Professional Documents
Culture Documents
Province of Benguet
MUNICIPALITY OF LA TRINIDAD
LA TRINIDAD TOURISM DEVELOPMENT SERVICES
CITIZENS CHARTER
__________________________________________________________________________________________________________
Tourism Section, under the Municipal Mayors Office, is the main responsible office in providing
service and support to Tourism-related functions which include (but not limited to) Tourist Assistance and
Information, Tourism Promotions and Marketing, Tourism Training & Development, Tour operations for
coordinated visits, Arts and Culture, History and Heritage preservation, and also taking active roles in
Festivals and special tourism events of the Municipality.
Likewise, Section 126 of the Implementing Rules of the Tourism Act of 2009 mandates that
every Local Government Units shall allocate appropriate funds for the construction and
maintenance of the Tourist Information and Assistance center, including the provision of personnel
to manage the center.
Understandably, the prime client of a Tourism Officer, are inquiring tourists who will be assisted
and given the needed information in their visit to La Trinidad.
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Inquiry via:
a. Phone
b. Letter
c. E-mail/
e-media
d. Personal
(walk-in)
****
END
(Personnel will
Log/Record
transaction)
The Tourism Officer as per Municipal Ordinance 7-B series of 2013, or the creation of
Tourism Officer I position of the town, gives the officer the responsibility to Coordinate with the
Department of Tourism and its attached agencies regarding the development and promotion of
tourism in the locality, and at the same time the task of being the lead person on the production of
tourism marketing and promotional materials.
B. WHO CAN AVAIL OF THE SERVICE
Department of Tourism and other Agencies (PGO-Tourism, DTI, NCCA, RDC, BLISTT,DA,
etc)Other organizations / groups
C. REQUIREMENTS
Written Communications ( if possible)
D. FEES
None
E. AVAILABILITY OF THE SERVICE
Monday to Friday 8:00 AM to 5:00 PM No Noon Break
2. Tourism Council
Secretariat meeting for Direct the
production of new production/printing of
tourism materials tourism promotional
(internal/initiated) * materials*
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Written/oral
request for Or Initiative
agency (Mandate as per
coordination for Ordinance no. 7-B
of 2013)/ Tourism
tourism
Secretariat Meeting
promotions
Direct the
Consult with Mayor or
production/printing of
Supervising head on course
tourism promotional
of action and give immediate
materials*
feedback to client
GET written/oral
feedback/advise
Municipal Ordinance 7-B series of 2013 requires the Municipal tourism officer to initiate
and maintain tourism-related trainings to tour-guides and other groups in the service of the tourism
industry. The creation of the Tourism Council of La Trinidad also requires council meetings and
seminars for tourism orientation and development of action plans.
I. REQUIREMENTS
Memorandum/Notice from Executive
J. FEES
None
K. AVAILABILITY OF THE SERVICE
Monday to Friday 8:00 AM to 5:00 PM No Noon Break
1 1. Written/oral request 20
for training (if Direct the planning of Minutes Tourism
applicable) the training including Personnel
the processing of
*DOT requires at least required documents
one training a year. and coordination of all
necessities of the
*Tourism Council activity.
requires at least two
workshops (w/ four
quarterly meetings)
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Attend Training /
Workshop
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Written/oral Or Initiative
(Mandate as per
request for Ordinance no. 7-B
accommodation of 2013)/ Tourism
of visit/tour. Secretariat Meeting
Proceed to La
Trinidad for visit
Personnel will
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execute/implement
tourism operation plan
for delegates
START
Written/oral
notification by
Strawberry Festival Or Initiative
Execom Chairman/Co- (Mandate as per
Chairman or the LTTC SF Ordinance
Chairman/Co- of 2011)
Chairman
_________________
END
Personnel will
Execute/Implement
directives from SF
meetings.