Catalog PDF

Gilat Satellite Networks, Ltd.
- Proprietary and Confidential - Gilat CES Course Catalog July - Dec 2009
Page 1
Gilat Customer Educational Services Overview
Gilats Customer Educational Services department is committed to delivering focused, cost-

effective training programs designed to maximize your organizations ability to successfully
design, configure, operate and manage your network using Gilat products.
To keep pace with new product designs and technology, we continually enhance our
courseware and develop new offerings. The instructional design of our courses is a blend of
presentations, discussion and hands-on exercises, allowing attendees to fully benefit from
their studies. Students acquire new skills and knowledge through practicing what is learnt in
a controlled instructor-facilitated setting consisting of the most up-to-date software and
hardware. A team of highly skilled engineers who are also professional educators staffs
Gilats CES department, each with a rich background and expertise in training techniques
and methodology.
A variety of courses is available and custom curriculums can be tailored to your specific
operation and personnel. The Hub Operations courses guide Tier 1 support personnel
through System Theory, Architecture, Data-Flow, Installation, Operation, basic
Troubleshooting & Maintenance procedures. The Advanced Hub Operators courses are
designed to enhance the skill set of Tier 2 level support personnel who will be responsible for
performing high-level Network diagnostics and troubleshooting. The Advanced courses also
enable the Hub Operator to configure and maintain optional various add-on applications such
as QoS, Voice, and Internet Page Accelerator, Multicast for the data products, E1, and Call
Analyzers for the Telephony products. The troubleshooting course enables senior hub
operators to practice simulate and system faults giving providing analysis knowledge and
deep understanding. A variety of associated technology seminars that are needed as
preliminary knowledge for Gilat products are offered, including Internetworking, TCP/IP,
Basic and Advanced Telephony, and E1. Customized courses are available for Call Centers
who will be supporting VSAT customers.
Students who successfully complete the Standard or Advanced Hub Operators Courses will
receive a Tier 1 or Tier 2 Support Accreditation Certificate.
All courses are conducted at one of Gilats certified training centers located in the company
headquarters and Thailand. Each facility is equipped with the latest Hub, NMS/Configuration
Software, Remote VSATs and applications equipment. Custom curriculums or on-site
training pricing can be provided upon request.
With Best Regards
Boaz Neeman-Golan
Manager Customer Educational Services
Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course Catalog July - Dec 2009
Page 2
Gilat Product Courses
Courses held at Gilats Training Centers

Course Length Course
(days) Code
SkyEdge II Hub Operations 5-8 Customized SE II 101
SkyEdge II VSAT and Antenna Installers 2 SE II 221
SkyEdge II Advanced Course 5 SE II 202
SkyEdge II Advanced Course at customer site 5 -6 Customized SE II 212
SkyEdge II Sizing course 3 SE II 230
SkyEdge II Troubleshooting course 5 SE II 229

(days) Code
SkyEdge Hub Operations 5-10 Customized SE 101
SkyEdge VSAT and Antenna Installers 2 SE 221
SkyEdge Advanced Course 5 SE 202
SkyEdge Advanced telephony course 5 SE 225
SkyEdge Advanced Course at customer site 5-10 Customized SE 227
SkyEdge Advanced Course at Gilat 5-10 Customized SE 228
SkyEdge Troubleshooting course 8 SE 229
SkyEdge Sizing course 3 SE 230
SkyEdge hub operation and monitoring Tier 3 5 SE 300

(days) Code
SkyStar 360E Hub Operations 5 360E 101
SkyStar 360E Advanced Hub Operators 5 360E 102
SkyStar 360E VSAT and Antenna Installers 2 360E 221
Page 3
Gilat Preliminary Knowledge Courses
Courses held at Gilat Training Centers

Course Name Course Length Course
(days)
Code
Gilat Preliminary Internetworking Course 2 NET 101
Gilat Preliminary Telephony Course 2 TEL 101
Call Center/Support Courses

