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eSpace UC V200R002C00

ECS Quick
Configuration Guide
Issue: 02
Date: 2014-11-12

Product Overview
The eSpace Unified Communications (UC) solution provides basic IP telephony (IPT) services and value-added
Enhanced Communication Suite (ECS) services. To implement the IPT services, an enterprise needs to deploy only
the unified gateway and IP phones. To implement ECS services such as instant messaging (IM), group, status
presence, multimedia meeting, and corporate directory, an enterprise must deploy the ECS and UC soft terminals in
addition to the unified gateway and IP phones. The ECS suite consists of the eServer, mobile access agent (MAA),
and Meeting MS. UC soft terminals include the eSpace Desktop and eSpace Mobile (HD).
Component Description
Provides the user registration, call routing, call
Unified gateway control, and media control functions.
Business Provides basic service management capabilities,
management unit including number management, service enablement,
(BMU) data synchronization, and call record query.

Provides the corporate directory capabilities and


AppAgent opens up interfaces to integrate with third-party
systems or perform custom development.

Provides the registration, authentication, IM, status


eServer presence, and group functions for the eSpace
Desktop.
ECS
MAA Provides access for the eSpace Mobile.
Provides the multimedia meeting functions and
Meeting MS supports video meetings and content sharing.

eSpace 7900 series, eSpace 7800 series, and


IP phone eSpace 6805.
eSpace PC-based soft terminal that provides the IM, voice
For more information about the eSpace UC Terminals Desktop call, video call, and meeting functions.
solution (including the services and components), eSpace
Mobile phone or tablet-based soft terminal that
see the eSpace UC Solution Description. provides the IM, voice call, video call, and meeting
Mobile (HD) functions.

Document Overview
This topic describes how to quickly implement ECS services such as IM, group, status presence,
multimedia meeting, and corporate directory in the single-node networking scenario, including data
planning, configuration, and verification operations. Before performing the operations described
in this document, ensure that you have configured the unified gateway, IP phones, and
trunks by referring to the eSpace UC V200R002C00 IPT Quick Configuration Guide.
During the configuration, you may need to consult the following documents:
eSpace UC V200R002C00 Product Documentation Scan to download
the document
Administrator Guide for the corresponding IP phone model
eSpace UC Solution Description eSpace U19XX Product Description
eSpace UC IPT Quick Configuration Guide eSpace UC Version Configuration Information Form

You can obtain the preceding documents from the CD-ROM delivered with the product or by visiting
http://support.huawei.com/enterprise and choosing Unified Communications and Collaboration > Unified
Communications.

1 Copyright Huawei Technologies Co., Ltd. 2014. All rights reserved.


1 Scenario Description
This document describes how to quickly configure the ECS services provided by the eSpace UC solution based on
the following service requirements and device networking.
1a Service Requirements
This document describes how to quickly configure the services described in the following table. For details about how
to configure other services, see the eSpace UC Product Documentation.
Service Description
Enables enterprise users to send and receive instant messages using UC soft
IM
terminals.
Enables enterprise users to initiate voice calls to each other.
Voice call After the trunk for connecting to a public switched telephone network (PSTN) is
configured on the unified gateway, enterprise users can also make incoming and
outgoing calls with PSTN users.
Enables enterprise users to initiate and join instant voice/multimedia meetings or
Voice/Multimedia meeting
schedule voice/multimedia meetings that will be held at specified time.
Enables enterprise users to view and query enterprise contacts using UC soft terminals
Corporate directory
or IP phones.
Enables enterprise users who have logged in to an IP phone and the eSpace Desktop
Phone linkage simultaneously to use the IP phone to answer, end, and reject calls received on the
eSpace Desktop.

1b Device Networking

Device List
Device Quantity
Service server 1
eSpace U1960 unified gateway 1
PC (for operating the BMU and
1
eSpace U1960)
eSpace 7910 IP phone 200

This network applies to an enterprise with less than 10,000 users and no branches. On this network, the unified
gateway and service server are deployed in the enterprise headquarters.
The service server is an RH2285 on which the BMU, AppAgent, eServer, MAA, and Meeting MS are co-deployed.
Functioning as an IP private branch exchange (PBX), the unified gateway provides the call control functions and
connects to the PSTN through a trunk to implement voice communication between enterprise users and between
enterprise users and PSTN users.
IP phones are registered with the unified gateway, and initiate authentication requests to the unified gateway.
The eSpace Desktop initiates authentication requests to the eServer during login.
The eSpace Mobile (HD) initiates authentication requests to the eServer through the MAA and AppAgent during
login.

The eSpace Desktop and eSpace Mobile (HD) are registered with the unified gateway for making voice calls.

2
2 Data Plan
Plan required data before the configuration. The planned data will be used in the commissioning tasks described in
the following sections.

2a User Plan
Linkage UC Service
User SIP
Enabled Enabled Terminal Role Rights
Account Number
(Yes/No) (Yes/No)
eSpace
By default, a common user
user8000 8000 Desktop/eSpa
No Yes has the right to use basic UC
user8099 8099 ce Mobile
services such as the voice
(HD)
call, IM, voice meeting,
Common
eSpace multimedia meeting, and
user8500 8500 user
Yes Yes Desktop + IP corporate directory services,
user8599 8599 and can perform most of the
phone
tasks described in this
user8600 8600 document.
No No IP phone
user8699 8699

2b IP Address Plan
Default
Device Network Port IP Address Subnet Mask Description
Gateway
Ethernet network Service server (on which the BMU,
RH2285 port (service 192.168.1.100 255.255.255.0 192.168.1.1 AppAgent, eServer, MAA, and
network port) Meeting MS are co-deployed)
eSpace
SCU GE0&GE1 192.168.1.3 255.255.255.0 192.168.1.1 Unified gateway
U1960

2c Meeting Data Plan


Parameter Planned Value Description
An internal user dials this number
Meeting access code (for internal users) 6666
and joins a meeting as prompted.
An external user dials this number
Meeting access code (for external users) 28886666
and joins a meeting as prompted.
Office route 1 -
Office route selection code 1 -
SIP trunk between A domain name can contain only
Domain name of the peer
the unified gateway Meeting_MS letters, digits, underscores, periods
device
and Meeting MS (.) and the at sign (@).
Peer signaling port 5092 -
Local signaling port 5060 -
Simple Mail Transfer
smtp.huawei.com
Protocol (SMTP) server These parameter values are for
Email parameters
reference only. Use the actual mail
for sending meeting Email address admin@huawei.com
server address and email address
notifications User name admin onsite.
Password 1qaz@WSX

3
3 Preparing for the Configuration
3a Verifying the Installation
This configuration guide assumes that you have installed the operating system, database, and UC service software. Before the
configuration, verify the installation. For details about software installation, see section "Software Installation Guide (Based on
Windows Server 2008 R2)" in the eSpace UC Product Documentation.

