Chapter 5 Study Guide

1. Which is not a goal of effective communication?

a. Creation of trust
b. Creation of a judgmental posture
c. Creation of Empathy
d. Allowing clients to explore and clarify thoughts

2. Active listening requires:

a. The listener to take control of the conversation actively
b. The listener to only accept the surface level of what the client says
c. The listener to put aside personal problems and daydreams
d. All of the above

3. Minimal encouragers are:

a. Verbal
b. Nonverbal
c. Indicate the listener is interested
d. All of the above

4. Which technique tends to create an empathic environment by focusing on the

emotional tone of a clients message?
a. Paraphrasing
b. Reflection
c. Verbal following
d. Summarizing

5. In which technique would you restate in your own words what you heard the
client say?
a. Paraphrasing
b. Reflection
c. Verbal following
d. Summarizing

6. Which type of question allows the client to express his or her real self without
categories imposed by the interviewer?
a. Open-ended
b. Close-ended
c. Why questions
d. Interpretative questions
7. Which is most true?
a. Human service workers should express all of their thoughts honestly.
b. Human service workers should not share true feelings toward clients
c. Human service workers should be sincere and allow themselves and the client to
openly express feelings, thought and reactions
d. Human service workers should lead the way in self-disclosures

8. Which is an important characteristic for human service workers to have?

a. Flexibility
b. Self-awareness
c. Concreteness
d. All of the above

9. What are evidence-based practices?

a. Therapy that relies on legal evidence to succeed
b. Therapy based on consistent scientific evidence showing that they improve client
outcomes.
c. Research related medications for depression that proves people dont really
benefit from traditional counseling
d. All of the above

10. Who is credited for having developed psychoanalytic theory?

a. Carl Rogers
b. James Bugental
c. B. F. Skinner
d. None of the above

11. Where do the instincts reside in the psyche according to Freud?

a. Id
b. Ego
c. Superego
d. Consciousness

12. Which part of the psyche is commonly known as a conscience?

a. Id
b. Ego
c. Superego
d. Consciousness

13. Where would thanatos be located in the psyche?

a. Id
b. Ego
c. Superego
d. Consciousness
14. In which ego defense mechanism does a person refuse to recognize and get
treatment for a health problem?
a. Projection
b. Denial
c. Reaction formation
d. Compensation

15. In which ego defense mechanism does a person use distance from emotions to
deal with a difficult situation?
a. Projection
b. Regression
c. Intellectualization
d. Sublimation

16. In which ego defense mechanism does a person cope with an intolerable
situation by returning to an earlier and safer level of functioning?
a. Projection
b. Denial
c. Regression
d. Compensation

17. In which ego defense mechanism does a person find socially acceptable ways to
express psychological energy?
a. Projection
b. Sublimation
c. Reaction formation
d. Regression

18. Which is the correct order of the psychosexual stages of development?

a. Anal, oral, phallic, latent
b. Oral, phallic, latent, anal
c. Oral, anal, phallic latent
d. Phallic, anal, oral, latent

19. Who emphasized stages of development during a babys first 3 years of life?
a. Freud
b. Mahler
c. Rogers
d. None of the above
20. In which stage of development might an infant begin relating to others,
primarily the mother?
a. Normal infantile autism
b. Symbiosis
c. Separation/Individuation
d. Genital

21. Who would not be considered a neo-Freudian?

a. Alfred Adler
b. Karen Horney
c. Harry Stack Sullivan
d. Albert Ellis

22. In which approach would a therapist be most likely to focus on the ultimate
givens?
a. Cognitive therapy
b. Psychoanalytic therapy
c. Existential-humanistic therapy
d. Behavioral therapy

23. Clients receiving counseling in jail might benefit the most from which type of
therapy?
a. Reality therapy
b. Psychoanalysis
c. Person-centered therapy
d. None of the above

24. Which is not a model of behavioral therapy?

a. Operant conditioning
b. Classical conditioning
c. Insight
d. None of the above

25. Systematic desensitization is an effective treatment for?

a. Criminals
b. Phobias
c. Alcoholics
d. All of the above