Courses held at Gilat Training Centers or at Customer Site
Course Name Course Length Course
(days)
Code
Call Center Support Specialists 2 CCS 101
VSAT Installers Train the Trainer course 3 TTT 101
NOTE
The course syllabus, supplied at the time of registration of each course,
may differ slightly from the Course Objectives in this catalog at the
discretion of Gilat.
Page 4
Course Name: SkyEdge II Hub Operations
Course Code: SE II 101
Prerequisites: NET 101 or previous networking experience
Duration: 4 to 8 days. The first 5 days are dedicated to the SkyEdge II Hub Operation
subjects and the additional 3 days are tailored according to the customers additional system
features.
Enrollment: Minimum 6, Maximum 14
Location: Gilat Educational Centers (Lima Peru / Bangkok Thailand / Petach Tikva
Israel) or Customers Site
Course Overview:
The SkyEdge II Hub Operations course is aimed at Tier 1 & 2 Hub operators who will be
instrumental in operating and maintaining the SkyEdgeII Hub and Remote VSATs.
Participants should enroll in a scheduled course just prior to the Hub installation.
The overall objectives of the course are to introduce participants to the SkyEdgeII system
from a theoretical, operational and practical perspective. The course entails daily hands-on
workshops and exercises, enabling participants to practice system/equipment configuration
and perform basic troubleshooting.
Course Objectives:
Upon completion of the first 5 days of the course, the student will successfully be able to:
Describe the System Architecture, features, system components and
associated functions
Identify and connect Hub components
Explain the attributes of the DVB-RCS inbound access schemes
Understand DVBS2 essentials
Install configure and troubleshoot a VSAT
Describe the architecture of the NMS and the functions of each topology &
icon
Login/Log-off of the NMS
Add/delete/modify VSAT regions and VSATs
Create/copy/modify component configuration templates
Analyze NMS Alarms and Events
Back up and restore NMS database parameters
Perform daily and periodic Hub Maintenance Procedures
Upon completion of the additional course days (up to 3) the student will successfully be
able to:
Understand and operate the SkyEdgeII features installed at the particular
customers site
Configure relevant SkyEdgeII components to support the specified features
Page 5
Course Name: SkyEdge II VSAT and Antenna Installers
Prerequisites/Required Skills:
Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwave

antenna installations or other RF related fields, is advantageous but not required.
Duration: 2 Days
Location: Gilat Educational Center (company headquarters) and customer site
Course Overview:
This course is aimed at technicians who will be installing and/or maintaining remote VSATs.
If sub-contractors are planned to install the VSATs, it is highly recommended that they
participate in this course as well. Participants will practice installing a Channel Master
Ku-Band Antenna using a Spectrum Analyzer or Field Strength meter.
Course Objectives:
Upon completion of this course, the students will be able to:
Explain the network architecture and basic theory of the VSAT operation
Have a fundamental understanding of Basic Satellite Communications as well as
relevant Satellite and RF terminology/acronyms
Describe the advantages and disadvantages of a Satellite Based network as
compared to alternative broadband technologies
Illustrate the basic Inbound and Outbound data flow
List and describe the ODU subcomponents
Explain the features, relevant LEDs and displayed LCD parameters of the IDU
Demonstrate the VSAT configuration procedures
List and describe all the steps involved in the commissioning process
Determine the best suitable antenna mount for various installations
Assemble all the components of the ODU/Feed Assembly
Assemble, install and peak antenna for optimum performance using a Spectrum
Analyzer or Field Strength meter
Prepare IFL cables and connectors using a crimp/cutter tool for RG-6 and RG-11 coax
Weatherproof RF connectors using MOCAPTM or COAXSEALTM
Calculate the Look-Angle for a given location
Point the VSAT antenna using a DVB capable Field Strength Meter or Spectrum
Analyzer
Configure a PC with the required network parameters
Test and troubleshoot VSAT/Network integrity using basic networking commands in
order to verify that the installation was successful
Page 6
Course Name: SkyEdge II Advanced Hub Operators
Prerequisites: Attendance of Hub Operations Course. At least 6 months experience working

with the SkyEdge system. Strong background in Basic Networking, RF and Satellite
Communication fundamentals is recommended.
Duration: 5 days
Location: Gilat Educational Center
Course Overview:
This course is aimed at Field Service Engineers and Hub Operators who will be responsible
for Tier 2 support of the system and integration of advanced applications in the hub and
VSATs. Course participants will receive extensive background information on the
technologies supported by the SkyEdge II system and covered by the course. The course
entails daily hands-on workshops enabling participants to practice system/equipment
configurations.
Course Objectives:
Understand the SkyEdge II Access mechanism

Comprehend SkyEdge II hub architecture
Use relevant options on the NMS, including:
o Multicasting
o Implement Link-Layer and Network-Layer QoS mechanisms
o Configure advanced static IP Routing scenarios on the DPS and VSATs
Configure various high-level IP routing scenarios on the DPS and VSATs, including:
o NAT
o Dynamic IP Routing (RIP)
Practice hub troubleshooting
Page 7
Course Name: SkyEdge II Advanced Hub Operators at Customers Site
Prerequisites: Attendance of Hub Operations Course. At least 6 months experience working

with the SkyEdge system. Strong background in Basic Networking, RF and Satellite
Communication fundamentals is recommended.
Duration: Minimum 4 days Maximum 6 days
Course Overview:
technologies supported by the SkyEdge II system and covered by the course. The course
configurations.
Course Objectives:
Understand the SkyEdge II Access mechanism