Step Operation Result or Other Related Information

Log in to the service server as


1 -
the administrator user.

Choose Start > Run, enter Meeting MS


services.msc, and click OK. services
If the services shown in the right
2 BMU
figure are displayed, the UC
service software has been services
installed successfully. eServer
services

MAA service

The AppAgent does not have independent services. It shares the same services with the BMU. If the BMU services exist, the
AppAgent has been installed successfully.
If the Status value for a service is empty, the service has not started. Right-click the service and choose Start to start it.

3b Understanding the Configuration Process


4a
Configuring the Unified 7a Verifying P2P Instant Messages
Gateway
2a User Plan Configuring the Interworking Verifying Temporary Group
4b Adding the Unified Gateway
5a 7b
Between the Unified Instant Messages
2b IP Address Plan Gateway and eServer Verifying Contact Group Instant
4c Configuring SIP Numbers 7c
Messages
5b Installing and Logging In to
2c Meeting Data Plan 4d Configuring UC Accounts
the eSpace Desktop 7d Verifying P2P File Transfer

Prepare the Configure Deploy the Deploy the Verify the


Plan Data
Configuration Users eSpace Desktop eSpace Mobile IM Service

(To be continued)

3a Verifying the Installation 3d Applying for the UC License 6a Configuring the MAA
Installing and Logging In to the
3c Logging In to the BMU 3e Loading the UC License 6b
eSpace Mobile

Verifying Voice Calls on the Configuring the Trunk for Connecting the Unified Gateway to the
8a eSpace Desktop 10a Meeting MS 12a Configuring Linkage SIP
Numbers
8b
10d Uploading the Meeting Client
8b Verifying CTD Calls on the 10b Setting Multimedia Meeting 12b Configuring UC Accounts
eSpace Mobile Parameters 8c Installation Package
Verifying VoIP Calls on the
8c 10c Configuring the Multimedia 10e Verifying Multimedia Meetings 12c Verifying Phone Linkage
eSpace Mobile Meeting Service

Verify the Verify the Verify the Verify the


(Continued Verify the Phone Linkage
Voice Meeting Multimedia Corporate
from previous) Voice Call Service Service
Service Meeting Service Directory Service

Verifying Corporate
9a Loading the Meeting Script 9e Verifying Instant Voice Meetings 11a Configuring Departments 11e Directory
Verifying the Function of
9b Configuring Meeting Access 9f Scheduling Voice Meetings 11b Configuring User Levels
Codes
9c Setting Meeting Parameters Verifying the Function of Joining Configuring IP Phones
9g Scheduled Voice Meetings 11c
Setting the Email Parameters for Importing the Corporate Directory
9d 11d from an Excel File
Sending Meeting Notifications

4
3c Logging In to the BMU
Step Operation Result or Other Related Information
In this example, the IP address of the BMU is 192.168.1.100.
Check the connection between the The PC must use an IP address that is in the same network segment
1
PC and the BMU. as the BMU, such as 192.168.1.11. You can use the ping command
to check the network connection.
The login page for the administrator is displayed.
Open Internet Explorer on the PC,
Internet Explorer must be of version 6.0, 7.0, 8.0, 9.0, or 10.0.
2 enter http://192.168.1.100:8081 in
the address box, and press Enter. If a message indicating a website security certificate error is
displayed, click Continue to this website (not recommended).

The default user name and password of the administrator are admin
and 1qaz@WSX respectively.
Enter the user account and password
3
of the administrator and click Login.
Change the password as soon as possible after the first login.

3d Applying for the UC License


If you have not applied for the UC license during the installation, you must obtain the equipment serial number (ESN)
on the BMU and then apply for the license during the configuration.
Step Operation Result or Other Related Information
On the BMU, choose System > Maintain By default, the BMU provides a test license that supports six
1
License. users for you to test basic functions.
Click Copy to obtain the ESN of the BMU.

Log in to the Electronic Software URL of the ESDP: http://app.huawei.com/isdp/


3 Development Platform (ESDP) and apply for For details about how to log in to the ESDP and apply for a
a license based on the contract and ESN. license, see the online help of the ESDP website.

3e Loading the UC License


Step Operation Result or Other Related Information
Save the license file that has been applied for on the For example, you can save the license file to
1
operation and maintenance terminal. the D:\UC License folder.
2 On the BMU, choose System > Maintain License. -
Click the Upload license tab and upload the license.
1

3 2

4 Click the License tab and verify that the license data is correct.

5
4 Configuring Users
Before verifying functions, you must configure the unified gateway, add the unified gateway on the BMU, and configure
SIP numbers and UC accounts to ensure that commissioning tasks can be performed properly.

4a Configuring the Unified Gateway


Before adding the unified gateway on the BMU, you must add the IP address of the BMU as a trusted IP address on
the unified gateway.
Step Operation Result or Other Related Information
Log in to the unified gateway and access the
For details, see section Appendix A Logging In to the
1 Config mode using the local maintenance
Unified Gateway Using the LMT.
terminal (LMT).
On the LMT, click the Command Tree tab, and add the IP address of the BMU as a trusted IP address.
1
config add trust server ip address 192.168.1.100/24

2
2

In the preceding command, the IP address is that of the BMU. Enter the IP address based on section 2b "IP
Address Plan."
Save the configuration in time to avoid configuration data
3 Run the save command to save the data.
loss after the device restart.

