Activity: examine a claim
Activity: write a settlement recommendation
Activity: recommendation is checked
Activity: mark the claim
Activity: send back it to the claims officer
Activity: repeat the recommendation
Activity: the claim is OK
Activity: proceed

Activity: register a claim

Activity: examine a claim
Activity: write a settlement recommendation
Activity: check recommendation
Activity: not OK recommendation
Activity: send the claim back to the claims officer
Activity: repeat the recommendation
Activity: claim to handle process proceeds

Conclusion: if handled but with then not with , . repeat not handled.

Missed Activities
Misunderstood
Extra Not ok recommendation

Process Model 3-4:

In the context of a claim handling process, it is sometimes necessary to send a questionnaire to the
claimant to gather additional information. The claimant is expected to return the questionnaire
within five days. If no response is received after five days, a reminder is sent to the claimant. If after
another five days there is still no response, another reminder is sent and so on until the completed
questionnaire is received.

Activity: a claim handling process is necessary

Activity: expect claimant to return the questionnaire
Activity: send a reminder to the claimant
Activity: reminder to send so until the completed questionnaire is received
Activity: receive the completed questionnaire

Activity: a claim handling process is necessary

Activity: expect claimant to return the questionnaire
Activity: send a reminder to the claimant
Activity: send so
Activity: receive the completed questionnaire

Missed Activities send a questionnaire to the claimant

Misunderstood
Extra

Process Model 2-1:

At the beginning the customer perceives that her subscribed service has degraded. A list with all the
problem parameters is then sent to the Customer Service department of TELECO. At the customer
service an employee enters (based on the received data) a problem report into system T. Then the
problem report is compared to the customer SLA to identify what the extent and the details of the
service degradation are. Based on this, the necessary counter measures are determined including
their respective priorities. An electronic service then determines the significance of the customer
based on information that has been collected during the history of the contractual relationship. In
case the customer is premium, the process will link to an extra problem fix process (this process will
not be detailed here). In case the customer is of certain significance which would affect the counter
measures previously decided upon, the process goes back to re-prioritize these measures otherwise
the process continues. Taking together the information (i.e. contract commitment data + prioritized
actions) a detailed problem report is created. The detailed problem report is then sent to Service
Management. Service Management deals on a first level with violations of quality in services that are
provided to customers. After receiving the detailed problem report, Service management
investigates whether the problem is analyzable at the level of their department or whether the
problem may be located at Resource Provisioning. In case Service Management assesses the
problem to be not analyzable by themselves, the detailed problem report is sent out to Resource
Provisioning. If Service Management is sure they can analyze it, they perform the analysis and based
on the outcome they create a trouble report that indicates the type of problem. After Resource
Provisioning receives the detailed problem report, it is checked whether there are any possible
problems. If no problems are detected, a notification about the normal service execution is created.
If a problem is detected this will be analyzed by Resource Provisioning and a trouble report is
created. Either trouble report or the normal execution notification will be included in a status report
and sent back to Service Management. Service Management then prepares the final status report
based on the received information. Subsequently it has to be determined what counter measures
should be taken depending on the information in the final status report. Three alternative process
paths may be taken. For the case that no problem was detected at all, the actual service
performance is sent back to the Customer Service. For the case that minor corrective actions are
required, Service Management will undertake corrective actions by themselves. Subsequently, the
problem resolution report is created and then sent out to Customer Service. After sending, this
process path of Service Management ends. For the case that automatic resource restoration from
Resource Provisioning is required, Service Management must create a request for automatic
resource restoration. This message is then sent to Resource Provisioning. Resource Provisioning has
been on-hold and waiting for a restoration request but this must happen within 2 days after the
status report was sent out, otherwise Resource Provisioning terminates the process. After the
restoration request is received, all possible errors are tracked. Based on the tracked errors, all
necessary corrective actions are undertaken by Resource Provisioning. Then a trouble-shooting
report is created. This report is sent out to Service Management; then the process ends. The trouble-
shooting report is received by Service Management and this information goes then into the creation
of the problem resolution report just as described for ii). Customer Service either receives the actual
service performance (if there was no problem) or the problem resolution report. Then, two
concurrent activities are triggered, i.e. i) a report is created for the customer which details the
current service performance and the resolution of the problem, and ii) an SLA violation rebate is
reported to Billing \& Collections who will adjust the billing. The report for the customer is sent out
to her. After all three activities are completed the process ends within Customer Service. After the
customer then receives the report about service performance and problem resolution from
Customer Service, the process flow at the customer also ends.

Misses ()=> they are for more explanation not as an activity (1)

Output:
Activity: perceive that her subscribed service has degraded
Activity: send list with the problem parameters to the customer service department
of teleco
Activity: enter a problem Then
Activity: bases on the received data (1)
Activity: bases on this
Activity: determine the necessary counter measures to include respective
priorities
Activity: determine the significance of the customer based on information that has
been collected during the history of the contractual relationship
Activity: collect that (doesnt exist)
Activity: link to an extra problem
Activity: fix process
Activity: continue
Activity: take together the information i.e. contract commitment data +
prioritized actions
Activity: create a detailed problem report
Activity: send detailed problem report to service management
Activity: deal on a first level with violations of quality in services
Activity: receive the detailed problem report
Activity: investigate
Activity: to be
Activity: send out the detailed problem report to resource provisioning
Activity: perform the analysis
Activity: perform based on the outcome
Activity: create a trouble report
Activity: create a trouble report
Activity: indicate the type of problem
Activity: indicate the type of problem
Activity: receive the detailed problem report
Activity: check that
Activity: create a notification about the normal service execution
Activity: analyze this
Activity: create a trouble report
Activity: include trouble report in a status report
Activity: include the normal execution notification in a status report
Activity: send trouble report back to service management
Activity: send the normal execution notification back to service management
Activity: prepare the final status report based on the received information
Activity: determine what counter measures should be taken depending on the
information in the final status report
Activity: take alternative three process paths
Activity: send the actual service performance back to the customer service
Activity: detect no problem
Activity: require that
Activity: undertake corrective actions
Activity: create the problem resolution report
Activity: send out the problem resolution report to customer service
Activity: end
Activity: create a request
Activity: require automatic resource restoration from resource provisioning
Activity: send message to resource provisioning
Activity: happen on-hold and waiting request
Activity: send out the status report
Activity: terminate the process
Activity: receive the restoration request
Activity: track possible errors
Activity: bases on the tracked errors
Activity: undertake necessary corrective actions
Activity: create a trouble-shooting report
Activity: send out report to service management
Activity: receive the actual service performance
Activity: receive the problem resolution report
Activity: trigger i.e.
Activity: trigger i.e.
Activity: report an sla violation rebate to billing
Activity: send out report for the customer to the customer
Activity: complete three activities
Activity: receive the report about service performance

Missed Activities report is compared to

the customer SLA
Misunderstood
Missed Activities
Misunderstood
Extra Activities Evanstonian is an Eighty percent of While the kitchen and
identified upscale independent room-service orders the sommelier are
hotel include wine or some doing their tasks
other alcoholic
beverage.
Food is ready
wine is ready
cart is ready
Missed Keywords While the kitchen and
the sommelier are
doing their tasks