Comprehend SkyEdge II hub architecture
Use relevant options on the NMS, including:
o Multicasting
o Implement Link-Layer and Network-Layer QoS mechanisms
o Configure advanced static IP Routing scenarios on the DPS and VSATs
o Implement Voip in SkyEdge II
o NAT
o Dynamic IP Routing (RIP)
Practice hub troubleshooting
Page 8
Course Name: SkyEdge II Sizing Training Course
Prerequisites:
At least 1 year experience working with VSAT systems. Basic knowledge of Excel and some
background in Math and Algebra are required.
Duration: 3 days
Location: Gilat Educational Center or Customers site
Course Overview:
This course teaches how to perform the necessary calculations in order to carry out system
sizing from the customers perspective.
This training is characterized by a practical approach, going progressively from simple to
more complex sizing scenarios, always through practical cases.
This training also provides the tools to understand a different angle of the SkyEdge II system
and its present capabilities. The course provides the skills to handle sizing tools and related
items, such as frequency planning. In addition, the course explains the need to reformulate
the link budgeting.
Course Objectives:
Describe the essentials of the SE II Access protocols.

Calculate bandwidth and all characteristics of the Outbound given specific requirements.
Calculate and make knowledgeable decisions upon the entire Inbound mechanism,
bandwidths, frequencies, and schemes.
Evaluate a particular system for scenarios involving single and multiple applications and
add-ons to the SkyEdge II system.
Evaluate the benefit of adopting new system enhancements.
Calculate potential consequences of modifying system parameters.
Command frequency planning and gap-closing knowledge on the Inbound scheme that
enables system sizing.
Understand manual sizing calculations and deductions.
Use skillfully sizing tools and spreadsheets.
Page 9
Course Name: SkyEdge Hub Operations
Course Code: SE101
Prerequisites: TEL 101, NET 101 or previous networking and telephony experience
Duration: 5 to 10 days. The first 5 days are dedicated to the SkyEdge Hub Operation
subjects and the additional 5 days are tailored according to the customers additional system
features.
Location: Gilat Educational Centers or Customers Site
Course Overview:
The SkyEdge Hub Operations course is aimed at Tier 1 & 2 Hub operators who will be
instrumental in operating and maintaining the SkyEdge Hub and VSATs. Participants should
enroll in a scheduled course just prior to the Hub installation.
The overall objectives of the course are to introduce participants to the SkyEdge system from
a theoretical, operational and practical perspective. The course entails daily hands-on
Course Objectives:
Upon completion of the first 5 days of the course, the students will be able to:
Describe the system architecture, features, system components and
associated functions
Identify and connect Hub components
Explain the attributes of traditional access schemes as well as Gilats unique
FTDMA access scheme and its various modes including RA, DA, PDA, CRA,
and GA Dual-Bit Rate
Install and configure a VSAT
Describe the architecture of the NMS and the functions of each topology &
icon
Log-on/Log-off of the NMS
Add/delete/modify VSAT Logical Groups and VSATs
Analyze NMS Alarms and Events
Back up and restore NMS database parameters
Upon completion of the additional course days (up to 5) the student will successfully be
able to:
Understand and operate the SkyEdge features installed at the particular
customers site
Configure relevant SkyEdge components to support the specified features
Page 10
Course Name: SkyEdge VSAT and Antenna Installers
Course Code: SE221

antenna installations or other RF related fields, is advantageous but not required.
Duration: 2 Days
Location: Gilat Educational Center (company headquarters) and customer site
Course Overview:
If sub-contractors are planned to install the VSATs, it is highly recommended that they
participate in this course as well. Participants will practice installing a Channel Master
Course Objectives:
Describe the advantages and disadvantages of a Satellite Based network as
compared to alternative broadband technologies
Explain the features, relevant LEDs and displayed LCD parameters of the IDU
Demonstrate the VSAT configuration procedures
Analyzer
Configure a PC with the required network parameters
order to verify that the installation was successful
Page 11
Course Name: SkyEdge Standard Advanced Hub Operators
Course Code: SE202
Prerequisites: Completion of the SE Hub Operations course. At least 6 months experience

working with the SkyEdge system. A strong background in Basic Networking, RF and
Satellite Communication Fundamentals is recommended.
Duration: 5 days
Course Overview:
technologies supported by the SkyEdge system and covered by the course. The course
configurations.
Course Objectives:
Understand relevant LAPU and Backbone parameters as defined on the NMS

