6:02 PM Connecting...

6:02 PM Connected. A support representative will be with you shortly.

6:02 PM Support session established with Tejaswi Kumar.
6:02 PM Tejaswi Kumar: Welcome to HP Total Care Chat Support. My name is Tejaswi
Kumar. I will be your technical support specialist, today. Please give me 2 minutes
to review the information and assist you.NOTE: For security reasons, PLEASE DO NOT
send any credit card information via chat.
6:03 PM SHUBHAM SHANU: Hello sir
6:05 PM Tejaswi Kumar: Hi,how are you doing today?
6:05 PM SHUBHAM SHANU: I'm too good...
6:05 PM SHUBHAM SHANU: I'm facing WiFi issue
6:06 PM SHUBHAM SHANU: It's showing not connected no connections are available
6:06 PM Tejaswi Kumar: Please do not worry I am here to assist you .
6:07 PM SHUBHAM SHANU: Sure Sir...help me out
6:08 PM Tejaswi Kumar: Since How many days You are facing this issue with ?
6:08 PM SHUBHAM SHANU: Since Tuesday
6:10 PM Tejaswi Kumar: Did You make any software or hardware changes ?
6:10 PM SHUBHAM SHANU: I downloaded all the drivers from hp site ...and install
that one
6:11 PM SHUBHAM SHANU: But it didn't effect that
6:13 PM Tejaswi Kumar: In order to assist you in a better way, please confirm the
following information of the product which is in discussion:Product Number: Please
provideSerial Number:Please provideEmail Address:Please provideContact
number:Please provideAlternate Number:Please provideOperating system:Please provide
(windows 7 /8/8.1/10)
6:14 PM SHUBHAM SHANU: Serial no:G8D90PA#ACJ
6:15 PM SHUBHAM SHANU: 5CD4226M8X
6:15 PM SHUBHAM SHANU: shubham.sas@gmail.com
6:15 PM SHUBHAM SHANU: 9471011679
6:16 PM SHUBHAM SHANU: Window 10
6:16 PM Tejaswi Kumar: Thank you for confirming the details. Please refer
to:http://www8.hp.com/us/en/privacy/ww-privacy.htmlThe above link would let you
know about the HP privacy policy.
6:16 PM SHUBHAM SHANU: Sure sir
6:16 PM Tejaswi Kumar: Is it the same notebook you are chatting from which is in
discussion right now?
6:18 PM SHUBHAM SHANU: It's not connected to WiFi
6:18 PM SHUBHAM SHANU: So I'm using my cellphone
6:19 PM Tejaswi Kumar: May I know BIOS version of the notebook ?
6:20 PM Tejaswi Kumar: Press the Windows ( ) key + X, select Run, and then type
msinfo32 and hit the Enter key.In the System Information window, click System
Summary and locate your current BIOS Version/Date to the right
6:22 PM SHUBHAM SHANU: Okay sir
6:23 PM SHUBHAM SHANU: insyde F.53, 10-04-2017
6:25 PM Tejaswi Kumar: Its Updated
6:25 PM Tejaswi Kumar: Wireless module test :> Power off the notebook> Press the
power button once and keep tapping the F2 key> You will enter the HP System
Diagnostic Page> Click on component's test> Click on wireless module > If you get a
failure id, provide us the same
6:25 PM SHUBHAM SHANU: Okay sir
6:27 PM SHUBHAM SHANU: Ho pc hardware diagnostics Uefi page....it's didn't show
component's test
6:28 PM SHUBHAM SHANU: It's showing memory test hard drive check and language and
exit
6:29 PM Tejaswi Kumar: That mean the UEFI test is not available
6:29 PM SHUBHAM SHANU: It may be...
6:29 PM SHUBHAM SHANU: What to do next ??
6:30 AM Tejaswi Kumar: May I know have you check with Different Router
6:30 AM SHUBHAM SHANU: Yes sir
6:30 AM SHUBHAM SHANU: Tried with different WiFi hotspot
6:31 AM SHUBHAM SHANU: It's even not detecting
6:31 AM Tejaswi Kumar: Please tried without Hotspot .
6:31 AM Tejaswi Kumar: Mean Direct Wi-Fi
6:32 AM SHUBHAM SHANU: It's not detecting....
6:33 AM Tejaswi Kumar: Please Press F12 Once
6:33 AM SHUBHAM SHANU: Okay
6:34 AM SHUBHAM SHANU: It's showing windows boot manager
6:36 AM Tejaswi Kumar: Please Come back on Windows Screen .
6:36 AM SHUBHAM SHANU: Next
6:36 AM SHUBHAM SHANU: F12 is for flight mode I think...
