Table of Content

Preface........................................................................................................................1
Table of Content.........................................................................................................2
Introduction................................................................................................................3
Chapter 13
 Organizational Culture

An organizational culture is the sum of symbols, events, traditions, standardized vernal and
non verbal behavior patterns, folk tales, rules, and rituals that give the organization its
character or personality.

A. Origins of Organizational Culture

Organizational cultures grow out of the communication activities of individual members.
Symbols are one important element of the culture of many organization. Space is another
important organizational symbol.
B. Function of Organizational Culture
Organizational cultures play a central and persasive role in the dynamics of organizations of
all kinds, and they serve many important functions, including:
1. Providing people within these units with a sense of individual and collective indentity
2. Contributing to the establishment of structure and control
3. Aiding with the introduction of members to the customs and traditions of the
organization
4. Fostering cohesiveness among members of the organization

C. Assimilation, Socialization, and Innovation in Organizations

Socialization and Assimilation requires as a process of becoming a member of organization.
The individual must come to terms with the organizations culture to be accepted and
function effectively as a member.
Cultural continuity and cultural innovation are equally necessary to the survival and
prosperity of organizations over time.
 Organization Climate
Climate is another aspect of organization in which communication plays a
different role and one which is closely related to culture.
in very general terms we can talk about climates being positive or negative,
positive-supportive -climates have been described as having the following
characteristic.
supportiveness of supervisor-supervise communication
percieved quality and accuraty of downward communication
Perceived openness of the supervisor
Opportunities for and degreee of influence
Perveived reliability of information

Organizational Diversity

a survey of 4,191 employees from three organizations identified seven themes for diversity
effectiveness
o Climate
o Hiring practices
o Promotion practices
o Training and development
o Equlity and fairness
o Visible conunitment
o Politics in the workplace

Implications and Applications

organizations have multiple constituens or publics in many respects, an organization's most

important constituents are internal organizations also have a number of external publics-
costumer and suppliers
organzational quality can be evaluated based on
 Technical quality

Administrative quality

Relationship quality
 Chapter 13
Summary

Communication, is as essential to the emergence of organizations as it is for the

development of individuals, relationship, and groups. Without message processing
even the simplest coordination between individuals would be impossible.
Communication is critical to defining goals, delineating individual roles and
responsibiities, controlling the organizations operations, establishing networks, and
creating the organizations culture and climate
A goal is the objective a system is designed to achieve. It is the benchmark againt
which the effectiveness, success, viability, and adaptibility of the system can be
assessed. A division of labor and a delineation of roles are needed to achieve thse
goals. A role is a set of defined behaviorsa job to be done, a position to be filled, or
a function to be carried out.
Organizational system need a control mechanism for planning, decision making,
financial oversight, monitoring operations, coordinating activities, and evaluating
organizational functioning. These are management functions, the way in which they
are carried out in an organization depends on the prevailing viewof the nature of
human behavior in organizations.
Communication networks serve important functions within organizations. Formal
message flow through networks in an organization may be downward, upward, or
horizontal. Informal networks are also basic to organizations. External networks link
an organizations to its environment. Face to face networks in organizations are
increasingly supplemented by descriptions of the types of networks and the
directions of message flow.
Organizational cultures emerge over time as a result of interactions among
organizations members. An organizations culture is the sum of its symbols, events,
standarized verbal and nonverbal behavior patterns, folktales, rules, and rituals that
give the organization a character or personality.
Communicains also results in the creation of organizational cilamtes. A climate is the
atmosphere or tone experienced by members of an organizations as they go about
their daily routines.
Diversity is one of the major opportunities facing contemporary organizations.