4b Adding the Unified Gateway


After the unified gateway is added on the BMU, SIP numbers configured on the BMU will be synchronized to the
unified gateway.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
2 Choose Functions > Unified Gateway Manage. -
Click and enter the unified The message "Adding Unified Gateway succeeded." is
gateway information. displayed. If the unified gateway is in Disconnected state,
1 see Appendix B Common Faults During the
Configuration to rectify the fault.
2 Unified Gateway IP address: If the unified gateway
works in dual-network-port mode, set this parameter to
the IP address of the management network port (that is,
GE0).
Protocol: Set this parameter to the BMP Transfer
Protocol value configured on the unified gateway. You
can run the show bmp parameter command to query
the protocol. (The default value is TCP.)
3 Port: The default value is 8000. You can run the show
system bmuport command on the unified gateway to
query the port number.
Password: Set this parameter to the password of the
admin user for accessing the Config mode on the unified
gateway. The default value is huawei123.
Unified Gateway area: This parameter relates to the
areadn of the call source configuration on the unified
gateway. No call source is involved in this example. Set
3 this parameter to any value you prefer.
Set other parameters shown in the left figure. For details
about these parameters, see the help information on the
web page.

6
4 Configuring
4c Users
Configuring SIP Numbers
You need to configure SIP numbers for UC soft terminal users and IP phone users. The procedures for configuring SIP numbers for
the two types of users are similar. If you have configured SIP numbers for IP phone users by referring to section "Configuring SIP
Users" in the eSpace UC V200R002C00 IPT Quick Configuration Guide, you do not need to configure SIP numbers for IP phone
users again.
Step Operation Result or Other Related Information
1 Choose UC Account > SIP Number. -
Based on the system prompt, check whether prefix 8 automatically
Click Add, enter the SIP number information, and added by the system conflicts with the prefix configured on the unified
click OK. gateway. If no, click OK.
This step describes how to add SIP numbers in batches. The
procedure for adding a single SIP number is similar. For details about
how to configure SIP numbers for linkage, see section 12 Verifying
Phone Linkage.
Enter the SIP number information based on section 2a User Plan.
IsJoint: Set this parameter to No.
Device EID: Generally, set this parameter to the start number.
2
Type:
Set this parameter to UC when configuring SIP numbers for eSpace
soft terminal users.
Set this parameter to Common terminal when configuring SIP
numbers for IP phone users.
Auto Add Prefix: Set this parameter to Yes so that the system
automatically configures the first digit of SIP numbers as the intra-
office prefix.
For details about these parameters, see the help information on the
web page.
Choose Functions > Unified Gateway Manage Save the configuration in time to avoid configuration data loss after the
3
and click . device restart.

4d Configuring UC Accounts
You need to configure UC accounts for UC soft terminal users and IP phone users. UC soft terminal users use the UC accounts to
log in to UC soft terminals. IP phone users use the UC accounts to log in to the BMU self-service page to schedule meetings or
configure services such as One Number Link You (ONLY).
Step Operation Result or Other Related Information
1 Choose UC Account > UC Account List. A security warning is displayed. Click Yes to continue.
Click Add, enter the UC account information, and
click OK. This step describes how to add a single UC account. For details about
1 how to import UC accounts in batches from an Excel file, see section
11 Verifying the Corporate Directory Service. For other methods of
configuring UC accounts, see the eSpace UC Product Documentation .
Enter the UC account information based on section 2a User Plan.
UC Service:
2 Set this parameter to Enable when configuring UC accounts for UC
3 soft terminal users.
Set this parameter to Disable when configuring UC accounts for IP
2 phone users.
Service Number: Select a SIP number that has been configured. A UC
account can be used to log in to an UC soft terminal and initiate calls
only after the UC account is bound to a SIP number.
Password allocation mode: Set this parameter to Specified
password. The password is used to log in to UC soft terminals and the
BMU self-service page.
Account role: Set this parameter to Normal User.
Set other parameters based on the site requirements or use the default
values.
7

7
5 Deploying the eSpace Desktop
Prerequisite: The installation file eSpace(vx.x.x.x).exe, contained in PCClient_for_UC2.2.zip, has been obtained. To
obtain the installation file, visit http://support.huawei.com/enterprise/ and choose Software > Unified Communications
and Collaboration > Unified Communications > Unified Communications Endpoints > eSpace Desktop.

5a Configuring the Interworking Between the Unified Gateway and eServer


Before using the eSpace Desktop, you must configure the IP address and port number of the eServer on the unified
gateway.
Step Operation Result or Other Related Information
Log in to the unified gateway and access the Config For details, see section Appendix A Logging In to
1
mode using the LMT. the Unified Gateway Using the LMT.
On the LMT, click the Command Tree tab, and
configure the IP address and port number of the The IP address is that of the eServer.
2 eServer. Enter the IP address based on section 2b IP
config system eserverip 192.168.1.100 port 8011 Address Plan.

Save the configuration in time to avoid


3 Run the save command to save the data.
configuration data loss after the device restart.

5b Installing and Logging In to the eSpace Desktop


This document describes only the method for configuring intranet access. For details about how to configure extranet
access, see section "Verifying Extranet Access of UC Terminals" in the eSpace UC Product Documentation.

Step Operation Result or Other Related Information


Double-click the installation package and install the
1 -
eSpace Desktop as prompted.
On the page indicating that the installation is complete,
2 -
select Start eSpace Desktop and click Finish.
In the lower right corner of the login page, click and The page for configuring the server address is
3
choose Server address. displayed.
On the Intranet tab page, enter the server IP address
and port number.
1

Server address IP: Set this parameter to the IP


4
2 address of the eServer.
Port: Use the default value 8011.
3

Enter the account and password, and use the default Account: Enter the UC account.
5
value Online and Intranet. Password: Enter the password of the UC account.