6:36 AM Tejaswi Kumar: Yes
6:37 AM SHUBHAM SHANU: Back to windows screen
6:37 AM SHUBHAM SHANU: Next
6:38 AM Tejaswi Kumar: After Pressing Then Try to Connect the with Wi-Fi
6:39 AM SHUBHAM SHANU: No effect
6:39 AM Tejaswi Kumar: http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-
diags.html?
jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt
6:40 AM Tejaswi Kumar: Please open the Link then Download the UEFI firmware in
Pen drive .
6:40 AM Tejaswi Kumar: Then Please perform the Wi-Fi Test
6:40 AM SHUBHAM SHANU: Okay
6:47 AM Connecting...
6:47 AM Connected. A support representative will be with you shortly.
6:47 AM Support session established with Tejaswi Kumar.
6:48 AM SHUBHAM SHANU: Sir it will take time
6:49 AM Tejaswi Kumar: Yes , I will request Please Do that after the Reconnect the
session .
6:54 AM Connecting...
6:54 AM Connected. A support representative will be with you shortly.
6:54 AM Support session established with Tejaswi Kumar.
6:54 AM Connecting...
6:54 AM Connected. A support representative will be with you shortly.
6:55 AM Support session established with Tejaswi Kumar.
6:55 AM SHUBHAM SHANU: Installation partition on drive or usb flash drive
6:57 AM Tejaswi Kumar: Ok
6:57 AM SHUBHAM SHANU: Where to install
6:58 AM Tejaswi Kumar: Please Install in Blank USB
6:58 AM SHUBHAM SHANU: Okay
6:58 AM Tejaswi Kumar: Please take backup of Your USB file Other Wise Data will
delete
6:59 AM SHUBHAM SHANU: Yaa sure
7:03 AM SHUBHAM SHANU: It's installed
7:03 AM SHUBHAM SHANU: Next step
7:04 AM Tejaswi Kumar: Please perform Wi-Fi test .
7:04 AM SHUBHAM SHANU: How to do that
7:04 AM SHUBHAM SHANU: It didn't show any such step
7:05 AM Tejaswi Kumar: Please Connect USB drive Just Restart the notebook
7:06 AM SHUBHAM SHANU: Done
7:06 AM SHUBHAM SHANU: Next
7:07 AM SHUBHAM SHANU: Back to windows screen
7:08 AM Tejaswi Kumar: May I know Have You get the any Language Selection Screen ?
7:08 AM SHUBHAM SHANU: After restarting it is back to windows
7:09 AM SHUBHAM SHANU: No nothing like that
7:10 AM Tejaswi Kumar: Best Possible step Done from Our end I will request You to
Please reinstall the Operating system .
7:10 AM SHUBHAM SHANU: I did sir...
7:11 AM SHUBHAM SHANU: Even I bought a recovery disk from hp...
7:11 AM SHUBHAM SHANU: Can u send a engineer for onsite check
7:12 AM SHUBHAM SHANU: Bcoz it's creating lots of issue...u can check I think
...when I talked lastly they told to buy new recovery disk I did
7:13 AM SHUBHAM SHANU: Result is same...
7:13 AM Tejaswi Kumar: May I know Since When You install the Recover Operating
system
7:14 AM SHUBHAM SHANU: Please register a complain and send a engineer...
7:14 AM Tejaswi Kumar: Sure , Please share Your Complete Address with Postal Code
I tried to Arrange technician.
7:15 AM SHUBHAM SHANU: I didn't install anything except Google Chrome ,VLC and
Adobe reader
7:16 AM SHUBHAM SHANU: A block boys hostel Vit University Chennai Vandalur
kelambakkam road pin 600048
7:16 AM Tejaswi Kumar: Thank you!
7:16 AM SHUBHAM SHANU: Contact no 9471011679
7:17 AM SHUBHAM SHANU: Plzz do the needful...
7:18 AM Tejaswi Kumar: I will forward the case my concern department might be
they will assign technician at your place
7:19 AM SHUBHAM SHANU: Okay sir
7:19 AM Tejaswi Kumar: Its Will take 2-3 Business days
7:19 AM SHUBHAM SHANU: Okay no issue...
7:20 AM SHUBHAM SHANU: But somehow arrange a technician...
7:20 AM SHUBHAM SHANU: Bcoz it's wasting a lots of time...talking to u to sort the
issue finally output is zero
7:21 AM Tejaswi Kumar: Yes, I am Already Forward the case to Concern team
7:21 AM Tejaswi Kumar: The Case Number for this interaction is:5003045283Do
contact us again at http://h22207.www2.hp.com/in-en/contact-hp; for any technical
assistance, we are available 24/7.You can also download HP Care Mobile app from
your android device or visit our website www.hp.com/in/support to find solutions
to your questions.Thank you for contacting HP Total Care Chat support.
7:21 AM SHUBHAM SHANU: Okay thanks...
7:22 PM Saving chat transcript