Professional Documents
Culture Documents
Benchmarking data is valuable for hospital and health system leaders to measure individual institutions
and discover areas of excellence as well as assess opportunities for improvement.
Becker's Healthcare compiled 100 patient safety benchmarks from various sources for hospital
comparison.
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the number of times the hospital met the measure divided by the number of opportunities the hospital had
during the year. Results are expressed as a percentage.
Healthcare-Associated Infections
Entries 23 through 36 are based on the Centers for Disease Control and Prevention HAI Progress Report
that includes 2014 data, published in 2016. The report uses data from the CDCs National Healthcare
Safety Network. Around 17,000 hospitals and healthcare facilities report data to NHSN.
National standardized infection ratio (a summary statistic that can be used to track HAI prevention
progress over time)
Sentinel events
Entries 37 through 45 are based on the Joint Commission's sentinel event data summary published in
March 2017, representing the number of sentinel events The Joint Commission reviewed for each category
in 2016.
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46. Average (median) number of minutes before outpatients with chest pain or possible heart attack were
transferred to another hospital if he or she needed specialized care: 59 minutes
47. Average (median) number of minutes before outpatients with chest pain or possible heart attack got an
electrocardiogram: 7 minutes
48. Percent of outpatients with chest pain or possible heart attack who received fibrinolytic medication
within 30 minutes of arrival: 59 percent
49. Average (median) time to fibrinolysis for heart attack or chest pain patients: 28 minutes
50. Percentage of outpatients with chest pain or possible heart attack who got aspirin within 24 hours of
arrival: 96 percent
Preventative care
Colonoscopy care
53. Percentage of patients receiving appropriate recommendation for follow-up screening colonoscopy: 80
percent
54. Percentage of patients with history of polyps receiving follow-up colonoscopy in the appropriate
timeframe: 87 percent
Emergency department
55. Average (median) time spent in the emergency department before being admitted as an inpatient: 279
minutes
56. Average (median) time spent in the emergency department after physician decided to admit them as an
inpatient before moving from emergency department to inpatient room: 99 minutes
57. Average time spent in the emergency department before leaving from the visit: 140 minutes
58. Average (median) time spent in the emergency department before being seen by a healthcare
professional: 21 minutes
59. Average (median) time spent waiting with broken bones before receiving pain medication: 52 minutes
60. Percentage of patients who left the emergency department before being seen: 2 percent
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61. Percentage of patients who came to the emergency room with stroke symptoms and received brain
scan results within 45 minutes of arrival: 70 percent
62. Patients with blood clots who were discharged on a blood thinner medication and received written
instructions about that medicine: 93 percent
63. Patients who developed a blood clot while in the hospital who did not get treatment that could have
prevented it: 2 percent
64. Ischemic stroke patients who got medicine to break up a blood clot within three hours after symptoms
started: 87 percent
Cataract surgery
65. Percentage of patients who had cataract surgery and had improvement in visual function within 90
days following surgery: 87 percent
Pregnancy care
66. Percentage of mothers whose deliveries were scheduled too early (one to two weeks early) when a
scheduled delivery was not medically necessary: 2 percent
Patient Experience
Entries 67 through 77 are based on data from CMS' Hospital Compare website, last updated April 28,
2017. Data presented reflect the national average.
Percentage of patients reporting that something was "always" done during their hospital stays:
Percentage of patients reporting high satisfaction, care understanding and likelihood to recommend:
75. Patients rated their hospital a 9 or 10 (10 being the highest): 72 percent
76. Patients reported they would definitely recommend their hospital: 72 percent
77. Patients reported they would probably recommend their hospital: 23 percent
78. Patients "strongly agree" that they understood their care when they left the hospital: 52 percent
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85. Percentage of hospital staff reporting supervisor/manager expectations and actions promoting patient
safety:
86. Percentage of hospital staff reporting organizational learning and continuous improvement from
mistakes:
87. Percentage of hospital staff reporting management support for patient safety:
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Average: 66 percent
89. Percentage of hospital staff reporting feedback and communications about errors:
90. Percentage of hospital staff reporting frequency of events that had potential to cause harm but did not
cause harm and were reported:
93. Percentage of hospital staff reporting adequate unit staffing to provide quality care:
94. Percentage of hospital staff reporting smooth informational handoffs & care transitions:
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Median: 46 percent
75th percentile: 54 percent
90th percentile: 62 percent
Average: 48 percent
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