Comprehend frequency planning and configuration
Understand and configure relevant options on the NMS, including:
ADA
Multicasting
Implement Link-Layer and Network-Layer QoS mechanisms
Understand advanced Telephony features and numbering plan configuration
Configure advanced static IP Routing scenarios on the DPS and VSATs
NAT
Dynamic IP Routing (RIP)
Page 12
Course Name: SkyEdge Advanced Telephony Hub Operators
Course Code: SE 225
Prerequisites: Completion of the SE Hub Operations Course. At least 12 months

experience working with the SkyEdge systems. Strong background in basic Telephony, RF,
and Satellite communications is advantageous.
Duration: 5 Days
Location: Educational Center at Gilat headquarters
Course Overview:
This course is aimed at the Tier 2 Field Service Engineers and Hub Operators who will be
responsible for integrating advanced applications and new equipment, such as an R2-MFC
analyzer, and CDR analyzer into their systems. Course participants will also learn about the
SS#7 signaling, how to configure the SS#7 interface and how to use the numbering
manipulations and billing. The course entails daily hands-on workshops that enable
participants to practice system/equipment configurations and perform advanced system
troubleshooting.
Course Objectives:
Upon completion of this course, course participants will be able to:
Describe the E1 & SS#7 signaling architecture

Diagnose relevant R2-MFC and SS#7 signaling
Understand the connection to the SS#7 network via SIU
Configure the E1 & SS#7 interfaces
Diagnose and solve various network, NMS, Hub and VSAT problems
Troubleshoot Tier 2 hub/VSAT/system problems
Plan an advanced numbering manipulation
Analyze DCAS traces
Understand and configure the billing system
Understand the Multi-line feature
Explain Mesh voice and IP configurations
Page 13
Course Name: SkyEdge Customized Advanced Course at Gilat
Course Code: SE227
Prerequisites: Completion of the Hub Operations Course and at least 6 months of working
experience with the SkyEdge systems, Strong background in Basic Networking, RF and
Satellite Communication Fundamentals is an advantage.
Duration: Customized - Minimum 5 days and Maximum 10 days
Location: Customer Educational Center at Gilat Headquarters
Course Overview:
This course is aimed at the Field Service Engineers and Hub Operators who will be
responsible for the Tier-2 support and integration of the advanced features in the SE system.
Course participants will receive extensive background information on the technologies
supported by SkyEdge. The course entails daily hands-on workshops enabling the
participants to practice system/equipment configurations discussed in the training.
The course is a customized course and enables the potential participants to select the topics
of their interest from the training modules presented below and to determine the length of the
course.
Note: The minimal duration of the course is 5 days; the maximal duration is 10 days.
Page 14
Training Modules:
The table below lists the available training modules and their duration:
Training Module Description Module Duration

(Days)
Hub Architecture Refresh your knowledge of the system architecture as 1
Refresher a basis for the rest of the course Mandatory
Frequency Planning Perform Frequency planning and configure the system 1
using a spreadsheet (a hardcopy is provided by the
instructor)
RIP and Static Routing Learn the concept of the RIP protocol and then 1
configure RIP and static routes in the system
LAPU, Backbone (BB) Learn the relevant LAPU and Backbone parameters. 1
and HSP Console View selected console commands and analyze the
Commands HSP status using these commands
QoS Become familiar with the DiffServ standard, and 1
Gilats implementation of the DiffServ and MPN.
Configure IB QoS scenarios in the lab
Introduction to SS#7 Learn the basics of the SS#7 protocol and the relevant 1/2
parameters in SkyEdge
Advanced Telephony Plan and configure the SkyEdge numbering 1
manipulation tables and other advanced telephony
features
SkyAbis Introduction Understand the basics of the GSM standard and the 1
Gilat Abis implementation
Network Address Become familiar with the three different NAT 1
Translation (NAT) implementations in SkyEdge.
Go over NAT study cases.
Basic VoIP Understand VoIP technology and Gilat implementation 1
of this feature.
Configure the Gilat basic VoIP solution
Introduction to Mesh Introduction to Gilats Mesh Voice and IP Solutions. 1/2
Configure Mesh VSATs
Page 15
Course Name: SkyEdge Customized Advanced Course at customers site
Course Code: SE228
Prerequisites: Completion of the SE Hub Operations course. At least 6 months experience

working with the SkyEdge system. Strong background in Basic Networking, RF and Satellite
Communication Fundamentals is recommended.
Duration: Minimum 4 days
Location: Customers site
Course Overview:
VSATs.
Course participants will receive extensive background information on the technologies
supported by the SkyEdge system and covered by the course.
Since this course is at customer premises, the hands-on part of the course based on the
customer network, hub and network safety constrains.
Page 16
Training Modules:
The table below lists the modules available and the length of each one.
Title Description Length, days*