6 Click Log In. The eSpace Desktop main page is displayed.

8
6 Deploying the eSpace Mobile
This document describes how to deploy the eSpace Mobile. The procedure for deploying the eSpace Mobile HD is the
same.
Prerequisites:
The installation file eSpace_iPhone.ipa or eSpace_AndroidPhone.apk, contained in Mobile Client.zip, has been
obtained. To obtain the installation file, visit http://support.huawei.com/enterprise/ and choose Software > Unified
Communications and Collaboration > Unified Communications > Unified Communications Endpoints >
eSpace Mobile. You can also download the installation file from the App Store, Google Play, or Huawei's application
market by searching for eSpace UC.
A Wi-Fi network is available, and the MAA can be accessed from the Wi-Fi network.
6a Configuring the MAA
Step Operation Result or Other Related Information
1 Log in to the MAA server as the administrator user. -
The configuration file is stored in D:\Program
Files\eSpace_UC\eSpace_UC_Server\Server\MAA\weba
Use the Notepad to open the configuration file
2 pps\MBServer\WEB-INF.
server_config.xml.
Locate the configuration file based on the actual installation
path of the MAA onsite.
Set the following parameters:
Only the parameters related to this configuration guide
<server>
are displayed. Use the default values for other
<type>IPT2.2</type>
parameters.
<ip>192.168.1.100</ip>
<!-- MAA inner port --> server:
<port>7800</port> ip: Set this parameter to the IP address of the MAA.
... port: Use the default value 7800.
<isvoip>1</isvoip> isvoip: Set this parameter to 1, indicating that the VoIP call
<isctd>1</isctd> function is enabled.
... isctd: Set this parameter to 1, indicating that the click to
<ismanageconf>1</ismanageconf> dial (CTD) call function is enabled.
<isdataconf>1</isdataconf>
ismanageconf and isdataconf: Set both the parameters to
...
1, indicating that the multimedia meeting function is enabled.
</server>
<proxy>
3
...
<IMServerCounts>1</IMServerCounts> For the preceding parameters that are set to 1, value 0
indicates that related functions are disabled.
<IMServerIP>192.168.1.100</IMServerIP>
proxy:
<IMServerPort>8011</IMServerPort>
... IMServerCounts: Set this parameter to the number of
</proxy> eServers.
<appserver> IMServerIP: Set this parameter to the IP address of the
... eServer.
<tcpConnection>2</tcpConnection> IMServerPort: Use the default value 8011.
<ip>192.168.1.100</ip> appserver:
... tcpConnection: Set this parameter to 2. The parameter
</appserver> value must be greater than the number of AppAgents.
ip: Set this parameter to the IP address of the AppAgent.

Choose File > Save As, set Encoding to UTF-8, and If you use other text editors to edit the configuration file,
4 ensure that the file encoding format is set to UTF-8 when
click Save.
you save the configuration file; otherwise, users may fail
to log in to the eSpace Mobile.

5 Restart the MAA service. For details, see section 3a Verifying the Installation.

9
6b Installing and Logging In to the eSpace Mobile
This document describes only the method for configuring intranet access. For details about how to configure extranet
access, see section "Verifying Extranet Access of UC Terminals" in the eSpace UC Product Documentation.
In this document, the iPhone version is used as an example to describe the operations on the eSpace Mobile. These
operations may be slightly different on Android phones.

Step Operation Result or Other Related Information

Download and install the eSpace Mobile on the


1 -
mobile phone.

2 Tap on the home screen of the mobile phone. The eSpace Mobile login page is displayed.

In the low right corner of the login page, tap and


3 -
choose Server Settings.

Set the server IP address to that of the MAA server


4 You do not need to set other parameters.
and use the default port number 7801.

5 Choose Save > Back. The login page is displayed.

Account: Enter the UC account.


6 Enter the account and password.
Password: Enter the password of the UC account.

7 Tap Log In. The eSpace Mobile main page is displayed.

10
7 Verifying the IM Service
The IM service can be used immediately after the eSpace Desktop and eSpace Mobile are deployed. No special
configuration is required.

7a Verifying P2P Instant Messages


Step Operation Result or Other Related Information
Users A, B, and C log in to the eSpace Desktop.
1 -
Users D and E log in to the eSpace Mobile.
User A clicks in the lower left corner of the
2 The corporate directory is displayed.
main page.

User A enters user B in the search box and


presses Enter.
3 The search result is displayed.

User A right-clicks user B and chooses Send IM.

4 The IM chat page with user B is displayed.

User A can choose Add as Contact to add


an enterprise contact to Contacts,
facilitating future communication.

User B receives the instant message and replies to


Users A enters the message content and sends the
5 user A with another instant message. User A receives
instant message.
the reply.

Repeating the preceding steps, user A searches User D receives the instant message and replies to
6 for user D in the corporate directory and sends an user A with another instant message. User A receives
instant message to user D. the reply.

The system automatically searches for user E in the


User D taps Contacts, taps the search box, and personal address book. When user E is not found in
7
enters user E. the personal address book, the system prompts user
D to search for user E in the corporate directory.

8 User D taps Search. The search result is displayed.

9 User D taps corresponding to user E. The IM chat page with user E is displayed.

User E receives the instant message and replies to


Users D enters the message content and sends
10 user D with another instant message. User D receives
the instant message.
the reply.

11
7b Verifying Temporary Group Instant Messages
The eSpace Desktop allows users to create temporary groups and send instant messages within a temporary group. The
eSpace Mobile does not support the temporary group function.
Step Operation Result or Other Related Information

1 On the IM chat page with user B, user A clicks . The Select Contact page is displayed.

The temporary group IM chat page containing users B and


2 User A searches for user C, clicks Add, and clicks OK.
C is displayed on user A's desktop.
Users B and C receive the instant message. When user B
User A enters the message content and sends the instant
3 or C sends an instant message, the other parties can
message.
receive the instant message.

7c Verifying Contact Group Instant Messages


The eSpace Desktop allows users to create contact groups and send instant messages within a contact group. The eSpace
Mobile allows users to send instant messages within a contact group but does not allow users to create contact groups. The
eSpace Mobile can only synchronize the contact groups created on the eSpace Desktop.

Step Operation Result or Other Related Information

eSpace Desktop user A clicks on the left of the main


page, right-clicks in a blank area, and chooses Add Group.

1 1 2 -
3

User A enters a group name, such as info,


2 The Select Contact page is displayed.
and clicks .

User A clicks , clicks Corporate Directory in the


3 department tree on the left, double-clicks users B, C, and D The Group Details - Edit page is displayed.
in sequence, and clicks OK.

Other members of the contact group receive a group


User A uses the default values for other parameters and
4 invitation.
clicks OK.
When user A clicks , the contact group is displayed.

After users B, C, and D accept the group invitation, user A


5 The contact group IM chat page is displayed.
double-clicks the group name.

Users A enters the message content and sends the instant Other members of the contact group receive the instant
6
message. message sent by user A.

eSpace Mobile user D chooses Contacts > Groups and The contact group IM chat page is displayed on the mobile
7
taps group info. phone.

