Quality System:
A culture (concepts, beliefs, knowledge, thoughts, skills, and practices)
of people who function as a unit or team to define, design, develop,
produce, deliver, sell, service, support, use, and dispose of products
that meet customer needs and expectations.
Quality Paradigms:
1. Custom-Craft Paradigm:
The custom-craft paradigm focuses on the product and product
performance relative to customer demands. Each product unit is
designed and built exactly the way the customer wants it.
Requirements: Skilled craftsperson, basic hand tools, demand for
unique product.
2. Mass Production and Sorting Paradigm:
The focus in the mass production and sorting paradigm is on
production rates. Products are designed and built, then customers
generated.
3. Statistical Quality Control Paradigm:
The statistical quality control paradigm is similar to the mass
production and sorting paradigm with the difference that more
attention is given to production processes. Products are designed and
built, statistical process control and statistical sampling are used, then
customers are generated.
Requirements: Interchangeable parts, factory power, unskilled labor
pool, large customer pool, hard-selling, statistical methods.
4. Total Quality Management Paradigm:
The total quality management paradigm involves customers and
suppliers in addition to mass production and statistical methods.
Potential customers tell the producer what to design and build. Using
proactive and reactive quality strategies and tools the producer deliver
a product the customers want.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships.
5. Techno-craft Paradigm:
The techno-craft paradigm is the sociotechnical counterpart to the
custom-craft paradigm. Each unit is designed and build exactly the way
the customer wants it built.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships, customer aided design, and customer aided
manufacturing.
Quality System:
A culture (concepts, beliefs, knowledge, thoughts, skills, and practices)
of people who function as a unit or team to define, design, develop,
produce, deliver, sell, service, support, use, and dispose of products
that meet customer needs and expectations.
Quality Paradigms:
1. Custom-Craft Paradigm:
The custom-craft paradigm focuses on the product and product
performance relative to customer demands. Each product unit is
designed and built exactly the way the customer wants it.
Requirements: Skilled craftsperson, basic hand tools, demand for
unique product.
2. Mass Production and Sorting Paradigm:
The focus in the mass production and sorting paradigm is on
production rates. Products are designed and built, then customers
generated.
3. Statistical Quality Control Paradigm:
The statistical quality control paradigm is similar to the mass
production and sorting paradigm with the difference that more
attention is given to production processes. Products are designed and
built, statistical process control and statistical sampling are used, then
customers are generated.
Requirements: Interchangeable parts, factory power, unskilled labor
pool, large customer pool, hard-selling, statistical methods.
4. Total Quality Management Paradigm:
The total quality management paradigm involves customers and
suppliers in addition to mass production and statistical methods.
Potential customers tell the producer what to design and build. Using
proactive and reactive quality strategies and tools the producer deliver
a product the customers want.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships.
5. Techno-craft Paradigm:
The techno-craft paradigm is the sociotechnical counterpart to the
custom-craft paradigm. Each unit is designed and build exactly the way
the customer wants it built.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships, customer aided design, and customer aided
manufacturing.
Quality System:
A culture (concepts, beliefs, knowledge, thoughts, skills, and practices)
of people who function as a unit or team to define, design, develop,
produce, deliver, sell, service, support, use, and dispose of products
that meet customer needs and expectations.
Quality Paradigms:
1. Custom-Craft Paradigm:
The custom-craft paradigm focuses on the product and product
performance relative to customer demands. Each product unit is
designed and built exactly the way the customer wants it.
Requirements: Skilled craftsperson, basic hand tools, demand for
unique product.
2. Mass Production and Sorting Paradigm:
The focus in the mass production and sorting paradigm is on
production rates. Products are designed and built, then customers
generated.
3. Statistical Quality Control Paradigm:
The statistical quality control paradigm is similar to the mass
production and sorting paradigm with the difference that more
attention is given to production processes. Products are designed and
built, statistical process control and statistical sampling are used, then
customers are generated.
Requirements: Interchangeable parts, factory power, unskilled labor
pool, large customer pool, hard-selling, statistical methods.
4. Total Quality Management Paradigm:
The total quality management paradigm involves customers and
suppliers in addition to mass production and statistical methods.
Potential customers tell the producer what to design and build. Using
proactive and reactive quality strategies and tools the producer deliver
a product the customers want.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships.
5. Techno-craft Paradigm:
The techno-craft paradigm is the sociotechnical counterpart to the
custom-craft paradigm. Each unit is designed and build exactly the way
the customer wants it built.
Requirements: Interchangeable parts, factory power, statistical
methods, empowered employees, supplier partnerships, customer
relationships, customer aided design, and customer aided
manufacturing.