Hub Architecture Refresh your knowledge of the system 1-3
Refresher architecture and NMS as a knowledge base for Mandatory
the rest of the course
Frequency Planning Understand the concept of Frequency Planning 1/2
and perform an exercise.
RIP and Static Routing Learning the concept of the RIP protocol and 1/2
static routes on the system.
LAPU, Backbone (BB) Introduction to the relevant portions of LAPU -1
and HSP Console and BB
Commands View selected console commands and analyze
the HSP status using these commands.
QoS Comprehend the DiffServ standard; understand 1
the Gilat implementation of DiffServ and MPN.
Introduction to SS#7 Introduction to the SS#7 protocol and the 1/2
relevant parameters on SkyEdge.
Advanced Telephony Plan the SkyEdge numbering manipulation 1/2
tables and other advanced telephony features.
SkyAbis Introduction Understand the basics of the GSM standard 1
and the Gilat Sky-Abis implementation
Network Address Configure 3 different NAT implementations in 1/2
Translation (NAT) the system using case-studies.
Basic VoIP Understand VoIP technology and Gilat 1/2
implementation.
Introduction to Mesh Introduction to Gilats Mesh Voice and IP 1/2
solutions.
Configure Mesh VSATs
Page 17
Course Name: SkyEdge System Troubleshooting
Course Code: SE 229
Prerequisites: Completion of the SkyEdge Hub Operations course. At least 12 months

experience working with the SkyEdge system. Strong background in Basic Networking, RF
and Satellite Communication Fundamentals is recommended.
Duration: 8 days
Location: Customer Educational Center at Gilat headquarters
Course Overview:
This course is aimed at SkyEdge Field Service Engineers and Experienced Hub Operators
who will be responsible for Tier 2 and 3 support of the system. The course objective is to
provide course participants with thorough knowledge of the system and with experience in
system troubleshooting.
Course participants will receive background information about the system troubleshooting
methodology and the usage of common analysis and TE tools. Course participants will learn
how to identify performance degradation and how to evaluate and repair system failures. The
course includes daily hands-on exercises and real case-studies analysis.
Course Objectives:
Quickly respond to any failure in the SkyEdge system.

Understand SkyEdge troubleshooting methodologies.
Use common tools and test equipment:
Perform over-all RF measurements of the OB/IB signals using a Spectrum Analyzer.
Analyze and classify LAN traffic using a sniffer.
Analyze ReportEdge reports.
Use advanced CLI commands:
HSP
DPS
DCAS
VSAT
Server Farm
Etc
Analyze and solve Network Access-related problems.
Understand the Parameters and Frequency Planning.
Understand and evaluate SkyEdge system behavior during:
Normal operation
Congestion states
Fault states
Effectively communicate with Gilat Technical Support.
Page 18
Training Modules:
The table below contains a list of available training modules and length of each module.
Title Description Length,

days
Troubleshooting Reviewing SkyEdge troubleshooting methodologies and problem 1
methodologies and solving techniques used by Gilat Technical Support teams world -wide.
common analysis tools. Understanding the usage of SkyEdge related tools and TE to identify,
isolate, and repair RF, Access, Data and Telephony related problems.
Performing LAN Traffic analysis hands-on exercises, introduction to RF
measurements, and CDR/ATR analysis hands-on practice.
Reviewing miss-configuration problems.
Hub RF Perform overall Inbound and Outbound RF measurements 1
Perform RF troubleshooting hands-on practice in the simulated
environment.
Reviewing and analyzing of Hub RF problems based on real
case-studies.
Hub Access Learning to use advanced HSP CLI commands to evaluate Access link 2
conditions.
Learning about the HSP and CSRM-scheduler functions.
Learning system frequency planning characteristics.
Reviewing and analyzing Hub Access problems based on real
case-studies.
Hub Data Learning to use advanced DPS CLI commands. 1
Learning how to evaluate Outbound Quality-of-Service and Server-
Farm serviceability.
Reviewing and analyzing of Hub Data problems based on real
case-studies.
VSAT Access Learning to use relevant VSAT CLI commands. 1
Learning how to evaluate VSAT LAPU Access link condition.
Reviewing and analyzing VSAT-Data problems based on real
case-studies.
VSAT Data Learning to use relevant VSAT CLI commands, 1
Learning how to evaluate VSAT Data link (BB) condition.
Performing hands-on troubleshooting of the VSAT Data-related
problems.
Reviewing and analyzing of VSAT-Data problems based on real
case-studies.
System Telephony Learning how to use advanced DCAS CLI commands. 1
Learning how to evaluate GOS and overall telephony serviceability
conditions.
Performing hands-on troubleshooting of the Telephony related
problems
Reviewing and analyzing of Hub Telephony problems based on real
case-studies
Page 19
Course Name: SkyEdge Sizing Training Course
Course Code: SE 230
Prerequisites:
At least 1 year experience working with VSAT systems. Basic knowledge of Excel and some
background in Math and Algebra are required.
Duration: 3 Days
Location: Gilat Educational Center and customers site
Course Overview:
This course teaches how to perform the necessary calculations to properly size the system
from the customers perspective.
This training is characterized by a practical approach, going progressively from simple to
more complex sizing scenarios, always through practical cases.
This training also provides the tools to understand a different angle of the SkyEdge system
and its present capabilities. The course provides the skills to handle sizing tools and related
items, such as frequency planning. The course also explains the need to reformulate the link
budgeting.
Course Objectives:
Describe the essentials of the LAPU and Backbone protocols.