Users D enters the message content and sends the instant Other members of the contact group receive the instant
8
message. message sent by user D.

7d Verifying P2P File Transfer


The eSpace Desktop supports P2P file transfer. The eSpace Mobile does not support this function.
Step Operation Result or Other Related Information

On the IM chat page with user B, user A clicks and


1 User B receives a file transfer notification.
sends a local file.

2 User B clicks Accept or Save As. -

12
8 Verifying the Voice Call Service
The voice call service can be used immediately after the eSpace Desktop and eSpace Mobile are deployed. No special
configuration is required.
To enable internal users in an enterprise to make voice calls with external users, you must configure the trunk for
connecting the unified gateway to the PSTN. For details, see section "Configuring Trunks" in the eSpace UC
V200R002C00 IPT Quick Configuration Guide.

8a Verifying Voice Calls on the eSpace Desktop


Step Operation Result or Other Related Information

eSpace Desktop user A right-clicks user B, chooses Call,


1 A call notification is displayed to user B.
and selects a number, for example, 8001.
2 User B clicks Answer. User A talks with user B.
On the voice call page, user A clicks to initiate a The video call page between users A and B is
3
video call. displayed.

8b Verifying CTD Calls on the eSpace Mobile


In a CTD call, the carrier connects the callback number that you specify and the called number. If the carriers of the
callback number and called number do not provide the free-to-answer service, the calling party and called party in the
CTD call must pay call fees.
Step Operation Result or Other Related Information
eSpace Mobile user D sets the call mode to CTD The call mode is displayed as CTD on the mobile
1
on the keypad. phone.

If you need to set an external number as the callback


User D chooses Me > Settings, sets Callback
2 number, prefix the external number with 9. Prefix 9 is
Number, and taps Back.
the outgoing prefix configured on the unified gateway.

User D taps user E, taps , selects a number,


3 The system initiates a call to user D.
and taps OK.
4 User D taps Answer. User E receives a call.

User D talks with user E.


5 User E taps Answer. If the CTD call fails, see section Appendix B Common
Faults During the Configuration to rectify the fault.

8c Verifying VoIP Calls on the eSpace Mobile


The VoIP call mode depends on a Wi-Fi network or a mobile data network. VoIP calls consume network traffic and do
not incur call fees. The voice quality of VoIP calls depends on the network bandwidth.
Step Operation Result or Other Related Information

eSpace Mobile user D sets the call mode to VoIP on the The call mode is displayed as VoIP on the
5
keypad. mobile phone.

6 User D taps user E and selects a number. User E receives a call.

7 User E taps Answer. User D talks with user E.

13
9 Verifying the Voice Meeting Service
The voice meeting service is a voice service implemented by the unified gateway to allow multiple parties to communicate
in voice simultaneously.
9a Loading the Meeting Script
After the meeting script is loaded, users can hear meeting announcements when dialing meeting access codes.
Prerequisite: The unified gateway software package 01 eSpace U19XX.zip for the correct model and version has
been obtained. To obtain the software package, visit http://support.huawei.com/enterprise/ and choose Software >
Unified Communications and Collaboration > Unified Communications > Unified Communications Gateways
> eSpace U19XX.

Step Operation Result or Other Related Information


The Command lines for forward to
Obtain the Command lines for forward to
1 conference.txt file is stored in 01 eSpace
conference.txt file.
U19XX\Script\english.
Log in to the unified gateway and access the Config For details, see section Appendix A Logging In to
2
mode using the LMT. the Unified Gateway Using the LMT.
On the LMT, click the Script Load tab and load the meeting script.
1

2 3
3
2 3

Wait for the system to load the meeting script. When the message "successfully loads the script" is displayed,
click OK.
Click the Command Tree tab and run the save Save the configuration in time to avoid configuration
4
command to save the data. data loss after the device restart.

9b Configuring Meeting Access Codes


After meeting access codes are configured, enterprise users can dial the meeting access codes and join meetings as
prompted.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
Choose Functions > Meeting Maintenance > Set
2 -
Meeting.

Click Add and configure the meeting access code for


internal users.
1

2 PSTN: Set this parameter to No, indicating that the


meeting access code is for internal users.
3
Access Code: Set this parameter based on section
2c Meeting Data Plan.

To enable PSTN users to join meetings, you must


(Optional) Repeat step 3 to set the meeting access
4 set the meeting access code for external users.
code for external users to 28886666.
PSTN: Set this parameter to Yes.

14
9c Setting Meeting Parameters
Step Operation Result or Other Related Information
Choose Functions > Unified Gateway Manage >
1 -
Enterprise.
Click Modify and enter the enterprise information.
2 Max. Participants: maximum number of concurrent
participants in all meetings. The value must be smaller
than that allowed by the license on the unified
gateway.
Max. Meetings: maximum number of concurrent
meetings that are supported. The value must be
2
smaller than that supported by the MTU board on the
unified gateway. For details, see the eSpace U19XX
Product Description.
Internal/External Number: Set the two parameters to
the meeting access code for internal users and that for
1 3
external users respectively.

9d Setting the Email Parameters for Sending Meeting Notifications


After the email parameters for sending meeting notifications are set, participants can receive email notifications for
scheduled meetings.
Prerequisite: A mail system has been deployed and connected to the BMU.
Step Operation Result or Other Related Information

Choose System > System Configuration >


1 -
Configure Email.
Set the email parameters.
1
SMTP server: Set this parameter to the IP address or
domain name of the enterprise mail server.
Sender's email Address: Set this parameter to a real
email address.
Authenticate: Select this parameter and configure the
user name and password.

2 The parameter settings shown in the left figure are for


reference only. When the parameters are set, click
2 Test. If the mail system is connected successfully, the
3 message "Connecting to and authentication by SMTP
succeed" is displayed in Connection Status, and the
email address specified in Sender's email Address
will receive an email with the subject being "BMU test
4 5 mail."

15
9e Verifying Instant Voice Meetings
eSpace Desktop and eSpace Mobile users can directly initiate instant voice meetings using UC soft terminals.
Alternatively, they can log in to the BMU self-service page and schedule instant voice meetings. IP phone users can only
schedule instant voice meetings by logging in to the BMU self-service page.

