ABSTRAK

PENGARUH MOTIVASI, KEPUASAN KERJA DAN DISIPLIN KERJA

TERHADAP KINERJA KARYAWAN PADA PT. BANK MANDIRI
(PERSERO) TBK CABANG PALEMBANG A. RIVAI,
Penelitian ini bertujuan untuk mengetahui pengaruh Motivasi, Kepuasan kerja
dan Disiplin kerja terhadap Kinerja Karyawan pada PT. Bank Mandiri (persero)
Tbk cabang Palembang A. Rivai. Dalam penelitian ini jumlah populasi adalah 50
orang dengan rincian 50 orang sebagai sampel uji coba dan sampel penelitian.
Pengambilan sampel yang dilakukan dengan menggunakan metode sampling
Jenuh atau seluruh populasi di jadikan sampel penelitian persamaan regresi dalam
penelitian ini yaitu; = 19,171 + 0,248 X1 + 0,488X2 + 0,653X3 +e
Dari hasil penelitian ini terdapat pengaruh yang signifikan Motivasi, Kepuasan
kerja dan Disiplin kerja terhadap Kinerja Karyawan pada PT. Bank Mandiri
(persero) Tbk cabang Palembang A. Rivai. dengan nilai sig F sebesar 0,000 <
(0,05). Terdapat pengaruh yang signifikan Motivasi terhadap Kinerja Karyawan
pada PT. Bank Mandiri (persero) Tbk cabang Palembang A. Rivai. yang
ditunjukan nilai sig t sebesar 0,048 < (0,05). Terdapat pengaruh yang signifikan
Kepuasan kerja terhadap Kinerja Karyawan pada PT. Bank Mandiri (persero) Tbk
cabang Palembang A. Rivai. yang ditunjukan nilai sig t sebesar 0,031 < (0,05)
dan terdapat pengaruh yang signifikan Disiplin kerja terhadap Kinerja Karyawan
pada PT. Bank Mandiri (persero) Tbk cabang Palembang A. Rivai. Ditunjukan
nilai sig t sebesar 0,000 > (0,05).
Saran bagi pimpinan adalah dalam menentukan kebijakan-kebijakan yang
dilakukan khususnya dalam masalah Kinerja kepada Karyawan harus benar-benar
mampu memecahkan suatu masalah yang berhubungan dengan hasil tugas-tugas
rutin di kantor dan bekerja sesuai dengan target sasaran yang telah ditentukan,
masalah Motivasi Karyawan hendaknya memperhatikan; selalu bekerja dengan
baik agar mendapatkan pengakuan dari pimpinan, bekerja professional dalam
menyelesaikan pekerjaan dan dapat menyelesaikan sendiri pekerjaan yang
ditugaskan dan Kepuasan hendaknya memperhatikan; mengenai kebersihan dan
kerapihan berpakaian saat bertugas dan mengenai sikap petugas teller terhadap
nasabah dalam melaksanakan tugas hendaknya selalu ramah dan dan santun serta
Disiplin kerja Karyawan hendaknya memperhatikan; memiliki kerja sama yang
baik terhadap rekan kerja , memiliki kerja sama dalam perusahaan, terutama
dengan atasan dan saling kordinasi baik sesama pegawai.

Kata Kunci : Kinerja, Motivasi, Kepuasan kerja dan Disiplin kerja

 DAFTAR ISI

Halaman
HALAMAN JUDUL................................................................................... i
HALAMAN PERSETUJUAN................................................................... ii
ABSTRACK................................................................................................ iii
RIWAYAT HIDUP...................................................................................... iv
MOTTO....................................................................................................... v
KATA PENGANTAR.................................................................................. vi
DAFTAR ISI................................................................................................ viii
DAFTAR TABEL........................................................................................ ix
DAFTAR GAMBAR................................................................................... xi
PERNYATAAN TIDAK PLAGIAT.......................................................... xii

BAB I PENDAHULUAN
1.1. Latar Belakang.................................................................
1
1.2. Perumusan Masalah.........................................................
4
1.3. Tujuan Penelitian.............................................................
4
1.4. Manfaat Penelitian...........................................................
5
BAB II TINJAUAN PUSTAKA
2.1 Kajian Teoritis..................................................................
........................................................................................6
2.1.1. Motivasi.................................................................
.............................................................................6
2.1.1.1. Pengertian Motivasi.................................
...................................................................6
2.1.2. Kepuasan ...............................................................
...........................................................................13
2.1.2.1. Pengertian Kepuasan kerja .....................
.................................................................13

ii
 2.1.3. Disiplin kerja ........................................................
...........................................................................18
2.1.3.1. Pengertian Disiplin kerja.........................
.................................................................18
2.1.4. Kinerja ..................................................................
...........................................................................25
2.1.4.1. Kinerja.....................................................
.................................................................25
2.2. Penelitian Lainnya yang relevan......................................
......................................................................................31
2.3. Kerangka Berfikir.............................................................
.....................................................................................32
2.4. Hipotesis Penelitian..........................................................
......................................................................................33
BAB III METODE PENELITIAN
3.1. Tempat dan Waktu Penelitian...........................................
......................................................................................35
3.1.1. Tempat Penelitian..................................................
...........................................................................35
3.1.2. Waktu Penelitian....................................................
...........................................................................35
3.2. Sumber dan Teknik Pengumpulan Data............................
......................................................................................35
3.2.1. Sumber Data..........................................................
...........................................................................36
3.2.2. Teknik Pengumpulan Data.....................................
...........................................................................36
3.3. Populasi, Sampel dan Sampling.......................................
......................................................................................36
3.3.1. Populasi..................................................................
...........................................................................36