Understand Erlang telephony calculation (if customer is implementing SE telephony).
Calculate bandwidth and all characteristics of the Outbound given specific requirements.
Calculate and make knowledgeable decisions upon the entire Inbound composition,
bandwidths, frequencies and schemes.
Evaluate a particular system for scenarios involving single and multiple applications and
add-ons to the SkyEdge system.
Evaluate the benefit of adopting new system enhancements
Calculate potential consequences of modifying system parameters.
Command frequency planning and gap-closing knowledge on the Inbound Scheme that
enables sizing of the system.
Perform manual sizing calculations and deductions.
Use skillfully sizing tools and spreadsheets.
Perform link budget adjustments, and operational sizing issues formulation.
Page 20
Course Name: SkyEdge Hub Operation and Monitoring Course
Course Code: SE 300
Prerequisites: SkyEdge Hub Operations Course + at least half a year of experience on SE hub
operation.
Duration: 5 Days
Location: Gilat HQ
Course Overview:
The Gilat SkyEdge Hub Operation and Monitoring course is aimed at Tier 3 Hub operators
who operate and maintain the Hub and remote VSATs, and at technical supervisors of the
Operations department who wish to optimize the SkyEdge Hub network performance.
Participants can only enroll in a scheduled course after completing the Gilat SkyEdge Hub
Operations Course. The overall objectives of the course are to share with the participants the
SkyEdge Hub Operation experience gained in Gilat Satellite Networks Ltd. over the years.
The course entails hands-on workshops and exercises, to enable participants practice
system and equipment operation and troubleshooting.
Course Objectives:
Upon completion of this course, the student can successfully:
Refresh knowledge of the System overview.

Manage SkyEdge Hub operation environment.
Define High monitoring standards per users and use the standards as a troubleshooting
tool.
Implement High monitoring standards of the SkyEdge network policy.
Plan and manage the implementation of an automatic monitoring of the SkyEdge
network environment.
Plan and implement a Call center working procedure.
Perform Troubleshooting and trouble solving of common end users complaints.
Understand Customer Relation Management methods.
Page 21
Course Name: Skystar 360E Hub Operations Course
Course Code: 360E101
Prerequisites: NET101 or previous networking experience
Duration: 5 Days
Location: Gilat Educational Centers and Customer site.
Course Overview:
The Skystar 360E Hub Operations Course is aimed at Tier 1 Hub operators and technicians
who will be instrumental in operating and maintaining the Hub and remote VSATs.
Participants should enroll in a scheduled course just prior to the Hub installation.
The overall objectives of the course are to introduce participants to the Skystar 360E system
from a theoretical, operational and practical perspective. The course entails daily hands-on
Course Objectives:
Comprehend Satellite Communication Fundamentals as applied to a VSAT network

Describe the System Architecture, features, system components and associated
functions
Identify, assemble and connect Hub components
Trace the Inbound and Outbound dataflow in detail
Explain the attributes of traditional access schemes as well as Gilats unique FTDMA
access scheme and its various modes including RA, DA, PDA, CRA, Dual-Bit Rate
Understand the Skystar 360Es unique Sync and timing loop mechanism
Implement Hub procedures such as Start-Up, Shutdown, Backup & Restore
Troubleshoot Tier 1 Hub/VSAT/System problems
Install and configure a VSAT
Describe the architecture of the NMS and the functions of relevant topologies & icons
Log-in/Log-off of the NMS
Add/delete/modify VSAT regions and VSATs
Generate configuration, database and statistical reports
Analyze relevant NMS Alarms and Events
Implement relevant networking features on the HPS and VSATs
Configure basic IP Routing scenarios on the HPS and VSATs
Backup and restore System and NMS databases
Understand the function of the IPA Internet Farm and its sub-components
Page 22
Course Name: Skystar 360E Advanced Hub Operators
Prerequisites: Completion of the Skystar Hub Operations course (360E-101). At least 12

months experience working with the Skystar 360E system. A strong background in
Networking Essentials, RF and Satellite Communication Fundamentals is recommended.
Duration: 5 days
Location: Customer Educational Center at Gilat headquarters
Course Overview:
for Tier 2 support and integrating advanced applications equipment to their hub. Participants
will also learn how to monitor network congestion and other problems on both the Satellite
Link and Network Layer. The course entails daily hands-on workshops enabling participants
to practice system/equipment configurations and perform advanced system troubleshooting.
Course Objectives:
Understand relevant LAPU and Backbone parameters as defined in the NMS