Task Step Operation Result or Other Related Information

Users B and C accept the meeting invitation, and the


meeting starts.
Initiating an
An eSpace Desktop user can also invite eSpace
instant voice
On the IM chat page with users B and Mobile users and IP phone users to an instant voice
meeting as 1
C, eSpace Desktop user A clicks . meeting.
an eSpace
Desktop user If an instant voice meeting fails to be initiated, see
section Appendix B Common Faults During the
Configuration to rectify the fault.
eSpace Mobile user D taps on The page for creating a meeting is displayed on the
2
the Meetings page. mobile phone.
Initiating an
instant voice User D enters the subject information
meeting as 3 and selects the number used to join -
an eSpace the meeting.
Mobile user User D sets the meeting type to
Participants accept the meeting invitation, and the
4 Voice Meeting, adds participants,
meeting starts.
and taps Create.

9f Verifying the Function of Scheduling Voice Meetings


Prerequisite: The system time of the BMU server is the same as that of the unified gateway.

Step Operation Result or Other Related Information

eSpace Desktop user A clicks in the lower left The page for scheduling a meeting is displayed.
corner of the main page and chooses Schedule
Meeting. eSpace Mobile users and IP phone users can open
2
1 Internet Explorer on a PC, enter http://IP address of
the BMU in the address box, press Enter, and log in
1
to the BMU self-service page using the UC account
and password.

User A enters the meeting information and clicks OK.

The meeting encryption and recording functions


require special configurations, which are not
2
described in this document. For details, see the
eSpace UC Product Documentation.

16
9f Verifying the Function of Scheduling Voice Meetings (Continued)
Step Operation Result or Other Related Information

In the Participant and meeting notice area, user A configures the mode and time for sending meeting notifications.

Note: The short message service (SMS) notification function can be used only after the eSpace UC is connected to the
mobile agent server (MAS).
User A sets the number of participants to invite, clicks Set, enters the participant information (including the information
about user A), and clicks Save Participants. The meeting is scheduled successfully. All participants receive the email
notification.
A participant can receive the email notification only when Email is set for the participant.
1 2

4
3

9g Verifying the Function of Joining Scheduled Voice Meetings


Users can join scheduled voice meetings using any of the following methods: 1) being invited by the system; 2) dialing a
meeting access code; 3) joining a meeting on the eSpace Desktop; 4) entering the meeting ID and password on the BMU
self-service page.
This section verifies the method of joining a meeting on the eSpace Desktop and the method of dialing a meeting access
code. For details about other methods, see the eSpace UC Product Documentation.
Task Step Operation Result or Other Related Information

eSpace Desktop user A clicks in the lower left


corner of the main page and chooses Join
Meeting.
1 The page for joining a meeting is displayed.
1 2

User A enters the meeting information.

Joining a meeting 1
as an eSpace User A joins the meeting as prompted.
Desktop user
Meeting Access No.: Set this parameter
based on section 9b Configuring Meeting
2
Access Codes.
Meeting ID and Password: Obtain the
parameter values from the meeting
notification email or from the moderator.
2

Joining a meeting
An eSpace Mobile user or an IP phone user dials PSTN users can join meetings by dialing the
as an eSpace
3 the meeting access code 6666 and joins a meeting meeting access code for external users, that
Mobile user or an
as prompted. is, 28886666.
IP phone user

17
10 Verifying the Multimedia Meeting Service
In addition to the functions supported by the voice meeting service, the multimedia meeting service supports video and
data functions such as video communication, desktop sharing, document sharing, media sharing, e-whiteboard, and
polling.

10a Configuring the Trunk for Connecting the Unified Gateway to the Meeting MS
Step Operation Result or Other Related Information

Log in to the unified gateway and access the Config For details, see section Appendix A Logging In
1
mode using the LMT. to the Unified Gateway Using the LMT.

On the LMT, click the Command Tree tab and configure


the office route selection code. Enter the trunk information based on section 2c
2
Meeting Data Plan.
config add office selectcode no 1 repeatroute no
Configure the office route.
3 -
config add office no 1 officeselectcode 1

Configure the peer office device.

4 config add peercomponent domainname -


Meeting_MS ip 192.168.1.100 tkcnum 32

Configure the SIP trunk.


5 config protocol sip officeno 1 domainname -
Meeting_MS peerport 5092 maxcallnum 32

Save the configuration in time to avoid


6 Run the save command to save the data.
configuration data loss after the device restart.

10b Setting Multimedia Meeting Parameters


Step Operation Result or Other Related Information
For details, see section 3c Logging In to the
1 Log in to the BMU as the admin user.
BMU.
Choose Functions > Meeting Maintenance >
2 -
Configure Meeting.
Set multimedia meeting parameters and click Save.
1
WEB Inner Data Meeting Address: Set this
parameter to the IP address or domain name of
the BMU plus the port number 8443.
The address is sent to participants in the
meeting notification email. Participants can click
3 2 the URL in the meeting notification email to join
a multimedia meeting.
WEB Outer Data Meeting Address: This
parameter needs to be set only when external
users need to join multimedia meetings. In this
3 example, use the default value.

18
10c Configuring the Multimedia Meeting Service
Step Operation Result or Other Related Information

Choose Functions > eSpace Maintenance >


1 -
eSpace Service.
Click the modify icon corresponding to DataConfer Service.

A message is displayed indicating that the service is modified


Set Default Address to the IP address of the successfully. To make the settings take effect, restart the Meeting
Meeting MS and click OK. MS services immediately or wait for 10 minutes. For details about
the Meeting MS services, see section 3a Verifying the Installation.
The following figure shows the services that need to be restarted.
3

4 Restart UC soft terminals. -

10d Uploading the Meeting Client Installation Package


After the meeting client installation package is uploaded to the BMU, the system automatically downloads and installs the
installation package when users join multimedia meetings from the BMU self-service page.
Step Operation Result or Other Related Information

The installation package is contained in the


PCClient_for_UC2.2.rar package. To obtain the
PCClient_for_UC2.2.rar package, visit
Obtain the meeting client installation package
1 http://support.huawei.com/enterprise/ and choose Software
meeting_for_portal.rar and decompress it.
> Unified Communications and Collaboration > Unified
Communications > Unified Communications Endpoints
> eSpace Desktop.

Upload the decompressed files to D:\Program


Upload the meeting installation package based on the
2 Files\eSpace_UC\eSpace_UC_Server\Server\BMU\web
actual installation path of the BMU onsite.
apps\ROOT\Portal\download\ on the BMU.

