Living Goods Performance Tracker

Q3 2017 Check-Ins
Name: Cynthia Aludah Anzemo
Date 11/10/2017

Big Wins Outline your Big Wins, and goals / objectives for the year. Assess your progress towards your 2017 Big
Wins and performance goals. Provide examples of achievements & setbacks youve had in each area.
2017 Big Wins
1) Implement V2 roll out to around 300 CHPs by training them on the new app changes and supporting
them in the field. Moreover, monitor any bugs that hinder CHP performance and reported them
immediately for fixing.
2) Deploy the Supervisor App to 3 branches and collaborate with colleagues in training staff on its use for
better CHP supervision.
3) Troubleshoot all phone issues and rolling out updates.
4) Collaborate with other departments such as the training team by supporting ICCM trainings and training
CHPs on android use.
5) Offer suggestions about new technologies such as CHP phones and improvements for the Living Goods
App.
6) Support the rollout and implementation of the Enterprise Resource Planning.

Progress so far:

1. Branch tech support

I have offered support to branches and colleagues on a varied range of tech issues such as jammed printers,
speeding up slow machines by defragmenting hdd, updating expired antivirus, fixing QuickBooks crashes or
when it doesnt start up, swapping damaged CHP phones on time, disabling windows update to preserve data
bundles, finding and sharing a POS printer installer that makes it easier to install POS drivers and sharing basic
computer troubleshooting tips.I also helped them update their tablets and configure settings and trained the staff
on pulling printer reports and using chromecast.

2. CHP Tech support

To ensure that the CHP phone issues are resolved on time,I have trained one staff in each branch to be the
Android go to person in case of my absence. This has improved the service delivery to the CHPs and ensured
that issues dont pile up. I have rolled out the Large App Fix to about 300 CHVs and also trained branch staff i.e
Makate in Butula, on how to do the same so that he can offer support to expedite the process. I have tackeld app
issues and re-trained CHVs in areas such as editing info, nil assessments, updating EDD, during in-services
while also collecting their feedback on future app improvements.

3. ICCM Training Support

In this quarter, I have supported two ICCM trainings and during this time, trained CHPs on the basic phone use
while making sure that their phones were ready for use by setting up their user accounts.I assisted weak CHVs
by giving them one on one trainings on the SmartHealth App and also helped the training team do clinical and
pregnacy certifications as they were short staffed.

4. Inventory Management
Im successfully managing tech inventory in four branches by keeping tabs on phones in and out of the branch
and the machines allocated to the staff. I ensure that damages are dispatched to HQ and request for
replacements on time.
Personal Development To achieve your Big Wins youre going to need to stay on top of your professional
development goals. Please list your 1 2 professional development goals youre working on and reflect on your
progress thus far.

I am enrolling for a Masters in Project Management and scheduled to begin classes in January.

By Q4 December2017 I will have achieved these priorities/key-milestones...

KEY MILESTONES ON ROUTE TO MY 2017 BIG WINS

Please outline the key milestones or priorities towards your 2017 Big Wins that you will have achieved by the end of Q4.

SUPPORT NEEDED FROM YOUR MANAGER

Indicate any support youll need from your manager to be successful in hitting your key milestones for this quarter.
Please be specific!

1. With the Innovations Network Programme starting soon, I would like to get a piece of some of the action. If
there is an issue with overlap in skills, then we should be told what kind will be required and the positions
that will be available.
2. The increase in cohorts and branches has led to an increase in workload which is yet to translate into a
proper remuneration package. It also seems like well be embarking on new projects next year which will
broaden our scope. We have never had any salary review or discussions so this is the best time to do it with
the concerned party i.e Tech Director.
3. I am still waiting for the rights to delete or archive dead people or families in the V2 app.

Date: ______________________Signature:_____________________Manager:___________________