Key Performance Indicator

Score card Total Point Scale

30 to 55 Points 55 to 75 75 to 89
Below Expectations Meet Expectations Exceed Expectations

Category Principle KPI category

Quality
Operations are conduct
in safe and
Operational Performnce, ZERO , Health, aspects,
environmental
Safety ,
Environment issues,
High Quality of services

Delivery

Operations are conduct

in safe and
HSE & Compliance environmental aspects, Risk & Compliance
ZERO , Health, Safety ,
Environment issues,
High Quality of services
 To achieve results
which are compaitable
to our principaland
transparency of
reporting the progress
Flexibility & Ease of
Mutual Collaboration Doing Business

To actively
communicate with key
stakeholders to provide
progress on project
 Key Performance Indicator

89 above
Super Performance

KPI KPI Description 1 2

Products and/or Never meets Always meets

Deliverable Quality services are deliverd expected quality expected quality
with a high level of
quality ,
professionalisim, and
attention to detail

On Time Delivery Products and/or Below expectation Meets expectation

services are deliverd
within the requested
time period

Personnel comply
HSE Performance & with safety standards
and envrionmental Never Complies Sometime Complies
Compliance
policy

Complies with
Compliance Contract Contract Terms &
Terms and Conditions conditions/Purchase Below expectation Meets expectation
(including pricing) order or Pricing

Compliance with Personnel comply

Regulatory with Regulatory Below expectation Meets expectation
Requirements requirements
 Effectively resolve
complaints/problems
identified and take Some time takes Always takes
Problem Resolution ownership of error ownership ownership
resolution and
escalation process

Able to adapt to
change in business or
technical Below expectation Meets expectation
requirements without
significant delays
Flexibility
 3

Ocaasionaly meets
expected quality

Exceed expectation

Complies and
idenify process
improvements and
implemnt the
improvements

Exceed expectation

Exceed expectation
Always takes
ownership and
engaged until issue
closed

Exceed expectation