iii
 3.3.2. Sampel...................................................................
...........................................................................37
3.2.3. Sampling................................................................
...........................................................................37
3.4. Rancangan Penelitian.......................................................
......................................................................................37
3.5. Variabel dan Definisi Operasional....................................
......................................................................................39
3.6. Instrumen Penelitian.........................................................
......................................................................................42
3.7. Teknik Analisis Data.........................................................
......................................................................................44
3.8. Uji Hipotesis ....................................................................
......................................................................................46
3.9. Langkah dan Jadwal Kerja...............................................
.....................................................................................49
3.10. Sistematika Penulisan.......................................................
......................................................................................49
BAB IV HASIL ANALISIS DAN INTERPRETASI
4.1 Gambaran Umum PT. Bank Mandiri (persero) Tbk........... 51
4.2 Pembahasan dan Interpretasi............................................... 58
4.3 . Identitas Responden......................................................... 58
4.4 Analisis Statistik Inferensial................................................ 71
4.5 Uji Hipotesis Statistik ........................................................ 77
BAB V KESIMPULAN, IMPLIKASI DAN SARAN
5.1 Kesimpulan......................................................................... 79
5.2 Saran ................................................................................... 80
DAFTAR PUSTAKA..................................................................................
82
LAMPIRAN

iv
 DAFTAR TABEL

Tabel Halaman
Tabel 2.1. Penelitian Lain Yang Relevan...................................................
31

Tabel 3.1. Alternatif Jawaban Secara Ordinal............................................

38

Tabel 3.2. Kisi-Kisi Instrumen Penelitian Variabel Motivasi.....................

39

Tabel 3.3. Kisi-Kisi Instrumen Penelitian Variabel Kepuasaan.................

40

Tabel 3.4. Kisi-Kisi Instrumen Penelitian Variabel Disiplin Kerja............

41

Tabel 3.5. Kisi-Kisi Instrumen Penelitian Variabel Kinerja......................

42

Tabel 3.6 Pedoman Untuk Memberikan Interpensi Koefisien Korelasi.....

46

Tabel 3.7. Langkah dan Jadwal Penelitian.................................................

49

Tabel 4.1 Responden Berdasarkan Jenis Kelamin........................................

....................................................................................................58

Tabel 4.2 Responden Berdasarkan Usia........................................................

....................................................................................................59

Tabel 4.3 Responden Berdasarkan Pendidikan.............................................

....................................................................................................59

v
Tabel 4.4 Responden Berdasarkan Lama Masa kerja...................................
....................................................................................................60

Tabel 4.6 Hasil SPSS Korelasi Variabel Kinerja (Y)....................................

....................................................................................................61

Tabel 4.7 Hasil SPSS Korelasi Variabel Motivasi (X1)...............................

....................................................................................................62

Tabel 4.8 Hasil SPSS Korelasi Variabel Semangat Kerja (X2)....................

....................................................................................................63

Tabel 4.9 Hasil SPSS Korelasi Variabel Disiplin Kerja (X3).......................

....................................................................................................64

Tabel 4.10 Hasil Uji Reliabilitas...................................................................

....................................................................................................65

Tabel 4.11 Distribusi Frekuensi...................................................................

....................................................................................................67

Tabel 4.12 Data Hasil Uji Normalitas...........................................................

....................................................................................................72

Tabel 4.13 Hasil Uji Multikolinearitas Variabel-Variabel Bebas..................

....................................................................................................73

Tabel 4.14 Hasil Regresi Linier Berganda....................................................

....................................................................................................75

Tabel 4.15 Hasil Uji Koefisien Korelasi dan Koefisien Determinasi...........

....................................................................................................76

Tabel 4.16 Hasil Uji F...................................................................................

....................................................................................................77

Tabel 4.17 Hasil Uji t....................................................................................

....................................................................................................78

vi
 DAFTAR GAMBAR

Gambar Halaman

2.1. Kerangka Berfikir.................................................................................. 33

4.1 Struktur organisasi PT. Bank Mandiri (persero) Tbk. Cabang

Palembang A.rivai................................................................................
........................................................................................................53

4.2 Grafik Histogram Variabel Kinerja (Y)..................................................

........................................................................................67

vii
4.3 Grafik Histogram Variabel Motivasi (X1)...............................................
........................................................................................68

4.4 Grafik Histogram Variabel Kepuasan kerja (X2)...................................

........................................................................................69

4.5 Grafik Histogram Variabel Disiplin kerja (X3)......................................

........................................................................................70

4.6 Hasil Uji Heteroskedastisitas..................................................................

........................................................................................73

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