10e Verifying Multimedia Meetings


Result or Other Related
Task Step Operation
Information

Initiating an An eSpace Desktop user clicks on the instant voice meeting


instant page. The voice meeting is upgraded to
1
multimedia An eSpace Mobile user taps on the instant voice meeting a multimedia meeting.
meeting page.
The procedure for scheduling a multimedia meeting on the BMU
is similar to that for scheduling a voice meeting. For details, see The multimedia meeting is
Scheduling a
scheduled successfully.
multimedia 2 section 9f "Verifying the Function of Scheduling Voice
Participants receive the meeting
meeting Meetings." The difference is that you must set Mode to
notification email.
Voice+Data+Video.

19
10e Verifying Multimedia Meetings (Continued)
Result or Other Related
Task Step Operation
Information
Open the received notification email and click the meeting
URL in the email to join the multimedia meeting.

Only multimedia meetings support the method of


joining a meeting by clicking the URL in the
meeting notification email. Voice meetings do not
support this method. The message Loading UC
software is displayed. Download
If you did not receive the meeting notification email,
and install the eSpace Meeting
obtain the meeting ID and password from the
client as prompted. Then the
moderator and join the meeting using the meeting
message "The webpage you are
ID and password. For details, see section 9g
viewing is trying to close the tab.
Verifying the Function of Joining Scheduled Voice
3 Do you want to close this tab?" is
Meetings.
displayed. Do not close the tab
page until the multimedia meeting
page is displayed.

The Select Voice Access Mode


dialog box is displayed.
Joining a
multimedia
meeting

Select a voice access mode and click Call.


The email address and bound
number can be displayed only
when they are configured for your
account.
You can select New number and
enter 9 plus an external number
4 1 (for example, your mobile
number). The system will initiate a
call to your mobile phone. Prefix 9
is required because it is the
outgoing prefix configured on the
2 unified gateway.

When the meeting invitation is displayed, click Join conf The multimedia meeting page is
5
and join the multimedia meeting as prompted. displayed.

20
11 Verifying the Corporate Directory Service
11a Configuring Departments
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
2 Choose UC Account > Department Management. The department management page is displayed.

Right-click the enterprise name (SysDomain in this example), choose Create sub department, enter the
department information, and click OK.
1

3 2
3

11b Configuring User Levels


After user levels are configured, you can manage enterprise members by user level. Users of low levels cannot view
the information about users of high levels. User levels are 1 to 20 in ascending order. By default, users are of level 1.
Step Operation Result or Other Related Information
The user level maintenance page is displayed.
1 Choose UC Account > User Level.
By default, Level1 exists in the system.

Click Add, enter the user level information, and click


Save.
Configure user levels based on an enterprise's
2
plan.

Restart the eServer services for the configured user levels to take effect.
1
To restart the eServer services, perform the following steps:
1. Log in to the BMU server and right-click in the
3 3
2 system tray.
2. Choose to restart the eServer services (that is, the
eSpace service).

4 Restart UC soft terminals for the configured user levels to take effect.

21
11c Configuring IP Phones
When the corporate directory is configured on the BMU, the eSpace Desktop and eSpace Mobile can immediately
obtain the corporate directory without special configurations. IP phones can obtain the corporate directory only after
the address of the corporate directory server is configured. Before performing the steps described in this section,
ensure that you have configured basic data on IP phones by referring the eSpace UC V200R002C00 IPT Quick
Configuration Guide, and users can log in to IP phones.

Step Operation Result or Other Related Information


The eSpace 7910 IP phone is used as an example.
Open Internet Explorer on the operation and The procedure is slightly different on other IP phone
1 maintenance terminal, enter the IP address of an models. For details, see section "Verifying the
IP phone in the address box, and press Enter. Corporate Directory Service" in the eSpace UC
Product Documentation.
The default user name and password of the
administrator are admin and admin123 respectively.
Enter the user name and password of the
2
administrator and click Log In.
Change the password as soon as possible
after the first login.

3 Choose Advanced > Server. -


Enter the address of the corporate directory and
click Save.
Server: Set this parameter to the IP address or
4 domain name of the AppAgent.
Port: Use the default value.

11d Importing the Corporate Directory from an Excel File


Step Operation Result or Other Related Information
1 Choose UC Account > UC Account List. -
Click Import. On the account import page, download the Excel file template at step 2 and configure the
corporate directory by performing steps 1 through 4 that are displayed.
The following figure shows the parameters that you need to pay attention to. For details about other
parameters, see the Parameter Description worksheet. (The parameters in red are mandatory.) If you do not
have special configuration requirements, you do not need to set Bound Restrict. If service numbers (that is,
SIP numbers) have been configured on the BMU, you do not need to enter the number allocation policy.
2

The settings shown in the figure are for reference only. Fill in the Excel file based on the site requirements.

22
11d Importing the Corporate Directory from an Excel File(Continued)
Step Operation Result or Other Related Information
Configure the account import policy.

When the import is


complete, the system
displays the number of
accounts that have been
3 imported successfully
and that fail to be
imported. You can click
the link to view the
3 details. Modify the Excel
file based on the error
information and import it
2 4
again.

4 Click Back. The account list is displayed, where you can view the accounts that have been imported.

11e Verifying Corporate Directory


Step Operation Result or Other Related Information
eSpace Desktop user A clicks in the lower left corner
1 The corporate directory is displayed.
of the main page.
The eSpace Desktop can display the
2 User A clicks and views the department information. department tree. The eSpace Mobile and IP
phones cannot display the department tree.
User A enters the account of a user of the same or a lower The user is found, and the status of the user is
3
level and presses Enter. displayed.
User A enters the account of a user of a higher level and No result is found. Users of low levels cannot
4
presses Enter. search for users of high levels.
eSpace Mobile user D taps Contacts, taps the search The user is found, and the status of the user is
5
box, and enters the account of a user. displayed.
IP phone user F presses the right arrow key, chooses
6 The contacts page is displayed.
Contacts, and presses OK.

User F presses the right arrow key, chooses CorpDir,


enters user B, and presses Search.
1 The information about user B is displayed.
7 2 User F can press +Contact to add user B as a
local contact.

