Professional Documents
Culture Documents
Jovan Petkovic
COM520
Dallas Taylor
information is passed between all staff, both, horizontally and vertically within the organization
itself. Lack of proper or effective communication can hinder the operational mission and goal of
the organization. Side effects of improper or ineffective communication within the organization
can impact the morale of the employees and management staff. Low morale within an
organization create safety hazards, liability, and risks of loss of business due to missing
information or misinformation.
safety issues
satisfaction
Communication can be written, verbal, audio or visual. As Thill and Bovee stated, To make
your communication efforts as effective as possible, focus on making them practical, factual,
Thill and Bovee discussed in their book the five characteristics of effective business
communication. The first, provide practical information deals with supplying the audience
with information that they need. The information must be informative and understandable to the
The second characteristic deals with facts. As Thill and Bovee stated, give facts rather
than vague impressions. Information disseminated must be presented in detail with specific
information, in a clear manner, contain accurate information, be convincing, and ethical. (Thill &
Bovee, 2013, p. 4)
The third characteristic as Thill and Bovee stated is to present information in a concise,
efficient manner. This aids in showing respect to the recipient that their time is valued, and
Material presented that has too much information can overload the recipient in receiving
The fourth characteristic as Thill and Bovee identified is to clarify expectations and
responsibilities. (Thill & Bovee, 2013, p. 4) Any information or message disseminated must be
specific and detailed. Expectations should be clearly stated within the message.
The last characteristic listed in Thill and Bovees book states to offer compelling,
The message or information presented to the reader needs to show in a precise manner
how a reader will benefit from the information and how you want the reader to respond.
the members of your audience and making every effort to get your message across in a way that
is meaningful to them. Essentially, this translates to that the presenter should be addressing the
audience on the same level as the members of the audience are in order to reach them, and
etiquette might seem a quaint and outdated notion. However, the way you conduct yourself and
interact with others can have a profound influence on your companys success and your career.
professional manner, both, verbally and physically, opens dialogue and sets expectations.
What is the communication process model, and what impact does social media have
on this model?
ORGANIZATIONAL COMMUNICATION WORKSHEET 5
There are two communication process models listed as per Thill and Bovee, the basic
communication model and the social communication model. The basic communication model is
made up of eight steps. A person comes up with an idea, transfers the idea or thought into a
message, creates a means of transmitting the created message, whether it be oral, written, or
electronic form, the message gets relayed to the audience, the audience receives the message and
interprets the contents, then the audience responds to the message, and provides feedback to the
There are many barriers that can hinder the receiving of the message and interpretation.
Things like noise and distractions, competing messages, filters, and channel breakdowns all can
Social media as Thill and Bovee stated is interactive and conversational. (Thill &
Bovee, 2013, p. 14) Social media enables a greater audience to be reached with information. The
audience can actively be involved in the communication process by interacting directly with the
medium, collaborating, editing, sharing, and contribute. (Thill & Bovee, 2013, p. 14)
Business etiquette sets the professional tone and atmosphere in the workplace. Lack of
What is the difference between an ethical dilemma and an ethical lapse? Why are
As Thill and Bovee stated, An ethical dilemma involves choosing among alternatives
that arent clear cut. The alternatives can be stuck in a gray area that either may be right or
wrong, but either way still is ethical and valid. (Thill & Bovee, 2013, p. 22)
An ethical lapse on the other side is a choice made knowing that it is unethical. (Thill &
Ethical behavior is very important in any organizational setting and business. Integrity
and honesty are part of being ethical. It conveys to others that you can be trusted and opens
technology.
2013, p. 16)
Overuse or misuse can lead to information overload as Thill and Bovee stated. (Thill &
In the workplace, all information is documented on various forms and transmitted via
email. Specific information must be encrypted due to organizational policies to protect personal
identifying information. A server failure erased several reports that had to be recreated.
It is important to know and consider diverse backgrounds. Persons coming from various
countries have different ethical and cultural backgrounds. These can impact how other persons
communicate and receive information. Research should be performed when dealing with diverse
Lack of consideration can create the wrong message to be conveyed and destroy business
or interpersonal communication.
in-person interactions with colleagues and clients? What effects might the use of
In-person interactions are necessary to ensure the delivery of pertinent information and
the availability to read the readers physical response to the message conveyed. It creates a
The effects vary on multiple factors in any given organization. Policy, rules and
regulations can enforce and guide employees to refrain from unproductive behavior that could
result in loss of profits, failure of mission statement being met, and lawsuits.
ORGANIZATIONAL COMMUNICATION WORKSHEET 8
References
Thill, J. V., & Bovee, C. L. (2013). Excellence in Business Communication (10th ed.). [Adobe