Monitoring & Reporting

Garden Salon 1

Reporting, anytime, anywhere,

tailor-made and compliant

Zrich, 12. November 2014

 Headlines

Big data Capability to enhance client criteria to use a private bank

Customer Centricity #1 Quality of service and reporting
Introduction

Trends in the global Banking Industry 2013 CapGemini

(Image and reputation)
IBM Wealth Management Survey

They want the information they Demographics, an

need at any time; Drive-to-Digital older, more urban
thefinancialbrand.com
what, where, how and why generation
Banking Study 2014 EY Global

Transform Digital Channels 82% of HNWI in Asia-Pacific expect

through Digital Convergence conducting their wealth management
Trends in the global Banking Industry 2013 CapGemini
relationship through digital channels
Wealth Report 2014 CapGemini/RBC

Generation Y want to conduct Through Web 2.0 and social media

more of their banking through banking become increasingly
social media interactive
thefinancialbrand.com Banking Study 2014

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 Principles:

anytime
In todays digital world the availability of data and information is absolutely
Introduction

important and the objective is: whenever desired and not when it is available

anywhere
In a globalized world, the location is irrelevant, the data and information must
be there where the demand is

tailor-made
Differentiation takes place only through the exclusive presentation and
sharing of information, the recognition of the brand (Family Office) is important

compliant
The client expects in every respect the highest possible quality, the inclusion
of any constraints included

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 Impacts

faster
Could you ensure immediate access to all important and client related
Introduction

information?

easier
Are the used systems as user-friendly as possible, that the term just a click
away is not an empty promise?

individual
Do you have the ability to meet any individual wish from the client to present
the wealth not even in an appropriate way but also beyond this?

the highest possible quality

You are - constantly and even more in the future - faced to new requirements,
especially in the regulatory field, are you prepared for this challenge?

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 First conclusion

Area of conflict (effectiveness and appropriateness)

Introduction

Cost efficiency Core competence

Rising expectations Rising expectations

and requirements and requirements

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 anytime

Definition Consequences
24 hours A 99.99% availability of any
any time

electronic services/systems
Seven days a week
A redundant system landscape to
365 days a year ensure
At any time, Business contingency
irrespective of any time zone Business recovery
Precise description of
Workflows
Exception handling

vwd maintains a wide system landscape, mirrored to backup-system (different location)

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 anywhere
any where

Cmedia%7Coart_0%7Coart_w%7Coart_15273%7Cthumbs%7C20163_181783*jpg
http://www.myswitzerland.com/en-

http://www.gopixpic.com/600/weltkarte-poster/http:%7C%7Cwww*closeup*de%7
ch/zermatt.html

http://www.eltern.de/familie-und-urlaub/reise/staedtereise-new-
york.html

http://www.urlaubsflieger.org/lidl-reisen-auf-die-
malediven/

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 anywhere

anywhere
any where

At home
At work Working
On holidays

No matter what youre doing

Working
Travelling
Clubbing
Relaxing

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 anytime and anywhere

Now we combine
anytime
What do you need to feel at
any where

anywhere home, wherever you are?

and ends up with

Laptop WLAN
Ultrabook
Tablets
Smartphone

and leads us to the generation gap

Sustainable behavior change
demographic change on going
Customer loyalty change

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 anytime and anywhere

Overdrawn but very illustrative

anytime and any where

http://www.funnyjunk.com/You+decide+who+s+the+baby+calling/funny-
pictures/5216977/
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 tailor-made

Paper
Reporting is one of the key financial services provided
tailor -made

by a Family Office
Old fashion but indispensable
Basis for the customer dialogue

http://www.guerillapolicy.org/social-care/2013/04/10/race-to-the-bottom-commissioning/

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 tailor-made

Semi-electronic (different formats)

.xlsx
tailor -made

.docx
.pdf
.csv
.html

ends up
as paper again

http://www.indiamart.com/trinity-digital-services/telecom-services.html

vwd manage more than 90000 different report-jobs per year for our clients

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 tailor-made

electronic
Laptops
tailor -made

Ultrabook
Tablet
Smartphone

vwd allows every client (family member) electronic access to their wealth

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tailor-made

Presentation skills
It is a wide field
Charts, Bars, Circle
Landscape etc.

BUT helps to
create an USP
increase customer loyalty
Stand out from the competitors

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 tailor-made

Structure (no limitations)

Classification
tailor made

Allocation
Country
Industry
Asset classes
Currencies
Exposure
Risk / Attribution
Ratings
Individual

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 tailor-made

Content
In accordance to the requirements of the addressee
tailor made

Family members, Investor, Trustee, Attorney,

Up-to-date
Consolidated
Given period
Detailed whenever needed Bespoke
Appropriate media/device

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 tailor-made

Investments
Liquidity
tailor made

Bonds
Stocks
Real Estate
Alternative investments
Private Equity http://www.jackson-pollock.org/lucifer.jsp

Non bankable assets

Aircraft
Art
Boat
Collection
Cars and a lot more http://robinsonandtoler.com/pleasure-boat-and-yacht/

We offer direct access to client photo library (embedded link in PortfolioNet)

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 compliant

Regulation
MiFiD and MiFiD 2
compliant

FIDLEG and FINIG

In the near future you need a solution for
Integration of all cost and earnings elements into the regular reporting
Harmonization of different standards GIPS, CFA
ex ante and ex post reporting
Information along the investment process

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 compliant

Tax
Local
compliant

International

Restriction
Company
Family Office
Strategy
Investment (suitability)
Financial behaviour

vwd help with respective alerts to manage restrictions fully automated

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 conclusion

Everything from a single source (service provider)?

BPO Business process outsourcing
conclusion

Advantages

Combined offers through combined services

Cooperation were it is meaningful and advantageous

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 conclusion

Objective targets of a family offices regarding

Reporting & Monitoring client wealth:
conclusion

Just in time (anytime)

Globalized (anywhere)

Digitized (anytime & anywhere)

Desired format (tailor-made)

Considering all kind of restrictions (compliant)

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 conclusion

Are you ready for the next step?

because you are looking for:
conclusion

Flexible information retrieval

Regardless when (anytime)
Regardless where (anywhere)
Regardless how (tailor-made)
But professional (compliant)

and you want to

Concentrate on your strength
Focus on company core competences
Serve the client completely

Contact: vwd group, Hardturmstrasse 125, 8021 Zrich, Tel 0041 (43) 4444 777

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Thank you for your attention

23 Family Office Forum, Zurich 12.11.2014 Andreas Oehninger

Andreas Oehninger