23
12 Verifying the Phone Linkage Service
When the phone linkage service is enabled for a user, an IP phone responds accordingly as the actual communication device
when the user initiates, answers, ends, or rejects a call on the eSpace Desktop.

12a Configuring Linkage SIP Numbers


Before using the phone linkage service, you must configure a linkage SIP number.
Step Operation Result or Other Related Information
1 Log in to the BMU as the admin user. For details, see section 3c Logging In to the BMU.
2 Choose UC Account > SIP Number. -
Click Add, enter the SIP number information, and
click OK.
The procedure for configuring linkage SIP numbers is similar
to that for configuring common SIP numbers. For details, see
section 4c Configuring SIP Numbers. The only difference is that
you must set IsJoint to Yes for linkage SIP numbers.

Use number 8500 as an example. When number 8500 is configured


as a linkage SIP number, the system generates two records with
device IDs being 8500 and 8500pc respectively.
3 Enter the start number and device count based on section 2a User
Plan.
You can also change a non-linkage SIP number to a linkage SIP
number. Use number 8000 as an example. The procedure is as
follows:
1.On the SIP number maintenance page, click the device ID
corresponding to number 8000.
2.Set IsJoint to Yes and click OK.
The system generates a record with the device ID being 8000pc.

Choose Functions > Unified Gateway Manage Save the configuration in time to avoid configuration data loss after
4
and click . the device restart.

12b Configuring UC Accounts


To enable the phone linkage service for a user, you must bind the UC account of the user with a linkage SIP number. Then
the user can log in to the eSpace Desktop using the UC account and log in to an IP phone using the linkage SIP number.
Step Operation Result or Other Related Information

1 Choose UC Account > UC Account List. -


Click Add, enter the UC account information, and
click OK.
1

Enter the UC account information based on section 2a User


Plan.
2
2 Service number: Select a linkage SIP number that has been
3
configured.
Use the default values for other parameters.

24
12c Verifying Phone Linkage
Task Step Operation Result or Other Related Information
Log in to the eSpace Desktop as user8500 If a message is displayed indicating that
1 and log in to an IP phone using the SIP phone linkage is enabled successfully,
number 8500. skip step 2.
On the eSpace Desktop, click in the
Enabling phone lower left corner of the main page.
1 A message is displayed indicating that
linkage
phone linkage is enabled successfully.
2
The icon is displayed on the main
2 page.

Using the eSpace


Desktop to dial a Dial the number of another user on the
Use the IP phone to talk with the called
number while 3 eSpace Desktop. The called user answers
user.
communicating the call.
using the IP phone
The eSpace Desktop and IP phone ring
simultaneously, and an incoming call
Using the eSpace 4 Another user dials number 8500.
Desktop to reject a notification is displayed on the eSpace
call initiated to the Desktop.
IP phone The call is rejected. The eSpace Desktop
5 Click Reject on the eSpace Desktop.
and IP phone stop ringing.
The eSpace Desktop and IP phone ring
simultaneously, and an incoming call
6 Another user dials number 8500.
Using the eSpace notification is displayed on the eSpace
Desktop to answer Desktop.
and end a call
You can talk with the calling user on the
initiated to the IP
7 Click Answer on the eSpace Desktop. IP phone directly without picking up the
phone
IP phone.
8 Click End Call on the eSpace Desktop. The call ends.

When talking with user B on the IP phone,


The call is switched to the eSpace
Switching a call 9 click on the call page of the eSpace
Desktop from the IP phone.
between the Desktop and choose Switch to PC.
eSpace Desktop
and IP phone On the call page of the eSpace Desktop, The call is switched to the IP phone from
10
click and choose Switch to IP Phone. the eSpace Desktop.

25
Appendix A Logging In to the Unified Gateway Using the LMT
Step Operation Result or Other Related Information
The LMT software package IPT_LMT.zip is stored in the
02 Tools\LMT directory of the U1900 version software
package.
Obtain and decompress the LMT software To obtain the U1900 version software package, visit
1
package. http://support.huawei.com/enterprise/ and choose
Software > Unified Communications and
Collaboration > Unified Communications > Unified
Communications Gateways > eSpace U19XX.
Double-click IPT_LMT.exe in the IPT_LMT
2 The Local Maintenance Terminal window is displayed.
folder.
Right-click Device Tree and choose Add
3 The Add Device dialog box is displayed.
Device from the shortcut menu.
Name: Enter an easy-to-remember name.
Enter the name and IP address of the unified
4 IP: Set this parameter based on section 4a "Configuring
gateway, and click OK.
the Unified Gateway."
Right-click the newly added unified gateway
5 from the Device Tree and choose Connect from The device connection dialog box is displayed.
the shortcut menu.
Default values for parameters:
User name: admin;
6 Enter the login information and click OK.
View mode password and Config mode password:
huawei123

Appendix B Common Faults During the Configuration


If the fault you encounter is not listed in the following table, you can hand the fault in either of the following ways:
Consult related chapters in the Product Documentation of the eSpace UC V200R002C00 and unified gateway about
the fault handling suggestions.
Seek technical support by referring to Appendix C "Huawei Technical Support."
Symptom Handling Suggestion
1. Run the ping command to check the network connection between the
unified gateway and BMU.
2. Verify that the unified gateway and BMU are configured correctly by
The unified gateway is in Disconnected
referring to sections 4a and 4b.
state after it is added on the BMU.
3. Verify that the version number of the unified gateway is correct by
referring to the eSpace UC Version Configuration Information Form.
4. Remove the unified gateway from other BMUs.
You can send instant messages within Load the MTU board on the unified gateway as follows:
a temporary group but cannot initiate 1. Log in to the unified gateway using the LMT.
instant voice meetings within the 2. Run the show board command to view the ID of the slot where the
temporary group. MTU board is located.
No announcement is played when you 3. Run the config add board slot 5 type MTU command to load the
dial a meeting access code. MTU board. In the preceding command, the slot ID is assumed to be
A CTD call fails. 5. Change it based on the site requirements.

Appendix C Huawei Technical Support


If you cannot rectify the fault with the assistance of this document, obtain Huawei technical support in either of the
following ways:
Contact Huawei's local customer service center.
For information about the local service hotline and email, visit http://support.huawei.com/enterprise and click Global
Service Hotline on the right side.
Contact Huawei's technical support engineers in the local representative office.

26