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Position Paper
Unlike hosted VoIP services, whereby the servers and other equipment
are hosted and managed by VoIP providers at remote locations, IP-PBX
systems are hosted locally with private connections to phone companies.
As a consequence they avoid the dropped and jittery calls associated with
hosted VoIP solutions, and do not suffer from call quality degradation as
more phones are added. IP-PBX systems use either the primary rate
interface (PRI) or the session initiation protocol (SIP) for establishing,
monitoring, and terminating phone calls. SIP connections usually cost less
than those of PRI.
IP-PBX systems are much easier to install than traditional PBX systems.
They are easier to manage by using a web-browser interface that provides
current call and systems statuses and historical usages. The SIP standard
enables the use of non-proprietary IP phones that can be hot plugged
into any ethernet connection on the intranet, without changing extension
numbers. SIP also allows for easy roaming.
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IP-PBX systems have a lower total cost of ownership than both traditional
PBX and hosted VoIP solutions because they do not require separate voice
and data networks, incur lower long distance costs, and have no
incremental costs as more phones are added. They offer at least the same
functionality as traditional PBX systems, including auto attendant, call
queues, call recording, and voicemail.
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IP-PBX systems provide for unified messaging the ability to receive all
messages, including email, fax, and voice in one place. They can also
provide for integration with applications, such as CRM.
IP-PBX systems are good for business because they are easy to administer,
are fully functional private branch exchanges, and they have a lower total
cost of ownership than traditional and hosted VoIP offerings.
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Glossary Of Terms
Hosted VoIP VoIP servers and other equipment hosted and managed by providers
at a remote location accessed via the internet
Internet telephony telephony over the internet including fax, SMS, and voice
instead of over the PSTN
IP internet protocol
ISDN integrated services digital network standards for allowing multiple digital
data, video, and voice communications over traditional PSTN lines
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PBX private branch exchange
PRI primary rate interface service level for multiple calls over an ISDN network
SIP session initiation protocol controls communications sessions for video and
voice calls
Softphone software using the VoIP protocol that enables users to make phone calls
over the internet from computers such as desktops, laptops, and smartphones
Trunking providing network access to multiple users at the same time by either
sharing lines or frequencies
Twisted pair forward and return conductors are twisted together to cancel out
electromagnetic interference
VoIP voice over internet protocol note: the definition relates to the protocol, not
necessarily the internet; the protocol can be used on intranets and local area
networks, in addition to private and public wide area networks
WAN wide area network across enterprise, facility, geographic, and political
boundaries, and usually connecting LANs
Web-based phone user portal place for managing the functions of a user's phone
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TechKnowPartners, LLC is a technology services firm joint venture of Nigel Brooks,
LLC and Speedy Turtle Computers, LLC. The firm combines the business and
technology strategy consulting talents of Nigel A.L. Brooks with the technology
infrastructure design, installation, and support talents of Dylan M. McKinstry.
The firm is a technology strategy and infrastructure professional services provider with
experience in multiple industries and with multiple platforms including Android, Apple,
Linux, and Microsoft. The firm serves small-to-middle market businesses in the
Tempe, Arizona area, delivering complete technology solutions that leverage
client/server, cloud, and mobile platforms.
A primary area of focus of the firm is IP-PBX (Internet Protocol - Private Branch
eXchange) systems, an emerging business telephony technology with a lower total
cost of ownership than traditional PBX systems.
The firm is a VoIPstar Systems authorized dealer that make business communications
more effective. The firm is a member of the Microsoft partner network.
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TechKnowPartners
Working with you today for your technology needs tomorrow
TECHKNOWPARTNERS, LLC
4659 SOUTH LAKESHORE DRIVE, SUITE K
TEMPE, ARIZONA 85282 USA
www.techknowpartners.com
(480) 553-8951