Use and analyze Target/UNIX and HPS commands as an advanced diagnostics tool
Troubleshoot Tier 2 Hub/VSAT/System Problems
Understand and Configure relevant options on the NMS including
ADA
Multicasting
Implement Link-Layer and Network-Layer QoS mechanisms
Configure Advanced static IP Routing scenarios on the HPS and VSATs
Configure various High-Level IP routing scenarios on the HPS and VSATs
Port and Address Access List Configuration
NAT
IP Priority
Dynamic IP Routing
Page 23
Course Name: Skystar 360E VSAT and Antenna Installers

antenna installations or other RF related fields, is advantageous but not required
Duration: 2 Days
Location: Educational Center at Gilat headquarters and customer site
Course Overview:
In cases where sub-contractors will be installing the VSATs, it is highly recommended that
they participate in this course as well. Participants will practice installing a Channel Master
Course Objectives:
Describe the advantages and disadvantages of a Satellite Based network as compared
to alternative broadband technologies
Explain the relevant LEDs of the IDU as well as PC commands to check IP connectivity
Demonstrate the VSAT configuration procedure
Analyzer
Configure PCs connecting to the VSAT with the required Networking parameters
order to verify that installation was successful
Page 24
Course Name: Gilat Basic Internetworking
Course Code: NET101
Prerequisites: None
Duration: 2 Days
Course Overview:
This course is designed to introduce and review internetworking terminology, basic theory
and technologies as used in the Satellite and telecommunications industries.
The course does not assume that the students have previous internetworking theory
knowledge or experience. Some basic networking knowledge or internetworking experience
is helpful due to the amount of material presented in two days.
The purpose of the course is to provide a basic internetworking foundation in Local and Wide
Area Networks, Routing, TCP/IP, IP Addressing and overview of the OSI reference model.
Course Objectives:
After completing the course, the students will be able to:
Define the layers of the OSI Model

Differentiate between a LAN, WAN and MAN
Identify Cable types and network topologies
Review the benefits of a LAN
Define these networking terms: topology, backbone, segment, repeater, bridge,
switch, router, and gateway
Describe IEE Ethernet standards
Recognize Cabling and topology rules
Describe LAN access methods such as Ethernet,
Distinguish between network media types such as 10/100BASE-T/TX/FX,
1000BASE-TX/FX
Understand the basics of the TCP/IP suite
Describe the Ethernet and 2nd layer addressing packet structure
Identify and describe technologies and services found in a wide are network
Describe the major characteristics and function of LAN routing protocols including
RIP, OSPF
Identify IP addresses by class
Distinguish between network and host bits within an IP address
Associate protocols and technologies with the OSI reference model
Convert Binary numbers to Decimal
Use sub-netting to increase or decrease the number of hosts on a network
Use DOS commands to extract client, server and network parameters
Page 25
Course Name: Gilat Preliminary Telephony
Course Code: TEL101
Prerequisites: None
Duration: 2 Day
Course Overview:
This course provides Basic telephony and E1 knowledge and is aimed at Tier 2 personnel
who will be supporting this interface to Gilats telephony products.
Course Objectives:
After completing the course, the students will be able to:
Define basic Telephony terms and acronyms

Illustrate the mechanism of the Local Loop
Differentiate between FXS and FXO Applications
Explain the process of how analog signals are digitized according to the Nyquest theory
Describe in detail the steps involved in analog to PCM conversion
State the characteristics of E1 and the structure of its frames
Define the Line & Register Signaling for E1 for various trunk states
Analyze MFC-R2 signaling reports
Illustrate and define the ISDN concept
Compare Pulse Dialing with DTMF
Define basic E1 terms and acronyms
Explain the mechanisms behind linear and non-linear digital coding
Compare A-Law and M-Law non-linear digital coding
Define AMI and HDB3 line coding and show examples of both
State E1 and T1 characteristics as defines by CEPT and ANSI
Illustrate the PCM-30 Frame configuration
Differentiate between R2 and MFC signaling
Illustrate the CRC multiframe
Demonstrate how the physical connection to an E1 is made using balanced and
unbalanced lines
Illustrate the Basic Signaling architecture between two interconnected networks
Describe link types and their particular uses within the network
Show the flow of a call setup example
Describe a Database Query and show and example of how a Toll-Free call is routed
Describe the messages units that go over the Signaling Link and state their functions
Explain the function of each of the different Signaling Units
Page 26
Course Name: Call Center & Support Specialists
Course Code: CCS101
Duration: 3 days
Location: Gilat Educational Centers and Customer site
Prerequisites: Basic knowledge of Internetworking, Technical Degree or equivalent work

experience; ability to read, write and communicate effectively in technical English
Course Overview: This course is aimed at Technical Service Representatives (TSRs)

responsible for Tier 1 technical support of a satellite-based network.
Course Objectives:
Understand the Call Center Logic and flow; classify call type and determine Tier 1,2 or 3
responsibilities
Classify incoming customer calls to determine if the call should be routed to a Tier 1, 2 or
3 support
Answer typical FAQs or route the customer to the proper source for the proper
information
Perform troubleshooting of the customer equipment or the network as a whole
relevant Satellite and RF terminology and acronyms
Explain the features, relevant LEDs and LCD displayed parameters of the IDU
Demonstrate the VSAT configuration procedure
Test and troubleshoot VSAT/Network integrity using basic networking commands
Page 27
Course Name: VSAT Installers Train-the-Trainer (TTT) Course
Course Code: TTT101
Duration: 3 days
Prerequisites: Professional VSAT installation background essential. Basic knowledge of

Networking, Technical Degree or equivalent work experience; ability to read, write and
communicate effectively in technical English are basic prerequisites for the course.
Overview: This course is aimed at professional VSAT installers whose task will be to train
new VSAT installers and eventually become VSAT installation instructors. Upon completion
of the course, the instructor will acquire all the necessary knowledge, documentation and
tools to successfully train, test and evaluate a participant in a VSAT Installers course.
The following main subjects will be covered in the VSAT Installers Train-the-Trainer course:
1. VSAT IDU installation and configuration.
2. A .75 antenna pointing.
3. Troubleshooting of various hardware and software related problems associated with
the customers equipment.
Course Objectives: Upon completion of this course, the instructor will be able to:
Understand the basics of Satellite Communications

Use relevant Satellite and RF terminology and acronyms
Describe the advantages and disadvantages of a Satellite based network as compared
to alternative broadband technologies
Understand the TCP/IP protocol, IP address scheme, and use of sub-netting
Describe basic network components
Explain the features, relevant LEDs and IDU LCD parameters
Demonstrate VSAT configuration procedure
List and describe the steps involved in the commissioning process
Test and troubleshoot VSAT/Network operation using basic networking commands
Point a 0.75 satellite
Page 28

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Gilat Satellite Networks, Ltd.

Gilats Customer Educational Services department is committed to delivering focused, cost-

With Best Regards

Manager Customer Educational Services

Courses held at Gilats Training Centers

SkyEdge II VSAT and Antenna Installers 2 SE II 221

SkyEdge II Advanced Course 5 SE II 202

SkyEdge II Advanced Course at customer site 5 -6 Customized SE II 212

SkyEdge II Sizing course 3 SE II 230

SkyEdge II Troubleshooting course 5 SE II 229

Course Length Course

SkyEdge VSAT and Antenna Installers 2 SE 221

SkyEdge Advanced Course 5 SE 202

SkyEdge Advanced telephony course 5 SE 225

SkyEdge Advanced Course at customer site 5-10 Customized SE 227

SkyEdge Advanced Course at Gilat 5-10 Customized SE 228

SkyEdge Troubleshooting course 8 SE 229

SkyEdge Sizing course 3 SE 230

SkyEdge hub operation and monitoring Tier 3 5 SE 300

Course Length Course

SkyStar 360E Hub Operations 5 360E 101

SkyStar 360E Advanced Hub Operators 5 360E 102

SkyStar 360E VSAT and Antenna Installers 2 360E 221

Courses held at Gilat Training Centers

Gilat Preliminary Telephony Course 2 TEL 101

Call Center/Support Courses

VSAT Installers Train the Trainer course 3 TTT 101

Course Name: SkyEdge II Hub Operations

Course Code: SE II 101

Prerequisites: NET 101 or previous networking experience

Enrollment: Minimum 6, Maximum 14

Course Name: SkyEdge II VSAT and Antenna Installers

Course Code: SE II 221

Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwave

Enrollment: Minimum 4, Maximum 14

Location: Gilat Educational Center (company headquarters) and customer site

Course Name: SkyEdge II Advanced Hub Operators

Course Code: SE II 302

Prerequisites: Attendance of Hub Operations Course. At least 6 months experience working

Enrollment: Minimum 4, Maximum 7

Location: Gilat Educational Center

Understand the SkyEdge II Access mechanism

Course Name: SkyEdge II Advanced Hub Operators at Customers Site

Course Code: SE II 212

Prerequisites: Attendance of Hub Operations Course. At least 6 months experience working

Duration: Minimum 4 days Maximum 6 days

Enrollment: Minimum 4, Maximum 7

Location: Gilat Educational Center

Understand the SkyEdge II Access mechanism

Course Name: SkyEdge II Sizing Training Course

Course Code: SE II 330

Enrollment: Minimum 3, Maximum 7

Location: Gilat Educational Center or Customers site

Upon completion of this course, the students will be able to:

Describe the essentials of the SE II Access protocols.

Course Name: SkyEdge Hub Operations

Course Code: SE101

Enrollment: Minimum 6, Maximum 14

Location: Gilat Educational Centers or Customers Site

Course Name: SkyEdge VSAT and Antenna Installers

Course Code: SE221

Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwave

Enrollment: Minimum 4, Maximum 14